6.0 Insurance, Liability & Damage Claims

6.1 Coverage, Proof & Endorsements

6.1.1 Standard Coverage.
BSC maintains Commercial General Liability, Workers’ Compensation, and Janitorial/Employee Dishonesty coverages.

6.1.2 Proof of Insurance.
Upon request, BSC will provide a current Certificate of Insurance (COI) showing standard coverages. Clients are listed as Certificate Holders only by default.

6.1.3 Additional Endorsements (Pass-Through Premium; Prepayment & Non-Refundable Policy).

If a building, homeowner, or property management requires Additional Insured, Waiver of Subrogation, Primary & Non-Contributory, or other policy endorsements, BSC will quote the actual insurer premium and processing cost as a separate “Premium” line item. (see also §8.8, Pricing Integrity — insurance premium fees)

• Because these endorsements alter BSC’s active insurance policy and remain effective for a full twelve (12)-month period from the date of issuance, the entire quoted premium must be paid in full before BSC submits any request to the insurance carrier. The standard 50% deposit does not apply to these premium charges.
• Premium charges are strictly non-refundable, without exception. If the Client cancels the project for any reason whatsoever—whether before or after scheduling, and regardless of fault—BSC will retain both the premium charge and any applicable cancellation fee.
• This is because once a premium endorsement is issued, BSC must pay that cost to the insurance company in full, and the insurer will not cancel, credit, or revert the premium to the prior rate until the next annual renewal—and only with BSC’s written request.
• Therefore, premium charges are not reimbursed under any circumstances, for any reason, without exception.
• Processing time (typically up to seven (7) business days after payment) may be required before the cleaning can be scheduled. If a project requiring an endorsement is later canceled, BSC retains the premium charge and any applicable cancellation fee as liquidated damages for costs already incurred. Premium charges are separate from and in addition to any standard deposit required under §2.1 or cancellation terms under §3.4.

6.2 Reporting Damages

Report any service-related damage by email to info@brightspacenyc.com (cc: freddy@brightspacenyc.com) and by text to 718-490-5574—include pictures—as soon as reasonably practicable and within forty-eight (48) hours after the visit, or upon discovery if not reasonably detectable within that period (but no later than two (2) days after service).
Late notice may limit remedies only to the extent BSC is prejudiced. Preserve affected items for inspection; BSC may request photos and reasonable access to evaluate.

6.3 Evaluation & Limits

• Professional Care / Not an Insurer. BSC exercises reasonable care but is not an insurer of the premises; liability applies only to damage directly caused by BSC in the normal course of work.
• Declinable Claims. Claims may be declined if criteria are not met (e.g., unsecured fragile items, failing mounts or finishes, unsealed or whitewashed surfaces, undisclosed specialty finishes).
• Small Items. Items ≤ $100 may be directly replaced or reimbursed.
• Higher-Value Items. Items > $100 may require an insurance claim or professional repair.
• Deductibles. If a claim is accepted under BSC’s policy, any applicable deductible is handled per policy terms and New York law.

6.4 Verification, Preservation & Inspection

6.4.1 Documentation. Client provides receipts, estimates, photos/video, model/serial info, and incident details. BSC may review pre/post photos, crew logs, and GPS/time data.
6.4.2 Preservation Duty. Client must preserve items/parts/packaging and retain any relevant video/logs. Failure to preserve may limit or bar remedies to the extent BSC is prejudiced.
6.4.3 Inspection Rights. BSC must have a reasonable opportunity to inspect before repair or disposal; otherwise, the claim may be declined.
6.4.4 Evidentiary Standard. The Client must show that BSC more likely than not caused the damage during the identified visit; inconclusive or conflicting evidence may result in denial.
6.4.5 Shared/Third-Party Access. When others (e.g., contractors, movers, building staff) had access, Client assists in allocating responsibility. BSC is not responsible for third-party damage.
6.4.6 Reconsideration. Denied claims may be reconsidered if new, material evidence is provided within the 48-hour notice window.

6.5 Hood/Appliance Components — Brittle or Compromised Parts

As stated in Exhibit A (Advanced Kitchen tasks), filters and other removable parts may fail during normal cleaning due to pre-existing brittleness or corrosion. If unusual resistance or risk is detected, BSC will stop and advise options. BSC is not responsible for failure of compromised parts unless caused by gross negligence or willful misconduct.

6.6 Limitation of Liability & Insurance as Remedy

6.6.1 Limitation of Liability. To the fullest extent permitted by law, and except for gross negligence or willful misconduct, BSC’s total aggregate liability for any visit shall not exceed the amount paid by Client for that visit. No liability for indirect, incidental, special, punitive, or consequential damages (including loss of use or diminution of value).
6.6.2 Gross-Negligence Carve-Out. Nothing herein limits liability for gross negligence, willful misconduct, or legal violations.
6.6.3 Insurance as Exclusive Remedy. To the extent any loss is or could be covered by insurance maintained by either party, that insurance shall be the sole and exclusive source of recovery, except in cases of gross negligence or willful misconduct. Each party waives subrogation rights inconsistent with this clause.

6.7 Client Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless BSC, its owners, employees, subcontractors, and agents from claims, losses, liabilities, damages, and reasonable attorneys’ fees arising out of:
(a) your breach;
(b) unsafe or non-compliant site conditions;
(c) actions of occupants or third parties in your home; or
(d) your instructions, materials, or undisclosed conditions.
This indemnity does not apply to BSC’s gross negligence or willful misconduct.

6.8 Property Handling & Liability — Residential Deep (Basic & Advanced)

Standard of Care. BSC personnel use reasonable care when working around Client property.
Accidental Damage. Addressed per §§ 6.2–6.6.
Pre-Existing/Unstable Conditions. BSC is not responsible for failures involving unstable furniture, unsecured mounts, brittle materials, hairline cracks, or loose hardware (see §§ 11.1, 11.7).
Non-Accessible/Inoperable Items. BSC will not force drawers, doors, or fixtures that do not operate normally (§§ 4.4, 10.7).
Client Responsibilities. Ensure items are stable and secure, remove or protect fragile décor, and provide advance notice of high-value items per § 5.13.

7.0 Quality Assurance & Satisfaction Guarantee

7.1 100% Satisfaction (Re-Clean)
If workmanship issues are identified within two (2) days after service (missed areas, visible residue/streaks, or areas not performed per Exhibit A), BSC will return to re-clean the affected areas at no additional cost.
Re-cleans are typically scheduled within 1–3 business days, subject to access.
Normal wear, permanent stains, etching, or pre-existing damage are excluded.

7.2 Process
• Request a re-clean within two (2) days of the visit.
• If two (2) reasonable re-clean slots are declined, the guarantee is deemed satisfied/void.
• If a re-clean is offered and declined, no refunds or complimentary services apply. The guarantee exists to correct issues, not to provide extra cleaning.
• Documentation. To help BSC investigate and resolve any workmanship concerns efficiently, the Client agrees to provide brief notes and, where possible, photos or video of the affected areas.

7.2A Quality Verification
BSC may conduct supervisory quality checks or use pre- and post-cleaning photos to verify completion and results, consistent with §10.3 (Photo Documentation).

7.3 Client Feedback & Incentives
BSC may send a short satisfaction survey after the visit. As a courtesy incentive, $15 off the next Residential Deep booking will be provided for surveys submitted within 72 hours (one per visit/household; non-transferable; no cash value). Survey feedback does not replace the re-clean request window in §7.1.

7.4 Satisfaction Remedies & Refunds
For workmanship issues, the exclusive remedy is a re-clean of affected areas under §§7.1–7.2.
Refunds are not offered once service is rendered, except at BSC’s sole discretion as a courtesy credit.
This does not limit damage claims handled under §6.

7.5 Courtesy Communication & Resolution
BSC values open communication and client satisfaction. If any concern arises regarding the service or results, please contact BSC first to allow reasonable time for review and correction before posting public feedback.
Nothing in this section limits or restricts the Client’s right to share honest opinions or factual experiences as protected by law; it simply ensures that concerns are addressed promptly and fairly.

8.0 Rates, Proposals & Client Responsibilities

8.1 Pricing Basis (Project-Based, Not Hourly)
Residential Deep Cleaning services are priced per project—not by the hour—based on your home’s estimated size, condition, and scope.
The estimate reflects total expected labor for the selected tier (Basic or Advanced) and the stated Cleaning Necessity Level (CNL) in Exhibit B.
Actual time on-site may vary by staffing level, home layout, or accessibility. If the team finishes earlier than estimated, there is no reduction in price.

8.2 Estimates & What Affects Price
Estimates are prepared from the Client’s intake form, photos, walkthrough (if any), and declared home details (square footage, number of bedrooms, bathrooms, kitchens, floors, pets, and extra rooms).
If conditions upon arrival materially differ—such as higher CNL than described, traces of construction dust, contractor activity, or additional rooms not disclosed—§ 4.2 (Added-Time Items) applies.

8.3 Add-Ons & Special Conditions
• Unusually heavy buildup beyond the selected tier or additional areas/surfaces not listed in Exhibit A will be quoted as add-ons or billed at $75/hour per technician.
• Examples include: excessive grease, mineral or soap scale, nicotine residue, extensive shelving/display surfaces, interior storage cleaning (closets/drawers/cabinets), inside appliances when not included in tier, heavy pet hair/odor mitigation, glass shelving, and machine cleaning of specialty floor finishes.
• Excluded items requiring separate written approval and pricing: bulk trash or hauling, exterior windows, decluttering/organization, dishwashing, and any item listed under “Not Included” in Exhibit A.
• Any added time or upgrade requires prior written approval (§ 4.2). If declined, cleaning proceeds under § 4.3 Priority-Only Completion for the booked duration.

• Deep cleaning of blinds/shades (slat-by-slat detailing, ultrasonic/immersion methods, stain removal, removal/reinstallation) — see §10.14.

8.4 Client Prep & Access Requirements
For best results (and as reiterated in Exhibit A):
• Clear countertops and heavy clutter before arrival.
• Secure or contain pets (§ 5.2).
• For Advanced Deep Cleaning, tag or discard items to keep inside refrigerators/freezers, and defrost heavy ice buildup at least 12 hours prior.
• Failure to prepare may cause skipped interiors without refund or may require added time/fees if approved.

Access must be available during the full scheduled window. If technicians cannot begin within 15 minutes of arrival due to locked entry or occupancy interference, the visit may be treated as a lockout (§ 3.3).

8.5 Proposal Validity & Re-Issue
• Quotes remain valid for thirty (30) days from issuance unless home conditions, access, or scope change.
• If BSC discovers new requirements (insurance endorsements, added rooms, contractor interference, etc.), a revised quote may be issued with updated pricing.
• Written acceptance of the proposal or updated version is required before scheduling.

8.6 Event, Renovation, or Contractor Interference
If ongoing renovation, repair, or contractor work prevents cleaning from starting or continuing safely, BSC may:
(a) reschedule at no penalty if notified at least 24 hours in advance, or
(b) bill added waiting time and extra cleaning at $75/hour per technician if no notice is given and the team must wait or work around obstruction.
If added time is declined, cleaning proceeds under § 4.3 Priority-Only Completion.
BSC is not responsible for incomplete results caused by ongoing work, tradespeople, or post-construction dust.

8.7 Proposal Acceptance & Client Responsibilities
By accepting the proposal, the Client confirms:
• All site information provided is accurate and complete.
• Utilities (water, electricity) will remain available during service (§ 5.6).
• Safe access will be maintained; BSC may skip unsafe areas (§ 5.12).
• The Client will promptly report hazards or fragile conditions (§ 5.12, § 6.3).

8.8 Pricing Integrity
Rates stated apply only to the approved one-time Deep Cleaning project. They do not establish recurring service pricing.
Taxes are billed per §2.7, and any insurance endorsement premiums (if applicable) are billed separately per §6.1.3.

9.0 Personnel, Status & Non-Solicitation

9.1 Personnel Status, Screening & Training

9.1.1 Background Screening & Eligibility.
All BSC employees and subcontractors are identity-verified, background-screened, and complete BSC training (cleaning protocols, safety, confidentiality, professional conduct, proper equipment use) before assignment.

9.1.2 Independent Employer.
BSC personnel are not the Client’s employees, agents, joint employees, partners, or representatives.

9.1.3 Training Standards.
Core training includes a minimum of 25 hours classroom/theory (safety, chemicals, methods) with a written exam, plus 15 hours hands-on and supervised shadowing. Team Leads/Managers complete leadership certification and practical assessment with periodic recertification. BSC provides refreshers when methods, products, or regulations change.

9.2 Direction, Work Orders & On-Site Communications

9.2.1 Single Point of Contact.
Please route day-of priorities and requests to the on-site lead or BSC dispatcher. Out-of-scope items require written approval under §4.2 before work proceeds; if declined, §4.3 Priority-Only Completion applies.

9.2.2 No Direct Employment Control.
Client will not hire, fire, discipline, set wages/hours, or otherwise direct employment terms for BSC personnel. Reasonable day-of priorities are welcome when routed through BSC’s lead/dispatcher.

9.3 Subcontractors (Specialized Tasks)
BSC may assign vetted subcontractors/partner vendors (e.g., carpet extraction, floor care). Subcontractors are bound to BSC safety/confidentiality standards. BSC remains responsible for quality and follow-up.

9.4 Supervision, Timekeeping, Quality Assurance & Media Handling

9.4.1 Supervision & Timekeeping.
Field supervisors may perform unannounced checks near the end of a visit (typically ~30–60 minutes). BSC may substitute personnel if needed to maintain service levels. GPS/geofence tools may be used for attendance and QA verification.

9.4.2 Operational Photo/Video Documentation (aligns with §§4.7 & 10.3).
BSC may capture limited before/after photos or short videos of relevant areas solely to document pre-existing conditions and completion. No personal documents, family photos, computer/device screens, mail, IDs, or other private materials are recorded. Media is stored in BSC’s internal system for quality verification, training, or claim review and retained only as reasonably necessary for those purposes.

9.4.3 Marketing Use (aligns with §1.5 Marketing Media Consent).
Any use of images for marketing/portfolio purposes is governed by §1.5. BSC will not intentionally include faces, children, personal documents, or identifying details; where needed, media is cropped or blurred. If an active NDA exists (§5.1.1) or marketing use is prohibited by law/building policy, marketing use does not apply. You may revoke marketing consent prospectively by emailing freddy@brightspacenyc.com; BSC will remove media from active use within a reasonable period (previous third-party archives may persist beyond BSC’s control).

9.4.4 Devices & Access Controls.
Operational photos/videos are captured only by authorized staff using BSC-approved apps/devices. Media is not saved to personal photo rolls or any personal social accounts. Access is limited to BSC management/supervisors handling QA, training, or claims.

9.4.5 No Substitution for Scope Changes.
Photo documentation does not authorize scope changes or added fees. Any added time/upgrades still require written approval per §§4.2–4.6; if declined, §4.3 Priority-Only Completion applies.

9.5 Keys, Badges & Access Etiquette
Any keys/cards/codes provided are stored securely and labeled by anonymized code (no addresses). For safety, the No-Grant Entry policy in §5.1.7 applies: staff do not grant entry to third parties. Access, wait time, and lockouts follow §3.3; building/house rules provided in writing will be followed when practicable.

9.6 Non-Solicitation / Non-Circumvention

9.6.1 Restriction.
During the Term and for twelve (12) months after your last BSC service where such personnel worked in your home, you agree not to solicit, recruit, directly or indirectly hire/engage (including via third parties) any BSC employee or subcontractor for services outside BSC’s channels.

9.6.2 Liquidated Damages.
Breach triggers liquidated damages of $3,700 per individual, per incident (a reasonable pre-estimate of recruiting/onboarding and replacement costs), in addition to other remedies.

9.6.3 Survival.
This section survives completion of the one-time service and is in addition to any broader covenant in §12.

10.0 Operational Policies

10.1 Supplies & Chemicals
• Company-Provided Products & Equipment. BSC supplies professional-grade, industry-standard cleaners and tools appropriate for residential surfaces.
• SDS / OSHA Compliance. BSC maintains Safety Data Sheets (SDS) for all company-provided chemicals and follows OSHA labeling/handling standards. SDS available upon request (email link acceptable).
• Product Selection & Testing. BSC always selects the least-aggressive effective method and may perform test spots on sensitive finishes. Clients must disclose specialty surfaces, coatings, or restrictions in advance (§§11.2, 11.9–11.11).
• Allergies & Sensitivities. Notify BSC before service if anyone in the home has product sensitivities. Unscented/low-odor options are available upon request.
• Client-Supplied Products. If you require the use of your own products, you assume responsibility for results and must provide the SDS in advance. BSC may require a waiver and may decline any unsafe or incompatible product.

10.2 Equipment
BSC provides suitable equipment (HEPA vacuums, microfiber systems, professional steamers for Advanced tier, and specialty tools where compatible). Only BSC staff may operate BSC equipment.

10.3 Digital Media — QA, Claims & Marketing
BSC may capture limited before-and-after photos or short clips of serviced areas solely for internal quality assurance, training, documentation, or insurance claim purposes.
Images for marketing or portfolio use follow the safeguards in §1.5 and §9.4:

• No intentional recording of faces, people, mail, IDs, screens, or personal materials.

• If any such identifiers appear incidentally, they are cropped or blurred before use.

• Media is stored securely and retained only as reasonably necessary for QA or documentation.

• Clients may opt out or revoke marketing consent prospectively by emailing freddy@brightspacenyc.com; BSC will remove active media within a reasonable period (previous printed or third-party posts may persist beyond BSC’s control).

10.4 Social Reviews (Courtesy Policy)
We value honest feedback. If any concern arises, please notify us and allow up to seven (7) days to investigate or correct the issue before posting negative public reviews. This is a courtesy window only and does not restrict truthful opinions protected by law.

Bright Space Cleaning does not provide compensation, discounts, or other benefits in exchange for public reviews. All client feedback is voluntary and appreciated equally.

10.5 Tipping & Referrals
Tips are appreciated but never required (typical 10–15 %).
Referral credits may occasionally be offered at BSC’s discretion; current details available upon request.

10.6 Client Privacy & Confidentiality
• All BSC technicians and subcontractors sign confidentiality agreements prohibiting disclosure or misuse of client information.
• Access is limited to areas required to perform the agreed scope.
• Technicians do not open drawers, closets, or cabinet interiors unless a paid interior add-on is purchased (§10.7).
• Access details (keys/codes) are stored only as needed for the visit and deleted after completion unless Client authorizes retention for future bookings.
• Any privacy concern is reported to management immediately; BSC will notify the Client without unreasonable delay consistent with §12.2.
• Payment data is processed by a secure third-party processor; BSC never stores card numbers.
• Clients are encouraged to secure valuables and private documents before the visit.

10.7 Drawers, Cabinets & Closet Doors
BSC does not open or clean interior storage spaces during Deep Cleaning unless separately scheduled. Interiors must be fully emptied beforehand. See §4.4 and Exhibit A (“Not Included”).

10.8 Linens — Residential Deep
Leave a clean, complete set of linens on each bed to be changed. BSC does not retrieve linens from closets or do laundry unless separately scheduled. Used linens are placed in the Client’s hamper or designated bag. Hygiene/safety limits and access rules apply (§11.5).

10.9 Unstable Furniture, Shelving & Wall-Mounted Items
Technicians will not move or clean unstable items. Disclose any known instability beforehand. BSC is not liable for damage arising from pre-existing instability or improper mounting (§§6.3, 6.6, 11.1).

10.10 Keys, Codes & Lock Systems — Liability Cap
Keys/codes are stored without full address labels. If a key is lost or misplaced, BSC’s liability is limited to the actual re-key or replacement cost, capped at $200 per visit. BSC is not responsible for smart-lock failures or network outages.

§10.11 Appliance Cleaning Limitation (Deep Cleaning)

10.11.1 Basic Deep — Appliance Scope.
In the Basic Deep Cleaning tier, Bright Space Cleaning (“BSC”) performs detailed surface cleaning of kitchen appliances as follows:

(a) Stovetop / Range Top: Deep cleaned on the surface, including burner covers, drip pans, and accessible areas around the burners. No sealed disassembly.
(b) Microwave (1): Interior cleaned.
(c) Toaster (1): Crumb tray emptied and cleaned.
(d) All other appliances — such as refrigerators, ovens, dishwashers, coffee makers, air fryers, or toaster ovens — receive exterior wipe-down only (handles, doors, visible fingerprints, and residue).
Coffee makers, regardless of type, receive exterior wipe only (no interior descaling or flush).
Appliance interiors beyond those listed above are not included in Basic Deep Cleaning.

10.11.2 Advanced Deep — Included Interiors (one per type, one per home).

(a) Oven (1) — interior deep clean (no self-clean cycle; no sealed disassembly).
(b) Refrigerator (1) — interior deep clean of user-removable parts.
(c) Microwave (1) — interior clean.
(d) Toaster (1) — crumb tray & accessible interior.
(e) Dishwasher (1) — interior sanitize (filter, spray arms, gasket, cleaner cycle).
(f) Washer (1) — drawer/gasket/drum clean (tub-clean cycle).
(g) Dryer (1) — lint screen & housing vacuum (no vent-line removal).
Coffee makers: exterior wipe only (no interior descaling/flush).
(See also prep in §3.7, handling limits in §11.8, and fragility disclaimer in Exhibit A-2 Kitchen – Hood/Filter.)

10.11.3 Coffee Maker Limitation.
“Standard coffee maker” means basic drip-style units.
High-end, espresso, capsule, or built-in machines are excluded from interior cleaning.
All receive exterior wipe only.

10.11.4 Additional Units & Add-Ons.
If a home has more than one unit per type (e.g., two microwaves) or requests interiors for excluded appliances (e.g., air fryer, toaster oven, additional fridge, etc.), these are billed as add-ons per §8.3.
Unscheduled extras may be skipped or, if time permits, billed same-day at BSC’s discretion.

10.11.5 Safety & Manufacturer Guidance.
BSC uses least-aggressive effective methods (see §10.1) and will not open or disassemble beyond normal consumer access.
If safety or warranty concerns arise, BSC may decline or modify work without penalty (§§5.12, 6.3, 11.10).

10.11.6 Time Allocation & Results.
Interior appliance cleaning (Advanced only) uses part of the scheduled service time.
Core scope tasks have priority under §4.3.
Results may be limited by pre-existing carbon, etching, or wear; such limits are excluded from the §7.1 Satisfaction Guarantee.

10.12 Oversized or Specialty Chandeliers

10.12.1 Scope & Safety Limitations.
Bright Space Cleaning (“BSC”) does not clean or service oversized, multi-tier, or luxury chandeliers that require scaffolding, two-story access, or full disassembly.
Such fixtures fall under the category of specialty lighting restoration and must be handled by a licensed chandelier or lighting professional.

10.12.2 Standard Chandelier / Ceiling Fixture Cleaning.
Standard chandelier cleaning is limited to fixtures:
(a) up to 9 feet in total height (measured from floor to the lowest crystal or bulb),
(b) accessible by a standard household ladder without scaffolding or harness systems, and
(c) constructed of fixed crystal or glass components only (no hanging crystal reassembly).
Cleaning is performed manually using microfiber tools, extension dusters, and non-abrasive polish.

10.12.3 Ceiling Fans & Decorative Light Fixtures.
Ceiling fans and standard ceiling light fixtures up to 9 feet high may be dusted, polished, and wiped down using safe ladders and tools.
Fans or fixtures above 9 feet or requiring electrical disassembly are excluded or must be quoted separately.

10.12.4 Safety Limits.
Tasks beyond the height, reach, or stability limits defined in §5.12 (Work-Zone Safety) and §11.9 (Safety & Height Restrictions) are excluded from the standard Deep Cleaning scope.
For liability reasons, technicians may decline chandelier or high-fixture cleaning if conditions appear unsafe.

10.12.5 Add-On Option.
Eligible chandelier or ceiling fan cleaning may be offered as an add-on service when safely accessible.
Pricing and policy details appear in Exhibit A-4 (Optional Add-On Services).

10.13 Extended Reach & High-Dusting Policy

10.13.1 Standard Height Limit.
For safety and liability reasons, Bright Space Cleaning (“BSC”) limits all dusting, wiping, and cobweb removal tasks to surfaces within 10 feet of total reach height, measured from the floor to the highest point contacted by the tool or extension pole.

10.13.2 Use of Extension Poles.
Technicians may use standard extension dusters, microfiber poles, or lightweight telescopic tools to safely reach areas up to 10 feet high without requiring ladders or scaffolding.
This includes ceiling corners, vents, crown moldings, light fixtures, and high shelving within that limit.

For blinds and shades, §10.13 permits light dust passes only; slat-by-slat detailing or wet processes are excluded unless scheduled as an add-on per §10.14.

10.13.3 Ladder Use.
When safe and practical, BSC may use a household step ladder or company-approved short ladder to reach additional areas, provided the combined working height remains within 10 feet total reach.
Ladders are used only on stable, dry surfaces and never beyond manufacturer height ratings.

10.13.4 Areas Above 10 Feet.
Any surfaces, vents, beams, chandeliers, or fixtures above 10 feet are not included in standard Deep Cleaning or Recurring Cleaning scopes.
If cleaning beyond 10 feet is requested, it requires:

• A special equipment setup (e.g., extended ladder, platform, or scaffold), and

• Advance scheduling and written approval, and

• Additional billing per project-specific quote or hourly rate (§8.3 Add-Ons).

10.13.5 Safety & Liability.
Technicians will not climb on furniture, counters, or unstable structures to reach high areas.
If any area cannot be safely accessed within the 10-foot reach limit, it will be skipped or rescheduled as a specialty service.

10.14 Blinds & Shades Policy — Light Dusting Only; Deep Cleaning Excluded

10.14.1 Standard Inclusion (Light Dusting Only).

During Residential Deep Cleaning, BSC performs light dust removal on blinds and shades that are safely reachable within the 10-foot total reach limit (§10.13). This consists of a surface dust pass with microfiber or an extension duster; no slat-by-slat detailing.

10.14.2 Deep Cleaning Excluded (Separate Add-On).

“Deep cleaning” of blinds or shades (including slat-by-slat detailing, ultrasonic or immersion cleaning, soaking, stain removal, re-stringing, fabric treatment, or removal/reinstallation of blinds/shades) is not included in either Basic or Advanced tiers. Where requested, it must be quoted and scheduled as a separate add-on service per §8.3.

10.14.3 Safety & Access Limits.

Technicians will not stand on furniture or operate beyond safe ladder use. Units above the 10-foot reach limit, behind obstacles, or presenting instability may be skipped without fee reduction (§§5.12, 10.13). Fragile, sun-deteriorated, or loose slats/cords may be photographed and skipped to avoid damage (§6.3).

10.14.4 Client Prep.

If an add-on deep clean is approved in writing, Client must provide safe access, remove nearby items, and disclose any known defects or specialty materials. Additional time and materials are billed per §8.3.

11.0 Disclaimers — Residential One-Time Deep Cleaning

11.1 Pre-Existing Damage Revealed by Cleaning
Cleaning can expose scratches, wear, or discoloration previously hidden by soil or film. BSC is not responsible for pre-existing conditions except where damage is directly caused by BSC’s gross negligence or willful misconduct.

11.2 Surface & Material Compatibility
Some surfaces (unsealed stone, antique wood, lacquered or unlacquered metals, specialty coatings) can react unpredictably even under neutral cleaners. Please disclose all specialty finishes or coatings before service. BSC may perform inconspicuous spot-tests or request written authorization before using stronger methods. For client-supplied products, see §11.13.

11.3 Windows & Heights
Interior windowpanes are cleaned only within safe reach. Exterior windows, façade glass, or any glazing above 10 feet require separate quotation and access equipment. Ladder work beyond standard step-ladder height is excluded.

11.4 Appliances & Removable Parts
As detailed in Exhibit A, interior appliance cleaning is Advanced (where specified). Fragile or compromised removable parts (e.g., corroded hood filters, brittle fridge drawers) may fail during normal handling due to pre-existing condition. See Exhibit A — Advanced #6 (Kitchen) for hood filter risk and options. If high risk is detected, we stop and advise. BSC is not responsible for failure of compromised parts not caused by gross negligence or willful misconduct.

11.5 Hazardous or Unsanitary Conditions
BSC’s deep cleaning services exclude cleaning/remediation of mold or suspected mold, human/animal waste, bodily fluids, sharps/needles, sewage, active insect/rodent infestation, asbestos, lead, or other regulated hazards.
• If encountered, BSC will pause work in affected areas and notify Client. Client must arrange licensed remediation and provide written clearance before BSC resumes.
• Where appropriate, BSC may offer a separate, specialized service at different rates and scheduling; such work requires separate written authorization.
• A minimum dispatch/visit fee or rescheduling fee may apply if hazards prevent service (§§3.3–3.4).

11.6 Wet Floors / Slip–Trip–Fall
Surfaces may remain wet/slick/tacky after mopping/steam/machine washing. Dry times vary by surface, ventilation, weather, and products. While on site, BSC uses signage; after departure, you are responsible for keeping household members and pets out of damp areas until fully dry. To the fullest extent permitted by law, BSC is not liable for injuries or damage resulting from premature entry into damp or treated areas.

11.7 Client Belongings & Valuables
You are responsible for safekeeping of valuables and fragile or unstable items. BSC is not liable for loss/damage to unsecured or unstable belongings except where directly caused by BSC’s gross negligence or willful misconduct.

11.8 Appliances — Interior/Exterior Cleaning & Post-Service Operation

(a) Scope & Method. BSC cleans appliance exteriors and, where included in Advanced, selected interiors using non-destructive methods. No sealed disassembly: only user-removable parts are lifted when safe. In Basic Deep Cleaning, only microwave and toaster interiors are included, and stovetop surfaces are deep cleaned; all other interiors receive exterior wipe only (§10.11).
(b) Component Fragility / Pre-Existing Condition. Aged/brittle/corroded parts or prior repairs may fail under normal handling. Not BSC responsibility (see §§6.3, 6.6, 11.1). If abnormal resistance/high risk is detected, BSC will stop and offer skip or proceed at Client risk.
(c) Gas Cooktops & Ranges — Moisture & Ignition. Steam/wet cleaning can temporarily affect spark igniters/electronics. Allow ≥ 3 hours air-dry before use. If ignition fails or gas odor is detected, do not operate—ventilate and contact a qualified professional. BSC is not an appliance repair service and is not liable for post-service malfunctions absent gross negligence (§6.6).
(d) Refrigerators — Interior Handling. Where included (Advanced), removable shelves/drawers/gaskets are cleaned. If parts are stuck or brittle, BSC may stop and notify Client (skip or proceed at Client risk). See Exhibit A — Advanced #8.
(e) Dishwashers — Interior Sanitize. Including (Advanced #9), BSC cleans filter/drain screen, clears spray arms, cleans gaskets/lip, and runs a cleaner cycle. Pre-existing leaks/drain issues are not BSC responsibility absent gross negligence.
(f) Laundry Appliances. Where included (Advanced #10), BSC cleans washer drawer/gasket/drum (tub-clean cycle) and vacuums dryer lint screen & housing (no vent-line removal).
(g) Reporting & Remedies. Concerns are handled under §§6.2–6.3; confirmed mishandling addressed consistent with §6.6.

11.9 Heavily Soiled or Neglected Surfaces — Finish-Loss Risk
Surfaces with long-term soil (grease/mineral/soap/nicotine/embedded dirt) may already be compromised. Reasonable cleaning—even with mild chemistry and non-abrasive pads—can expose pre-existing damage or result in finish loss where deterioration is present.

• Non-Liability for Pre-Compromise. To the fullest extent permitted by law, BSC is not responsible for scratches, staining, cracking, lifting, or other damage that occurs because a surface was already compromised, except for BSC’s gross negligence or willful misconduct.
• Method Selection & Test Spots. Least-aggressive methods first; test spots may be used. Heavier methods, if requested/required, may require written authorization.
• Scope & Time. May require added time (with approval) per §4.2 or Priority-Only Completion per §4.3.

• Lighting fixtures or chandeliers exceeding safe ladder height (9 ft) are excluded under §10.12 unless separately approved as an add-on.

11.10 Visible Scratches, Discoloration & Pre-Existing Conditions
Cleaning can reveal micro-scratches, etching, discoloration, loose hardware, or grout voids that pre-dated service. BSC is not responsible for such pre-existing or inherent conditions, except as provided in §6.6. See also §§11.1, 6.3.

11.11 Painted Surfaces & Abrasive Pads
“Magic sponge”/melamine or similar mild abrasives can dull delicate or low-sheen paints. BSC uses the least-aggressive effective method and may spot-test; if risk of finish change is high, BSC may skip or require written authorization. Finish sheen variations revealed by cleaning are not BSC’s responsibility per §11.1 and §11.9.

11.12 Stone, Tile & Grout — Limits
Cleaning does not recolor grout, reverse etching on stone, or remove permanent stains. Post-clean color variation in grout or stone is typically pre-existing. Sealing, recoloring, honing, or polishing are excluded unless separately contracted.

11.13 Cleaning Products, Allergies & Sensitivities
BSC uses professional-grade cleaners suitable for residential environments. Fragrance-free or low-VOC alternatives are available on request and may incur an additional fee. The Client must inform BSC before service of any allergies, chemical sensitivities, or product restrictions. Absent such notice, BSC is not liable for allergic reactions or sensitivities except for gross negligence or willful misconduct. See also §10.1 (Product Selection & Testing) for related product disclosure and testing procedures.
If the Client requests that BSC use client-supplied products, the Client must provide original labeled containers and corresponding Safety Data Sheets (SDS) in advance. BSC will not mix client products with company products and disclaims any liability for results or damage caused by non-approved chemistry.

11.14 Utilities & Plumbing (Clarification)
BSC relies on running water and electricity provided by the Client (§5.6). Non-hazardous wastewater is disposed of through sanitary fixtures only. BSC is not responsible for plumbing backups, clogs, or drainage issues unless directly caused by BSC’s gross negligence or willful misconduct.

11.15 Post-Construction / Move-In-Out / Event Conditions — Exclusion & Limits
As noted in §§1.4 and 8.6, post-construction/renovation, move-in/out, or post-event cleanup is not part of a one-time Residential Deep Cleaning. If contractor dust, debris, paint/adhesive residues, relocation clutter, or vendor activity is present, BSC will (a) quote added time/specialty service or (b) clean only safe, accessible areas. If added time is declined, work proceeds under §4.3 (Priority-Only Completion). BSC is not responsible if results appear incomplete where such conditions exist.

11.16 Household Members, Visitors & Third-Party Activity — Supervision & Liability
Per §5.3 and §§5.1.7–5.1.9, BSC does not supervise children, elderly persons, visitors, pets, or third-party vendors and will not grant entry to anyone not on the scheduled team. To the fullest extent permitted by law, BSC is not liable for injuries, incidents, or property issues involving household members, guests, delivery personnel, or contractors during or after service, except for BSC’s gross negligence or willful misconduct.

11.17 Firearms, Weapons & Regulated Materials — Non-Handling
Consistent with §3.7 and §5.3A, BSC does not handle, move, clean, or store firearms, ammunition, weapons, illegal substances, or other regulated/controlled materials. Such items must be secured by the Client before service. BSC may skip adjacent areas for safety without fee reduction. BSC is not liable for loss/damage related to such items except for gross negligence or willful misconduct.

11.18 Kitchenware Hand-Washing / Organizing — Not Included; Safety & Odor Disclaimer
Per §4.4, dishwashing/hand-washing, kitchenware staging, and organizing are not included unless purchased as an add-on with written approval. If unsafe temperatures, plumbing issues, excessive clutter, or “hand-wash-only” items are present (§4.4.3), BSC may skip or suspend those tasks. BSC is not liable for incomplete dishwashing, delays, or odors resulting from conditions beyond BSC’s control (§4.4.5).

11.19 Environmental Conditions, Ventilation & Cure Times
Outcomes and dry times depend on temperature, ventilation, humidity, and surface type (§5.7). If required ranges are not maintained or unusual conditions exist, BSC may pause or reschedule; scope may be reduced within the booked window (§§4.2–4.3). To the fullest extent permitted by law, BSC is not liable for extended dry times, temporary odors, or reduced results caused by environmental conditions outside BSC’s control.

11.20 Electrical Supply & Outlet Safety
As stated in §5.8, the Client must provide safe, functional electrical service. BSC may refuse to use unsafe/overloaded outlets or circuits and may pause or reschedule if electrical conditions prevent safe/effective work (§§3.3–3.4). BSC is not responsible for pre-existing electrical faults, tripped breakers, or power interruptions absent BSC’s gross negligence or willful misconduct.

11.21 Blinds & Shades — Limits & Exclusions

Light dusting within safe reach is included; deep cleaning (slat-by-slat detailing, ultrasonic/immersion, soaking, stain removal, re-stringing, fabric treatment, or removal/reinstallation) is excluded from standard Deep Cleaning and requires a separate add-on per §10.14. Sun-deteriorated, brittle, loose, or unstable slats/cords may be skipped to avoid damage (§6.3). Height and access limits apply (§10.13).

12.0 Legal Terms

12.1 Acknowledgment
By signing the Proposal/Signature Page and/or paying the deposit, you acknowledge and agree to be bound by §§1.0–12.0 and Exhibits A–C for the one-time Residential Deep Cleaning (Basic or Advanced).

12.2 Confidentiality & Data Security (Mutual)
Each party will protect the other party’s non-public information (e.g., door/lock codes, contact details, photos of serviced areas, pricing) and use it only to perform this Agreement. BSC maintains reasonable administrative, technical, and physical safeguards and will notify you without unreasonable delay of any data incident involving your information, consistent with applicable law. Return or secure destruction of confidential information will occur upon request after service completion, except where retention is legally required or contained within routine encrypted backups.

12.3 Governing Law & Venue
This Agreement is governed by the laws of the State of New York, without regard to conflicts-of-law rules. Venue and exclusive jurisdiction lie in the Supreme Court of the State of New York, Kings County.

12.4 Dispute Resolution (Good-Faith; Mediation First)
(a) Informal Conference. The parties will confer in good faith within ten (10) days after written notice of a dispute.
(b) Mediation. If unresolved, the parties will submit to non-binding mediation in New York City (e.g., JAMS/AAA).
(c) Litigation. If mediation fails, either party may file suit in the venue identified in §12.3. Each party bears its own fees and costs, except as expressly provided for undisputed collections under §2.3 and §2.6.
(d) Injunctive Relief (Limited Carve-Out). Either party may seek temporary injunctive relief without first mediating where reasonably necessary to protect confidentiality obligations under §§5.1, 9.4, and 12.2 or to enforce non-solicitation/non-circumvention under §9.6.

12.5 Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond reasonable control (including severe weather, transit interruptions, utility outages, building access restrictions, public emergencies, labor shortages/strikes, supply disruptions, or civil unrest). Affected obligations are suspended for the duration of the event and resume when practicable; payments for services already rendered remain due. The parties will cooperate in good faith to reschedule consistent with §§3.4–3.5.

12.6 Assignment
Client may not assign this Agreement or any rights/obligations hereunder without BSC’s prior written consent. BSC may assign to an affiliate or successor (including via merger, reorganization, or sale) that assumes BSC’s obligations. Use of subcontractors is permitted under §9.3.

12.7 Miscellaneous

(a) Entire Agreement. This document (including Exhibits A–C and incorporated policies) is the entire agreement for the one-time Residential Deep Cleaning and supersedes prior or contemporaneous understandings about this service.
(b) Severability. If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
(c) Waiver. No waiver of any breach shall be deemed a continuing waiver or a waiver of any other breach.
(d) Headings. Headings are for convenience only and do not affect interpretation.
(e) Counterparts / E-Sign. This Agreement may be executed in counterparts and by electronic signature or verified acceptance via e-signature platform; electronic acceptance has the same effect as ink signature under ESRA and ESIGN.
(f) No Third-Party Beneficiaries. No non-party has rights under this Agreement.
(g) Survival. Provisions that by their nature should survive completion of the one-time service do so, including §§1.5, 2.3–2.6, 3.3–3.4, 4.2–4.7, 5.1–5.14, 6.0–6.8, 7.0, 9.6, 10.3, 10.10, 10.11, 10.12, 11.0–11.20, and 12.0–12.8.

12.8 Notices
Formal notices under this Agreement must be in writing and sent to the addresses in §1.2 (or as updated in writing). Notices are deemed received upon (i) successful email transmission without bounce to the listed emails, or (ii) three (3) business days after mailing by certified mail, return receipt requested. Client will keep contact information current.

12.9 Website Privacy
Use of BSC’s website, web forms, and online intake or payment portals is governed by BSC’s Website Privacy Policy (separate from this Agreement and subject to updates consistent with law). Operational/QA media handling for this service follows §§1.5, 4.7, 9.4, and 10.3.