1.0 Introduction
This Agreement governs one time Specialty Deep Cleaning Services for Specific Areas provided by Bright Space Cleaning NYC Incorporated (“BSC”) to the Client (“you”).
“Owner(s)” refers to BSC’s proprietors.
“Cleaning techs,” “technicians,” “employees,” and “subcontractors” refer to authorized personnel performing the work.
This specialty service applies to commercial properties requiring precision cleaning, detailing, polishing, or deep cleaning of selected surfaces, fixtures, finishes, architectural elements, and other specifically identified areas.
This Agreement is project specific and does not establish an ongoing relationship unless separately agreed in writing.
The specific scope of work, step by step work process, task list, and any service exclusions for the project will be set out only in the Client’s unique proposal or other written scope approved by the Client. Any item not expressly listed in the Client’s unique proposal is not included unless separately approved in writing.
Any optional add ons, special requests, height access, chemical requests, or changes must be approved in writing, email or text is sufficient.
1.0.1 Proposal Controls Scope
The Client’s unique proposal, quote, or written scope of work is the controlling document for all services to be performed.
Only the services, areas, and tasks specifically listed in the Client’s approved proposal are included. Any service, task, or area not expressly stated is excluded unless added and approved in writing.
In the event of any conflict between this Agreement and the Client’s proposal regarding scope, the proposal shall control for defining the work to be performed, while this Agreement governs all terms, conditions, limitations, and liability.
1.0.2 No Implied Services
Services are provided strictly based on the approved scope of work. The Client agrees that no services are implied, assumed, or included based on expectations, prior experience, or general industry standards.
The absence of a service from the Client’s proposal means that such service is not included.
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1.1 Policy Updates
BSC may update non-material items (formatting, company contact information, clarification wording) by posting a new effective date.
Material changes affecting your rights or fees will be noticed by email at least seven (7) days before taking effect and apply prospectively.
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1.2 Contact Information
Bright Space Cleaning NYC Incorporated
Attn: Contracts Department
216 North 8th Street, #B
Brooklyn, NY 11211
📧 info@brightspacenyc.com
📱 718-490-5574 📞 718-744-0272
🌐 www.brightspacenyc.com
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1.3 Definitions — Specialty Deep Cleaning
For purposes of this Agreement, “Specialty Deep Cleaning – Specific Areas” means detailed, manual, low moisture, or controlled cleaning of identified surfaces and areas using appropriate hand tools, microfiber cloths, applicators, and cleaning solutions selected based on the type and condition of the material being serviced.
Unless otherwise stated in the Client’s unique proposal, this is a cosmetic cleaning service only.
It is not a restoration, refinishing, resurfacing, reconstruction, or repair service.
The exact work process, tools, chemicals, and sequence of service may vary depending on the material, finish, condition, accessibility, and project needs, and will be reflected in the Client’s unique proposal or approved written scope.
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1.3A Client Assumption of Risk 
By booking this Specialty Deep Cleaning service, the Client acknowledges and accepts that specialty cleaning of selected surfaces, finishes, fixtures, and architectural elements is performed at the Client’s own risk. Specialty surfaces may react unpredictably to cleaning solutions, moisture, friction, or hand detailing due to age, wear, prior treatments, coatings, environmental exposure, improper previous maintenance, or preexisting instability.

The Client agrees that BSC is not responsible for any adverse cosmetic or structural outcome that occurs despite the use of proper, reasonable, and industry standard cleaning methods.
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1.4 Service Categories Not Included
This Agreement does not cover:

• Move in or move out deep cleaning
• Recurring maintenance cleaning
• Floor refinishing
• Restoration level specialty work
• Permanent stain or damage correction
• Protective coating application unless separately approved
• Mold, corrosion, or oxidation remediation
• Sanding, grinding, or machine based restoration
• Structural repairs
• Welding, patching, resurfacing, or replacement work
• Paint removal
• Repair of damaged, loose, brittle, or unstable materials
• Any service not specifically listed in the Client’s unique proposal
These require separate proposals and Terms and Conditions

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2.0 Payment Terms & Financial Policies
2.1 Deposit
A non-refundable deposit of 50% (or $200, whichever is greater) is required to secure the appointment.
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2.2 Balance Due, Accepted Payment Methods & Late Fees
2.2.1 Balance is due upon completion of the visit and no later than 24 hours after invoicing.
2.2.2 Bright Space Cleaning accepts credit cards, debit cards, and ACH transfers for payment.
2.2.3 Invoices may be sent through a secure third party payment platform for processing card and ACH payments.
2.2.4 If payment is not received within 48 hours after service completion, a late fee will apply: 5% of the invoice total or $50.00, whichever is less.
2.2.5 Payments outstanding more than thirty (30) days after the service date accrue a late fee of the lesser of $50.00 or 1.5% of the unpaid balance per month, simple and non-compounding, not to exceed the maximum permitted by law.
2.2.6 Client shall pay all undisputed amounts without setoff, withholding, or counterclaim.
2.2.7 Client agrees not to initiate a credit card chargeback or ACH return for services performed. If a chargeback or ACH return is initiated and BSC prevails, Client shall reimburse reasonable dispute fees and processing costs.
2.2.8 BSC may pause or decline further work until all overdue invoices are paid.
2.2.9 In any action to collect undisputed amounts due under this Agreement, Client shall pay BSC’s reasonable attorneys’ fees and costs.
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2.3 Additional Time or Expanded Scope (§4.2 Applies)
If surfaces require more time than estimated due to:
• Severe surface discoloration
• Heavy embedded buildup
• Hidden contamination
• Paint splatters
• Excess residue
• Multi-layer buildup
• Poor previous maintenance
• High-detail sections
• Height access delays

BSC may request approval for added labor time.
If declined, Priority-Only Completion applies.
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2.4 Lockout Fees
If access is not provided within 15 minutes, the visit may be treated as a lockout and fees apply.
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3.0 Scheduling, Access & Safety
3.0.1 Appointments are confirmed and scheduled only after the required booking deposit is received.
3.0.2 Service dates, arrival windows, and any after hours requirements will be communicated during quoting, scheduling, or in the Client’s approved proposal.
3.0.3 Appointments may be canceled or rescheduled without fee up to 48 hours in advance, unless otherwise stated in the Client’s proposal.
3.0.4 Cancellations within 48 hours of the scheduled service may result in forfeiture of all or part of the deposit and may also result in additional cancellation or rescheduling fees if labor, scheduling, or mobilization costs were already committed.
3.1 Access Requirements
Client must provide secure access:
• Keys
• Codes
• FOB
• Concierge authorization
• Building permits (if applicable)
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3.2 Staff Safety
BSC may stop work if safety risks exist, including:
• Hazardous materials
• Unstable ladders or steps
• Live wires
• Wet floors
• Unsecured pets
• Crowded foot traffic or unsafe public access
• High wind at outdoor entrance areas
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3.3 Height & Ladder Limits
Work is limited to a maximum of 10 feet from the ground using a 6ft step ladder.
No extension ladders or scaffolding unless contracted separately.
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4.0 Scope Changes & On-Site Reclassification
4.1 Actual Conditions May Require Reassessment
If actual conditions differ from what was described or photographed, BSC may:
• Re-quote
• Request added time
• Modify the scope
• Apply the furnished-unit or safety surcharge
4.1.1 Authorization
Any scope change, added time, or revised pricing is binding upon written approval by the Client or the Client’s on site contact through email or text. Screenshots or message logs are sufficient proof of approval.
4.1.2 Material Misstatement
If the Client’s questionnaire, photos, description, or other pre-service information materially understates the scope, condition, accessibility, or risk level of the project, BSC may pause work, issue a revised estimate, and apply the deposit toward mobilization, scheduling, and labor reservation costs if the revised scope is declined.
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4.2 Priority-Only Completion
If additional time is declined, BSC will complete only what fits the original time, based on safety and priority.
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5.0 Liability, Damage, Wear & Pre-Existing Conditions
5.0.1 Cleaning vs Wear, Damage, and Material Failure
The Client acknowledges that cleaning services are limited to the removal of soil, residue, and surface-level contaminants.
BSC is not responsible for conditions resulting from normal wear and tear, improper use, lack of maintenance, material defects, or prior damage, including but not limited to:
• Etching
• Scratches
• Discoloration
• Staining embedded within the material
• Finish breakdown or coating failure
• Surface dullness from use
• Heat, liquid, or chemical damage
• Aging or material degradation
Cleaning may reveal or make visible pre-existing conditions that were previously concealed by dirt, buildup, or residue.
The Client agrees that such outcomes are not caused by the cleaning process and do not constitute damage by BSC.

5.1 No Guarantee of Full Stain or Defect Removal
Due to the nature of specialty surfaces and finishes, the following may not fully come off or improve even with proper cleaning:
• Deep staining
• Permanent discoloration
• Etching
• Pitting
• Corrosion
• Scratches
• Coating failure
• Chemical damage
• Water spotting
• Heat marks
• Surface dullness
• Embedded residue
• Wear from age or use
• Weather exposure
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5.2 Cosmetic-Only Service
This service improves appearance without altering the underlying material.
It is not a refinishing, restoration, resurfacing, or repair process.
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5.3 Pre-Existing Damage
BSC is not responsible for:
• Loose fixtures
• Brittle materials
• Bent frames or hardware
• Flaking finishes or coatings
• Pre existing scratches
• Peeling surfaces
• Material separation
• Structural issues
• Weak mounts or attachments
• Previous improper cleaning by others
• Damage concealed by soil, residue, staining, coatings, or buildup
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5.4 Chemical Interaction Risks
Cleaning agents, detailing products, and specialty products may interact differently depending on:
• Age of surface
• Environmental exposure
• Maintenance history
• Coating integrity
• Previous treatments
• Unknown products previously used by others
• Material type or finish stability
The Client accepts these inherent risks.
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5.5 Stop-Work Authority
If BSC detects risk of:
• Surface failure
• Finish separation
• Unstable coating
• Unusual chemical reaction
• Material breakdown
• Damage to underlying material
Work may be paused or stopped entirely
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5.6 Client Risk Acceptance (High-Sensitivity Surfaces)
Because Specialty Deep Cleaning is a high sensitivity, non-restorative service, the Client expressly agrees that the work is performed at the Client’s own risk.
The Client understands that even careful hand cleaning or controlled detailing may reveal, worsen, or expose preexisting damage, including:
• pitting
• staining
• finish failure
• discoloration
• uneven aging
• underlying scratches
• peeling or unstable coatings
• previous chemical damage
• hidden wear
• pre existing material weakness
BSC is not responsible for these conditions or for any cosmetic variances that appear during or after proper cleaning.
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5.7 Notice of Damage or Service Related Claim
Client must report any alleged service related damage as soon as reasonably practicable and within seventy two (72) hours after service, or upon discovery for conditions not reasonably detectable within that period, but no later than ten (10) days after service. Late notice may limit remedies only to the extent BSC is prejudiced by the delay.
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5.8 Verification of Claim
Reasonable verification is required for all claims. Client shall provide photos, receipts, estimates, or other supporting documentation reasonably necessary for BSC to evaluate the claim. Damaged items should be retained for inspection where applicable.
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5.9 Limitation of Liability
Except for liability arising from BSC’s gross negligence, willful misconduct, or violations of law, BSC’s total aggregate liability to Client under this Agreement, whether in contract, tort, statute, or otherwise, shall not exceed the amounts paid by Client for the specific service giving rise to the claim. In no event shall BSC be liable for indirect, incidental, special, punitive, or consequential damages, including loss of use, loss of business, loss of profits, or diminution in value.
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5.10 Gross Negligence Carve Out
Nothing in this Agreement shall be construed to limit or waive liability for BSC’s gross negligence, willful misconduct, or violations of law, consistent with applicable New York law.
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6.0 Marketing & Media Consent
Non-identifying photos or video of surfaces may be used for portfolio or training unless an active NDA exists or client opts out.
Faces, documents, unit numbers, and personal information are never included.
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6.1 Insurance & Coverage
6.1.1 BSC maintains general liability insurance and workers’ compensation coverage for all employees and authorized personnel.
6.1.2 Upon written request, BSC may provide a Certificate of Insurance.
6.1.3 Requests for Additional Insured status, Waiver of Subrogation, or Primary and Non-Contributory coverage may result in additional costs, which will be reflected in the Client’s proposal or invoice.
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6.2 Insurance Modification & Approval
6.2.1 Any requested insurance endorsements are subject to approval by BSC’s insurance provider.
6.2.2 BSC will provide a quote for any required endorsement within a reasonable timeframe.
6.2.3 Work will not be scheduled or performed until all required insurance approvals and associated costs are accepted in writing and, if applicable, paid.
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6.3 Indemnification
To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless BSC, its owners, employees, subcontractors, and agents from and against any and all claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising out of or relating to:
• Unsafe or non-compliant site conditions
• Client-provided instructions, materials, or specifications
• Third-party claims related to the Client’s property or operations
This indemnification shall not apply to the extent caused by BSC’s gross negligence or willful misconduct.
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6.4 Commercial Site Responsibility
The Client is responsible for ensuring that the site is safe, accessible, and compliant with all applicable building rules, regulations, and operational requirements.
This includes but is not limited to:
• Proper access authorization
• Elevator reservations or access
• Coordination with building management
• Compliance with site rules and work restrictions
Failure to provide proper access or coordination may result in delays, added time, or additional charges.
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7.0 Satisfaction Guarantee & Recall
Client must notify BSC within 24 hours for a recall of the affected sections.
Only the originally cleaned areas qualify.
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7.1 Limitations of Recall
Recall services apply only to areas and tasks originally included in the approved scope of work.
Recall does not apply to:
• Areas not included in the original proposal
• New conditions arising after service
• Issues caused by third parties or ongoing site activity
• Conditions related to wear, damage, or material failure
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8.0 Add-Ons & Optional Services
Optional add ons may include:
• Protective coating application, if appropriate and separately approved
• Additional detailing of fixtures, finishes, or architectural elements
• Expanded specialty cleaning beyond the original quoted areas
• Additional interior or exterior specialty cleaning, if safe and accessible
• Multi area specialty deep cleaning packages
All require separate written approval
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8.1 Utility & Site Requirements
8.1.1 Client must provide access to running water and electricity for the duration of the service.
8.1.2 BSC uses on-site utilities as necessary to perform services. No discounts or credits will be issued related to utility usage.
8.1.3 If required utilities are not available upon arrival, BSC may delay, reschedule, or cancel the service. In such cases, the deposit may be retained.
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8.2 Waste & Disposal
8.2.1 BSC will dispose of standard cleaning waste generated during service unless otherwise specified.
8.2.2 Removal of large debris, construction material, or bulk hauling is not included unless specifically listed in the Client’s proposal.
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8.3 Subcontractors
8.3.1 BSC may use qualified subcontractors or partner vendors to perform portions of the work.
8.3.2 All subcontractors are vetted and required to follow BSC standards, safety protocols, and service expectations.
8.3.3 BSC remains responsible for the quality and completion of all services performed.
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8.4 Union & Prevailing Wage Disclaimer
8.4.1 BSC is a non-union cleaning company and does not perform services under union labor agreements or prevailing wage requirements unless expressly agreed in writing.
8.4.2 If a project is subject to union or prevailing wage requirements, the Client must disclose this prior to proposal approval.
8.4.3 Failure to disclose such requirements may result in cancellation, re-pricing, or additional charges.
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8.5 Tax Reporting & W-9
8.5.1 Upon written request, BSC will provide a completed W-9 form for vendor or accounting purposes.
8.5.2 Clients are responsible for any applicable tax reporting requirements, including issuance of 1099 forms where required by law.
8.5.3 BSC does not provide tax or legal advice.
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9.0 Staff, Subcontractors & Non-Solicitation
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9.1 Personnel & Assignment
BSC may assign employees or qualified subcontractors to perform services. All personnel are trained, vetted, and required to follow BSC standards and protocols.
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9.2 Independent Contractor Relationship
All BSC personnel remain employees or subcontractors of BSC. Under no circumstances shall they be considered employees, agents, or representatives of the Client.
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9.3 Non-Solicitation
The Client agrees not to solicit, hire, or directly engage any BSC employee or subcontractor outside of BSC for a period of twelve (12) months following the service.
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9.4 Breach of Non-Solicitation
Any violation of this section constitutes a material breach. The Client agrees to pay liquidated damages of $3,700 per individual per incident, representing a reasonable estimate of recruitment, training, and administrative costs.
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10.0 Operational Policies
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10.1 Supplies & Equipment
BSC provides all necessary cleaning supplies and equipment required to perform the service unless otherwise agreed in writing.
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10.2 Product Use
If the Client requests the use of specific or third-party products, BSC is not responsible for any resulting damage, inefficiency, or chemical interaction.
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10.3 Photo & Documentation
BSC may document site conditions and completed work through photos or video for quality control, internal use, and documentation purposes.
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11.0 General Disclaimers
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11.1 Surface & Material Conditions
BSC is not responsible for damage or changes in appearance resulting from:
• Pre-existing wear, damage, or instability
• Improper sealing or finishing
• Manufacturer defects or material failure
• Normal reaction to cleaning processes
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11.2 Post-Service Conditions
BSC is not responsible for conditions arising after service completion, including but not limited to:
• Foot traffic
• Ongoing construction or vendor activity
• Environmental factors
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11.3 Specialty Surface Variability
Certain materials and finishes may react unpredictably to cleaning. The Client accepts this inherent risk.
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11.4 Hazardous Materials
BSC does not clean or handle hazardous materials, including but not limited to mold, biohazards, or regulated substances. If encountered, work may be paused or terminated.

12.0 Legal Terms
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12.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of New York.
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12.2 Dispute Resolution
The parties agree to attempt to resolve any dispute informally. If unresolved, the dispute shall be submitted to non-binding mediation in New York City prior to litigation.
If mediation fails, either party may pursue legal action in the courts of Kings County, New York.
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12.3 Limitation of Actions
Any claim arising out of or related to this Agreement must be brought within one (1) year after the cause of action arises.
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12.4 Force Majeure
BSC shall not be liable for delays, interruptions, or failure to perform due to events beyond its reasonable control, including but not limited to:
• Weather events
• Government restrictions
• Labor shortages
• Utility failures
• Site access issues
• Acts of third parties
Services will be rescheduled as reasonably possible without penalty.
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12.5 Entire Agreement
This Agreement, together with the Client’s approved proposal, constitutes the entire agreement between the parties and supersedes all prior discussions or understandings.
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12.6 Severability
If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
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12.7 Electronic Acceptance
Electronic signatures, email approvals, text confirmations, and payment of a deposit constitute binding acceptance of this Agreement.
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12.8 Website Terms & Privacy
Additional terms, policies, and privacy practices may be outlined on BSC’s website. By engaging services, the Client acknowledges and agrees to such policies where applicable.

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Exhibit B — Cleaning Necessity Level (CNL)
Purpose.
The CNL system aligns crew size, time, and effort with actual site conditions, including event impact, post-construction residue, and overall facility use. The CNL is selected during quoting and verified upon arrival. If conditions differ, BSC may adjust scope, time, or pricing under this Agreement.
CNL classification is based on overall site condition, not solely on guest count, event size, or a single factor.