Question 1

What is the difference between Basic and Advanced Cleaning?

Accepted Answer

Basic Cleaning is designed for baby gear that is lightly used and needs routine maintenance. It includes vacuuming, removal of surface dust and debris, spot cleaning, wiping and sanitizing appropriate surfaces, and an overall refresh.Advanced Cleaning is recommended for baby gear with heavier buildup, embedded dirt, noticeable staining, food residue, or more extensive cleaning needs. It includes everything in the Basic Cleaning service along with more detailed cleaning techniques and additional time spent restoring the item as much as safely possible.If you're unsure which service is right for your item, we're happy to help you choose before your appointment.

Question 2

How long does the service take?

Accepted Answer

Most baby gear cleaning services are completed within 24–48 hours after pickup.Items requiring extensive cleaning, specialty treatments, or Bio Cleanup may require additional time. If extra time is needed, we'll let you know immediately.

Question 3

What does the booking duration mean?

Accepted Answer

The appointment duration shown during online booking is the estimated pickup appointment time, not the amount of time required to clean your item.Your pickup typically takes only a few minutes while we inspect your item, confirm the service, and safely transport it to our cleaning facility.

Question 4

Is pickup and delivery free?

Accepted Answer

Yes. We offer free pickup and delivery within our standard service area, including:GreenpointWilliamsburgEast WilliamsburgBushwickBedford-StuyvesantBrooklyn Navy YardClinton HillFort GreeneDowntown BrooklynDUMBOVinegar HillLong Island City
For locations outside our complimentary service area (but still within our service zone), a $20 transportation fee applies.If you're unsure whether your address qualifies, please contact us before booking.

Question 5

Do I have to remove my car seat?

Accepted Answer

Yes.For safety and liability reasons, all car seats must be removed from the vehicle before our scheduled pickup.Our team cannot remove installed car seats from customer vehicles.

Question 6

Do you reinstall car seats?

Accepted Answer

No.For your child's safety, Bright Space Cleaning does not install or reinstall car seats after cleaning.We recommend following your manufacturer's installation instructions or consulting a certified Child Passenger Safety Technician (CPST) if you need assistance reinstalling your car seat.

Question 7

Can all stains and odors be removed?

Accepted Answer

No.While we work carefully to achieve the best possible results, complete stain or odor removal cannot be guaranteed.Results vary depending on several factors, including:Type of materialAge of the stain or odorPrevious cleaning attempts or treatmentsLength of time the stain has been presentManufacturer cleaning restrictionsOverall condition of the itemOur goal is always to clean your baby gear as thoroughly and safely as possible while following appropriate cleaning methods.

Question 8

What is Heavy Mess Treatment?

Accepted Answer

Heavy Mess Treatment is an additional service for items requiring significantly more time and labor due to excessive debris or difficult contaminants.Examples include:Excessive pet hairSandSlimeMelted crayonGum residueThis service is available as a $20 add-on when needed.If we determine your item requires Heavy Mess Treatment after inspection, we'll contact you for approval before proceeding.

Question 9

What is Yucky Mess?

Accepted Answer

Bio Cleanup is required for items affected by biological contamination such as:Diaper blowoutsUrineBecause these situations require additional handling, specialized cleaning procedures, and extended drying time, Bio Cleanup carries an additional $50 charge.Items requiring Bio Cleanup must be booked with an appropriate cleaning level (typically Advanced Cleaning).Turnaround time is generally 24 hours or longer, depending on the condition of the item and the cleaning process required.If Bio Cleanup is identified after pickup, we'll contact you for approval before any additional work is performed.

Question 10

Do you clean accessories?

Accepted Answer

Yes.We clean many baby gear accessories as an optional $25 add-on, including:Rain shieldsHand muffsStroller blanketsSimilar removable stroller accessoriesIf you're unsure whether your accessory qualifies, feel free to ask before booking

Question 11

What happens if my item is different from what I booked?

Accepted Answer

If your item differs from the service booked—for example, it's a different model, larger than expected, requires additional treatments, or needs a higher level of cleaning—we'll inspect it and contact you before proceeding.We will never perform materially different work or add additional charges without your approval.

Question 12

What products do you use?

Accepted Answer

We use plant-based, non-toxic, child-friendly cleaning products whenever appropriate for the item being cleaned. Our products are selected to be effective while being gentle on the materials commonly found in baby gear.Because every manufacturer has different care recommendations, we also use material-appropriate cleaning methods and products selected according to the specific item and any available manufacturer care instructions.Our goal is to clean every item as safely and thoroughly as possible while respecting manufacturer guidelines whenever available.

Frequently Asked Questions