Frequently Asked Questions
Frequently asked questions
Booking a cleaning service with Bright Space Cleaning LLC is easy and hassle-free. First, we need some details about your property and your specific cleaning needs, which you can provide by filling out our client intake form, available for both residential and commercial cleaning services. Based on the information you provide, we’ll prepare a personalized quote for you, which is free and comes with no obligation to accept. If you’re happy with the quote, simply accept it—there’s no pressure to decide immediately. Once you accept the quote, we’ll proceed to schedule your cleaning service at a time that’s convenient for you. We aim to make the process as smooth and transparent as possible, ensuring you get the best service tailored to your needs.
We offer a range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, carpet and upholstery cleaning, and post-renovation cleaning.
Our standard hours of operation are Monday through Friday from 8:00 AM to 6:00 PM, Saturday we are closed, and Sunday we are open from 8:00 AM to 6:00 PM. We also offer flexible scheduling for special requests.
Yes, by request we use eco-friendly and non-toxic cleaning products that are safe for your family, pets, and the environment.
No, you do not need to be home during the cleaning service. You can provide us with access to your property, and our professional cleaners will take care of the rest.
Our cleaning staff undergoes thorough background checks and extensive training to ensure they meet our high standards of service and professionalism.
Your satisfaction is our priority. If you are not satisfied with our service, please contact us within 24 hours, and we will address your concerns and make it right.
Yes, we offer recurring cleaning services on a weekly, bi-weekly, or monthly basis. We can customize a schedule that fits your needs.
We understand that circumstances may require changes to your cleaning appointments.You are free to cancel or reschedule an appointment without incurring any cancellation fees up to 48 hours before the scheduled cleaning. If cancellations are made within 48 hours of the schedule cleaning you will incur a fee.
You can let us know about any special requests or additional services when you fill out our intake forms. Our team will accommodate to your needs.
Yes, we do! Our cleaners bring all necessary supplies and equipment. If you have specific products you prefer us to use, please let us know in advance.
Yes, Bright Space is insured and bonded for your peace of mind. In the unlikely event that an object is damaged, please notify us within 24 hours of the cleaning service either by email freddy@brightspacenyc.com or by phone (718) 490-5574.
Our pricing is based on the size and condition of the space, as well as the type of cleaning service requested. We offer free estimates to provide you with an accurate quote. To receive the free quote you must complete our client intake questionnaire.
Yes, you can request the same cleaner for each visit. We will always do our best to accommodate your preference based on their availability. You will have the same cleaner unless they are on vacation or on their sick days.
Yes, we provide thorough move-in and move-out cleaning services to ensure your property is spotless.
Yes, we offer laundry services, though they are not included in any of our standard packages. However, they can be added for an additional fee. Our on-premises laundry service includes washing, drying, and folding, but does not include putting away laundry due to privacy policies. If you have any questions, please feel free to contact us.
Special requests will be honored if submitted to management prior to your appointment. Cleaners are not able to accommodate special requests at the time of service, but they can follow specific instructions provided in advance.
You can request a free quote through our website, by phone, or by email.
We accept credit cards, debit cards, and ACH transfers for payments. Invoices will be sent via www.square.com, a secure platform for processing card payments.
Yes, we periodically offer discounts and promotions. Check our website or subscribe to our newsletter for updates.
Yes, we provide detailed post-renovation cleaning to remove dust and debris from your newly renovated property.
Yes, we have the resources and expertise to handle large-scale cleaning projects, including event clean-ups and multi-unit properties.
Yes, we offer pet-friendly cleaning services and use products that are safe for your pets.