Bright Space Cleaning
Upholstery Cleaning – Terms & Conditions & Disclaimers
The Following Applies to All Clients of Bright Space Cleaning Upholstery Cleaning Services
Introduction
This Agreement governs one-time Upholstery Cleaning Services provided by Bright Space Cleaning LLC (“BSC”) to the Client (“you”).“Technicians,” “cleaning staff,” or “employees” refer to personnel performing the service.
By booking, paying a deposit, or signing this Agreement, you acknowledge and accept these Terms, Conditions, Disclaimers, and attached Scope of Work.
1.1. This Agreement applies to professional cleaning of upholstered furniture and similar fabric furnishings located at the Client’s premises.
• Optional add-ons, stain treatments, or fabric protectors must be approved in writing (email/text is sufficient).
• Items excluded from this scope (see §5) are not covered unless separately authorized.
1.2. Policy Updates (Prospective Only). BSC may update formatting or clarifications on its website. Material changes affecting pricing or client rights apply only prospectively with seven (7) days’ written notice.
1.3. Contact Information
Bright Space Cleaning LLC
216 North 8th Street, #B, Brooklyn, NY 11211
📧 info@brightspacenyc.com 📱 718-490-5574 📞 718-744-0272
🌐 www.brightspacenyc.com
1.4. Important Client Disclaimers
• This is a summary of key disclaimers. Full terms control.
• Limited Movement – See §4.0. BSC is not a moving company; only minor repositioning is performed.
• Pre-Existing Conditions & Fabric Risks – See §§5.0 and 13.0. Normal, safe cleaning may reveal or accentuate prior wear, fading, browning, seam stress, or texture changes.
• Stain/Odor Limits – See §8.0. Complete removal or permanent odor elimination is not guaranteed; wicking may occur during drying.
• Biohazard & Solvent Safety – See §9.0. Biohazard work is excluded; ventilation and ignition-source rules apply if solvent cleaning is used.
• Liability Cap & Indemnification – See §16.0. BSC’s total liability is capped per visit; no indirect or consequential damages; client indemnifies for unsafe conditions and third-party actions.
• Post-Care Responsibilities – See §17.0. Client must follow drying/use instructions; early use, dye transfer, or re-soiling are client risks.
2. Service Scope & Limitations
2.1. Methods. Industry-standard methods and chemistry appropriate for upholstery/fabrics; least-aggressive effective method used first.
2.2. Manufacturer Limits. BSC may decline items labeled not safe for water/detergent/steam/solvent or proceed only with Client’s written consent assuming related risks.
2.3. No Heavy Moving/Disassembly. See §4 (Limited Movement) and §6 (Items Not Moved/Cleaned).
2.4. Bright Space Cleaning is not responsible for cleaning items that cannot be safely treated or where manufacturer instructions prohibit water, detergent, or steam unless disclosed in writing before service.
2.5. This service does not include full furniture moving or disassembly; see §4 for limited movement and §6 for ‘Items We Will Not Move.
2.6. Fabric Identification & Testing
2.6.1. Before cleaning, Bright Space Cleaning (“BSC”) will identify visible fabric type, construction, and colorfastness when possible.
2.6.2. A small pre-test will be performed in an inconspicuous area to evaluate dye stability and compatibility with cleaning agents.
2.6.3. If testing indicates a high risk of bleeding, shrinkage, or distortion, BSC will notify the Client. Service may be declined for that item, or performed only with the Client’s written consent, accepting all related risks.
2.7. Fabric Risk Level (FRL) & Method Selection.
BSC uses a Fabric Risk Level (FRL 1–4) to guide method choice:
• FRL-1: Low-risk synthetics (poly/olefin/microfiber) – wet/extraction compatible.
• FRL-2: Mixed weaves/cotton blends – limited moisture; controlled extraction.
• FRL-3: Cellulosic/silks/linens/bright whites – high browning/bleed risk; low-moisture or solvent.
• FRL-4: Viscose/rayon/art silk, jute/hemp backings, nubuck/suede – solvent-preferred or may be declined.
Care codes (W/S/WS/X) and inconspicuous pre-tests reduce but cannot eliminate risks of bleed, browning, nap distortion, seam puckering, or texture change.
BSC selects the least-aggressive safe method and may decline or proceed only with written Client authorization when risk is high.
3. Client Responsibilities Before Our Arrival
3.1. To ensure safety and efficiency, the Client must:
3.1.1. Clear each furniture piece of all items (pillows, décor, electronics, storage contents, etc.).
3.1.2. Position furniture away from walls and other pieces so technicians have unobstructed access.
3.1.3. Disconnect or remove any wires, cables, or accessories attached to the furniture.
3.1.4. Provide a safe, clutter-free path for equipment and hoses to reach the work area.
3.1.5. If these steps are not completed, our staff may clean only accessible areas or may refuse service for that piece without refund. Any resulting damage from failure to comply is the Client’s responsibility.
3.2. Access & Lockout. Provide keys/codes/concierge authorization and any elevator/parking procedures. If technicians cannot gain access at the scheduled time, they will wait up to 15 minutes while dispatch attempts contact. If access is not provided, the visit is deemed canceled on arrival; a $150 Lockout Fee is charged and any deposit is retained.
3.3. Utilities. Client will provide running water and electricity throughout service. If required utilities are unavailable, the visit may be treated as a lockout under §3.2.
3.4. Temperature & Ventilation. Maintain indoor temps 68–80°F with reasonable ventilation in active work areas. If conditions are outside this range or unsafe, BSC may pause or reschedule; fees apply per §3.2 and §11-§12.
3.5. Partial Access & Wait Time. If access is delayed beyond the §3.2 15-minute grace period and you ask us to remain on site, wait time is billable at $100/hour per technitian (pro-rated) and the visit may be shortened to fit the remaining window.
3.6. Client Presence or Absence.
You may be present or absent during service. If absent, ensure BSC has access (keys, codes, concierge). If present, please avoid active work zones. Client-caused delays may shorten service time or incur wait charges per §3.5 Holiday Observance and Premium Rates
3.6.1. Observed Holidays.
Bright Space Cleaning (“BSC”) observes certain national and company holidays. If a scheduled visit falls on a holiday, BSC will offer to move it one (1) day earlier or later. If the Client elects to keep service on the holiday, premiums apply as listed in **Exhibit C – Holiday Premium Table*.
3.6.2. Scope.
Holiday premiums apply only to visits performed on the specified holiday (or, for Additional BSC-Observed Days, when service is performed at Client request instead of rescheduled). All other scheduling policies—including cancellations, lockouts, and expedited requests—remain governed by §3.0.
3.6.3. Consistency.
If any holiday lists appear elsewhere in this Agreement or its Exhibits, they shall be interpreted consistently with §3.7.
3.7. See Exhibit C
4. Limited Movement Disclaimer
4.1. Bright Space Cleaning is not a moving company. Staff are trained in upholstery cleaning—not heavy lifting, crating, or disassembly.
4.2. Only minor repositioning necessary to access upholstery may be performed. We will return items to approximate original positions but do not rearrange rooms or relocate items between rooms.
4.3. For special handling or relocation of furniture, the Client must hire a professional moving company.
4.4. On-Site Adjustments & Priority-Only Completion. If actual soil level, fabric risk, or item count differs from the estimate, BSC may propose added time at $75/hour per technician (pro-rated) or a change of method. Written approval (text/email) is required before added work. If extra time/fees are declined, Client must choose priority pieces; non-priority items are not guaranteed. Technicians may document risks, obtain written client approval/decline (text/email), and photograph conditions before proceeding.
5. Pre-Existing Conditions
5.1. Some furniture may have hidden defects (loose frames, weak joints, fragile fabrics, glass panels, etc.).
5.2. Bright Space Cleaning is not responsible for damage arising from pre-existing instability, concealed defects, or previously weakened upholstery or frames.
5.3. Texture, Color & Fiber Limitations
5.3.1. Normal cleaning may reveal pre-existing fading, pile distortion, shading, or pilling that were hidden by soil.
5.3.2. BSC is not responsible for natural wear, manufacturing defects, or texture changes that occur as a normal result of fiber age or prior cleaning.
5.3.3. Some fabrics (such as rayon, viscose, linen, or cotton) may experience color loss, “browning,” or stiffness due to moisture sensitivity. These effects are not considered damage.
5.3.4. Cellulosic & Rayon/Viscose Risk. Cellulosic fibers (cotton, linen) and regenerated cellulosics (rayon/viscose, modal) are moisture-sensitive and prone to browning, water-ringing, stiffness, and seam puckering. Reasonable cleaning can reveal or accentuate these pre-existing vulnerabilities; these effects are not considered damage.
5.3.5. Bonded/Coated Leathers & PU. Bonded leather, polyurethane coatings, and aged pigment layers may flake, peel, or delaminate under normal cleaning due to prior deterioration; not the result of BSC negligence.
5.4. High-Value & Irreplaceable Items — Notice.
5.4.1. Before service, notify BSC in writing of any high-value or irreplaceable items in areas to be cleaned (item type, location, estimated value).
5.5. Default Handling.
5.5.1. Unless listed on the work order, BSC will not handle/move/clean such items and will work around them; adjacent areas may be excluded without fee reduction.
5.6. If Client Requests Handling.
5.6.1. BSC may allocate extra time/senior techs and add a High-Value Handling charge; items must be unplugged/cleared and safe to touch. Client’s written approval is required.
5.7. Exclusions.
5.7.1. Inherent vice (unstable mounts, aged adhesives, hairline fractures), pre-existing damage, and conservation/curation work are excluded. BSC does not authenticate/appraise values.
6. Items We Will Not Move or Clean
6.1. Any piece too heavy or bulky for two staff to safely handle.
6.2. Furniture containing sensitive electronics or wiring not disconnected by the Client.
6.3. Any item our staff determines is unsafe or impractical to move or clean; in such cases we will clean only accessible areas.
6.4. Items We May Decline. FRL-4 items (e.g., viscose/rayon, art silk, jute-backed upholstery, unsealed nubuck/suede) may be declined or require written risk authorization. Built-in/fixed furniture or pieces with live electrical components will not be cleaned.
7. Condition Check & Pre-Cleaning Photos
7.1. Before starting service, our team may visually inspect the furniture (with Client present when possible) and take photos of its condition. If movement or cleaning is deemed unsafe, we will not proceed on that piece.
7.2. Leather & Specialty Materials
7.2.1. Leather, suede, and nubuck require specialized products and techniques.
7.2.2. BSC will identify and treat such materials using appropriate leather-safe products, but results may vary based on prior wear, sun exposure, and coating breakdown.
7.2.3. Natural variations in tone or sheen are expected; color uniformity cannot be guaranteed. For related limitations on solvents, coatings, and fabric sensitivity, see §13 (Material Limitations & Post-Cleaning Disclaimers).
8. Stain Removal & Colorfastness
8.1. Bright Space Cleaning does not guarantee complete stain removal; some stains may be permanent.
8.2. Cleaning may reveal hidden stains, wear, or color variations previously obscured by soil or debris.
8.3. We are not liable for fading, bleeding, or crocking where colorfastness is not guaranteed by the fabric manufacturer.
8.4. Odor, Urine, and Deep Contamination Disclaimer
8.4.1. Odors or stains caused by urine, smoke, or other deep contamination may persist after cleaning because affected padding, foam, or down filling cannot be fully sanitized without replacement.
8.4.2. BSC provides best-effort deodorization only; odor elimination cannot be guaranteed.
8.4.3. If wicking or odor returns during the drying period, a touch-up service may be offered within 48 hours at BSC’s discretion.
8.5. Denim/Clothing Dye Transfer. Post-clean, indigo/garment dyes may transfer onto damp upholstery; avoid use until fully dry and set per §14.4. Client is responsible for post-service dye transfer.
8.6. Wicking & Resoiling. Deep contamination may wick back during drying despite best efforts; a single touch-up may be offered at BSC’s discretion (§8.4.3).
8.7. Pricing Basis & Itemization.
8.7.1. Pricing and itemization are governed by §15.6–§15.8 and Exhibit B (CNL Levels).
9. Biohazard & Health Restrictions
9.1. Our upholstery cleaning does not include remediation of hazardous materials such as mold, bodily fluids, pet infestations, or other biohazards.
9.2. If biohazards are discovered, we reserve the right to pause or cancel service and charge a non-refundable dispatch fee.
9.3. Solvent Cleaning & Ventilation Notice
9.3.1. When water-based cleaning is not suitable, BSC may recommend solvent cleaning.
9.3.2. Client agrees to provide ventilation and ensure no ignition sources (flames, smoking, or heaters) are active near the work area until solvents have evaporated.
9.3.3. Solvent use will be disclosed on the work order and performed only with Client consent.
9.3.4. Solvent Safety – Ignition & Exposure. When solvent cleaning is used, Client will keep area free of ignition sources until vapors dissipate; sensitive individuals should vacate during application and initial drying (see §9.3.5.
9.3.5. Sensitive Individuals. Sensitive individuals should vacate the room during application and initial drying.
10. Supplies & Chemicals (Upholstery)
10.1. Company-Provided Products & Equipment. BSC supplies professional cleaners and tools appropriate for upholstery.
10.2. SDS / OSHA. Safety Data Sheets are available upon request; BSC follows OSHA labeling/handling rules and does not mix incompatible chemistries.
10.3. Client-Requested Products. If the Client requires specific products/brands, Client accepts responsibility for results and must provide SDS in advance. BSC may decline products deemed unsafe/ineffective.
11. Deposit & Booking
11.1. A non-refundable deposit of 50% of the estimated total service cost or $100.00 (whichever is greater) is required to secure your booking.
11.2. This deposit will not be refunded if a cancellation occurs within 48 hours of the scheduled appointment, if rescheduled within 48 hours, or in cases of a lockout where the client has not provided access (keys, entry codes, or instructions).
11.3. Payment must be made via Zelle to 718-490-5574 (account name: Freddy Jimenez). Please call or text the same number to confirm payment. Once confirmed you will receive a Google calendar invite for the scheduled date and time; please respond to this invite.
11.4. Emergency Exceptions.
If a cancellation or reschedule within forty-eight (48) hours is caused by a sudden emergency such as a burst water pipe, HVAC failure, or similar event, Bright Space Cleaning (“BSC”) may, at its sole discretion, waive or credit cancellation fees.
The Client must provide prompt written notice and reasonable documentation of the emergency for consideration.
12. Cancellation & Rescheduling
12.1. You may cancel or reschedule your upholstery cleaning appointment up to 48 hours before the scheduled time without penalty.
12.2. Cancellations or reschedules made less than 48 hours in advance will result in loss of the non-refundable deposit or a minimum charge of $120.00, whichever is greater.
13. Material Limitations & Post-Cleaning Disclaimers
13.1. Metal/Rust & Wood Stain Migration. Moisture can draw rust or tannins from legs, frames, tack strips, or floor surfaces into fabric or onto floors. BSC places protective tabs or blocks where feasible; Client must keep them in place 24–48 hours. Staining from removed or shifted protection is not BSC’s liability.
13.2. Seam Stress, Buttons & Tufting. Age-weakened threads, buttons, or tufting may release during normal grooming or extraction; this is not a BSC defect.
13.3. Solvent & Heat Limits. Where the fabric’s care code requires solvent-only methods (S-Code), results may be limited. Heat use is minimized on sensitive fibers or coatings. Client acknowledges these limitations and accepts that safe methods may constrain final appearance.
13.4. Microfiber & Performance Fabrics. Certain microfibers or performance textiles may display water-mapping or shading; perfect uniformity cannot be guaranteed.
13.5. Manufacturer Care Codes & Warranty Conflicts
Certain fabrics include manufacturer-specific cleaning codes that affect method selection.
13.5.1. The Client is responsible for disclosing fabric care codes (W, S, WS, or X) and any active manufacturer warranties.
13.5.1. The Client is responsible for disclosing fabric care codes (W, S, WS, or X) and any active manufacturer warranties.
13.5.2. If care codes are missing or contradict observed fiber characteristics, BSC will use its professional judgment to choose the safest method.
13.5.3. Cleaning that proceeds against manufacturer instructions may void warranties; BSC is not liable for warranty loss. For all care-code or material-based cleaning decisions, see also §1.4 (Fabric Risk Level).
14. Taxes & Surcharges
14.1 Upholstery cleaning charges are generally exempt from New York State sales tax because they are treated as a form of dry-cleaning or laundering service. Other cleaning services (such as window cleaning or uncarpeted floor cleaning) may be taxable.
14.2 BSC will separately state exempt upholstery-cleaning charges and any taxable charges on mixed invoices. If combined into one lump sum, authorities may treat the combined amount as taxable.
14.3 If a credit-card surcharge is applied, it will not exceed BSC’s actual processing cost and will be disclosed as the total credit-card price at the point of offer (either dual prices or a single posted card price).
14.4 BSC will not add an undisclosed processing-fee line item.
14.5 Client agrees to pay all undisputed amounts without set-off or withholding; any disputes must be raised in writing before the payment due date.
15. Payment Terms
15.1. Payment is due promptly after completion of service upon receipt of the invoice via email or text.
15.2. Payments not received within 24 hours after service completion will incur a late fee of 5% of the invoice total or $50.00, whichever is less.
15.3. Payments more than one month overdue will incur a compound late fee of 5% of the invoice total or $50.00, whichever is less, for each month until settled.
15.4. Accounts overdue by more than 45 days may be sent to a debt collection agency. All associated costs and fees will be charged to the client. The client will be notified before collection efforts.
15.5. Bright Space Cleaning also reserves the right to initiate civil litigation to recover due payments; the client will be liable for all legal fees, court costs, and related expenses.
15.6. Rates, Add-Ons, and Minimum Fees
15.6.1. Minimums.
15.6.1.1. A minimum service charge of $175.00 applies per visit to cover travel, setup, and labor time.
15.6.2. Common Add-Ons (Per Piece or Per Visit). Optional treatments include: Deodorizer/Enzyme, Anti-Browner/Acid Rinse, Solvent-Only Cleaning (S-Code), Urine Treatment, Fabric Protector, and Specialty Spotting. Rates are quoted in advance; if additional time is needed, it is billed at $100 per hour per technician (pro-rated), with written Client approval (text/email sufficient).
15.7. Credit-Card Surcharge (NYS Compliance).
Any credit-card surcharge will (i) not exceed Bright Space Cleaning’s actual processing cost, and (ii) be disclosed as the total credit-card price at the point of offer — either as dual prices (cash vs. card) or a single posted card price for all.
If dual prices are not posted, Bright Space Cleaning (“BSC”) will charge the posted card price to all customers.
BSC will not add any generic “processing fee” or separate surcharge line item that was not clearly disclosed in advance, in compliance with New York General Business Law §518 and Department of State guidance (effective February 11, 2024).
15.8. Pricing Basis (CNL-Controlled).
Upholstery cleaning rates are determined by the Cleaning Necessity Level (“CNL”) assigned after inspection, as defined in Exhibit B – Upholstery Cleaning Levels (CNL-1 through CNL-4). Each level reflects the actual labor, chemistry, and time required to achieve professional results under field conditions.
15.8.1. Base Rate: CNL-1 (Light Maintenance) establishes the baseline price per seat/piece.
15.8.2. Adjustments: CNL-2 through CNL-4 increase proportionally per the Effort/Time Guide (+25–150% over baseline).
15.8.3. Seat Definitions (Reference Only): Sofa = 3 seats; loveseat = 2; chair = 1; ottoman = 1; sectional = per segment; chaise = 1–1.5.
15.8.4. Optional Add-Ons: Loose cushions, two-sided cleaning, enzyme/urine treatment, oxidizer or anti-browner, protector, or solvent-only cleaning are quoted separately as applicable.
15.8.5. Validity: All CNL-based quotes remain valid for thirty (30) days unless site conditions or fabric type materially change.
16. Limitation of Liability
16.1. Except for gross negligence or willful misconduct, Bright Space Cleaning’s total aggregate liability arising from or related to a single upholstery cleaning visit shall not exceed the total amounts paid by the Client for that visit. Under no circumstances shall Bright Space Cleaning be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of use, loss of profits, or emotional distress.
16.2. Client Indemnification.
To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless Bright Space Cleaning LLC, its owners, employees, subcontractors, and agents from and against any and all claims, losses, liabilities, damages, and reasonable attorneys’ fees arising out of:
16.2.1. the Client’s breach of this Agreement;
16.2.2. unsafe, hazardous, or non-compliant site conditions;
16.2.3. actions or negligence of occupants or third parties; or
16.2.4. the Client’s instructions, materials, or undisclosed conditions.
16.2.5. This indemnification does not apply to claims resulting from Bright Space Cleaning’s gross negligence or willful misconduct.
16.3. Keys, Codes & Lock Systems — Liability Cap.
16.3.1. Keys and entry codes provided to Bright Space Cleaning are securely stored without full address labels. In the rare event a key is lost by Bright Space Cleaning, liability is limited solely to the actual re-key cost of the affected lock(s), capped at $200 per visit. Bright Space Cleaning is not responsible for smart-lock battery failures, network outages, or code changes that prevent access.
17. Post-Service Responsibilities
17.1. Protective Tabs & Blocks. Leave all plastic or foam tabs and blocks in place for twenty-four (24) to forty-eight (48) hours, or until items and floors are fully dry, to prevent rust, tannin transfer, or furniture indentations.
17.2. Post-Care Instructions (Client Responsibility). Avoid sitting, covering, or placing objects on cleaned items until fully dry. Keep pets and children off, and ensure adequate ventilation or airflow. Failure to follow post-care instructions voids eligibility for any re-cleaning related to these issues.
17.3. Drying & Post-Cleaning Use Instructions
17.3.1. Upholstery typically requires 4–24 hours to dry, depending on material and humidity.
17.3.2. Do not sit on or cover cleaned furniture until it is fully dry. Early use can cause re-soiling, compression marks, or dye transfer.
17.3.3. BSC is not responsible for outcomes caused by premature use before complete drying.
18. PPE & Hazard Prevention During Upholstery Cleaning
18.1. Bright Space Cleaning technicians manage equipment, supplies, spills, and electric cords to prevent hazards. Please allow our staff adequate space and maintain at least a 6-foot distance during service.
18.2. All staff wear shoe covers and gloves; masks are optional. Gloves are changed after each bathroom or kitchen visit to prevent cross-contamination.
18.3. Please promptly report any hazardous situations or non-compliance with our PPE policies.
18.4. Pets.
Client must secure all pets away from active work zones before and during service.
BSC personnel do not supervise, handle, feed, or relocate pets and do not clean or remove pet waste.
18.5. Children
18.5.1. Children must remain supervised and outside active work zones at all times.
18.6. Cords, Hoses & Wet Areas.
Cords and hoses are routed to minimize tripping hazards, but active areas may remain wet or slippery during cleaning. Clients, occupants, and visitors must avoid walking through or touching equipment until the area is cleared and deemed safe.
18.7. Hazard Reporting.
If any safety concern or hazard is observed (e.g., leaks, electrical issues, unstable furniture), please inform the on-site lead or dispatch immediately.
BSC will take corrective action where reasonable to maintain a safe environment.
18.8. Report any injuries or incidents immediately to dispatch; an internal incident log will be completed
19. Insurance & Damage Claims
19.1. BSC maintains Commercial General Liability, Workers’ Compensation, and Janitorial Employee Dishonesty coverage for your protection.
19.2. You will be listed on our insurance policy solely as a Certificate Holder. Additional endorsements (Additional Insured, Waiver of Subrogation, etc.) incur extra cost and require advance notice and a minimum one-year service agreement.
19.3. Our employees are trained in industry-standard upholstery cleaning protocols. If an item is accidentally damaged during service, we will evaluate and may repair, replace, or file an insurance claim as appropriate.
19.4. Certificates of Insurance can be provided upon request.
19.5. All claims for damages or workmanship issues must be submitted within forty-eight (48) hours of service completion with dated photos and preservation of items for inspection (see §19.7–§19.8). Claims after this window may be limited if BSC is materially prejudiced by delay.
19.6. Items valued at $100.00 or less may be directly replaced or reimbursed; higher-value items require a formal insurance claim and investigation. Clients must retain damaged items for inspection.
19.7. Claims Window & Evidence Requirements
• Any concern regarding upholstery cleaning must be reported within 48 hours of service completion.
• The Client must provide dated photos and retain any damaged items or components for inspection.
• Moving or reusing the item before inspection may void eligibility for reimbursement.
19.8. Claims Window Harmonization
To maintain consistency across all Bright Space Cleaning service policies, the reporting window for any service-related claim — including workmanship, damages, or dissatisfaction — shall be forty-eight (48) hours from the time of service completion.
Late notice may limit remedies only to the extent Bright Space Cleaning (“BSC”) is materially prejudiced by the delay.
Clients must preserve affected items for inspection and provide dated photographs, receipts, or estimates where applicable.
Moving, re-using, or discarding the item before inspection may affect eligibility for resolution or reimbursement.
20. Satisfaction Guarantee (Re-Clean Policy)
20.1. Re-Clean Window. If workmanship issues are identified within forty-eight (48) hours (two days) after your upholstery cleaning service — such as missed areas, visible residue, or sections not performed as agreed — Bright Space Cleaning (“BSC”) will return to re-clean the affected area only at no additional cost.
20.2. Scheduling of Re-Clean. BSC will offer two (2) reasonable re-clean appointment slots. If both are declined by the Client, the satisfaction guarantee is considered fulfilled and void.
20.3. Limitations. If a re-clean is offered and declined, no refunds, discounts, or complimentary services will apply. This guarantee covers workmanship only and excludes new soil, stains, or damage occurring after completion.
20.4. Fabric Protector (Optional Add-On).
20.4.1. Upon request, BSC can apply a fabric protector after cleaning.
20.4.2. Protector reduces staining and re-soiling but does not make upholstery stain-proof.
20.4.3. Cure time is approximately twenty-four (24) hours. If improper use or spills occur before curing, BSC is not responsible for resulting marks or discoloration
21. Staff Poaching
21.1. Non-Solicitation / Staff Poaching
You agree not to solicit, hire, or engage Bright Space Cleaning (“BSC”) personnel — whether employees or subcontractors — for services outside of BSC during the term of this Agreement and for twelve (12) months after your last upholstery service in which such personnel worked in your home or facility.
Breach of this clause will trigger $3,700 in liquidated damages per individual, representing a reasonable pre-estimate of BSC’s recruiting, onboarding, and training costs, in addition to any other remedies available under law.
21.2. Legal Terms
21.2.1. Governing Law & Venue: This Agreement is governed by New York law; exclusive venue is Kings County, NY.
21.2.2. Force Majeure: Neither party is liable for delays or cancellations caused by events beyond reasonable control (weather, outages, building restrictions, emergencies). Service resumes when practicable; payments for completed work remain due. Force Majeure includes, but is not limited to, severe weather, power or water outages, building access restrictions, public emergencies, and acts of God.
21.2.3. Assignment: Client may not assign this Agreement without BSC’s consent. BSC may assign to an affiliate or successor assuming all obligations.
21.3. Dispute Resolution
The parties will first confer in good faith within ten (10) days after written notice of any dispute.
If the matter remains unresolved, the parties agree to submit the dispute to non-binding mediation in New York City (for example, through JAMS or AAA).
If mediation fails, either party may file suit in the venue specified above (§21.2.1).
Each party shall bear its own legal costs and fees, except where fee-shifting is expressly permitted for undisputed collections under this Agreement.
22. Digital Media
22.1. As part of Bright Space Cleaning’s upholstery cleaning process, our technicians take before-and-after photos and videos to document the quality of our work and any pre-existing or discovered damage. These recordings are focused only on the upholstery items being serviced and are framed to avoid capturing personal belongings, family members, or private images displayed in the client’s home.
22.2. By booking and using our upholstery cleaning services, you authorize and consent to Bright Space Cleaning using these photos and videos for legitimate business purposes, which may include internal training, quality control, insurance documentation, and — in carefully selected cases — showcasing our workmanship on Bright Space Cleaning’s website or official social media channels.
22.3. We will never sell, trade, or transfer these images or videos to any third party for unrelated commercial purposes. Any photos or videos shared publicly will only display the upholstery or area serviced, not your identity, address, or unrelated personal property. If you have concerns about the use of photos or videos of your upholstery, please notify us in writing before service begins so that we can make appropriate accommodation.
22.4. Clients who do not consent to any marketing use must notify BSC in writing prior to service; absent written opt-out, limited use per this section is authorized. Photos are confined to service areas and exclude identifying documents/images.
22.5. We honor written opt-outs received before service (see §22.4)
23. Privacy & Confidentiality
23.1. Client Privacy & Confidentiality.
All Bright Space Cleaning (“BSC”) technicians and subcontractors are bound by confidentiality agreements.
Access is strictly limited to the areas required to perform the contracted scope of work.
23.2. Data Protection.
Access details (keys, entry codes, and client contact information) are restricted to authorized personnel only.
All payments are processed through secure third-party processors; BSC does not store or retain client credit-card data.
23.3. Keys & Codes Handling.
Access credentials are securely stored only as needed to perform the scheduled visit and are deleted or removed upon request after completion, unless the Client expressly authorizes retention for future appointments.
24. Agreement Duration & Electronic Acceptance
24.1. This Agreement becomes effective upon the date of signing or payment and remains valid for the single upholstery service visit identified in §27. After completion of that visit, this Agreement automatically terminates except for the provisions that expressly survive completion, including §§16 (Limitation of Liability), 21–23 (Legal Terms, Media, and Privacy), and §26 (General Provisions).By making the deposit or payment, you, the Client, agree to the terms of this contract.
25. Minimum Service Charge & Non-Cleanable Items
• The minimum service charge per visit is stated in §15.6.1.1, $175.00.
• If an item is deemed non-cleanable after inspection and alternatives are declined, a $75 diagnostic fee applies (see §2.7 / §13).
26. General Provisions
26.1. Entire Agreement.
This document, including any attached Scope of Work, constitutes the entire agreement between the parties and supersedes all prior discussions, proposals, or understandings, whether written or oral, relating to the same subject matter.
26.2. Severability.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
26.3. Non-Waiver.
Failure by either party to enforce any term or condition of this Agreement shall not constitute a waiver of the right to enforce that term or any other term in the future.
26.4. Headings.
Section titles and headings are provided for convenience only and do not affect the interpretation or legal meaning of this Agreement.
Exhibit A – Scope of Work: Upholstery Cleaning
This Exhibit is incorporated by §1.0 and §27.1
1. Pre-Inspection & Photos
We perform a thorough pre-inspection of all furniture pieces to assess their condition and tailor the cleaning approach. As part of this step, we also take photos to document the furniture before and after cleaning for quality assurance.
2. Pre-Vacuuming
We remove surface dirt and debris to prepare the upholstery for deep cleaning.
3. Application of Premium Plant-Based Cleaning Solution
We apply high-quality, eco-friendly, plant-based cleaning products to break down dirt and stains safely without harsh chemicals.
4. Floor Protection
We use protective covers to safeguard hardwood or other flooring during the cleaning process.
5. Deep Steam Extraction
Using high-pressure steam extraction (up to 450 psi), we thoroughly clean and refresh upholstery fibers for a deep and lasting clean.
6. Light Deodorization & Optional Odor Treatment
Light deodorization is included. For more stubborn smells, we offer a professional odor treatment (additional fee).
7. Optional Stain Removal
We provide targeted stain removal for specific problem areas (additional fee).
8. Optional Stain Protectant
Upon request, we can apply a professional-grade stain protectant solution to help shield your furniture from future spills and stains (additional fee).
Exhibit B – CNL Classification (Upholstery)
CNL – Upholstery Cleaning Necessity Levels
Applies to All Upholstery Cleaning Quotes and Work Orders
Purpose:
This exhibit defines the Cleaning Necessity Levels (CNL-1 through CNL-4) used to determine pricing, scheduling, and technician assignment for upholstery cleaning services performed by Bright Space Cleaning LLC (“BSC”).
Seat Reference (for Measurement Purposes Only)
Note: Seat counts assist with quoting and scheduling only. Final price is governed by the CNL level determined after inspection.
Add-Ons (Optional or As Needed)
• Loose or two-sided cushions
• Enzyme or urine treatment
• Oxidizer or anti-browner
• Fabric protector
• Solvent-only or specialty fabric handling surcharge
Footnote:
Effort/time guide indicates approximate increase in labor, product consumption, and drying time compared to a standard (CNL-1) cleaning. All CNL-based quotes remain valid for thirty (30) days(see §15.8.5) unless fabric type, contamination level, or job conditions materially change. Bright Space Cleaning LLC reserves the right to adjust pricing if inspection reveals higher CNL than initially reported.
Exhibit C – Holiday Premium Table
