Office Nightly Recurring Commercial T&C

Bright Space Cleaning Terms, Conditions & Disclaimers

Recurring Night Standard Cleaning

1.0 Introduction
This document outlines the policies, procedures, terms, conditions, and disclaimers of Bright Space Cleaning (“BSC”). Throughout this document, “Bright Space Cleaning” or “BSC” refers to the cleaning company itself. “Owner(s)” or “CEO” refers to the proprietors of Bright Space Cleaning. Our staff or subcontractors are referred to as “cleaning techs” or “employees,” while our Clients and anyone representing them are designated as “Clients” or “You.”

By signing this Agreement and entering into a recurring service contract with BSC, you agree to the terms outlined herein and on our website. All recurring cleaning services are provided under a twelve (12)-month service contract unless otherwise stated in the signed Proposal. The Agreement automatically renews for successive 12-month periods unless non-renewed under §13.1 or terminated under §13.2.

This Agreement, together with any attached Exhibits, forms the entire understanding between the Client and BSC and governs all recurring cleaning services provided during the contract term.

Recurring service rates are governed by the price review and notice terms in §8.4–§8.8.

1.1 Policy Updates and Revisions

Bright Space Cleaning (“BSC”) may modify, amend, or update these policies, terms, conditions, and disclaimers from time to time. Material changes (i.e., changes that affect Client rights, obligations, or pricing practices) will be communicated to Client in writing at least thirty (30) days before the effective date and will apply prospectively. For agreements that automatically renew, any material change effective at renewal will be noticed 5–30 days before the renewal date, and Client may elect non-renewal under §13.1 or terminate under §13.2 before the change takes effect. Non-material updates (e.g., formatting, contact details, clarifications) may be implemented by posting the updated version on BSC’s website with a revised effective date.

Clarifications:

(a) This §1.1 does not authorize mid-term price changes; pricing reviews and any adjustments are governed by §§8.4–8.8.

(b) Continued scheduling or receipt of services after the effective date of a noticed update constitutes acceptance of that update.

1.2 Contact

Bright Space Cleaning
216 North 8th Street, #B, Brooklyn, NY 11211
📧 info@brightspacenyc.com 📱 718-490-5574 📞 718-744-0272
🌐 www.brightspacenyc.com

1.3 Cleaning Necessity Level (CNL)

“CNL” is BSC’s framework for classifying property condition and the level of effort required. The Client selects a preliminary CNL during intake; BSC verifies on arrival and may reclassify based on actual conditions. See Exhibit B.

2.0 Payment Terms & Financial Policies

2.1 Invoicing & Due Date
2.1.1

BSC issues monthly invoices ten (10) days before the end of each service month (e.g., the 20th of a 30-day month) for that month’s recurring services.

2.1.2

Payment is due on the fifteenth (15th) of the following month. A five (5)-day grace period applies through the twentieth (20th) of that month.

2.1.3 Invoice Contents.

Monthly invoices may include authorized add-ons, emergency/expedited fees, lockout fees, and any automatic adjustments under §8.15 (Failure to Disclose).

2.2 Accepted Payment Methods

2.2.1

Bright Space Cleaning accepts credit cards, debit cards, and ACH.

2.2.2

Invoices are delivered via Square (secure card/ACH processing).

2.2.3

If BSC applies any credit-card surcharge, BSC will clearly disclose and post the total card price before payment and cap any surcharge at our actual processing cost, consistent with applicable law.

2.3 Late Fees; Finance Charges; Suspension
2.3.1 Late Fee (after grace period):

Beginning on the twenty-first (21st) day of the month in which payment is due, a finance charge of the lesser of $50 or 1.5% of the unpaid balance per month (simple, non-compounding) applies, not to exceed the maximum permitted by law.

2.3.2 Past-Due Milestones:
• Day 21+: (after due month’s 20th): BSC may suspend service until the account is current.
• Day 60+: BSC may place the account with collections and require prepayment going forward.

2.3.3

These charges are liquidated damages for late payment, not interest on a loan, and are agreed as a reasonable estimate of administrative and carrying costs.

2.4 No Setoff
Client will pay undisputed amounts without setoff, withholding, or counterclaim. Disputed items must be identified in writing before the due date; the parties will cooperate in good faith to resolve promptly.

2.4.1 Rapid Dispute Window (Added-Time Items).

Charges for added time under §§8.9, 8.14, and 8.15 are deemed undisputed unless the Client objects in writing within seven (7) days of invoice delivery. Any undisputed portion remains payable by the due date.

2.5 Chargebacks / ACH Returns
2.5.1

Client agrees to first notify BSC and allow a 10-day internal review before initiating a card chargeback related to services already performed.

2.5.2

If a chargeback or ACH return occurs and BSC prevails (issuer reversal/representment accepted), Client will reimburse

reasonable dispute/processing fees. (Nothing here limits rights provided by card-network rules.)

2.6 Collection Costs
In any action to collect undisputed amounts, Client will pay BSC’s reasonable attorneys’ fees and costs as allowed by law (express fee-shifting).

2.7 W-9 & Tax Reporting

2.7.1

Upon request, BSC will provide a completed IRS Form W-9 (legal name, address, TIN, entity classification).

2.7.2

Client must issue Form 1099-NEC if required by IRS rules (reporting obligation depends on BSC’s W-9 classification). BSC does not provide tax advice; Client should consult its tax advisor.

2.8 Sales Tax
2.8.1

BSC collects NYS/NYC sales tax on taxable janitorial/maintenance services at the rate applicable to the service location/date.

2.8.2 Exemptions (e.g., ST-119.1 or other valid certificates)

Must be received before invoicing; exemptions are not applied retroactively.

2.8.3

If tax rates change, the rate in effect on the service date applies.

2.9 Billing Contacts & Authorization
The Client will designate an authorized representative (name, title, email, mailing address) for billing/approvals, keep that info current, and promptly notify BSC of changes.

2.10 Pricing Reviews
Recurring-service pricing is governed by §§8.4–8.8 (Price Review & Notice). No mid-term increases except as allowed by §8.5.

3.0 Scheduling & Cancellations (Recurring Services)

3.1 Service Schedule, Hours of Operation & Holidays
3.1.1

Recurring services are performed on the cadence shown in the signed Proposal (e.g., weekly, biweekly, monthly, and quarterly) and shared via Google Calendar.
3.1.2

Regular hours of operation are 5:00 PM–5:00 AM. Requests for service outside these hours must be made in advance and are subject to availability.
3.1.3 Holiday Observance (Scheduling).

Bright Space Cleaning observes all nationally recognized holidays and will also honor any holidays formally observed by the Client. These dates are not included in the standard service estimate and are **skipped—not automatically rescheduled or charged—**unless the Client requests otherwise in writing. If the Client requests service on one of these holidays, additional charges will apply as detailed in §8.13 (Holiday Premium Rates).

3.1.4 Client-Observed Holidays / Site Closures.

If the Client observes additional holidays or plans a site closure, the Client must give at least forty-eight (48) hours’ notice for a fee-free reschedule under §3.3.1. Requests made with less notice are subject to the Reschedule/Cancellation Fee in §3.3.2.

3.1.5 Standing Schedule Changes.

Ongoing changes to the regular day, time, or service frequency should be requested with seven (7) days’ notice and are subject to staffing availability.

3.2 Appointment Confirmation, Access & Lockout Fee
3.2.1

Automated reminders are sent 3 days, 1 day, and 10 minutes before each visit.

3.2.2

The Client must provide keys/codes/escort/security clearance and any required security lists or vendor registrations at least 48 hours before the visit.

3.2.3 Lockout:

If the team cannot gain access at the scheduled time, staff will wait up to 15 minutes while dispatch attempts contact. If access is not provided, the visit is deemed canceled on arrival. A $150.00 Lockout Fee will be billed on the next invoice.
See also §3.4.3 (Same-Day / On-Arrival Changes). Contractor, vendor, or event-related blocking of work areas at the scheduled start time constitutes a lockout or standby condition; waiting/extended time will be billed per §8.14 and the Lockout Fee may apply.

3.2.4

Repeated lockouts may result in service suspension until the account and access arrangements are current.

3.3 Cancellation & Rescheduling
3.3.1

No fee reschedule or cancellation with ≥ 48 hours’ notice.
3.3.2

Changes made < 48 hours before the visit incur a $150.00 Reschedule/Cancellation Fee per occurrence, billed to the next invoice.

3.4 Rescheduling & Expedited Requests

3.4.1 No-Fee Window.

A Client may reschedule a recurring visit at no charge if the request is received ≥ 48 hours before the scheduled start of the service window.

3.4.2 Inside 48 Hours (Reschedule Fee).

Rescheduling < 48 hours before the scheduled start incurs a $150 rescheduling fee per affected visit. The fee covers crew scheduling, route changes, and lost capacity.

3.4.3 Same-Day / On-Arrival Changes.

If a visit is canceled on the same day, the team is turned away on arrival, or access is unavailable at the scheduled time, the visit is deemed a lockout, under 3.2. The $150.00 Lockout Fee applies and will appear on the next invoice.

3.4.4 Expedited Requests (Short-Notice Add-Ons).

If the Client requests additional work or an extra visit on < 3 business days’ notice, BSC may apply an expedited booking fee of $75 per incident plus the quoted add-on charges (see §§8.9.1–8.9.2). After-hours access or special building logistics, if required, will be quoted in advance.

3.4.5 Events, Construction, or Repairs On Site
Cleaning loads or interference caused by events, construction, repairs, or renovations fall outside the standard recurring scope and will be handled per §8.9 (quoted as a one-time add-on or billed hourly as stated).
If active construction, repair, or contractor activity is present during the scheduled visit, BSC may reschedule, re-scope, or complete only accessible areas to maintain safety and quality.
Event setups, contractor blocking, or repair crews occupying work zones at the scheduled start time are treated under §3.2.3 (Lockout) and billed per §8.14.
BSC is not responsible for incomplete or reduced cleaning results caused by event, construction, or repair activity beyond BSC’s control.

3.4.6 Priority-Only Completion.

If Client declines added time/fees under §§8.5–8.9, Client will designate priority areas. BSC will complete those areas within the original budgeted visit; no guarantee applies to deferred areas (see §8.11).

3.4.7 How to Reschedule.

Rescheduling requests must be in writing (email/text to the Authorized Contact). Calendar changes are confirmed via Google Calendar (see §3.1). Automated reminders continue to be sent (see §3.2).

3.4.8 Force Majeure.

Weather, building closures, or other Force Majeure conditions are handled under §12.8. In such cases BSC will coordinate a make-up visit without penalty.

3.4.9 Holidays (Non-Service Days)

BSC observes the holidays listed in §8.13.
If a recurring visit falls on a recognized BSC-observed holiday, that visit will be skipped without charge and is excluded from the monthly billing cycle.
Since these dates are not billed, BSC does not automatically reschedule them.

If the Client requests service on an observed holiday or wishes to add a make-up visit, it will be scheduled as an extra service and billed separately at the applicable rate (see §8.13 and §8.9).

3.5 On-Call Requests, Rotating Areas & Emergency Bookings
3.5.1

For locations serviced in rotations (e.g., different suites/floors on different weeks), the Client will provide a weekly or monthly list of the specific areas to be serviced. If no list is received, BSC will service areas per Exhibit A priorities.

3.5.2 Additional/on-call work

outside the standing schedule requires seven (7) days’ notice and a confirmed work order.

3.5.3

Requests made with less than seven (7) days’ notice are subject to capacity and a $75.00 Emergency Booking Fee per booking.

3.6 Weather, Building Conditions & Force Majeure
3.6.1

Severe weather, elevator outages, unexpected building closures, or other conditions beyond the parties’ control will be handled under §12.8 (Force Majeure). Affected visits will be rescheduled without penalty; no credits apply for circumstances outside BSC’s control.

4.0 Service Scope & Adjustments

4.1 Scope of Work — Recurring Office Cleaning

4.1.1
This Agreement applies to recurring office cleaning services performed on the cadence stated in the signed Proposal and Exhibit A (e.g., weekly, biweekly, monthly, or quarterly rotational tasks).

4.1.2
The standard scope includes the recurring tasks set out in Exhibit A — Work Specifications (Recurring Office Cleaning), customized for the Client’s site and frequency. Unless otherwise agreed in writing, services are limited to interior, accessible areas up to approximately 10 feet in height.

4.1.3 Common-Area Only Rule for Pickups.
Glassware/utensil pickup and common-area trash pickup are performed only in shared/common areas. Personal desks are excluded unless the Client provides written authorization.

4.1.4 Exclusions.
Exterior window cleaning, biohazard/mold/lead/asbestos remediation, heavy furniture moves, and hauling/bulk removal are excluded unless separately quoted and authorized. (See Disclaimers §11.0 and optional services in Exhibit A.)

4.1.5 Active Renovation/Construction.
If active construction, punch-list work, or dust-generating trades are present during a recurring visit, BSC may:
(a) perform only safe/accessible tasks within the scheduled window,
(b) pause or reschedule the visit, or
(c) propose a separate post-construction service for affected areas.
Any additional time or specialized service will be quoted and must be approved in writing before commencement.

4.2 Cleaning Fee Adjustments (Operational Changes)

4.2.1
Recurring fees are based on the scope, areas, occupancy, and frequency represented in the Proposal. If actual conditions change materially, BSC may recommend a pricing or scope adjustment in accordance with §§8.4–8.8 (Price Review & Notice).

4.2.2 On-Arrival Variances.
If technicians find conditions that significantly exceed the visit plan (e.g., added suites/floors/rooms, atypical soiling, event aftermath, or increased headcount/foot-traffic), BSC may:
(a) propose additional time at $75 per hour per technician, or
(b) recommend a revised scope/frequency going forward.

4.2.3 Authorization.
Any added time or scope change requires written approval (email or text acceptance suffices).

4.2.4 Priority or Standard Completion (When Added Time/Fees Are Declined).
If the Client declines additional time or fees proposed under §4.2.3, Bright Space Cleaning (BSC) will proceed under one of the following options:
(a) Priority-Only Completion: The Client may specify priority areas to be completed within the original time frame. Non-priority or deferred areas will not be guaranteed.
(b) Standard-Scope-Only Completion: If no priority areas are specified, BSC will complete only the standard scope defined in Exhibit A within the scheduled window. Any backlog or excess work will be deferred to a future visit or billed as a separate service.

In either case, deferred areas are not guaranteed for completion, and the visit will be considered fulfilled per the agreed time and scope.

4.2.5 Photo Documentation.
BSC may photograph or video pre-existing conditions and completed work to document scope, conditions, and completion (see Media Policy §10.3).

4.3 Dishwashing & Kitchenware Policy (Recurring)

4.3.1 Dishwasher Required for Included Service.
Dishwashing is included only when a functioning on-site dishwasher is available. Included tasks (per visit): collect from common areas only (personal desks excluded unless Client provides written authorization), load, run, unload, and return items to designated storage.

4.3.2 Hand Washing Not Included — Extra Fee (No Exceptions).
Hand washing is not included in recurring service. If hand washing is requested or required (e.g., no dishwasher on site, dishwasher down, overflow beyond capacity, or “hand-wash only” items), it is billed at $75 per hour per technician (1-hour minimum) and requires written approval (email/text is sufficient).
If discovered on arrival without prior approval, the Client may:
(a) authorize billable hand washing per this clause, or
(b) decline, in which case those items will be skipped.

4.3.3 Event / High-Volume Overflow.
When volume exceeds one standard dishwasher load or otherwise exceeds the scheduled visit time, overflow is billed under §4.3.2 unless the Client pre-books an Event Support package (fixed quote).

4.3.4 Safety & Limitations.
BSC processes dishwasher-safe items only. Items labeled “hand-wash only,” delicate, or specialty are excluded from included service. BSC will not hand-wash such items except under §4.3.2. BSC follows posted site instructions and is not responsible for manufacturer restrictions unknown to BSC (see §11.10).

4.3.5 Temperature & Safety Requirement (Hand Washing).
When hand washing is approved under §4.3.2, water temperature must be maintained at a safe and comfortable level for staff. The water should be sufficiently warm to assist in sanitizing effectiveness (generally between 110°F and 120°F), but not excessively hot or cold to create unsafe or uncomfortable working conditions.

4.3.6 Liability & Safety.
If the required temperature range cannot be safely achieved or maintained, Bright Space Cleaning (BSC) reserves the right to decline or suspend hand-washing services for that visit. BSC shall not be liable for incomplete dishwashing or delays resulting from unsafe temperature conditions.

4.4 CNL Verification & Reclassification

On arrival, BSC confirms the Cleaning Necessity Level (CNL) noted on the work order.
If actual conditions differ from the quoted CNL, §4.2 applies (added time/upgrade with written approval).
If additional time or fees are declined, §4.2.4 applies (Priority or Standard Completion).
If conditions are better than quoted, BSC may reduce time or price proportionally in good faith

5.0 Access, Security & Health–Safety

5.1 Security & Access
5.1.1 Personnel Standards, Vetting & Confidentiality.

Bright Space Cleaning (“BSC”) assigns reliable, trained technicians who operate to professional security and privacy standards:

Vetting & Eligibility. All on-site personnel complete identity verification, background screening, and work-eligibility (I-9) before assignment.
Training. Staff complete BSC training in confidentiality, data minimization, security-aware cleaning practices, PPE, and incident reporting before working independently (see Exhibit B).
Identification & Uniforms. Technicians wear branded uniforms and visible photo ID badges at all times while on site (Exhibit B §B.1).
Confidentiality Commitments. Personnel are bound by BSC’s internal confidentiality agreement and will sign a Client NDA upon request. Data-security obligations are reinforced by §12.2 (Confidentiality & Data Security).
“No-Browse / No-Record” Rule. Technicians do not read, photograph, copy, or remove Client documents or media and do not access computers/devices. Items may be lightly shifted only as reasonably necessary to clean the surface and returned to place.
Limited-Access Protocol. Techs do not open drawers, cabinets, lockers, or closets unless Client has explicitly instructed otherwise (see §5.1.3). Access to personal storage (e.g., individual desk drawers) is excluded absent written authorization.
Supervision & Logging. Field supervisors perform periodic checks; GPS-assisted timekeeping and entry/exit logging support accountability and accurate service records Exhibit B §§B.3–B.4).
Client Preparations. For security, Client will secure or remove sensitive documents, valuables, and confidential materials prior to service (see also §5.1.2–§5.1.5 for keys/codes and building access).

5.1.2

If keys, fobs, or access codes are provided, they are kept confidential and used solely to provide services.

5.1.3

Technicians do not open drawers, cabinets, lockers, or closets unless specifically instructed by Client. Access to personal storage (e.g., individual desk drawers) is excluded unless written authorization is provided.

5.1.4 Key Management:

Keys/fobs are stored securely; labels use coded identifiers (no names/addresses). Lost/stolen key incidents must be reported immediately by either party for appropriate mitigation.

5.1.5 Building Lists/Badges.

Client will ensure BSC is on required security/vendor lists and will provide any temporary badges/escorts. See §3.2 for access timing and lockout rules.

5.1.6 Employee Confidentiality Agreements & Client NDA.

All BSC employees and subcontractors assigned to Client sites sign BSC’s Confidentiality & Data Security Agreement as a condition of assignment. This agreement prohibits disclosure or misuse of Client information, bans personal recording/photography of Client materials, limits access to “need-to-know” areas only, and requires immediate incident reporting. Upon request, BSC will also execute the Client’s Mutual NDA; where terms differ, the stricter confidentiality obligation will govern. These commitments are in addition to the data-security duties in §12.2 (Confidentiality & Data Security) and the “No-Browse/No-Record” rule in §5.1.1(e).

5.1.7 Strict No-Grant Entry Policy.

BSC staff will not unlock, open, or grant access to any person requesting entry under any circumstances. Staff will not accept or relay authorizations, check IDs, verify rosters, or make access judgments about employees, former employees, contractors, visitors, or vendors. All entrants must use the Client’s access control systems and procedures.

5.1.8 Tailgating & Door-Holding.

To prevent unauthorized entry, BSC staff do not hold doors or allow tailgating behind them. Each person must badge in or follow the Client’s access procedure independently.

5.1.9 Visitors & Deliveries.

BSC staff do not sign for deliveries, escort visitors, or accept responsibility for visitor/vendor access. All visitor and delivery access is the Client’s responsibility.

5.1.10 Authorized Contact (Notifications Only).

Client will designate an Authorized Contact (name, title, phone, email) available during service. If someone requests entry, BSC may notify the Authorized Contact as a courtesy, but will not grant access. The requester must follow the Client’s normal access procedures.

5.1.11 Keys/Cards — Custody & No Handoffs. Keys and access cards issued to BSC are kept under coded custody and used only for service. Staff will not hand keys/cards to anyone on site or accept replacement credentials from third parties. Any chain-of-custody change requires written Client authorization.

5.1.12 Emergency Services Exception. In an apparent emergency (police/fire/EMS), staff will cooperate with first responders and promptly notify the Authorized Contact and BSC dispatch. Outside of emergencies, no access is granted.

5.1.13 Denied-Access Consequences. BSC is not liable for delays, missed deliveries, or other impacts resulting from properly denying entry under §§5.1.7–5.1.12. Related lockout/standby fees apply per §3.2.

5.2 Health & Safety (Scope Limits)
5.2.1

BSC follows protocols to maintain a clean, safe environment and reduce cross-contamination.

5.2.2 Excluded Materials. BSC does not handle or remediate:
a. Mold or suspected mold; b. Human/animal feces; c. Bodily fluids; d. Flea/bedbug or other infestations; e. Rodent infestations; f. Asbestos/lead or other regulated hazards.

5.2.3

If such conditions are present, Client must arrange a licensed remediation contractor. If encountered unexpectedly, BSC will avoid the area, notify Client, and proceed only where safe and permitted.

5.2.4 Work Area Etiquette.

Client will allow adequate space for technicians to work and minimize interaction during active cleaning to maintain safety and productivity.

5.3 Temperature Guidelines
5.3.1

For staff comfort and safety: Summer: maintain ≤ 78°F (25.5°C); Winter: maintain 68–72°F (20–22°C).
5.3.2

These ranges align with common efficiency/comfort guidance. If different settings are required for health/operations, Client will notify BSC in advance.

5.4 PPE, Safe-Work Areas & Client Conduct
5.4.1 Training. BSC staff are trained to prevent hazards by managing equipment, cords, chemicals, and wet areas to keep pathways clear.

5.4.2 PPE.

Standard PPE includes shoe covers and gloves (mandatory; gloves changed after bathrooms/kitchens). Masks are used per Client policy or as conditions warrant.

5.4.3 Controlled Work Zones & Clearance.

During active cleaning, BSC may set temporary work zones (wet-floor signs). Clients, occupants, guests, and vendors must remain outside these zones and maintain at least six (6) feet of clearance from technicians and equipment.

5.4.4 Cords, Power & Heavy Equipment.

When powered/heavy equipment (e.g., vacuums, floor machines, steamers) or extension cords are deployed, entry into the work area is prohibited until staff signal it is safe. Crossing cords, stepping into machine paths, or moving signs/cones is not permitted.

5.4.5 Interaction & Distractions.

To reduce accident risk, do not engage technicians in conversation or otherwise distract them while they are operating equipment, handling chemicals, or moving carts. Direct questions to the Account Manager by calling 718-490-5574.

5.4.6 Client Duty of Care.

Client is responsible for informing its employees, guests, and vendors of these rules and for ensuring compliance. Occupants must watch for wet-floor signs, cords, hoses, and equipment and avoid recently cleaned/wet areas until cleared for use.

5.4.7 Hazard Reporting.

Client will promptly report any unsafe condition (spills, loose mats, obstructed egress, missing signage). BSC will address reportable conditions without undue delay.

5.5 Use of Client Utilities & Wastewater Disposal
5.5.1

Client will provide running water and electricity during service; these utilities are standard and necessary. No credits are issued for normal utility use.

5.5.2

Non-hazardous wastewater is disposed only to on-site sanitary or combined sewers (toilets, janitor/mop sinks). No discharge to storm drains or outdoors.

5.5.3

BSC is not responsible for plumbing blockages/backups unless caused by BSC’s gross negligence or willful misconduct. Pre-existing debris/conditions and building plumbing issues remain Client responsibility.

5.5.4 Failure to Provide Utilities.

If water/electricity are unavailable at arrival and not restored within a reasonable time, the visit is treated as a lockout under §3.2.3 (billed per that section). Repeated occurrences may lead to service suspension under §2.3.

5.6 Health & Illness Terms
5.6.1 Staff Health.

BSC personnel who are actively sick or symptomatic are not permitted to report to Client sites until cleared per public-health guidance.
5.6.2 Client Notification.

Client will notify BSC before a scheduled visit if occupants are symptomatic or there has been a recent confirmed communicable illness on site, so precautions can be assessed.
5.6.3 Right to Reschedule.

BSC may reschedule, postpone, or cancel a visit if illness is present or suspected among BSC personnel or at the Client site, acting in good faith to protect all parties.
5.6.4 Coordination.

The parties will communicate promptly to arrange the next available service window; standard rescheduling rules apply (see §3.3–3.4).

8.13.2 Scope. Holiday premiums apply only to visits performed on the holiday (or, for Additional BSC-Observed Days, when service is kept on those dates at Client request). All other scheduling rules (cancellations, lockouts, expedited requests) remain governed by §3.0.

8.13.3 Consistency. If any holiday lists appear elsewhere in §3.1 or Exhibits, they will be interpreted consistently with this §8.13.

9.0 Staff Policies, Direction & Non-Solicitation

9.1 Personnel Status, Screening & Training

9.1.1 Background Screening & Eligibility. All BSC employees and subcontractors are background-checked (identity, criminal history, employment eligibility) and must complete BSC’s training (cleaning protocols, safety, professional conduct, confidentiality, proper equipment use) before site assignment.
9.1.2 Independent Employer. BSC personnel are not Client’s employees, agents, joint employees, partners, or representatives.
9.1.3 Equal Opportunity. BSC complies with all applicable federal, state, and local employment laws.

9.2 Direction, Work Orders & On-Site Communications

9.2.1 No Direct Employment Control. Client will not hire, fire, discipline, set wages/hours, or otherwise control BSC personnel. Day-of priorities are welcome but must be routed through the Authorized Contact or BSC supervisor/dispatcher.
9.2.2 Change Requests. Scope/frequency changes must be approved in writing and reflected by Change Order and/or updates to Exhibit A (§§8.4–8.8).
9.2.3 Site Rules. BSC follows building rules provided by Client (badging, loading, escorts, waste rooms, recycling). Client will provide current rules in writing.

9.3 Attendance, Supervision & Timekeeping

9.3.1 GPS/Geofence Timekeeping. Staff clock in/out using BSC’s GPS/geofence system for attendance verification and quality control.
9.3.2 Supervision & QA. Field supervisors may perform unannounced checks, photo logs of task completion, and corrective coaching.
9.3.3 Continuity. BSC aims to keep crews consistent but may substitute personnel as needed to maintain service levels.

9.4 Service Windows, Extra Visits & Out-of-Scope Work

9.4.1 Service Window. BSC performs each visit within the service window stated in the Proposal and shared via Google Calendar. Moving a visit within normal business hours does not change price unless visit frequency or count changes.

9.4.2 Extra Visits / After-Hours by Client Request. Any additional visit or after-hours access (not on the agreed calendar) is an added service and will be quoted per §§8.5–8.6 or priced from Exhibit A options. If requested with short notice, the Emergency Booking Fee in §3.4 applies.

9.4.3 Out-of-Scope Conditions. Work outside the signed scope—e.g., event clean-ups, construction/tenant build-out aftermath, flood/leak clean-ups, unusual loads (e.g., excessive dishes), special projects—will be quoted per §§8.5–8.6 and Exhibit A (A.4).
• Dishwashing: Included only when a functioning on-site dishwasher is available; hand dishwashing is billed at $75/hr (1-hr minimum), no exceptions (see §4.3 & Exhibit A row 17).

9.4.4 Building-Imposed Changes. New building rules that add cost or time (escorts, restricted elevator use, off-hours-only access, extended check-in/out) are handled as mid-term adjustments under §8.5(c).

9.4.5 No Hourly “Overtime.” Recurring pricing is project-based for the defined scope. BSC does not charge “overtime” merely because a visit takes longer. Price changes occur only as allowed in §§8.5–8.6 or when extra services are requested.

9.5 Safe, Harassment-Free Workplace

9.5.1 Client Cooperation. Client will maintain a professional, harassment-free, and safe environment for BSC staff. BSC may remove personnel or pause work if safety or conduct concerns arise.
9.5.2 Prohibited Conduct. Client’s personnel will not direct cleaners while they are using powered/corded or heavy equipment and will keep clear of marked wet floors, cords, cones, and work zones (see §5.4).

9.6 Confidentiality & Privacy

9.6.1 Employee NDAs. BSC personnel sign a confidentiality agreement covering Client non-public information.
9.6.2 Need-to-Know. Staff access only areas necessary to perform services. No photographs of documents or displays except as permitted under BSC’s documented quality-assurance/photo policy.

9.7 Keys, Badges & Access

9.7.1 Credentials. Keys/cards/codes issued to BSC are stored securely and labeled by anonymized code (no addresses).
9.7.2 No-Grant Entry. BSC staff do not grant access to anyone requesting entry, even if recognized, unless the person is on Client’s current access roster and BSC receives real-time authorization from Client’s Authorized Contact (see §5.1.7). Staff do not make access judgments about former employees, contractors, or visitors.

9.8 Subcontractors

9.8.1 Use of Subcontractors. BSC may assign qualified subcontractors/partner vendors (e.g., floor care, carpet extraction).
9.8.2 Standards & Responsibility. Subcontractors are vetted, trained to BSC standards, and bound to safety/confidentiality terms. BSC remains responsible for quality and follow-up.

9.9 Non-Solicitation / Non-Circumvention

9.9.1 Restriction. Client will not solicit, recruit, directly or indirectly hire/engage (including via third parties) any BSC personnel assigned to Client’s site within the previous twelve (12) months for services outside BSC’s channels, during the Term and for twelve (12) months after.
9.9.2 Liquidated Damages. Breach triggers liquidated damages of $3,700 per individual, per incident (reasonable estimate of recruiting/onboarding costs), in addition to other remedies.
9.9.3 Survival. This section survives termination and is in addition to any broader covenant in §12.1.

10.0 Operational Policies

10.1 Supplies & Chemicals

10.1.1 Default model — Client supplies chemicals. Unless expressly stated otherwise in the Proposal, the Client provides all cleaning chemicals required to perform the scope in Exhibit A. (Equipment is addressed in §10.2.)
10.1.2 Optional “Supplies” program (BSC-provided; 1–5%).
At Client’s option, BSC will purchase and bring all required cleaning chemicals for a monthly “Supplies” fee of 1%–5% of the recurring service price (tiered by frequency and specified in the Proposal). This appears as a separate line item labeled “Supplies” on the monthly invoice and in the Proposal’s Rates & Frequency section.
10.1.3 Renewal adjustments (Supplies fee).
The “Supplies” percentage may be reset at contract renewal to reflect vendor price changes. BSC will give at least 30 days’ prior written notice so the Client can decide whether to renew (see §8.8). Mid-term changes occur only under §8.5(d) (extraordinary cost shocks).
10.1.4 Consumables (paper goods/soap/liners). Client supplies day-to-day consumables (toilet tissue, paper towels, hand soap, trash liners) unless the Client opts into Consumables Provisioning (Exhibit A §A.4). Under that add-on, BSC restocks to agreed par levels at pass-through cost + admin (e.g., 10–15%) or a fixed monthly fee, as stated in the Proposal.

10.1.5 Approved Supply List & par levels.
BSC will issue an Approved Supply List for the site with par levels. Client agrees to maintain par levels for scheduled visits. If required items are not available at service time, BSC may (a) defer or limit affected tasks and proceed elsewhere, or (b) with written authorization, procure items and bill pass-through + admin (or activate the “Supplies” program if elected).

10.1.6 On-site storage. If Client provides a lockable janitorial closet, BSC may store minimal supplies/equipment there; otherwise, BSC mobilizes materials each visit. Building rules that materially extend loading, elevator, or storage procedures may be handled as mid-term adjustments under §8.5(c).

10.1.7 Client-requested products / no mixing. If Client asks BSC to use Client-provided products, Client must supply original labeled containers and SDS and sign a product waiver. BSC will not mix Client products with BSC products and disclaims liability for adverse reactions, residue interactions, or damage caused by substituted/non-approved chemistry.

10.1.8 Allergies & sensitivities. Client must notify BSC in writing, before service, of any product allergies/sensitivities or fragrance/VOC restrictions on site. Low odor/fragrance-free options are available on request and may carry an additional fee.

10.2 Equipment

10.2.1 Standard & specialty equipment. BSC provides professional equipment appropriate to the scope, including HEPA vacuums for routine service. Specialty machines (e.g., autoscrubbers, carpet extractors, steamers beyond spot-use) may be specified in the Proposal or scheduled as rotational add-ons under Exhibit A §A.3 and may incur rental/mobilization charges.

10.2.2 Authorized use only.
Only BSC personnel may operate BSC equipment. Unauthorized use is prohibited; damage or loss caused by non-BSC use will be billed at repair/replacement cost. BSC is not liable for injuries/damage arising from unauthorized operation.

10.2.3 Utilities.
BSC relies on Client’s on-site electricity and water (see §5.5). Special building logistics that add time (e.g., escorts, restricted elevators, load-in/out windows) may be addressed under §8.5(c).

10.2.4 Restroom tools.
For hygiene control, BSC uses dedicated bowl tools/brushes. If Client prefers site-dedicated brushes, BSC can supply and replace them quarterly at pass-through cost + admin; otherwise, Client will provide them. If no brush is available, cleaning effectiveness will be limited and noted in the service log.

10.3 Digital Media (Quality Assurance & Claims)

10.3.1 QA documentation.
To document conditions, completion, and issues, BSC may take limited before/after photos or short clips of relevant areas/items. Media is used for internal QA, training, or insurance/claims and handled per §12.2 (Confidentiality & Data Security).

10.3.2 Marketing use (opt-in only).
BSC will not use Client images for marketing without prior written consent. If consent is given, BSC will blur/crop any personal or identifying information.

10.3.3 Scope of images.
Images are restricted to serviced areas/surfaces/items and exclude unrelated personal or confidential material.

10.4 Social Media & Reviews

10.4.1 We welcome feedback.
If you’re happy, please consider leaving a review (Google/BBB/etc.).

10.4.2 Courtesy resolution window (not a gag clause).
As a professional courtesy only, Client agrees to give BSC up to seven (7) days to investigate and remedy any service issues before posting public reviews. This is not a restriction on honest reviews; it simply helps us fix things quickly and fairly.

10.4.3 Incentivized reviews — disclosures.
If BSC offers a discount or perk tied to a review/endorsement, Client agrees to include a brief disclosure (e.g., “discount provided”) consistent with FTC guidelines.

10.4.4 Like + review perk.
If Client both likes our page and posts a review, BSC may offer a $20 discount on the next invoice (one time per account unless otherwise agreed).

10.5 Tipping

10.5.1 Tips are never required but always appreciated.
10.5.2 A typical range is 10–15% of the per-visit base fee.
10.5.3 Tips may be left on site or added to payment.

10.6 Referral Program

10.6.1 Earn credits.
For each new client who completes a first service and lists your Reference ID, you receive a $20 credit toward your next invoice; your referral also receives $20 off their first service.

10.6.2 Track & redeem.
After six (6) confirmed referrals within a rolling 12-month period, you qualify for up to two (2) free cleanings per year, each capped at your standard per-visit base rate (excludes add-ons/extras/holiday/service-charge items).

10.6.3 Program notes.
One Reference ID per new client; credits post after the referred service is completed; credits are not cash, non-transferable, and may not be combined with other promos unless BSC agrees in writing.

10.7 Post-Service Feedback Survey

10.7.1 BSC may send an optional survey after service to improve quality. If completed within seven (7) days, Client may receive either 5% off or up to $50 off the next recurring visit (one incentive per service visit).
10.7.2 If BSC later requests to use your comments as a public testimonial, BSC will seek your permission and include any required disclosures per §10.4.3.

11.0 Disclaimers

11.1 Visible Scratches After Cleaning
11.1.1 Post-construction residues, paint film, and settled dust can conceal defects.
11.1.2 After professional cleaning, previously hidden scratches, wear, or discoloration may become visible on appliances, cabinetry, floors, and finishes.
11.1.3 BSC is not responsible for pre-existing damage revealed by cleaning. This limitation does not apply to damage directly caused by BSC’s gross negligence or willful misconduct.

11.2 Appliances & Dishware/Glassware
11.2.1 New appliances. Upon request, BSC will wipe exteriors and remove stickers/tapes.
11.2.2 Interiors. If interior appliance cleaning is requested, it must be scheduled in advance (Exhibit A §A.3). Shelves/bins are handled gently; age, brittleness, or prior residues can cause cracking—BSC is not liable for breakage due to pre-existing conditions.
11.2.3 Dishware/Glassware. Included only when a functioning on-site dishwasher is available. Any hand-washing is out of scope and billed $75/hr (1-hr minimum), no exceptions, as stated in Exhibit A (Dishwashing).

11.3 Cabinetry, Desks & Storage
11.3.1 For recurring service, interiors of cabinets, drawers, and desks are excluded unless expressly requested in writing and scheduled (Exhibit A).
11.3.2 If interiors are approved, Client will ensure spaces are emptied beforehand. BSC is not liable for incidental contact/relocation of items left inside.

11.4 Cleaning Products, Allergies & Sensitivities
11.4.1 BSC uses professional-grade products; low-odor/fragrance-free options are available on request and may carry an added fee.
11.4.2 Client must notify BSC in writing before service of any allergies/sensitivities or VOC restrictions on site.
11.4.3 Absent prior written notice and BSC’s written acknowledgment, BSC is not liable for allergic reactions or sensitivities. This does not apply to BSC’s gross negligence or willful misconduct.
11.4.4 Client-supplied products may be used only with an executed product waiver and SDS; BSC does not mix chemistries and disclaims liability for reactions or damage caused by Client-specified products.

11.5 Pets (Commercial Sites with Animals)
11.5.1 Client is solely responsible for securing animals away from wet floors, cords, chemicals, and equipment. BSC does not handle or supervise pets.
11.5.2 If unsecured, aggressive, or disruptive animals are present, BSC may pause or cancel service without refund for lost time; rescheduling fees may apply.
11.5.3 Client is responsible for injury to BSC staff caused by animals and for pet-caused damage to BSC equipment.

11.6 Windows & Glass Limits
11.6.1 BSC performs interior glass only. Exterior windows are excluded without exception.
11.6.2 Routine weekly fingerprint/smudge removal is included per Exhibit A; deep glass detailing (tracks/edges/film removal) is a rotational add-on (Exhibit A §A.3).
11.6.3 BSC assumes no responsibility for exterior glazing or facade glass.

11.7 Hauling, Bulk Debris & Event Waste
11.7.1 Routine trash follows the building program. Bulk/overflow/event waste is not included unless purchased (Exhibit A §A.4).
11.7.2 If hauling is not purchased, title/responsibility for on-site debris remains with Client. BSC is not liable for leaks, odors, or trip hazards from stored bags/boxes.
11.7.3 Event clean-ups and construction aftermath are billed per §8.9 and Exhibit A §A.4.

11.8 Mold, Biohazard & Regulated Materials
11.8.1 BSC does not remediate or clean mold, biohazards, blood/bodily fluids, animal waste/infestations, sewage, asbestos/lead, or any regulated hazards.
11.8.2 If suspected hazards are encountered, work stops immediately; Client must arrange licensed remediation and provide clearance before BSC resumes.
11.8.3 Dispatch/minimum fees may apply if a crew is turned away due to undisclosed hazards.

11.9 Wet Floor / Slip-Trip-Fall & Occupant Movement
11.9.1 Floors may remain wet, slick, or tacky during/after mopping, scrubbing, or finishing. Dry times vary by surface, ventilation, weather, and products.
11.9.2 BSC uses wet-floor signage while on site; Client must maintain barriers/signage and control access after BSC departs.
11.9.3 Occupant Movement & Interaction. While BSC is working, Client must keep employees/visitors out of marked work zones, off cords/hoses, and not distract staff (including conversation while equipment is operating).
11.9.4 To the fullest extent permitted by law, BSC is not liable for injuries or damage arising from entry into active/wet areas, removal of signage, or failure to follow post-clean guidance. (See also §5.4.)

11.10 Surface/Material Compatibility
11.10.1 Despite professional techniques, some surfaces (e.g., unsealed/porous stone, antique wood, high-gloss lacquer, unlacquered metals, specialty coatings) can react unpredictably.
11.10.2 Client must disclose specialty surfaces and care limits in advance and ensure proper sealing/finishing.
11.10.3 BSC may spot-test in inconspicuous areas or seek written authorization before proceeding.
11.10.4 For Client-provided products, Client assumes the risk of surface reactions and product performance.

11.11 Client Belongings & Valuables
11.11.1 Client will secure or remove fragile/valuable/irreplaceable items (art, electronics, documents, collectibles) from cleaning areas.
11.11.2 BSC is not liable for loss/damage to items left unsecured or placed in unstable positions, except for damage caused by BSC’s gross negligence or willful misconduct.

11.12 Unauthorized Entry / Door-Hold (Security)
11.12.1 No-Grant Entry. For security, BSC staff do not grant entry, unlock/hold doors, or allow tailgating for any person—even if recognized—unless the individual is on the Client’s current access roster and BSC receives real-time authorization from Client’s Authorized Contact (see §5.1.7–§5.1.13).
11.12.2 Client is responsible for visitor/vendor access and for keeping access lists current. BSC is not responsible for outcomes arising from denied access consistent with this policy.

11.13 Digital Media for QA (Non-Marketing)
11.13.1 BSC may take limited before/after photos or short clips of relevant areas for internal QA, training, or claims.
11.13.2 Media is restricted to serviced areas and handled per §12.2 (Confidentiality & Data Security).
11.13.3 Marketing use is opt-in only with prior written consent.

11.14 Utilities & Plumbing (Recurring)
11.14.1 BSC relies on Client’s electricity and water. Wastewater is disposed to sanitary fixtures only (never storm drains), with solids screened.
11.14.2 BSC is not responsible for pre-existing plumbing issues, construction debris in lines, or backups unrelated to BSC’s gross negligence.

12.0 Legal Agreements & Covenants

12.1 Non-Solicitation & Non-Circumvention

12.1.1 The Client acknowledges BSC’s investment in recruiting, screening, training, and retaining personnel. During the Term and for twelve (12) months after termination, the Client (including affiliates, officers, employees, agents, or related parties) shall not:
(a) Solicit, recruit, hire, engage, or retain any BSC personnel (employees or subcontractors) who were assigned to Client’s site or account within the prior twelve (12) months, for any services outside BSC’s channels;
(b) Circumvent BSC by contracting directly or indirectly with such personnel; or
(c) Use such current/former personnel to establish or participate in a competing service arrangement.

12.1.2 This restriction applies to direct engagements and indirect engagements through third parties, intermediaries, or related entities.

12.1.3 Remedies (Liquidated Damages). For each violation, Client shall pay $3,700 per individual, per incident, representing BSC’s average recruiting/onboarding cost. The parties agree this is a reasonable pre-estimate of harm and not a penalty, given the difficulty of precise calculation. Nothing herein restricts an individual’s independent job search or employment mobility without Client solicitation.

12.2 Confidentiality & Data Security (Mutual; SHIELD Act)

12.2.1 Confidential Information. Each party will keep confidential the other party’s non-public information (e.g., access credentials, floor plans, site photos, pricing, SOPs, client or employee data) and use it only to perform this Agreement.

12.2.2 Staff NDAs. BSC’s personnel sign internal confidentiality agreements and receive privacy training. BSC enforces need-to-know access to client information.

12.2.3 Safeguards & Breach Notice. BSC maintains reasonable administrative, technical, and physical safeguards as required by New York’s SHIELD Act. If a data incident affecting Client data occurs, BSC will notify Client without unreasonable delay and comply with applicable law.

12.2.4 Return/Destruction. Upon request or termination, each party will return or securely destroy the other’s confidential information, except where retention is legally required or in routine encrypted backups.

12.2.5 Usage Limits. BSC will not use Client logos, images, or footage for marketing without written consent (see §10.3 and §11.13). QA images are limited to serviced areas and handled per §10.3 and §11.13.

12.3 Acknowledgment of Terms, Conditions & Disclaimers

By signing the Proposal/Agreement (or scheduling and accepting recurring services), Client acknowledges and agrees to be bound by §§1.0–11.0 and Exhibits A–B, including: Payments (§2.0), Scheduling (§3.0), Access/Security (§5.0), Insurance (§6.0), QA/Guarantees (§7.0), Rates/Adjustments/Renewal (§8.0), Staff Policies (§9.0), Operational Policies (§10.0), and Disclaimers (§11.0). Updates follow §1.1 (prospective only; notice provided).

12.4 Governing Law & Venue

This Agreement is governed by New York law. The exclusive venue is the Supreme Court of the State of New York, Kings County.

12.5 Dispute Resolution (Good-Faith; Mediation First)

12.5.1 Informal Resolution. The parties will first confer in good faith within ten (10) days after written notice of a dispute.
12.5.2 Mediation. If unresolved, the parties will submit the dispute to non-binding mediation in NYC (e.g., JAMS/AAA).
12.5.3 Litigation. If mediation fails, either party may sue in the court specified in §12.4. Each party bears its own costs except as otherwise provided (e.g., fee-shifting for collections in §2.6).
12.5.4 Injunctive Relief. A party may seek temporary injunctive relief without mediation to protect confidentiality (§12.2) or non-solicitation (§12.1).

12.6 Indemnification (Client)

To the fullest extent permitted by law, Client shall indemnify, defend, and hold harmless BSC, its owners, employees, subcontractors, and agents from claims, losses, liabilities, damages, and reasonable attorneys’ fees arising out of: (a) Client’s breach of this Agreement; (b) unsafe or non-compliant site conditions or site-controlled third-party conduct; (c) Client’s instructions, materials, or specifications; or (d) failure to provide accurate disclosures (e.g., special surfaces or hazards). This does not apply to the extent of BSC’s gross negligence or willful misconduct.

12.7 Limitation of Liability

In addition to §6.6, and to the fullest extent permitted by law: (a) BSC’s total aggregate liability to Client for claims arising from a given visit or service window shall not exceed the amounts paid by Client for that specific visit/window; (b) no indirect, incidental, special, punitive, or consequential damages (including lost profits or business interruption); and (c) nothing limits liability for gross negligence, willful misconduct, or non-waivable statutory rights.

12.8 Force Majeure

Neither party is liable for delay/failure caused by events beyond reasonable control, including natural disasters, utility outages, public emergencies, labor shortages/strikes, supply disruptions, building access restrictions, or civil unrest. Affected obligations are suspended during the event and resume when practicable; payments for services already rendered remain due. If conditions persist, the parties will cooperate to adjust schedules/frequency under §3.0 and §8.5.

12.9 Assignment

Client may not assign this Agreement without BSC’s prior written consent. BSC may assign to an affiliate or successor (including via merger/sale) that assumes BSC’s obligations. Subcontractor use is permitted under §9.8.

12.10 Notices

Formal notices must be in writing and sent by email or certified mail to the addresses in the Proposal. Notices are deemed received upon successful email transmission (no bounce) or three (3) business days after mailing. Client will keep Authorized Contacts current (see §2.9 and §5.1).

12.11 Automatic Renewal & Material-Change Notice (NY GBL §527-a)

If the Agreement auto-renews (see §13.1), BSC will provide written notice 5–30 days before renewal identifying any material changes, including any price change under §§8.4–8.8. Client may elect not to renew before the renewal date. Absent proper notice, the prior pricing remains in effect for the renewal period, consistent with law.

12.12 Miscellaneous

12.12.1 Entire Agreement. This Agreement (including Exhibits and incorporated policies) is the entire agreement and supersedes prior understandings. Changes must be in writing and signed (or expressly accepted by confirmed email from both sides).
12.12.2 Severability. If any provision is invalid, the remainder remains in force.
12.12.3 Waiver. No waiver of a breach is a continuing waiver.
12.12.4 Headings. Headings are for convenience only.
12.12.5 Counterparts / E-Sign. This Agreement may be executed in counterparts, including by electronic signature or verified acceptance via e-sign platform. Electronic acceptance has the same effect as ink signature under ESRA and ESIGN.
12.12.6 No Third-Party Beneficiaries. No non-party has rights under this Agreement.
12.12.7 Website Privacy. Use of BSC’s website and online data submission is governed by BSC’s Website Privacy Policy (separate from this Agreement and subject to updates consistent with law).

Exhibit A — Work Specifications (Recurring Office Cleaning)

A.1 Service Frequencies & Definitions

Weekly: once per week
Biweekly: every two weeks
Monthly: once per month
Quarterly (rotational deep tasks): once every three months, if selected
Unless stated otherwise in the Proposal, weekly items occur each visit; monthly items occur once per calendar month; quarterly items occur on the agreed rotation.

A.2 Standard Scope of Work (Table)

Default recurring scope. Site-specific edits (adds/removals/frequency changes) will be shown on the Proposal.

Cabinetry/Drawers: Interior cleaning of cabinets, drawers, desks, and storage units is excluded from the recurring scope. If desired, it must be expressly requested in writing and scheduled as a rotational or one-time add-on (see A.3 and A.3.2). Client must empty interiors beforehand. See also §11.3.

Notes (Standard Scope):

Consumables: Restroom/kitchen refills are from Client-provided stock. BSC provisioning is an optional add-on (A.4).
Electronics: BSC does not clean display screens, server racks, or disconnect devices; exteriors only.
Height: Standard service reaches up to ~10 ft with poles. Above that = A.3 High-access.
Dishwashing: Included only with a functioning on-site dishwasher. Any hand-washing is out of scope and billed per §8.9.4 at $75/hr (1-hr min), no exceptions.
Personal desks: No dishware/garbage pickup from personal desks unless Client authorizes in writing.

A.3 Rotational Deep Tasks (Optional Add-Ons)

These may be scheduled as monthly/quarterly/semi-annual/annual to supplement A.2. Each visit requires written approval and may require after-hours access.

A.3.1 Available Tasks & Typical Cadence (pick-list)

Hard floors – machine scrub / recoat (quarterly/semi-annual); strip & wax by quote
Carpets – hot water extraction / low-moisture encapsulation (semi-annual/annual); spot/gum (monthly/quarterly)
Baseboards/trim/door frames & hinges – detail wipe (quarterly)
Chair & desk legs – wash-down / degrease (monthly/quarterly)
Partition tops & panels – HEPA-vac + wipe (quarterly)
Vents/returns/diffusers – exterior detail (quarterly) (interior removal with building auth.)
Light fixtures & diffusers (reachable) – detail clean (quarterly) (above reach requires lift; see A.3.3)
Interior glass detailing (edges/tracks/sidelights) (quarterly)
Blinds/shades – dust/wipe (quarterly) (ultrasonic excluded)
Restrooms deep – descale fixtures, machine-scrub grout/floors, partition degrease (quarterly)
Kitchenette detail – appliance interiors (microwave monthly; fridge quarterly when emptied), backsplash degrease, cabinet exteriors (quarterly); cabinet interiors only when emptied
Trash receptacle wash-out & deodorize (quarterly)
Stainless steel detail polish (monthly)
Elevator cab detail – walls, buttons, thresholds, tracks (quarterly)
High-access dusting (10–16 ft) with extension poles (quarterly); above 16 ft requires lift/ladder plan
A/C cassette & mini-split heads – exterior housings only (quarterly)
Tile & grout – machine scrub (quarterly)
Upholstery spot clean / steam-extract (semi-annual) (fiber test required)

A.3.2 Preconditions (Client Responsibilities)

Clear & empty: Horizontal surfaces to be detailed must be cleared; cabinet/drawer interiors must be emptied before interior cleaning.
Appliances: For fridge/freezer interiors, units must be emptied and (if needed) defrosted/unplugged 24 hrs prior.
Access & utilities: Provide after-hours/low-traffic access as requested, plus running water and electricity.
Sensitive equipment: Protect/cover electronics/AV/lab gear; BSC will not disconnect devices.
Protection: BSC may set protective mats, cones, wet-floor signage.

A.3.3 Access & Safety

Heights/Lifts: Above normal reach may require client-provided safe access or rental of lifts/ladders, billed at cost + 15% admin.
Furniture movement: Limited to items <25 lb and non-wired. Heavy/connected furniture requires client movers.
Lockout/Tagout: BSC does not perform LOTO.
Traffic control: Client keeps staff/visitors clear of cords, cones, and wet areas during deep work (see §5.4).

A.3.4 Pricing & Scheduling

Unless included in the Proposal, rotational tasks are billed as fixed add-ons or $85/hr. per technician (+ equipment mobilization).
Written approval (email/text) required for each visit; may be rescheduled to secure access/lifts.
If declined, BSC proceeds with Core Recurring Tasks only (see Priority-Only Completion in §8.10).

A.3.5 Rotational Exclusions (see also A.5)

Exterior windows/facades
Post-construction/renovation residues (fine dust, paint/adhesive/film removal, cabinet interiors dust-out) — see §8.9.2 (separate quote)
Ultrasonic blind cleaning; chandelier crystal disassembly; specialty restoration
Duct/interior HVAC cleaning; ceiling-tile replacement; pest/animal waste; mold/biohazard remediation (see §11.8)
Cabinet, desk, and storage interiors: excluded unless expressly added in writing and scheduled (see A.3/A.3.2; cross-ref §11.3).

A.4 Optional Add-Ons (Separately Quoted)

Day porter coverage (half-day / full-day)
Event clean-ups (pre/post) and special events load surge
Move-in/move-out resets
Carpet extraction / floor refinishing
Electrostatic disinfection/outbreak response
Exterior window cleaning (by specialty vendor)
Hauling / bulk removal and overflow cardboard
Consumables provisioning (toilet tissue, towels, soap, liners)

A.5 Exclusions & Limits (summary)

Personal desks: No dishware/garbage pickup without Client written authorization
Biohazards/mold/lead/asbestos: excluded (see Disclaimers)
Exterior windows: excluded
Heavy furniture/equipment moves: excluded unless pre-approved
Electronics: no screen cleaning; no disconnecting/servicing devices
Height limits: standard service to ~10 ft; above = A.3 plan

A.6 Area Priorities for Rotations (multi-zone sites)

If Client doesn’t provide a weekly/monthly area list, BSC prioritizes: Reception/Entry → Conference/Meeting → Common Areas → Bathrooms → Kitchens → Open Work Areas → Secondary Offices → Storage/Closets → IT/Server (with written permission).

A.7 Changes to Exhibit A

Any edits to scope, areas, or frequencies will be documented via written Change Order and reflected on the monthly invoice pursuant to §§8.4–8.8.

Exhibit B — Service Commitment Statement (Non-Binding)

This Exhibit describes Bright Space Cleaning’s current operational practices for recurring office cleaning. It is informational only and does not modify the Agreement, Terms, or any service levels. In the event of any conflict, the Agreement controls. Practices may evolve over time.

B.1 Identification & Professional Appearance
B.1.1 ID Badges. All cleaning technicians and managers wear visible ID badges showing name, position, and date of hire.
B.1.2 Uniforms. Personnel wear branded uniforms to ensure easy identification and a consistent, professional appearance.

B.2 Staffing, Background Screening & Conduct
B.2.1 Screening. Personnel assigned to client sites complete identity verification and background screening prior to dispatch.
B.2.2 Training. All staff complete BSC’s training program before solo assignment (see §B.6).
B.2.3 Code of Conduct. Staff follow site rules, restrict access to assigned areas, and observe confidentiality regarding information seen on site. Questions or concerns are escalated to a supervisor immediately.

B.3 Timekeeping, Attendance & Coverage
B.3.1 GPS-Assisted Timekeeping. Start/end times are recorded via a GPS-enabled system; geo-fences may be used to verify on-site presence.
B.3.2 Alerts. Late-arrival alerts prompt supervisor follow-up to reduce service disruption.
B.3.3 Coverage. When feasible, BSC provides substitute coverage for unexpected absences; otherwise a make-up visit is coordinated pursuant to Scheduling (§3.0).

B.4 Supervision & Quality Control
B.4.1 Field Supervision. Working supervisors conduct on-site checks, provide coaching, and verify completion against Exhibit A scope.
B.4.2 Unannounced QC Visits. Periodic quality audits occur (typically every 1–3 months) and may be unannounced.
B.4.3 Scorecards & Photos. Supervisors may use checklists/scorecards and limited, scope-focused photos for internal QA (see Media policy §B.10).
B.4.4 Escalation Path. Tech → Field Supervisor → Operations Manager → Account Manager. Urgent issues are escalated the same day when notified during service hours.

B.5 Communication Standards
B.5.1 Primary Channels. Email (work orders/approvals), phone/text (access & day-of coordination), and invoice memos (billing notes).
B.5.2 Points of Contact. BSC designates an Account/Billing contact; Client designates a Site and Billing contact (see §2.9).
B.5.3 Change Management. Scope/frequency changes are documented by Change Order and billed per §§8.4–8.8.

B.6 Training & Methods
B.6.1 Curriculum. Approx. 25 hours of classroom/theory and 15 hours of supervised practical training; additional shadowing as needed.
B.6.2 Methods. Color-coded microfiber, neutral pH general cleaners, appropriate disinfectants, HEPA vacuums, and surface-specific products.
B.6.3 Refresher Training. Conducted periodically, and after QC findings or product updates.

B.7 Health, Safety & PPE
B.7.1 PPE. Shoe covers and gloves are standard; gloves changed after bathrooms/kitchens. Masks are client-policy driven or as conditions warrant.
B.7.2 Wet-Floor Safety. Wet-floor signage is used during mopping; re-entry guidance provided as needed (see Disclaimers).
B.7.3 Height & Access. Standard service addresses reachable areas up to ~10 ft unless otherwise arranged.
B.7.4 Hazards. Biohazards, mold, asbestos/lead, and similar regulated conditions are excluded from standard scope (see Disclaimers).

B.8 Supplies, Equipment & Consumables
B.8.1 Supplies (chemicals). By default, Client supplies cleaning chemicals (see §10.1). At Client’s option, BSC can provide chemicals under the “Supplies” program as a separate line item (see §10.1.2–§10.1.3). SDS are available upon request for any BSC-supplied products.
B.8.2 Equipment. BSC brings professional equipment appropriate to the scope, including HEPA vacuums as standard. Specialty equipment (e.g., autoscrubber, extractors) is deployed when included in the Proposal or approved as an add-on.
B.8.3 Consumables. Client typically supplies restroom/kitchen consumables (liners, tissue, towels, soap). BSC can provision at agreed pricing upon request.

B.9 Scheduling & Site Access Practices
B.9.1 Calendaring. Standing schedules are shared via Google Calendar; reminders are automated.
B.9.2 Access Prep. Keys/codes/escort lists provided before each visit to prevent delays/lockouts.
B.9.3 Rotations. For multi-zone sites, Client may submit weekly/monthly area priorities; if not provided, BSC follows Exhibit A priorities.

B.10 Media & Privacy
B.10.1 QA Photos. Limited “before/after” photos may be taken of serviced areas strictly for QA, training, insurance documentation, or service verification.
B.10.2 Marketing Opt-In. No client images are used for marketing without written consent; any approved images are cropped/blurred to avoid identifying information.
B.10.3 Confidentiality. Staff avoid capturing personal or sensitive materials; any inadvertent capture is handled per internal privacy protocols.

B.11 Performance Feedback & Surveys
B.11.1 Feedback Loop. BSC welcomes real-time notes during or after visits; minor issues are typically addressed at the next visit or via re-clean per §7.0.
B.11.2 Surveys. Optional post-service surveys may be sent to gather feedback and guide improvements.

B.12 Service Adjustments & Continuous Improvement
B.12.1 Seasonal & Occupancy Changes. If occupancy, hours, or use patterns change, BSC may recommend adjustments to frequency or scope (see §8.5).
B.12.2 Rotational Deepening. BSC may suggest rotating add-ons (e.g., interior fridge, baseboards, glass washing) to maintain standards within budget.
B.12.3 Recommendations. Proactive recommendations are advisory; any added work requires written approval (Change Order).

B.13 Non-Solicitation Reminder
B.13.1 Client acknowledges the non-solicitation / staff-poaching covenant and liquidated damages provisions set forth in §9.0 of the Agreement.

B.14 Conflict Statement
B.14.1 This Exhibit is non-binding. If any statement here conflicts with the Agreement, the Agreement prevails. Practices may change without notice, provided contractual rights and obligations remain governed by the Agreement and applicable law.

Version

Commercial Office Standard Recurring Nights Cleaning T&Cs v1.0 — Effective 10/14/2025 6:47:59 PM