These Baby Gear Cleaning Terms & Conditions (“Terms”) apply to baby gear cleaning, pickup, delivery, and related services provided by Bright Space Cleaning NYC Inc. (“Bright Space,” “BSC,” “we,” “us,” or “our”).

These Terms apply to services including, but not limited to, strollers, double strollers, wagon strollers, car seats, booster seats, stroller bassinets, standalone bassinets, smart bassinets, removable accessories, and other baby gear accepted by Bright Space.

By submitting a service request, approving an estimate or invoice, making payment, releasing an item to Bright Space, or otherwise authorizing us to perform service, the customer (“Customer,” “you,” or “your”) acknowledges and agrees to these Terms.

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1. SERVICE REQUESTS ARE NOT CONFIRMED APPOINTMENTS

Submitting our website form, Typeform, text request, email request, or other inquiry is a request for service only.

Submission of a form does not guarantee:

• Acceptance of the item;

• Acceptance of the requested cleaning level;

• Availability on the preferred date or time;

• Pickup or delivery availability;

• A specific turnaround time; or

• The preliminary or estimated price.

Your appointment is confirmed only after Bright Space reviews the request, accepts the service, confirms availability, provides or approves final pricing, and receives any required payment.

Bright Space may decline any service request at its discretion where the item, condition, location, requested service, safety concerns, manufacturer limitations, scheduling, or other circumstances make the service unsuitable.

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2. CUSTOMER INFORMATION & DISCLOSURE

The Customer is responsible for providing complete and accurate information about each item submitted for cleaning.

You must disclose, when applicable:

• Item type, brand, and model;

• Heavy staining or excessive soil;

• Urine, feces, diaper blowouts, vomit, or other bodily-fluid contamination;

• Blood or other potentially hazardous material;

• Mold or mildew;

• Smoke or strong odor exposure;

• Pet hair;

• Sand;

• Slime;

• Gum;

• Melted crayons or wax;

• Food buildup;

• Sticky substances;

• Pest activity;

• Missing components;

• Loose components;

• Broken or cracked components;

• Tears or fabric damage;

• Prior repairs;

• Prior cleaning damage;

• Electrical or mechanical problems;

• Crash involvement involving a car seat or booster seat;

• Recalls known to the Customer; and

• Any other unusual condition that may affect cleaning or safe handling.

Photos requested by Bright Space must reasonably represent the current condition of the item.

Bright Space relies upon the information supplied by the Customer when estimating price, service level, labor, cleaning method, turnaround time, and service eligibility.

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3. CONDITION REVIEW & FINAL PRICING

Prices provided before physical inspection may be preliminary.

Once Bright Space receives or physically inspects the item, we may determine that:

• A different cleaning level is required;

• Additional treatment is required;

• A Heavy Mess add-on is required;

• Bio Cleanup is required;

• Additional accessories were included;

• The item was incorrectly categorized;

• Additional labor is necessary;

• Additional drying time is necessary; or

• The item cannot safely or reasonably be serviced.

If the item's actual condition is materially different from what was disclosed, Bright Space may pause the service and contact the Customer.

We will not knowingly perform additional chargeable work without Customer approval.

If the Customer declines the revised price or required service after the item has already been picked up, applicable pickup, delivery, missed appointment, cancellation, or other charges already incurred remain payable.

Bright Space may refuse service if the actual condition creates a health, safety, equipment, contamination, or material-damage risk.

 

4. BASIC & ADVANCED CLEANING

Bright Space offers different cleaning levels based on the item's condition.

Basic Cleaning is generally intended for routine maintenance, light soil, crumbs, dust, and ordinary everyday buildup.

Advanced Cleaning is intended for items requiring additional attention due to heavier soil, staining, residue, odor, contamination, or more extensive cleaning requirements.

The Customer's initial selection does not require Bright Space to perform an inappropriate cleaning level if our inspection indicates that another service level is necessary.

 

5. MULTI-ITEM / BUNDLE DISCOUNT

Where offered, an eligible multi-item booking may receive a 10% discount on eligible baby gear cleaning services when qualifying items are submitted together as part of the same service appointment.

The multi-item discount:

• Applies only to qualifying charges identified as eligible;

• Requires the qualifying items to be processed as part of the same booking;

• Does not apply to pickup or delivery charges; and

• Cannot be converted into cash.

Unless specifically stated otherwise at checkout, discounts may not be combined with other promotions, credits, or discounts.

If an item is removed from the order, refused, canceled, or otherwise no longer qualifies, the remaining items may be repriced at the applicable non-bundle rate.

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6. PICKUP & RETURN DELIVERY

Complimentary pickup and delivery are available only in locations specifically identified by Bright Space as eligible at the time of booking.

Other addresses may be subject to a pickup/delivery charge based on location and service zone.

The applicable pickup/delivery charge shown or communicated for the Customer's specific booking controls.

Pickup and delivery fees are separate from cleaning charges and are not reduced by the 10% multi-item cleaning discount unless Bright Space expressly states otherwise in writing.

Pickup and delivery time windows are estimates.

Traffic, weather, parking restrictions, road conditions, building access, prior appointments, emergencies, or other circumstances may result in earlier or later arrival.

Reasonable delays do not constitute a failure to provide the service and do not automatically entitle the Customer to a refund.

 

7. CUSTOMER PREPARATION BEFORE PICKUP

Before pickup, the Customer must:

• Remove all personal property;

• Remove toys;

• Remove food and bottles;

• Remove blankets not being cleaned;

• Empty stroller baskets and compartments;

• Remove valuables;

• Remove loose accessories unless they are specifically included for cleaning; and

• Remove all car seats and booster seats from vehicles.

Bright Space is not responsible for ordinary personal property unintentionally left inside pockets, baskets, compartments, organizers, storage areas, or other parts of the item.

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8. CAR SEATS MUST BE REMOVED FROM VEHICLES

Bright Space employees and drivers do not remove car seats or booster seats from vehicles.

The Customer must remove the seat from the vehicle before the scheduled pickup.

If the seat is not ready when our driver arrives, the appointment may be treated as a missed pickup and the applicable missed appointment fee may apply.

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9. CAR SEAT SAFETY LIMITATIONS

Bright Space provides a cleaning service only.

Bright Space does not:

• Install car seats;

• Reinstall car seats;

• Remove car seats from vehicles;

• Determine whether a seat is appropriate for a particular child;

• Determine whether a seat is properly installed;

• Certify car seats;

• Perform an official safety inspection;

• Conduct crash testing;

• Repair structural or safety components;

• Certify harness performance;

• Determine whether a car seat has expired;

• Guarantee that an item is free from recalls; or

• Guarantee that a seat remains suitable for continued use.

The Customer remains solely responsible for confirming that the car seat or booster seat is appropriate, complete, unexpired, unrecalled or properly remedied, and safe for continued use.

The Customer is responsible for following the manufacturer's current instructions regarding cleaning, assembly, installation, use, maintenance, replacement, expiration, recalls, and crash history.

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10. CRASH-DAMAGED, EXPIRED, RECALLED OR INCOMPLETE CAR SEATS

The Customer must disclose if a car seat has been involved in a vehicle crash.

Bright Space does not determine whether a crash was sufficiently severe to require replacement.

Bright Space may refuse to clean any car seat that appears:

• Structurally damaged;

• Incomplete;

• Missing safety-related parts;

• Significantly cracked;

• Altered;

• Repaired in an unauthorized manner;

• Subject to a known unresolved recall; or

• Otherwise inappropriate for cleaning.

Acceptance of a car seat for cleaning is not an opinion or representation by Bright Space that the seat is safe for use.

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11. MANUFACTURER CARE INSTRUCTIONS

Where reasonably available, Bright Space selects cleaning methods based on the item's materials, construction, condition, and applicable manufacturer care guidance.

Baby gear varies significantly by manufacturer and model.

Bright Space may decline to:

• Remove certain components;

• Machine-wash certain fabrics;

• Saturate certain materials;

• Treat certain stains;

• Clean certain harness components;

• Disassemble certain parts; or

• Perform any procedure that appears inconsistent with manufacturer guidance or presents an unreasonable risk.

Cleaning limitations required by a manufacturer do not constitute incomplete service.

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12. SMART BASSINETS & ELECTRONIC BABY GEAR

Smart bassinets and other powered baby gear may contain motors, sensors, wiring, control systems, speakers, electronic boards, connectors, power supplies, or other electronic components.

Bright Space provides cleaning services only and does not provide electronic repair, mechanical repair, diagnostic services, manufacturer-authorized servicing, or electrical certification.

Unless specifically included in writing, cleaning is limited to appropriate accessible surfaces and components that can reasonably be cleaned without unauthorized alteration of the product.

The Customer must disclose any existing operational problems before service.

Bright Space is not responsible for a pre-existing electrical, mechanical, connectivity, motor, sensor, software, battery, speaker, or other operational defect that becomes apparent before, during, or after cleaning.

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13. YUCKY MESS CLEANUP

Limited Yucky Mess Cleanup may be available for certain disclosed baby-related contamination, such as:

• Diaper blowouts;

• Urine;

• Fecal contamination; and

• Certain other bodily-fluid incidents that Bright Space specifically agrees to service.

Yucky Mess Cleanup requires the applicable Advanced Cleaning service unless Bright Space approves otherwise.

Yucky Mess Cleanup may require a minimum 48-hour turnaround because of additional treatment, cleaning, rinsing, drying, and inspection requirements.

Yucky Mess Cleanup is not the same as regulated biohazard remediation.

Bright Space may refuse items involving conditions including, but not limited to:

• Blood;

• Needles or sharps;

• Sewage;

• Significant mold growth;

• Pest infestation;

• Unknown hazardous contamination;

• Chemical contamination;

• Infectious-waste conditions; or

• Any condition that requires specialized remediation beyond our baby gear cleaning service.

Failure to disclose biological contamination before pickup may result in additional charges, delayed service, or refusal of service.

 

14. MOLD, MILDEW & UNSAFE CONDITIONS

Bright Space does not guarantee removal or remediation of mold or mildew.

Items showing significant mold, mildew, structural deterioration, pest contamination, hazardous contamination, or other unsafe conditions may be refused.

Acceptance of an item with minor visible spotting does not constitute mold remediation or a certification that the item is free of mold, spores, allergens, microorganisms, or other contaminants.

 

15. STAIN, ODOR & DISCOLORATION DISCLAIMER

Bright Space will make reasonable professional efforts to improve the appearance and cleanliness of the item.

However, complete removal of stains, odors, discoloration, residue, yellowing, fading, browning, dye transfer, permanent markings, or embedded contamination is not guaranteed.

Some staining or discoloration may be permanent because of:

• Age;

• Dye changes;

• Material degradation;

• Previous cleaning attempts;

• Heat;

• Sun exposure;

• Chemical exposure;

• Food dyes;

• Bodily fluids;

• Oxidation;

• Material wear; or

• The type of fabric, foam, plastic, metal, adhesive, or finish involved.

A stain or odor remaining after reasonable cleaning does not, by itself, mean that the service was performed incorrectly and does not automatically entitle the Customer to a refund.

 

16. PRE-EXISTING DAMAGE

Baby gear is subject to normal wear and deterioration.

Bright Space is not responsible for pre-existing conditions including:

• Loose stitching;

• Tears;

• Weak seams;

• Broken zippers;

• Cracked plastic;

• Scratches;

• Rust;

• Corrosion;

• Faded fabric;

• Peeling finishes;

• Degraded foam;

• Damaged labels;

• Worn Velcro;

• Weak elastic;

• Loose handles;

• Bent frames;

• Damaged wheels;

• Missing screws;

• Missing accessories;

• Broken clips;

• Adhesive failure;

• Previous cleaning damage;

• Manufacturer defects; or

• Normal age-related deterioration.

Cleaning may reveal damage, discoloration, stains, wear, or deterioration that was previously hidden by dirt or buildup.

Such conditions are not considered damage caused by Bright Space.

 

17. LOOSE, FRAGILE & MISSING PARTS

The Customer is responsible for informing Bright Space of loose, broken, fragile, modified, missing, or previously repaired parts.

Bright Space may photograph the condition of the item before, during, or after service for documentation.

Bright Space does not guarantee that an item received with missing or loose components is complete.

Accessories not specifically listed as part of the service may not be cleaned.

 

18. NO REPAIRS OR RESTORATION

Baby Gear Cleaning is a cleaning service.

Unless separately agreed to in writing, the service does not include:

• Repairs;

• Replacement parts;

• Lubrication;

• Mechanical adjustment;

• Frame alignment;

• Wheel repair;

• Electrical repair;

• Fabric replacement;

• Foam replacement;

• Structural restoration;

• Manufacturer warranty service;

• Safety certification; or

• Product refurbishment.

 

19. TURNAROUND TIME

Most baby gear services are completed within approximately 24–48 hours.

This is an estimate, not a guaranteed completion deadline.

Additional time may be required because of:

• Heavy soil;

• Bio Cleanup;

• Staining;

• Odor treatment;

• Multiple items;

• Premium or complex models;

• Smart bassinets;

• Material-specific cleaning requirements;

• Drying requirements;

• Weather or humidity;

• Additional Customer-approved treatment;

• Manufacturer restrictions; or

• Circumstances outside Bright Space's reasonable control.

Bright Space will not return an item prematurely solely to meet an estimated turnaround time where additional drying or processing is reasonably necessary.

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20. DRYING & USE AFTER RETURN

Baby gear may require additional airing or drying after return depending on the material, weather, humidity, construction, or item type.

The Customer should inspect the item and ensure that all components are completely dry and properly assembled before placing a child in or on the item.

For car seats and booster seats, the Customer must follow the manufacturer's instructions before reuse.

 

21. ACCESS, DOORMAN & AUTHORIZED THIRD-PARTY RELEASE

The Customer may authorize Bright Space to pick up from or return an item to a doorman, concierge, receptionist, building employee, family member, caregiver, neighbor, or other designated person or location.

When the Customer gives such authorization, Bright Space may reasonably rely on it.

Once an item has been delivered to the Customer's authorized person or authorized location, the delivery will be considered completed.

Bright Space is not responsible for loss, theft, unauthorized access, or damage occurring after the item has been released in accordance with the Customer's instructions.

Bright Space may use photographs, timestamps, messages, or delivery records as proof of pickup or delivery.

 

22. MISSED PICKUP OR DELIVERY

The Customer must ensure reasonable access during the confirmed pickup or delivery window.

A $35 Missed Appointment Fee may apply if:

• No one is available;

• Building staff refuses access;

• The item is not ready;

• A car seat remains installed in the vehicle;

• Bright Space cannot reasonably locate or obtain the item;

• Required access instructions were not provided; or

• Bright Space cannot complete the scheduled handoff for reasons within the Customer's control.

The fee must be paid before another pickup or delivery may be scheduled.

Additional pickup/delivery charges may also apply where another trip is required.

 

23. UNSAFE OR IMPRACTICAL ACCESS

Bright Space may decline or postpone pickup or delivery where access creates an unreasonable safety or operational risk, including:

• Unsafe parking;

• Illegal stopping requirements;

• Inaccessible buildings;

• Unsafe stairs;

• Construction hazards;

• Severe weather;

• Aggressive animals;

• Unsafe building conditions; or

• Other circumstances that reasonably prevent safe access.

Such a postponement does not constitute service abandonment by Bright Space.

 

24. CANCELLATIONS & RESCHEDULING

A confirmed appointment may be canceled or rescheduled without a cancellation fee when Bright Space receives notice at least 24 hours before the scheduled pickup.

Cancellations made with less than 24 hours' notice may be subject to a $35 Late Cancellation Fee.

If a driver has already been dispatched, has arrived, or the item has already been picked up, applicable pickup/delivery, missed appointment, handling, or services already performed may be non-refundable.

Rescheduling is subject to availability.

Preferred replacement dates are not guaranteed.

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25. PAYMENT

Unless Bright Space agrees otherwise in writing, full payment is required to confirm and reserve a baby gear cleaning appointment.

Additional services identified after physical inspection will not be performed without the Customer's approval unless they were already included in the agreed service.

Applicable taxes may be added where required.

Any outstanding approved balance, missed appointment fee, delivery charge, or other amount due must be paid before return delivery when reasonably required by Bright Space.