Residential Recurring T&C | BrightSpace Cleaning

Bright Space Cleaning Terms, Conditions & Disclaimers

1.0 Introduction

This Agreement governs recurring residential cleaning services provided by Bright Space Cleaning NYC Incorporated (“BSC”) to the Client (“you”).
“Owner(s)” refers to BSC’s proprietors.
“Cleaning techs,” “technicians,” “employees,” or “subcontractors” refer to authorized personnel performing the work.

By booking, paying a deposit, and/or signing the signature page, you agree to these Terms, Conditions, Disclaimers, and Exhibits.
These terms apply to recurring home cleaning services (weekly, bi-weekly, or monthly) performed at private residences, apartments, or condos under BSC’s Residential Recurring program.

Each visit is part of an ongoing service relationship but may be re-scoped, suspended, or terminated under §3.6.
Scope and task lists are detailed in Exhibit A (Residential Recurring Work Specifications). Items marked “Not Included” are excluded unless approved and priced separately.

1.1 Policy Updates

BSC may update non-material items (such as formatting, contact information, or clarifications) by posting a new effective date on its website. Material changes affecting your rights, billing cadence, or service fees will be communicated by email at least 14 days before taking effect and will apply prospectively. This does not authorize mid-visit or mid-billing-cycle price changes; any on-site adjustments continue to follow §4.2.

1.2 Contact Information

Bright Space Cleaning
216 North 8th Street, #B, Brooklyn, NY 11211
📧 info@brightspacenyc.com
📱 718-490-5574 📞 718-744-0272
Website: www.brightspacenyc.com

1.3 Cleaning Necessity Level (CNL)

“CNL” (Cleaning Necessity Level) is BSC’s internal framework for classifying property condition and estimating the labor required for recurring maintenance.
Your quoted rate is based on the CNL observed during the initial walkthrough or intake photos.

If, upon arrival, the assigned staff determine that the property’s condition materially differs from the usual maintenance level — for example, due to recent renovation work, ongoing contractor activity, post-event buildup, excessive clutter, or any condition beyond normal use — BSC may document the change and notify you or your designated contact.

In such cases, BSC may apply §4.2 (Added-Time Adjustments) to re-quote, authorize additional time, or reschedule service if necessary.
Recurring rates assume a consistent maintenance condition between visits; significant deviations may require reclassification of your CNL tier or a one-time corrective deep cleaning before resuming the standard schedule.

See Exhibit B for definitions and examples of CNL levels.

1.4 Service Scope Limitation

This Agreement applies exclusively to Recurring Residential Cleaning under BSC’s maintenance program.
It does not cover:
• Post-Construction or Post-Renovation cleaning
• Post-Event or Post-Party cleanup
• Move-In / Move-Out services
• Heavy restoration, remediation, or emergency response cleaning

These categories require separate written proposals, rates, and Terms & Conditions due to their different equipment, timing, and risk levels.

If such conditions are observed on arrival — for example, visible contractor dust, paint residue, event debris, or relocation clutter — BSC may document the situation and pause the service to re-quote the project under the appropriate scope pursuant to §4.2.

1.5 Marketing & Media Consent (By Booking; Non-Identifying Only)

By booking, paying a deposit, or receiving services from Bright Space Cleaning LLC (“BSC”), you grant BSC a limited, royalty-free license to capture and use non-identifying photos or short videos of serviced areas solely for marketing, portfolio, and training purposes (such as BSC’s website, proposals, or company-managed social media).

BSC will not intentionally include faces, children, personal documents, family photos, street numbers, or other identifying details, and will blur or crop media as needed.

This consent does not apply if an active Non-Disclosure Agreement (NDA) is in place (§5.1.1) or where prohibited by law, HOA, or building policy.

You may revoke this consent at any time prospectively by emailing freddy@brightspacenyc.com.
Upon written revocation, BSC will remove media from active marketing use within a reasonable period, though previously distributed materials may remain in third-party archives beyond BSC’s control.

Operational or quality-assurance photos remain governed by §§7.0 and 10.3.

2.0 Payments, Billing & Disputes (Recurring Residential)

2.1 Invoicing & Due Date

2.1.1 Recurring Residential Cleaning services are invoiced per visit unless otherwise agreed in writing.
2.1.2 Payment is due immediately upon completion of each visit and no later than twenty-four (24) hours after the service has been rendered and the invoice has been delivered via email and/or text.
2.1.3 Any alternative billing cadence (e.g., monthly roll-up) must be approved in writing and will still require payment within twenty-four (24) hours of invoice delivery unless a different due date is expressly stated in that written approval.

2.2 Accepted Payment Methods; Invoicing Platform; Card Surcharges

2.2.1 Accepted payment methods: credit card, debit card, ACH transfer, Zelle, or check.
2.2.2 Invoices are issued via Square (www.square.com), a secure platform for card and ACH processing.
2.2.3 Any credit/debit card surcharge, if applied, will be capped at BSC’s actual processing cost and clearly disclosed on the invoice, consistent with applicable law.

2.3 Late Fees; Suspension; Past-Due Milestones

2.3.1 Late Fee:
If payment is not received within 24 hours after service completion and invoice delivery, a finance charge applies: the greater of $50 or 1.5% of the unpaid balance per month (simple, non-compounding; not to exceed the maximum permitted by law).

2.3.2 Service Suspension:
Balances outstanding for more than fifteen (15) days, or two (2) consecutive missed payments, may result in temporary suspension of recurring service until the account is brought current.

2.3.3 Collections Milestone:
If any invoice remains unpaid for more than thirty (30) days, BSC may refer the account to a licensed debt collection agency and may require prepayment for any future appointments.

2.4 Chargebacks / ACH Returns (Prior Notice Required)

2.4.1 Client agrees to first notify BSC and allow up to ten (10) days for an internal review and response before initiating any card chargeback or ACH return related to services already performed.
2.4.2 If a chargeback or ACH return is initiated and BSC prevails (issuer reversal/representment accepted), Client will reimburse reasonable dispute/processing fees. Nothing herein limits rights provided under card-network rules.

2.5 Dispute Window for Added-Time or Upgrade Charges

2.5.1 If additional time or upgrades are approved in writing (text or email) during a visit pursuant to §4.2 and applicable §8.0 et seq. (Add-Ons, Special Conditions, Rate Adjustments), the related charges will appear on the invoice.
2.5.2 Such charges are deemed correct unless the Client objects in writing within seven (7) calendar days of invoice delivery.
2.5.3 Any undisputed portion remains payable by the original due date (see §2.1). After the 7-day window, all charges are considered final and non-contestable.

2.6 No Setoff

Client agrees to pay undisputed amounts without setoff, withholding, or counterclaim. Any dispute must be raised in writing before the due date; the parties will cooperate in good faith to resolve promptly.

2.7 Collections & Recovery Costs; Litigation

2.7.1 If BSC refers an account to collections under §2.3.3, the Client agrees to reimburse reasonable collection-agency fees as permitted by law.
2.7.2 BSC may pursue civil litigation to recover undisputed amounts. The Client will be liable for reasonable attorneys’ fees, court costs, and administrative expenses incurred by BSC, as allowed by law.

2.8 Sales Tax (NYS/NYC)

2.8.1 Residential cleaning in New York may be taxable depending on the service and locale. If applicable, sales tax is added at the rate in effect at the service address on the service date.
2.8.2 Exemptions (e.g., ST-119.1 or other valid certificates) must be provided before invoicing; exemptions are not applied retroactively.
2.8.3 If tax rates change, the rate in effect on the service date applies.

2.9 Billing Contact & (If Applicable) Business Authorization

2.9.1 The Client will provide and maintain a current billing contact (name and email for invoicing; optional mailing address).
2.9.2 If the Client is a business entity, this Agreement must be signed by a duly authorized representative. For efficient billing setup, BSC may request:

Name of the responsible party
Title/position
Invoicing email
Main office mailing address or preferred billing address

3.0 Scheduling, Access & Cancellations (Recurring Residential)

3.1 Service Schedule, Hours of Operation & Holidays

3.1.1 Service Hours.
Regular residential service hours are 9:00 AM – 7:00 PM.
Recurring visits are scheduled within one of two standard windows:
• Morning Window: 9:00 AM – 10:00 AM start
• Afternoon Window: 1:00 PM – 2:00 PM start
A 15-minute arrival grace period applies to accommodate route optimization, traffic, or building access.

3.1.2 Standing Schedule.
Recurring cleanings occur on a fixed cadence (weekly, biweekly, or monthly) and are shared through Google Calendar.
Appointments include the assigned day and estimated arrival window. BSC may adjust timing slightly for route logistics and will provide advance notice when possible.

3.1.3 After-Hours Requests.
Requests for service outside regular hours must be made in advance and are subject to staff availability and any applicable after-hours surcharge (§ 8.13).

3.1.4 Holiday Observance.
BSC observes the following federal holidays for residential services.
If a visit falls on one of these dates, BSC will offer alternative options before or after the holiday, subject to crew availability.
These dates are published annually on BSC’s website (§ 1.1).
Federal Holidays Observed: Independence Day (July 4), Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day.

3.1.5 Additional Company Closure Days.
To allow staff family time, BSC is closed on the Day After Thanksgiving, Christmas Eve, and New Year’s Eve.
Visits falling on these days will be rescheduled before or after the closure and confirmed in advance.
These closure days do not count as cancellations or reschedules under § 3.4.

3.2 Confirmations & Reminders

3.2.1 Automated reminders are sent 3 days, 1 day, and 10 minutes before each visit.
3.2.2 Calendar invitations or text confirmations constitute official notice of each appointment.

3.3 Access & Lockout Procedure

3.3.1 Access Requirement.
Client must ensure property access at the scheduled time. Keys, key-codes, concierge authorizations, and elevator or parking instructions must be provided at least 24 hours in advance.

3.3.2 Waiting Period.
If technicians cannot gain entry upon arrival, they will wait up to 15 minutes while dispatch attempts contact.

3.3.3 Lockout Fee.
If access remains unavailable, the visit is deemed a Lockout. A $150 Lockout Fee applies and will be billed on the next invoice.

3.3.4 Repeated Lockouts.
Multiple lockouts may result in temporary suspension of service (§ 2.3.2).

3.3.5 Access Blocked by Contractors or Vendors.
Construction, repair, installation, deliveries, or event setups that prevent safe access are treated as lockouts (§ 3.3.3).
Typical examples include ongoing renovation, painting, furniture or appliance delivery, technician visits, or active party/event setup.
When such activity blocks scheduled work areas, the Lockout Fee applies.

3.4 Cancellation & Rescheduling

3.4.1 No-Fee Window.
Cancellations or reschedules made 48 hours or more before the scheduled start incur no fee.

3.4.2 Inside 48 Hours.
Changes made less than 48 hours before the visit incur a $150 Reschedule/Cancellation Fee per occurrence.

3.4.3 Same-Day or On-Arrival Cancellations.
If the Client cancels on the same day, turns away the team, or denies access, the visit is treated as a lockout (§ 3.3) and the $150 Lockout Fee applies.

3.4.4 Short-Notice Add-Ons or Extra Visits.
Requests for additional cleanings or add-on visits made within 48 hours of the desired time may incur a $75 Short-Notice Booking Fee plus applicable service charges (§§ 8.9–8.10).

3.4.5 Events, Construction or Repairs On-Site.
If active event setup, renovation, or contractor activity occurs during a scheduled visit, BSC may:
(a) adjust the scope to clean only accessible areas;
(b) re-quote under § 4.2 (Service Scope Adjustments) if conditions exceed maintenance level; or
(c) treat the situation as a lockout (§ 3.3) when access is unsafe or blocked.
BSC is not responsible for reduced results caused by these interferences.

3.4.6 How to Reschedule.
All schedule changes must be made in writing (email or text) to dispatch or Customer Service. Updated appointments appear on your Google Calendar.

3.4.7 Force Majeure.
Severe weather, building closures, or other uncontrollable circumstances are handled under § 12.8 (Force Majeure).
BSC will coordinate a make-up visit without penalty.

3.5 Pause or Termination of Recurring Service

Either party may pause or terminate recurring service with fourteen (14) days’ written notice.
All past-due invoices, lockout fees, or other outstanding balances remain payable (§ 2.3).
If service is paused for more than two (2) months, a Basic Deep Cleaning may be required to restore the property to standard CNL (§ 1.3).
Any unused prepaid visits will be credited or refunded, less outstanding amounts.

4.0 Service Scope, On-Site Adjustments & Added-Time Work (Recurring Residential)

4.1 Scope of Work — Recurring Residential Cleaning

4.1.1 Coverage.
This Agreement applies to recurring residential cleaning services performed on a fixed cadence (weekly, biweekly, or monthly) as detailed in the signed Proposal and Exhibit A — Residential Work Specifications (Recurring Cleaning).

4.1.2 Standard Scope.
Unless otherwise agreed in writing, recurring service includes only interior, accessible areas up to approximately 10 feet in height and the listed tasks under Exhibit A.
Tasks marked Not Included in Exhibit A are excluded unless purchased separately as optional add-ons (§8.9).

4.1.3 Exclusions.
Recurring residential cleaning does not include post-construction or post-renovation cleanup, post-event or party cleanup, move-in/out cleaning, hoarding cleanup, or other specialty services covered under separate scopes (§1.4).
Exterior window cleaning, biohazard remediation, heavy furniture moving, decluttering, and hauling/bulk removal are excluded unless separately quoted and approved.

4.1.4 Active Renovation or Event Conditions.
If, upon arrival, the property is affected by ongoing renovation, event setup, contractor work, or excessive clutter that prevents normal maintenance cleaning, BSC may:
(a) clean only safe, accessible areas within the scheduled time;
(b) reschedule the visit with Client approval; or
(c) propose a separate deep cleaning, post-renovation, or restoration service as appropriate.
Additional time or specialty work must be approved in writing before starting (§4.2.3).

4.1.5 Definition of Reachable Windows
“Reachable windows” refer to interior glass surfaces accessible from floor level (up to approximately seven (7) feet in total reach) using standard cleaning tools such as a short extension pole or step stool. This includes standard interior windows, mirrors, and glass doors that can be safely cleaned without ladders, scaffolding, or furniture movement.
Any glass above this height or requiring ladder use, furniture relocation, or special access equipment is considered “high” or “non-reachable” and must be quoted separately under § 8.7.1.
Exterior façades, skylights, and glass located higher than seven (7) feet are excluded from standard recurring and deep cleaning scopes unless specifically quoted and approved in writing.

4.2 Cleaning Fee Adjustments & Added-Time Work

4.2.1 Basis of Pricing.
Recurring fees are based on the property’s size, surfaces, condition (CNL), and cleaning frequency, as established during intake and listed in the Proposal.
If the on-site condition materially exceeds the quoted CNL (§1.3), pricing or time adjustments may be proposed under this section.

4.2.2 On-Arrival Variances.
If technicians find heavier buildup, blocked access, clutter, pet shedding, or other conditions exceeding the expected maintenance level, BSC may:
(a) propose additional time billed at $75 per hour per technician (1-hour minimum); or
(b) recommend reclassification to a higher CNL or service tier under §8.4 (Price Review).

4.2.3 Authorization.
No added work will begin without your written or text approval.
Approval via email, text message, or documented chat thread is sufficient.

4.2.4 Priority-Only Completion (When Added Time Is Declined).
If the Client declines added time or an upgrade:
(a) BSC will complete only the priority areas identified by the Client within the original schedule; or
(b) if no priorities are specified, BSC will perform the standard recurring scope from Exhibit A within the allocated time.
Deferred or skipped areas are not guaranteed for completion or re-clean eligibility.
The visit will be deemed completed for contractual purposes.

4.2.5 Documentation & Transparency.
Technicians may record brief notes or non-identifying photos to document conditions, added-time requests, or completion results.
Such documentation is used solely for internal quality control and client transparency (§10.3).

4.3 Dishwashing & Kitchenware Policy (Recurring Residential)

4.3.1 Scope of Inclusion.
Dishwashing, decluttering, or organizing are not included in recurring service unless explicitly approved as a paid add-on.
Standard recurring cleaning includes only surface cleaning of counters, sinks, backsplashes, and appliance exteriors.
Dishwashing is included only under the conditions defined in § 4.3.2 (Dishwasher Use Only) — limited to one standard dishwasher load per visit.
All other dish-handling or organizing requests must be pre-authorized and will appear as separate line items on the invoice (§ 8.9).

4.3.2 Limited Courtesy Dishwasher Loading (Without Add-On).
Technicians may, as a courtesy, load up to six (6) plates into an empty, functioning dishwasher during regular kitchen cleaning.
They will not unload, open cupboards, or store away dishes due to privacy and safety policies.

4.3.3 Optional Add-On Service.
Clients who wish to include full dishwashing must schedule it through Customer Service before the appointment.
Add-on dishwashing rates are as follows:

$20 per load (limited to what fits in one standard dishwasher load).
$25 per load for manual hand-washing when no dishwasher is available.
Pots and pans: $5 each when using a dishwasher, or $10 each if hand-washed.

4.3.4 Client Instructions for Dish Put-Away.
If dish put-away is approved as part of an add-on, the Client must email or text clear photo instructions showing where items should be stored:
📧 freddy@brightspacenyc.com (Subject: Client Name & Dishwashing)
📱 718-490-5574
If no storage instructions are received, dishes will be left inside the dishwasher after the cycle completes.

4.3.5 Add-On Documentation.
All dishwashing requests must be approved in writing or by text and will appear as separate line items on the service invoice (§ 8.7.1).

4.3.6 Hand Washing Policy (Optional Add-On)

(a) Hand Washing — Not Included by Default.
Hand-washing dishes, cookware, or utensils is not part of the standard recurring cleaning service.

(b) Optional Hand Washing (Add-On).
If hand washing is requested or required (for example, when no functioning dishwasher is available, the dishwasher is inoperable/full/disconnected, or “hand-wash only” items are present), it will be billed separately at $75 per hour per technician (1-hour minimum) and requires written approval by text or email before work begins.

If discovered on arrival without prior approval, the Client may:

(a) authorize billable hand washing under this section, or
(b) decline, in which case those items will be skipped.

(c) Safety, Temperature & Limitations.

When hand washing is approved, water temperature must remain within a safe working range (110 – 120 °F).
If this range cannot be safely maintained, BSC may pause or decline that portion of work without penalty.
BSC will only handle dishwasher-safe items and will not wash fragile, antique, crystal, or specialty items labeled “hand-wash only.”
BSC follows any posted household or manufacturer guidance and is not responsible for damage caused by pre-existing cracks, heat stress, or undisclosed material restrictions (§ 11.10).

4.4 CNL Verification & Reclassification

4.4.1 Verification.
Upon arrival, BSC verifies the Cleaning Necessity Level (CNL) listed on the work order (§1.3).
If the condition differs materially, §4.2 applies (added time or scope adjustment).

4.4.2 Declined Adjustments.
If additional time or reclassification is declined, §4.2.4 applies (Priority-Only Completion).

4.4.3 Improved Condition.
If conditions are better than quoted, BSC may, in good faith, reduce the visit duration or cost proportionally.

4.5 Photo Documentation

BSC may capture photos or short videos of relevant areas to document pre-existing conditions, work progress, and completion results.
No personal photographs, documents, or identifying materials will be recorded.
All operational media are handled under §10.3 (Media Policy).
Marketing use of such images is governed by §1.5 (Marketing Media Consent).

4.6 Clutter, Organization & Safety Limits (Recurring)

4.6.0 Organization & Decluttering (Optional Add-On).
Tidying or organizing household items, clothing, kitchenware, or cabinet interiors is not part of recurring cleaning unless explicitly scheduled as a paid organizing add-on.
Requests for such services must be approved in writing before the visit and will be billed under §8.9 (Optional Add-Ons).

4.6.1 Maintenance Scope Reminder.
Recurring standard cleanings maintain general upkeep and day-to-day tidiness; they are not designed for heavy decluttering or post-event/renovation conditions (§1.4, §4.1.2, §4.3.5).

4.6.2 Excess Items on Arrival.
If technicians encounter excessive clothing, toys, or other scattered items that materially slow access and cleaning, the condition will be documented and reported to dispatch.
With Client approval, additional time will be billed at $75 per hour per technician (1-hour minimum) under §4.2.2–§4.2.3.
Such conditions may affect route timing for other clients (§3.1).

4.6.3 Advance Requests.
To avoid delays or fees, please request any additional services (e.g., organization/decluttering or interior storage areas) at least 48 hours before your appointment (§3.4.4).

4.6.4 Safety Exclusions.
For staff and property safety, the team does not clean:
• Glass shelving or any shelves above 6 feet;
• Shelves positioned above beds;
• Electronics or high-value display items (e.g., televisions, sound systems, decorative exhibits).
Related safety rules and limitations appear in §5.2.1, §5.2.5, and §6.7.4.

4.6.5 Priority-Only Option.
If added time is declined, BSC will complete Client-identified priority areas within the original window (§4.2.4).

4.6.6 Definition & Exclusion — Hoarding or Hazardous Conditions
For the avoidance of doubt, “decluttering” under this Agreement refers solely to light or moderate organization of general household items intended to restore normal accessibility, visibility, and tidiness.
It does not include hoarding cleanup, extreme accumulation, sanitation hazards, pest infestations, odor remediation, or the removal of unsanitary, decomposing, or biohazardous materials.
If such conditions are identified upon arrival, Bright Space Cleaning (“BSC”) may pause service immediately and re-quote the project under a separate Post-Construction, Heavy Restoration, or Hoarder Cleanup scope pursuant to § 4.2 (Added-Time Work).
Decluttering services are intended exclusively for normal household organization, not for the remediation of health or safety hazards.

4.6.7 or Under Exhibit A4 — Clarification on Chandeliers

Exclusion — Oversized or Specialty Chandeliers
Bright Space Cleaning does not clean or service oversized, multi-tier, or luxury chandeliers that require scaffolding, two-story access, or full disassembly (including crystal drop systems or complex wiring).
These fixtures are considered specialty lighting and must be handled by a licensed chandelier restoration or lighting specialist.
Standard chandelier service is limited to fixtures safely reachable by ladder (under 9 ft height) and with non-removable glass or crystal elements.

5.0 Property, Privacy & Client Responsibilities (Recurring Residential)

5.1 Security, Access & Confidentiality

5.1.1 Client Preparations.
To protect your privacy and ensure efficient service, please secure all valuables, sensitive documents, and confidential materials before our team arrives. Technicians do not open drawers, closets, or cabinets unless specifically authorized in writing.
If you would like bed linens changed, please leave the clean sheets at the end of the bed for easy access.

5.1.2 Keys, Access Codes & Entry.
If you provide BSC with keys, access cards, or entry codes, they will be kept secure and used solely to perform services.
Keys are stored in a coded system (no names or addresses) and returned promptly upon contract termination.
Lost or damaged keys must be reported immediately by either party for replacement coordination.

5.1.3 Confidential or No-Entry Areas.
If any room, drawer, or space is private or restricted, please inform BSC in advance.
All BSC employees follow strict confidentiality and “no-entry” rules, and will not access or photograph such areas.
For clients requiring higher privacy, a Mutual Non-Disclosure Agreement (NDA) is available upon request (§12.2).

5.1.4 No-Grant Entry Rule.
Technicians will not grant access or open the door to anyone other than the Client or BSC-authorized supervisors.
This includes visitors, delivery personnel, contractors, or maintenance workers. All third-party access must be arranged directly by the Client.

5.2 Health, Safety & Work Area Conditions

5.2.1 Safe & Accessible Work Areas.
Client must ensure that all areas scheduled for cleaning are accessible, free of hazards, and supplied with power and running water.
Technicians will not move heavy furniture, handle valuables, or plug into unsafe outlets.
If unsafe or obstructed conditions exist, BSC may skip affected areas or reschedule at the Client’s expense (§3.2 Lockout Policy).

5.2.2 Excluded Materials & Conditions.
Regular cleaning technicians do not handle or remediate:
• Mold or suspected mold
• Human or animal feces
• Bodily fluids
• Flea, bedbug, or rodent infestations
• Asbestos, lead, or other hazardous materials
If these are present, the Client must arrange a licensed remediation contractor.
If encountered unexpectedly, BSC will avoid the area and proceed only where safe.

5.2.3 PPE & Hygiene Practices.
BSC staff wear gloves and shoe covers at all times; gloves are changed after kitchens and bathrooms.
Masks are optional unless required by Client policy or local health guidance.
Technicians follow BSC’s sanitation and cross-contamination protocols between visits.

5.2.4 Temperature & Ventilation.
To ensure comfort and safety, please maintain indoor temperatures within a safe range:
• Summer: 72–78°F (22–25.5°C)
• Winter: 68–72°F (20–22°C)
If temperature exceeds 85°F or falls below 55°F, BSC may pause or limit work until conditions are safe.
For special health or HVAC needs, notify BSC in advance so accommodations can be made.

5.2.5 Electrical & Structural Safety.
Please notify BSC before service if any outlets, fixtures, or plumbing are malfunctioning.
All décor, wall hangings, and ceiling items must be secure. BSC is not liable for items that are unstable, loosely mounted, or structurally unsound.

5.3 Pets & Household Safety

5.3.1 Pet Security.
All pets must be safely contained before and during cleaning to prevent escape or injury.
BSC is not liable for accidents involving unsecured animals.

5.3.2 Pet Waste & Odor Areas.
Standard recurring cleaning does not include removal of pet feces, urine, vomit, or odor-remediation tasks.
Such work requires specialized supplies and must be quoted separately.
If discovered on site, those areas will be skipped, and the Client may request a follow-up service at the applicable rate.

5.4 Work-Area Etiquette & Interaction

5.4.1 Safe Distance.
For safety and efficiency, please allow technicians space to work and minimize conversation during active cleaning.
We recommend maintaining a distance of at least six (6) feet while staff are operating equipment or handling chemicals.

5.4.2 Clear Pathways.
During service, cords, vacuums, and supplies may be in use.
Please avoid stepping into work zones or crossing cords until staff confirm it is safe.
Technicians may set temporary wet-floor signs or barriers to mark active areas.

5.4.3 Household Members & Guests.
To reduce distraction and risk of accidents, children and guests should remain clear of the cleaning areas during active work.

5.4.4 Hazard Reporting.
If any unsafe condition (spill, loose fixture, exposed wire, etc.) is noticed, Client should notify BSC immediately.
BSC will take corrective measures promptly when safe to do so.

5.5 Utilities, Water & Disposal

5.5.1 Utility Use.
Running water and electricity are required for all visits.
Utility use is normal and included in service pricing.
If utilities are unavailable at arrival and not restored within a reasonable time, the visit will be treated as a lockout per §3.2.

5.5.2 Wastewater Disposal.
Non-hazardous wastewater (e.g., mop or sink water) will be disposed of only in designated sinks, toilets, or mop basins connected to sanitary drains.
BSC will not discharge water outdoors or into storm drains.

5.5.3 Plumbing Conditions.
BSC is not responsible for pre-existing plumbing issues or blockages unless directly caused by BSC’s gross negligence.
If a drain is already slow or backing up, please inform BSC in advance.

5.6 Illness, Rescheduling & Health Precautions

5.6.1 Staff Health.
BSC technicians showing active illness symptoms will not be dispatched to Client homes until cleared under health protocols.

5.6.2 Client Notification.
Clients must notify BSC if any occupant has a contagious illness before the scheduled visit.
BSC may reschedule to protect staff and other clients.

5.6.3 Rescheduling for Health & Safety.
If illness or unsafe conditions exist, BSC may postpone or cancel the visit in good faith.
Both parties will coordinate the next available date per §3.3–§3.4 (Rescheduling Policies).

6.0 Insurance, Liability & Damage Claims (Recurring Residential)

6.1 Coverage, Proof & Endorsements

6.1.1 Standard Coverage.
Bright Space Cleaning (“BSC”) maintains Commercial General Liability, Workers’ Compensation, and Janitorial/Employee Dishonesty (or equivalent) coverages.

6.1.2 Proof of Insurance.
Upon request, BSC will provide a current Certificate of Insurance (COI). Clients are listed only as Certificate Holders by default.

6.1.3 Additional Endorsements (Pass-Through Premium; Prepayment & Non-Refundable Policy).
If a building, homeowner association, landlord, or property manager requires Additional Insured, Waiver of Subrogation, Primary & Non-Contributory, or any other policy endorsement beyond Certificate Holder, BSC will quote the actual insurer premium and processing cost as a separate “Premium” line item (see also §8.8, Pricing Integrity — insurance premium fees).

Prepayment Required. Because these endorsements modify BSC’s active insurance policy and generally remain effective for twelve (12) months from issuance, the entire quoted Premium must be paid in full before BSC submits any request to the carrier. The standard deposit and service invoices do not cover Premium charges.
Strictly Non-Refundable. Premium charges are non-refundable without exception. If the Client cancels or delays services for any reason (before or after scheduling, regardless of fault), BSC retains the Premium and any applicable cancellation fee per §3.4.
Carrier Policy Reason. Once an endorsement is issued, BSC must pay the insurer in full. Insurers typically do not cancel, credit, or revert the endorsement cost mid-term; reversal (if any) occurs only at the next annual renewal and only upon BSC’s written request.
No Reimbursement. Accordingly, Premium charges are not reimbursed under any circumstances.
Processing Timeline. After payment, processing may take up to seven (7) business days before the endorsement is issued and the visit can be scheduled or continue. If a project/service requiring an endorsement is later canceled or rescheduled by Client, BSC retains the Premium and any applicable cancellation fee as liquidated damages for costs already incurred.

6.2 Professional Care; Not an Insurer

BSC personnel exercise reasonable care, but BSC is not an insurer of the premises. Liability applies only to damage directly caused by BSC in the normal course and scope of work.

6.3 Reporting Damages & Notice Window

6.3.1 How to Report.
Report any service-related damage by email to info@brightspacenyc.com (cc: freddy@brightspacenyc.com) and by text to 718-490-5574, with photos, location, and a brief description.

6.3.2 Timing.
Report as soon as reasonably practicable and within forty-eight (48) hours after the visit on which the damage allegedly occurred, or upon discovery if not reasonably detectable within that period (but no later than five (5) days after that visit).
Late notice may limit remedies only to the extent BSC is prejudiced by the delay.

6.3.3 Staff Reporting; No Personal Liability.
BSC staff are trained to report observed incidents during service. Neither BSC nor its insurer will hold individual employees personally liable for incidental damages arising in the course and scope of work.

6.4 Claim Evaluation & Reimbursement Limits

6.4.1 Evaluation & Declinable Claims.
BSC will investigate all claims and may decline where criteria are not met, including (non-exhaustive):
(a) failure to disclose fragile/high-value items or specialty finishes per §5.1 (Client Preparations);
(b) wall hangings mounted with tape/unstable tacks/undersized or loose hardware;
(c) unstable objects/furniture (“tippy” or top-heavy bases);
(d) whitewashed, improperly sealed, or distressed finishes;
(e) specialty or manufacturer-restricted surfaces not disclosed in advance.

6.4.2 Small-Value Items.
Items ≤ $100 may be replaced or reimbursed directly.

6.4.3 Higher-Value Items.
Items > $100 may require a formal insurance claim and/or professional repair.

6.4.4 Deductibles.
If a claim is accepted under BSC’s policy, any applicable deductible is handled consistent with policy terms and New York law.

6.5 Verification, Preservation & Inspection

6.5.1 Documentation.
Client will provide receipts/estimates, model/serial info (if applicable), time-stamped photos/video, and incident details (date/time/room). BSC may review pre/post photos, crew logs, GPS/timekeeping, and supervisor notes. All media is used solely to evaluate the claim and handled per §12.2 (Confidentiality & Data Security).

6.5.2 Preservation.
Client must preserve the item (and parts/packaging) and retain relevant video/logs for inspection. Failure to preserve may limit or bar remedies to the extent BSC is prejudiced.

6.5.3 Inspection Rights.
BSC must have a reasonable opportunity to inspect before repair, disposal, or alteration. If access is unreasonably denied, BSC may decline the claim.

6.5.4 Evidentiary Standard; Shared Access.
Client bears the burden to show that BSC more likely than not caused the damage during the identified visit. Where multiple parties (contractors, movers, building staff, occupants) had access, Client will assist in allocating responsibility. BSC is not responsible for third-party damage; inconclusive evidence may result in denial.

6.5.5 Reconsideration on New Evidence.
Denied claims may be reconsidered if Client provides new, material evidence within the notice window in §6.3.2.

6.6 Limitation of Liability; Insurance as Remedy; Indemnification

6.6.1 Limitation of Liability.
Except for §6.6.2, BSC’s total aggregate liability to Client for claims arising out of or relating to this Agreement shall not exceed the lesser of:
(a) the reasonable cost of repair or replacement, or
(b) one (1) month of recurring service fees for the impacted location.
In no event shall BSC be liable for indirect, incidental, special, punitive, or consequential damages (including loss of use, business interruption, lost profits, or diminution of value).

6.6.2 Gross-Negligence Carve-Out.
Nothing herein limits liability for gross negligence, willful misconduct, or violations of law, consistent with New York public policy.

6.6.3 Insurance as Exclusive Remedy.
To the extent any loss is or could reasonably be covered by insurance maintained by either party, that insurance shall be the sole and exclusive source of recovery for such loss, except in cases of gross negligence or willful misconduct. Each party waives, to the fullest extent permitted by law, subrogation rights inconsistent with this clause.

6.6.4 Client Indemnification.
To the fullest extent permitted by law, Client shall indemnify, defend, and hold harmless BSC, its owners, employees, subcontractors, and agents from and against claims, losses, liabilities, damages, and reasonable attorneys’ fees arising out of:
(a) Client’s breach of this Agreement;
(b) unsafe or non-compliant site conditions;
(c) actions of occupants, guests, pets, or third parties in Client’s home; or
(d) Client-provided materials, instructions, or undisclosed conditions.
This indemnity does not apply to the extent of BSC’s gross negligence or willful misconduct.

6.7 Equipment, Chemicals & Specialty Surfaces

6.7.1 Professional Products; Manufacturer Guidance.
BSC uses professional, tested solutions and follows manufacturer care where known or provided.

6.7.2 Disclosure Duty.
Client must disclose surfaces/finishes requiring special handling (e.g., natural stone, antique/unfinished woods, specialty paints/plasters, oiled floors, lacquered or whitewashed finishes, unlabeled “delicate” items). BSC may perform a test-spot or decline unsafe requests.

6.7.3 Inherent Vice & Pre-Existing Conditions.
BSC is not responsible for failures involving inherent vice or latent defects (e.g., unstable mounts, aged adhesives, hairline fractures, brittle plastics, corroded hardware), pre-existing damage, or conservation/curation work.

6.7.4 Electronics & Appliances.
Client will unplug/clear electronics or appliance areas where interior handling is requested. BSC will not force drawers, doors, or fixtures that do not operate normally.

6.8 Force Majeure & Non-Performance

Events beyond BSC’s reasonable control (e.g., severe weather, public emergencies, building closures, utility outages, illness, transit disruptions) are handled under §12.8 (Force Majeure). BSC is not responsible for delays or missed appointments caused by such events; make-up scheduling follows §3.4 (Rescheduling).

7.0 Quality Assurance & Satisfaction Guarantee (Residential Recurring Services)

7.1 100% Satisfaction Guarantee

7.1.1 Commitment to Quality.
Bright Space Cleaning (“BSC”) guarantees the quality of its workmanship on recurring residential cleaning services. Each visit is performed according to the approved Work Specification and Cleaning Necessity Level (CNL) observed during intake.

7.1.2 Guarantee Coverage.
If any area appears missed, streaked, or not performed in accordance with Exhibit A, and the issue is reported within the Recall Window (§7.2), BSC will return to re-clean the affected areas at no additional cost.
The guarantee covers workmanship only and excludes:

Tasks not listed in the current Work Specification or not previously purchased as add-ons.
Conditions occurring after the service (e.g., new spills, pet accidents, foot traffic).
Stains or damage deemed permanent or pre-existing.
Client-decluttered areas or inaccessible spaces (§5.10).

7.1.3 Scheduling & Completion.
Re-cleans are typically scheduled within one (1) to three (3) business days, subject to access and route availability. Recall visits are performed only for the specific items or areas reported and approved under this section.

7.2 Recall Window & Procedure

7.2.1 Reporting Timeframe.
Clients must request a recall within two (2) calendar days after the service visit (48 hours from completion). Reports received later may not qualify under this guarantee.

7.2.2 How to Request.
Submit your request by email to info@brightspacenyc.com (cc: freddy@brightspacenyc.com) or text 718-490-5574. Include your name, service address, visit date, and brief description of the issue. Photos or short videos of the affected areas are appreciated and may expedite scheduling.

7.2.3 Scheduling & Limitations.
BSC will offer the first available re-clean slot, usually within 1–3 business days.
If the Client declines two (2) reasonable re-clean windows, the satisfaction guarantee is considered fulfilled and void.

7.2.4 No Refunds if Declined.
If a re-clean is offered and declined, no refund or complimentary service applies.
The purpose of this guarantee is to correct workmanship issues, not to provide additional cleaning or credit.

7.3 Quality Verification & Documentation

7.3.1 Supervisory Inspections.
To maintain consistent quality, BSC may perform random or scheduled supervisory checks during or after cleaning visits.
Supervisors may use pre- and post-service photos solely for internal quality assurance, consistent with §10.3 (Photo Documentation & Privacy).

7.3.2 Operational Feedback.
Technicians may complete internal checklists or take brief photo records (non-identifying) to confirm completion of recurring tasks, helping ensure ongoing service consistency.

7.4 Client Feedback & Continuous Improvement

7.4.1 Feedback Surveys.
BSC may send short post-visit surveys to collect feedback and identify improvement areas. Surveys are optional but highly encouraged to help BSC maintain high service standards.

7.4.2 Courtesy Credit (Optional Incentive).
For clients who submit survey feedback within 72 hours of service, BSC may offer a $10 courtesy credit toward the next recurring visit (one per household per quarter; non-transferable; no cash value).

7.5 Communication & Public Reviews

7.5.1 Resolution Courtesy Window.
If a concern arises, clients agree to contact BSC directly and allow up to seven (7) days for review, inspection, and corrective action before posting negative public feedback (e.g., Google, Yelp, BBB, or social media).
This ensures fairness and gives BSC a reasonable opportunity to resolve the issue.

7.5.2 Client Rights & Transparency.
Nothing in this section limits or restricts a Client’s right to express honest opinions or factual experiences protected by law.
This policy simply promotes professional, good-faith communication and prompt resolution.

8.0 Rates, Add-Ons & Upgrades (Recurring Residential)

8.1 Rates & Calculations (Project-Based, Not Hourly)

8.1.1 Basis of Pricing.
Recurring rates are project-based (not hourly) and are set from: the Client intake, home size/layout, fixture/room counts, surfaces/finishes, pet factors, the quoted CNL (see §1.3; Exhibit B), and the selected frequency (weekly/biweekly/monthly).

8.1.2 Project-Based.
Fees cover the quoted scope for each visit. Internal staffing and time windows are at BSC’s discretion. If a visit finishes early, there is no price reduction.

8.1.3 Time Variability.
Actual on-site time varies with staffing level, access, clutter, and conditions. No after-hours surcharge applies to normal recurring daytime visits (§3.1), except when the Client requests service outside regular hours (§3.1.3) or on holidays/closure dates (§8.13).

8.1.4 Frequency & Condition Changes.
If frequency decreases (e.g., weekly → biweekly) or if buildup/soil load increases between visits, BSC may propose a rate adjustment (see §8.5) or added time for a given visit (§4.2).

8.1.5 CNL Link.
Rates assume the quoted Cleaning Necessity Level. If on-arrival CNL is higher, §4.2 applies (added time/upgrade). If lower, BSC may, in good faith, reduce duration or cost (§4.4.3).

8.2 Proposal Term & Validity

8.2.1 30-Day Validity.
A recurring proposal is valid for 30 days from issuance, provided no material change occurs to frequency, scope, access, or site condition.

8.2.2 Re-Issue on Change.
If scope, condition, insurance endorsements (§6.1.3), or frequency changes, BSC may issue a revised proposal with updated pricing/terms.

8.2.3 Acceptance Required.
Client must accept the proposal (or revision) in writing before scheduling.

8.2A Proposal Term (Client Summary).
This proposal is valid for one (1) month from the date of issuance, provided no changes occur to the service scope, frequency, or site conditions. Because we customize services to each home, any change in scope or details may require a revised proposal with updated pricing and terms (see §§8.2.1–8.2.3).

8.3 Annual Price Review (Renewal Only)

8.3.1 Annual Review Window.
On or about the contract anniversary, BSC may review recurring rates. Typical adjustments range 0%–8% based on labor, supplies, insurance, and inflation; some years may be 0%.

8.3.2 Advance Notice.
BSC provides at least 30 days’ written notice before any renewal-cycle rate change. If the Agreement auto-renews, this notice satisfies automatic-renewal disclosure requirements; the Client may elect not to renew per §13.1 (or terminate per §13.2) before the effective date.

8.3.3 Transparency.
Notices state the effective date and revised recurring rate.

8.4 Optional CPI Clause (If Elected in Proposal)

If selected in the Proposal, renewal pricing adjusts by CPI-U (NY-Newark-Jersey City) year-over-year, capped at 5%/year, unless §8.5 triggers a mid-term adjustment. Notice follows §8.3.2.

8.5 Mid-Term Adjustments (During Current Term)

Rates stay fixed except where objective changes occur after acceptance, including:
(a) Scope/Frequency Change (added rooms/areas/tasks/visits);
(b) Occupancy/Use Change (guests, roommates, new pets) materially increasing labor;
(c) Regulatory/Cost Change (wage/benefit mandates, building onboarding, insurance endorsements per §6.1.3);
(d) Material Input Costs (sustained increases in supplies/liners/fuel/vendor rates);
(e) Access/Logistics (elevator outages, escorts, security delays, limited parking);
(f) Special Conditions/Events (post-event aftermath, renovation dust) excluded from normal scope.
Any mid-term change is documented by written change order (email/text acceptance suffices). If declined, BSC may continue at the existing rate limited to the original scope, or adjust frequency/areas to fit the original budget.

8.6 Notice Method

Notices under §§8.3–8.5 may be sent by email to the Client’s designated contact and are deemed received upon successful transmission (no bounce). BSC may also place a notice on the invoice cover page.

8.7 Add-Ons & Upgrades (What’s Billable)

8.7.1 Examples (Quoted Per Item or Hourly).
Inside refrigerator, freezer (defrost may be required), oven, microwave interior, cabinet/drawer interiors, interior windows, baseboard detailing, glass shelving, heavy pet hair/odor mitigation, mineral/soap-scale removal, nicotine residue, specialty surfaces/finishes, and organization/decluttering (see §4.3.5 for dish/organization limits).

8.7.2 Hourly Add-Time.
When approved, added time is billed at $75/hour per technician (1-hour minimum) (§4.2.2). Approval must be in writing/text (§4.2.3).

8.7.3 Dishwashing Limits.
See §4.3 (Dishwashing & Kitchenware Policy). One dishwasher load may be included when conditions are met; no hand-washing of pots/pans; no unloading/put-away unless pre-approved as a paid add-on.

8.8 Client Responsibilities Affecting Rate

8.8.1 Accuracy.
Provide accurate home data (bed/bath counts, floors, special finishes). Material deltas may trigger re-quote (§§8.2/8.5).

8.8.2 Utilities & Access.
Rates assume timely access and available water/electricity (§§3.3, 5.6). Lockouts/standby are billable per §3.3.

8.8.3 Clutter & Safety.
Recurring pricing assumes reasonable accessibility. Excess clutter or hazards may trigger added time (§4.2) or priority-only completion (§4.2.4).

8.8.4 Hauling/Bulk Removal.
Off-site hauling or bulk debris removal is excluded unless separately quoted.

8.9 Events, Renovation, or Repair Interference (Residential)

8.9.1 Advance Notice.
If parties/events, renovations, punch-list work, or repairs will occur on a visit day, Client will notify BSC at least 24 hours in advance. With notice, BSC will try to adjust scheduling (§3.4.6).

8.9.2 No Notice → Waiting/Extra Cleaning.
If BSC arrives and work is still in progress (no prior notice), waiting time and any extra cleaning needed due to abnormal debris (glassware, trash, dust) are billed at $75/hour per technician beyond the allocated window (§4.2).

8.9.3 Emergency Exception.
Genuine emergencies (burst pipes, major leaks, fire damage) may qualify for fee waiver of waiting time at BSC’s discretion when promptly reported with reasonable proof (§3.4.7).

8.9.4 Declined Extra Hours.
If Client declines additional time, BSC will work only within the original window and may leave deferred areas incomplete; no warranty applies to skipped/deferred areas (§4.2.4).

8.10 Cancellations Pattern & Surcharges (Recurring Residential)

8.10.1 Purpose.
Frequent cancellations disrupt staffing and route stability. This clause protects schedule integrity and payroll.

8.10.2 Termination Thresholds.

Weekly/Biweekly: 3 consecutive cancellations or 6 total cancellations in any 12-month period may result in termination of service.
Monthly: 3 consecutive missed monthly visits or 4 total in 12 months may result in termination.
All outstanding balances and any fees under §3.4 become immediately due.

8.10.3 Single Missed Visit Surcharge.
If a single visit is canceled (below thresholds), the next visit may include a 10%–30% surcharge to restore cleanliness to standard (based on added labor/time).

8.10.4 Reinstatement.
After termination under §8.10, resuming service requires a Basic Deep Cleaning first (current pricing) and a new contract at current rates.

8.11 Priority-Only Completion (When Add-Ons Are Declined)

If Client declines added time/fees under §§4.2 or 8.9, Client will identify priority areas. BSC will complete those within the original visit. No guarantee applies to non-priority or deferred areas (§4.2.4).

8.12 Rate Protection

Except as allowed under §8.5, BSC will not increase rates mid-term. Applicable taxes are billed per §2.7. Insurance endorsement costs (if any) are billed separately per §6.1.3 as “Premium.”

8.13 Holiday & Company-Closure Premiums (Residential)

8.13.1 Observed Non-Service Days.
BSC is closed on: Day After Thanksgiving, Christmas Eve, New Year’s Eve (§3.1.5). If a recurring visit falls on these dates, it is skipped without charge; not auto-rescheduled.

8.13.2 National Holidays (Tiered Premiums).
If Client requests service on a national holiday, premiums apply:

8.13.3 Scope.
Premiums apply only to visits performed on the holiday (or closure day if Client asks BSC to keep service). Scheduling/observance rules remain under §3.0.

8.13.4 Consistency.
If holiday lists appear elsewhere (e.g., §3.1.4–3.1.5), interpret consistently with this §8.13.

9.0 Staff Policies, Direction & Non-Solicitation (Recurring Residential)

9.1 Personnel Status, Screening & Training

9.1.1 Background Screening & Eligibility.
All Bright Space Cleaning (“BSC”) employees and approved subcontractors are identity-verified, background-screened, and work-eligibility checked before residential assignment. Personnel complete BSC training covering cleaning protocols, safety, confidentiality, proper equipment/chemical use, and professional conduct.

9.1.2 Independent Employer.
BSC personnel are not the Client’s employees, agents, joint employees, partners, or representatives.

9.1.3 Equal Opportunity.
BSC complies with applicable federal, state, and local employment laws and maintains required employment records.

9.1.4 Identification.
Technicians wear branded uniforms and visible photo ID while on site.

9.2 Direction, Work Orders & On-Site Communications

9.2.1 Single Point of Contact.
Please route day-of priorities to the on-site lead or BSC dispatcher. Technicians follow a prepared work order tied to Exhibit A (Recurring Residential Work Specifications).

9.2.2 Scope Changes Require Approval.
Add-ons or changes in scope/frequency must be approved in writing (text/email suffices) and documented per §§4.2 (Added-Time Work) and 8.5 (Mid-Term Adjustments). If added time is declined, §4.2.4 (Priority-Only Completion) applies.

9.2.3 No Direct Employment Control.
Client will not hire, fire, discipline, set wages/hours, or otherwise direct employment terms for BSC personnel. Reasonable day-of task priorities are welcome when routed through BSC.

9.3 Supervision, Continuity & Timekeeping

9.3.1 Supervision & QA.
Field supervisors may conduct announced or unannounced checks, provide coaching, and review completion quality (including limited pre/post photos per §10.3).

9.3.1A Training & Supervision Transparency (Client Assurance)
Bright Space Cleaning maintains a comprehensive staff training and supervision program to ensure consistent service quality. Each new technician completes structured classroom instruction and hands-on shadowing before field assignment. Supervisors perform periodic on-site quality reviews — both scheduled and unannounced — to assess performance, safety, and adherence to cleaning standards. These reviews may include visual inspections and occasional ATP testing to verify hygiene outcomes. In addition, clients may receive brief satisfaction surveys after service to provide feedback; participation is optional but highly valued and may include a courtesy credit as a thank-you (§7.4).

9.3.2 Continuity.
BSC aims to keep crews consistent but may substitute personnel as needed to maintain schedule and quality.

9.3.3 Timekeeping.
Attendance and visit verification may use GPS/geofence clock-in/out and route logs.

9.4 Service Windows, Extra Visits & Out-of-Scope Work

9.4.1 Service Windows.
Visits occur within the scheduled window shared via Google Calendar (§3.1). Moving a visit within normal hours does not change price unless frequency or visit count changes.

9.4.2 Extra/After-Hours Visits by Request.
Additional or after-hours visits (outside §3.1 hours) are separate services and will be quoted per §§4.2 and 8.5. If requested with short notice, expedited booking fees apply per §3.4.

9.4.3 Out-of-Scope Conditions.
Event aftermath, construction dust, flood/leak cleanup, unusual dish loads, decluttering/organization, or other non-recurring tasks are excluded from standard scope and billed as add-ons per §§4.2 and 8.7/8.9.

9.4.4 Building/Home Rules.
BSC follows written building/home rules (badging, loading, waste rooms, recycling) when provided. New rules that add time/cost are handled as mid-term adjustments under §8.5.

9.4.5 No Hourly “Overtime.”
Recurring pricing is project-based. A visit taking longer than expected does not, by itself, change the price. Charges change only per §§4.2, 8.5, 8.7–8.9.

9.5 Safe, Harassment-Free Workplace

9.5.1 Client Cooperation & Work Zones.
Client will maintain a safe, respectful environment. Keep clear of marked wet areas, cords, cones, and active work zones (see §§5.4–5.5).

9.5.2 Right to Pause/Stop.
BSC may pause or end a visit for unsafe conditions or harassment/discriminatory conduct; lockout and rescheduling terms apply (§§3.3–3.4, 5.14).

9.6 Confidentiality & Privacy

9.6.1 Employee Confidentiality Obligations.
BSC personnel follow a strict privacy protocol (No-Browse/No-Record) and are bound by internal confidentiality agreements. Access is limited to areas necessary to perform services (see §5.1 and §10.3).

9.6.2 Client NDA.
Upon request, BSC will execute a mutual NDA; where terms differ, the stricter confidentiality control applies (see also §12.2).

9.7 Keys, Codes & No-Grant Entry

9.7.1 Credential Handling.
Keys/cards/codes provided to BSC are stored securely and labeled with anonymized codes (no addresses). Lost/stolen credential incidents must be reported promptly by either party.

9.7.2 No-Grant Entry Policy.
Staff do not unlock doors or grant entry to third parties (guests, vendors, delivery drivers). All entrants must use the Client’s access controls (§5.1.7).

9.8 Subcontractors (Specialized Tasks)

9.8.1 Use of Subcontractors.
BSC may assign qualified partners for specialized work (e.g., floor care, carpet extraction).

9.8.2 Standards & Responsibility.
Subcontractors are vetted, trained to BSC standards, and bound to safety/confidentiality terms. BSC remains responsible for quality and follow-up.

9.9 Non-Solicitation / Non-Circumvention

9.9.1 Restriction.
During the Term and for twelve (12) months after the last visit on which a given BSC employee/subcontractor worked in your home, Client will not solicit, recruit, or directly/indirectly hire/engage such personnel for services outside BSC’s channels.

9.9.2 Liquidated Damages.
Breach triggers liquidated damages of $3,700 per individual, per incident (a reasonable estimate of recruiting, onboarding, and replacement costs), in addition to other remedies.

9.9.3 Survival.
This section survives termination and supplements the broader covenant in §12.1.

9.10 Staff Poaching & Off-Channel Communication.
To protect BSC’s workforce and operations, Client agrees: (a) not to request or accept services from BSC personnel outside BSC’s channels; (b) to route all service requests, schedule changes, and feedback through BSC’s designated contacts (dispatch/customer service); (c) not to request, share, or use personal phone numbers, emails, social accounts, or payment methods of BSC personnel; and (d) not to invite, induce, or permit BSC personnel to work privately for Client or third parties introduced by Client. Any breach is a material default, may result in immediate termination of service, and will be enforced under §9.9 (Non-Solicitation / Non-Circumvention), including liquidated damages of $3,700 per individual, per incident, plus any equitable relief available at law. BSC may communicate solely through company-managed channels and may instruct personnel to decline off-channel contact.

10.0 Operational Policies (Recurring Residential)

10.1.0 Product Safety & Allergy Disclosure (Client Responsibility)
At Bright Space Cleaning, we use professional-grade, non-toxic cleaning products chosen for safety and performance. To ensure a healthy environment for everyone, please inform us in writing before service if anyone in the home has allergies, asthma, or sensitivities to cleaning agents, scents, or materials. While we always take care in our selection and use of products, Bright Space Cleaning cannot be held responsible for allergic reactions or sensitivities that occur if such conditions were not disclosed in advance (§10.1.3).

10.1 Supplies & Chemicals

10.1.1 Default (BSC-Provided).
BSC provides professional-grade, industry-standard cleaners appropriate for residential surfaces. Safety Data Sheets (SDS) are maintained and available upon request. (See §12.2.)

10.1.2 Least-Aggressive Effective Method.
Technicians select the mildest method that achieves results and may perform discreet test spots on sensitive finishes. Client must disclose specialty surfaces/coatings/restrictions in advance (see §§5.9, 6.3, 11.1, 11.7, 11.9–11.11).

10.1.3 Allergies & Sensitivities.
Notify BSC in writing before service of product allergies, fragrance/VOC limits, or medical sensitivities on site. Low-odor/unscented options are available; some requests may carry an additional materials fee.

10.1.4 Client-Supplied Products (By Request Only).
If Client requires use of Client’s products, Client must provide original labeled containers and SDS, and sign a product-use waiver. BSC will not mix Client products with BSC chemistry and disclaims liability for residue interactions or adverse results caused by non-approved chemistry.

10.1.5 Consumables (Household Items).
Paper towels, hand soap, trash liners, and similar household consumables are ordinarily Client-provided. If Client prefers BSC to supply/maintain consumables, an add-on may be quoted as pass-through + admin or a fixed monthly fee (shown on the Proposal; see §8.2).

10.1.6 No Improvised Containers / Labeling.
Only properly labeled containers are used. Decanting or unlabeled bottles are prohibited.

10.1.7 Par Levels & Availability.
For recurring consistency, Client agrees to keep reasonable on-hand quantities of household consumables (if not on a BSC provisioning add-on). If required items are not available at service time, BSC may (a) skip/limit affected tasks and proceed elsewhere, or (b) with written approval, procure items and bill pass-through + admin.

10.1.8 Incompatibilities & Stop-Work.
If a product/surface proves incompatible or unsafe, BSC may pause, adjust method, or decline that task without penalty (§§5.12, 6.3, 11.10).

10.1.9 Standard Kit & Arrival Protocols (Recurring Residential)
Standard Kit. Technicians arrive with a professional backpack kit containing, at minimum: an all-purpose cleaner, disinfectant, glass/polishing spray, microfiber cloths, non-scratch sponges, detail brushes, a grout/utility brush, a collapsible bucket, a flat mop with clean pads, and trash liners. Items may vary by home; equivalent substitutions are permitted. Recurring residential visits do not include a BSC-provided vacuum by default; see §10.2.7 for the optional rental/provision add-on.
PPE & Hygiene. Gloves are worn at all times and changed after kitchens and bathrooms or when soiled. Shoe covers are put on immediately upon entry unless unsafe (e.g., wet stairs); masks are worn upon Client request or when required by building policy. See also §5.2.3.
No Mixing / Client Products. For safety, BSC products are not mixed with Client-supplied chemicals. If Client elects use of their own products, §10.1.4 (Client-Supplied Products; waiver) applies.
Safety Data Sheets. Safety Data Sheets (SDS/MSDS) for BSC-supplied products are available upon request (see §10.1.1).

10.1.10 Low-Odor/Unscented Package (Optional Add-On)
Upon request, BSC can use low-odor/unscented chemistry throughout the home. A materials fee (pass-through + admin or a per-visit add-on) will be quoted on the Proposal and itemized on the invoice. This supplements §10.1.3.

10.2 Equipment

10.2.1 Client-Provided Equipment Requirement.
All recurring residential services are performed using the Client’s on-site equipment. Bright Space Cleaning (BSC) does not transport or provide vacuums, floor machines, or any large equipment, except for the small hand tools included in the Standard Kit (§10.1.9). Clients must ensure a functional vacuum and toilet brushes are available at each visit.

10.2.2 Standard Kit Reference.
Technicians arrive only with the Standard Kit defined in §10.1.9, which includes a compact, detachable mopping pole (Swiffer-style) with clean pads, microfiber cloths, non-scratch sponges, detail brushes, and a collapsible bucket. These are lightweight, portable hand tools used for general cleaning, not heavy equipment.

10.2.3 Utilities.
On-site electricity and running water are required (§5.6). If unavailable, lockout/standby terms apply (§3.3).

10.2.4 Bathroom Tools.
For hygiene control, BSC uses dedicated bowl tools/brushes. If Client prefers site-dedicated brushes, BSC can supply/replace them at pass-through + admin or Client may provide them.

10.2.5 Reference to Standard Kit Tools.
All hand tools, mopping accessories, and brushes referenced above are part of the Standard Kit described in §10.1.9. BSC does not bring or operate any additional machines or heavy equipment during recurring residential service.

10.2.6 Client-Provided Tools (Toilet Brush & Vacuum).
(a) Toilet brush required. Client must keep a usable toilet brush in each bathroom. Without a toilet brush, bowl scrubbing will be skipped and noted on the work order.
(b) Functional vacuum required unless renting (§10.2.7). For best results, Client agrees to provide a functional household vacuum at each visit. If no workable vacuum is available and the Client has not elected the rental/provision option, staff will sweep with a broom within the original time window. Results may be limited; skipped or sub-standard floor results due to lack of a functional vacuum are excluded from the Satisfaction Guarantee (§7.1).

10.2.7 Vacuum Rental / Provision Option (Optional Add-On).
While BSC does not bring equipment by default, Clients may request a vacuum rental in advance. When this option is requested, BSC will provide a vacuum for the visit for an additional $15 per visit (rental/provision). This request must be made before scheduling or at least 24 hours before the appointment so routing can be adjusted. The rental fee will appear as a separate line item on the invoice.

10.2.8 Use of Client’s Vacuum — Care & Liability.
BSC will use reasonable care when operating Client-provided vacuums. However, BSC is not liable for failures related to a unit’s pre-existing wear or condition, including motor burnout, belt breakage, clogs, loss of suction, or head/roller malfunctions. Technicians will stop use and notify the Client if a unit appears unsafe or non-functional. Client remains responsible for maintenance, repair, and replacement of Client-owned vacuums.

10.2.9 Maintenance Expectations & Advisory.
Client should maintain vacuums per manufacturer guidance (empty canisters/bags, clear hair from rollers, replace filters/belts). BSC can offer general purchase/maintenance advice upon request; final selection and upkeep remain the Client’s responsibility. If a vacuum becomes unusable during a visit and no rental has been arranged, technicians will revert to broom sweeping and proceed per §10.2.6(b).

10.3 Digital Media — QA, Claims & Marketing Use

10.3.1 Operational Documentation (QA/Claims).
To document pre-existing conditions and results, BSC may capture limited before/after photos or short clips of relevant areas only. No personal documents, mail, screens, faces, or identifying materials are intentionally recorded. Media is stored in BSC’s internal system for QA, training, or claim review and retained only as reasonably necessary (see §12.2).

10.3.2 Marketing Media — Consent & Safeguards.
Any marketing/portfolio use of images is governed by §1.5 (Marketing Media Consent). BSC will not intentionally include faces/children/IDs/screens/documents; where necessary, media is cropped/blurred. Active NDAs or building prohibitions override marketing consent.

10.3.3 Opt-Out / Takedown (Prospective).
Client may revoke marketing consent prospectively by written notice; BSC will remove media from active use within a reasonable period. Previously printed or third-party archives may persist beyond BSC’s control (§1.5).

10.4 Social Media & Reviews (Courtesy Policy)

10.4.1 Feedback Welcome.
We value candid feedback and may send short post-visit surveys (§7.3).

10.4.2 Courtesy Resolution Window (Not a Gag Clause).
As a professional courtesy only, Client agrees to allow up to seven (7) days for BSC to investigate and remedy service issues before posting negative public feedback. Nothing here restricts honest opinions protected by law (§7.4).

10.4.3 No Incentivized Reviews.
BSC does not compensate for public reviews/ratings. Testimonials may be quoted per §1.5/§10.3.2/§7.3 with clarity edits only.

10.5 Tipping & Referrals

10.5.1 Tipping (Appreciation Policy)
Bright Space Cleaning recognizes that many of our clients value the effort and care our teams put into making their homes shine. While gratuities are never required, they are always appreciated as a gesture of gratitude for a job well done. As a general guideline, tips typically range between 10% and 15% of the total service fee. Clients may leave gratuities at the home on cleaning day or include them when submitting payment through our standard invoicing system.

10.5.2 Referral Program (Optional Incentive)
Bright Space Cleaning values client referrals and offers the following appreciation incentives:
(a) Earn Discounts. For each successful referral who books and completes a service, you’ll receive a $20 discount on your next cleaning. For recurring clients, the discount applies to each visit during that month.
(b) Referral Benefit. The referred client will also receive a $20 discount on their first cleaning service.
(c) Free Cleanings. Clients who generate six (6) confirmed referrals within a 12-month period become eligible for up to two (2) complimentary cleanings per year.
(d) Public Review Credit. Writing a positive public review on Google, Yelp, Facebook, or BBB earns a $20 courtesy discount, limited to one (1) per month.
(e) Program Terms. Referral and review credits are non-cash, non-transferable, and applied to future cleanings only. Program terms may change at any time; updated details appear on BSC’s website or promotional materials.

10.5.3 Referral Process & Redemption
To make it easy for clients to enjoy their referral rewards, Bright Space Cleaning follows the process below:
(a) Recommend Us. Share your positive experience with Bright Space Cleaning NYC Inc. by referring friends, family, neighbors, or colleagues.
(b) Share Your Reference ID. Each active client receives a unique Reference ID, found at the bottom of their signed service document or invoice. Please share this ID when referring new clients.
(c) Referral Confirmation. Referral discounts are applied once the referred client has completed their first cleaning service and payment has been received.
(d) Accumulating Referrals. Track your referrals through your BSC contact or invoice notes. Clients who reach six (6) confirmed referrals within a 12-month period qualify for up to two (2) complimentary cleanings per year.
(e) Single Reference Rule. Each new client may apply only one Reference ID. If multiple clients refer the same person, the referred client must designate which referral to honor.
(f) Discount Redemption. Referral discounts are processed after the new client’s service has been rendered.
(g) Our Thanks. Your referrals help our business grow, and these rewards are our way of saying thank you for choosing and recommending Bright Space Cleaning.

10.6 Drawers, Cabinets & Closet Interiors

10.6.1 No Interior Storage by Default.
Technicians do not open or clean inside drawers, cabinets, closets, or storage areas during recurring service unless an interior add-on is scheduled and interiors are fully emptied (see Exhibit A “Not Included”; §§4.2, 8.2).

10.6.2 Organization/Decluttering.
Tidying/organization services are not included in recurring maintenance unless approved as an add-on (§4.2; §8.2).

10.7 Linens & Beds (Recurring)

10.7.1 Bed Making.
Standard bed making/tidy is included where listed in Exhibit A.

10.7.2 Sheet Changes (If Included/Requested).
If sheet changes are included in your plan or requested as an add-on, leave a clean, complete set on each bed. Technicians do not retrieve linens from closets or perform laundry unless separately scheduled (see §4.3 for priority rules when time is limited).

10.8 Keys, Codes & Access Etiquette

10.8.1 Credentials.
Keys/cards/codes are stored securely and labeled by anonymized code (no addresses). Liability for lost keys is limited to actual re-key/replacement cost up to a reasonable cap per visit (see §6.6; default cap $200 unless otherwise specified).

10.8.2 No-Grant Entry.
Staff do not unlock doors or grant entry to third parties (guests, vendors, delivery drivers). All entrants must use Client’s access controls (§5.1.7). Delivery/package signing is excluded.

10.9 Client Privacy & Confidentiality

10.9.1 No-Browse / No-Record Rule.
Technicians do not read, photograph, copy, or remove Client documents or digital media; items may be lightly shifted only as reasonably necessary to clean and are returned to place (§5.1.3).

10.9.2 NDA Option.
Upon request, BSC will execute a mutual NDA; stricter confidentiality control governs (§5.1.1; §12.2).

10.10 Dishwashing Reference (Scope Reminder)

10.10.1 In-Scope Limitation.
Dishwashing terms are defined in §4.3. In summary:

Dishwasher use only; one standard load per visit included when a functioning on-site dishwasher is available.
No hand-washing of pots/pans or “hand-wash only” items; no unloading/put-away into cupboards unless pre-approved as a paid add-on.
Overflow or exceptions require written approval and are billed per §4.3.2 and §8.2.

10.11 Trash & Hauling

10.11.1 Normal Trash.
Normal household trash is collected and taken to the building’s designated area as part of recurring maintenance where listed in Exhibit A.

10.11.2 Bulk/Off-Site Hauling.
Bulk debris, contractor waste, furniture removal, or off-site hauling are excluded unless separately quoted and approved (§8.2).

10.12 Laundry Service (Optional Add-On)
10.12.1 Scope of Service.
(a) On-Premises Laundry (Wash, Dry & Fold). Available only when a washer/dryer is located within the Client’s premises. Includes washing, drying, and folding. Technicians do not put laundry away in drawers or closets for privacy and liability reasons.
(b) Off-Site Laundry Handling. Laundry taken to a shared facility or laundromat incurs a base fee of $35 per load plus the laundromat’s charges. Client must supply washing instructions, detergent, and funds or card balance.

10.12.2 Additional Services & Pricing.
(a) Laundry Put-Away (Optional). If requested, an additional $8 per load applies. Client must provide clear written or tagged instructions and sign a disclaimer releasing BSC from liability for misplaced items.
(b) Volume Discounts. Two or more loads in the same visit may receive a 10 – 25 % discount depending on folding detail and piece count.

10.12.3 Scheduling & Instructions.
Laundry must be scheduled through Customer Service (📱 718-490-5574 or assigned chat) at least 24 hours in advance. Clients should separate delicates and provide cycle, temperature, detergent, and air-dry preferences in writing. BSC is not liable for color transfer, shrinkage, or fabric damage if no instructions are given.

10.12.4 Client Responsibilities.
(a) Provide functional machines, detergent, and funds or card balance.
(b) Separate delicate or high-value items (wool, silk, dry-clean-only, etc.).
(c) Ensure machines are safe and not overloaded. If a malfunction occurs, BSC will pause and notify the Client.

10.12.5 Liability Disclaimer.
Laundry service is performed at Client’s risk. BSC is not liable for pre-existing wear, dye transfer, shrinkage, machine malfunctions, or minor loss/mismatch in mixed loads.

10.12.6 Communication & Authorization.
All laundry requests or changes must go through Customer Service or the assigned chat. Technicians cannot accept verbal add-ons without written approval (§ 8.5).

10.13 Appliance Cleaning Limitation

10.13.1 Scope Included (Interior).
As part of the standard recurring residential service, Bright Space Cleaning (“BSC”) will clean the interior of up to one (1) unit per type of the following small appliances per home:
(a) Microwave (1)
(b) Standard coffee maker (1)
(c) Toaster (1)
Interior cleaning of these units includes accessible internal surfaces only (e.g., crumb tray, microwave cavity, and coffee basket/carafe areas) and does not involve mechanical disassembly.

10.13.2 Coffee Maker Limitation.
“Standard coffee maker” refers only to basic drip-style machines. Sophisticated or high-end units—including espresso machines, built-in brewers, multi-unit systems, or capsule machines—are excluded from interior cleaning due to manufacturer restrictions and the risk of damage. Such units will receive exterior wipe-down only as part of surface cleaning.

10.13.3 Excluded Appliance Interiors (Base Service).
Unless separately scheduled as add-ons, BSC does not include interior cleaning of any other household appliances, including but not limited to:
refrigerators, freezers, ovens, ranges, dishwashers, toaster ovens, air fryers, blenders, mixers, and additional microwaves, coffee makers, or toasters.
These appliances will receive exterior wipe-downs only unless an interior add-on is scheduled (§8.2).

10.13.4 Additional Units & Add-Ons.
If more than one unit of a covered type is present (e.g., two microwaves or coffee makers), or if the Client requests cleaning of an excluded appliance, these will be billed as add-on services at the current appliance cleaning rate (§8.2).
Unscheduled additional appliances may be skipped or, if time permits, billed as a same-day add-on at BSC’s discretion.

10.13.5 Exterior Wipe-Downs.
Unless otherwise stated in Exhibit A, technicians will perform exterior wipe-downs only on appliances not covered under §10.13.1. Exterior wipe-downs include handles, doors, and visible fingerprints or residue. Polishing or detailing may incur an additional charge.

10.13.6 Safety & Manufacturer Guidance.
BSC follows the least-aggressive effective method (§10.1.2) and will not open, disassemble, or service appliance internals beyond normal consumer access.
If an appliance presents safety, electrical, or warranty concerns, BSC may decline or modify the cleaning process without penalty (§§5.12, 6.3, 11.10).

10.13.7 Time Allocation & Results.
Interior appliance cleaning consumes part of the scheduled service time. If time is limited, core scope tasks take priority per §4.3.
Results may be limited by pre-existing conditions such as burnt-on carbon, etching, or worn coatings, which are excluded from the Satisfaction Guarantee (§7.1).

10.14 Oversized or Specialty Chandeliers.
Bright Space Cleaning does not clean or service oversized, multi-tier, or luxury chandeliers requiring scaffolding, two-story access, or full disassembly. These fixtures fall under the category of specialty lighting restoration and must be handled by a licensed lighting professional.
Standard chandelier cleaning is limited to fixtures under 9 feet in height that can be safely accessed using a household ladder, with fixed crystal or glass components only.

11.0 Disclaimers — Recurring Residential Cleaning

11.1 Pre-Existing Damage & Visible Scratches

11.1.1 Revealed Wear or Scratches.
Routine maintenance cleaning may expose scratches, discoloration, or surface wear previously concealed by dust, film, or residue. Bright Space Cleaning (“BSC”) is not responsible for pre-existing or inherent conditions unless directly caused by BSC’s gross negligence or willful misconduct.

11.1.2 Inspection & Documentation.
Technicians are trained to observe and photograph visible pre-existing damage upon arrival. Any newly discovered damage during service will be photographed, reported to a supervisor, and communicated to the Client with photo evidence for transparency and insurance purposes (§10.3).

11.1.3 Client Pre-Reporting.
Clients are encouraged to inform BSC before service of fragile, scratched, or unstable items, or any known damage. Failure to pre-report such conditions limits liability to damage directly caused by BSC’s gross negligence.

11.2 Wear, Fragility & Normal Deterioration

11.2.1 Normal Wear and Tear.
BSC is not liable for normal wear and tear or gradual deterioration (loose handles, weak hinges, worn finishes, or brittle plastics).

11.2.2 Accidental Damage.
If a BSC technician causes accidental breakage, the incident will be documented, reported, and handled per BSC’s insurance procedure (§6.6).

11.2.3 Replacement Eligibility.
Items purchased within thirty (30) days—with proof of purchase—may be considered for replacement at BSC’s discretion if damage is verified as BSC-caused.

11.2.4 Fragile or Heirloom Items.
Clients must secure antiques, collectibles, or heirlooms before service. Such items are excluded from liability unless gross negligence is proven.

11.2.5 Reporting Window.
Clients must report any alleged damage within twenty-four (24) hours of service, including photos and, if applicable, a product link or receipt. Reports made after that period may not be eligible for review.

11.3 Cleaning Products, Allergies & Sensitivities

11.3.1 Product Safety.
BSC uses professional-grade, residential-safe cleaners (§10.1). Fragrance-free or low-odor options are available upon request and may incur a materials fee.

11.3.2 Allergy Notification.
Clients must inform BSC before service of any allergies, chemical sensitivities, or fragrance restrictions. Absent written notice, BSC is not liable for allergic reactions or sensitivities except for gross negligence or willful misconduct.

11.3.3 Client-Supplied Products.
If a Client requests that their own products be used, the Client must provide the original labeled container and Safety Data Sheet (SDS) and sign a product-use waiver. BSC disclaims liability for any results or interactions caused by non-approved chemistry (§10.1.4).

11.4 Valuables, Delicate Items & Heirlooms

11.4.1 Client Responsibility.
To protect valuable or delicate items, Clients should secure jewelry, electronics, art, collectibles, or sentimental objects before service.

11.4.2 Limited Liability.
BSC is not responsible for loss or damage to unsecured valuables, unstable décor, or irreplaceable items except where caused by BSC’s gross negligence or willful misconduct.

11.5 Pets & Household Safety

11.5.1 Pet Safety.
BSC is a pet-friendly company but recommends pets be secured during cleaning for their safety and to ensure efficient service.

11.5.2 Unrestrained Pets.
BSC is not responsible for pets escaping or being injured during service. The Client assumes liability if an unrestrained pet causes injury to staff (§5.3).

11.5.3 Environmental Safety.
Clients must keep walkways clear and ensure floors are dry before re-entry after mopping (§11.9).

11.6 Hazardous or Unsanitary Conditions

11.6.1 Exclusions.
Recurring residential cleaning does not include remediation of mold, bodily fluids, biohazards, pests, or sewage.

11.6.2 Stop-Work Authority.
If such conditions are encountered, BSC may pause service and notify the Client. Minimum or rescheduling fees may apply (§3.3).

11.7 Plumbing, Utilities & Electrical

11.7.1 Water & Power Access.
BSC requires running water and electricity to perform service (§5.6).

11.7.2 Drainage & Plumbing.
BSC is not liable for plumbing clogs, backups, or leaks not directly caused by BSC’s gross negligence or willful misconduct.

11.7.3 Electrical Safety.
Technicians will not use unsafe or overloaded outlets. Power interruptions, tripped breakers, or pre-existing faults are outside BSC’s responsibility.

11.8 Surfaces, Finishes & Material Compatibility

11.8.1 Delicate Surfaces.
Certain surfaces (unsealed stone, antique wood, unlacquered metal, high-gloss paint) can react unpredictably even to mild cleaners.

11.8.2 Disclosure Requirement.
Clients must disclose specialty materials, coatings, or restrictions in advance (§10.1.2).

11.8.3 Testing & Authorization.
BSC may perform discreet test spots and may require written authorization before using stronger methods.

11.9 Wet Floors, Slip & Trip Safety

11.9.1 Dry-Time Responsibility.
After mopping or steam cleaning, floors may remain damp or slick. BSC uses signage during service; after departure, the Client assumes responsibility for keeping people and pets away until dry.

11.9.2 Non-Liability.
BSC is not liable for slips or injuries caused by premature entry into damp or treated areas.

11.10 Post-Construction or Event Conditions

11.10.1 Scope Exclusion.
Recurring residential cleaning is designed for routine maintenance only. It does not cover post-construction, renovation, or event cleanup (§1.4).

11.10.2 Service Options.
If such conditions are encountered, BSC may quote additional time or specialty cleaning. If declined, BSC will perform only the standard scope and is not responsible for limited results.

11.11 Digital Media Documentation

11.11.1 Quality-Assurance Photos.
BSC may capture non-identifying before-and-after photos of cleaned areas for documentation, quality assurance, and insurance purposes (§10.3).

11.11.2 Client Privacy.
Personal photos, documents, and identifying items are excluded from all operational photos. Media is stored internally and used solely for training, documentation, or claim review.

11.11.3 Marketing Use.
By booking or receiving BSC services, the Client grants limited, royalty-free consent for BSC to use non-identifying before-and-after photos for marketing or portfolio purposes (§1.5). Faces, children, or personal details are never shown. Consent may be revoked prospectively by written notice to info@brightspacenyc.com.

11.12 Client Acknowledgment

By engaging BSC’s recurring residential cleaning services, the Client acknowledges and accepts these disclaimers and agrees that BSC’s responsibility is limited to direct damage caused by gross negligence or willful misconduct, subject to the reporting procedures below.

11.13 Reporting Procedure & Claim Window

11.13.1 Damage Reports.
Any claim of damage or loss must be reported within twenty-four (24) hours of service, with supporting photos and a description of the item.

11.13.2 Inspection & Resolution.
BSC will investigate all timely claims and, if appropriate, initiate corrective action under §6.6 (Claims & Insurance).

11.13.3 Unreported Incidents.
Claims made after the 24-hour window are not eligible for review, as post-service conditions cannot be verified.

11.14 Household Members, Guests & Third Parties

BSC staff do not supervise or interact with children, elderly persons, visitors, or third-party vendors.
Clients are responsible for ensuring household safety during service.
To the fullest extent permitted by law, BSC is not liable for injuries or incidents involving household members, guests, or vendors during or after service except for gross negligence or willful misconduct.

11.15 Firearms, Weapons & Controlled Substances

For safety and compliance, BSC does not handle, move, or clean around firearms, ammunition, weapons, illegal substances, or regulated materials.
These items must be secured before service.
If such items are discovered, technicians may skip the area without fee reduction.
BSC is not liable for loss or damage related to such items except for gross negligence or willful misconduct.

11.16 Environmental Conditions & Ventilation

Service results depend on temperature, ventilation, and humidity.
If proper conditions are not maintained, surfaces may take longer to dry or temporarily emit odors.
To the fullest extent permitted by law, BSC is not responsible for extended dry times, odors, or reduced results due to environmental factors beyond its control (§5.7).

11.17 Cross-Reference & Integration

This disclaimer section (§11.0–§11.16) operates together with the Operational Policies (§10.0) and General Terms (§12.0).
If a conflict arises, the more specific protection or limitation governs.

12.0 Legal Agreements & Covenants — Recurring Residential Cleaning

12.1 Non-Solicitation & Non-Circumvention

12.1.1 Restriction.
The Client acknowledges BSC’s investment in recruiting, screening, training, and retaining its employees and subcontractors. During the Term of this Agreement and for twelve (12) months after its termination, the Client (including affiliates, household members, family, employees, agents, or related parties) shall not:
a) Solicit, recruit, hire, or retain any BSC personnel (employees or subcontractors) who have performed services for the Client within the prior twelve (12) months, for any work outside BSC’s direct supervision;
b) Circumvent BSC by engaging such personnel directly or indirectly for private cleaning or maintenance work; or
c) Use such current or former personnel to establish or participate in a competing cleaning or housekeeping arrangement.

12.1.2 Scope of Restriction.
This restriction applies to all direct and indirect engagements, including those arranged through intermediaries, related entities, or family members residing at the property.

12.1.3 Liquidated Damages.
For each violation of this clause, the Client agrees to pay $3,700 per individual per incident, representing BSC’s average recruiting, onboarding, and training cost.
The parties acknowledge this amount as a reasonable estimate of harm and not a penalty, due to the difficulty of calculating precise damages.
Nothing herein restricts a worker’s independent job search or mobility absent Client solicitation.

12.2 Confidentiality & Data Security (Mutual; NY SHIELD Act)

12.2.1 Confidential Information.
Each party will keep confidential the other party’s non-public information, including but not limited to: access credentials, building codes, floor plans, contact lists, pricing, policies, photographs, or employee data. Such information shall be used solely for purposes of performing this Agreement.

12.2.2 Staff NDAs.
All BSC employees and subcontractors are bound by internal confidentiality agreements and trained on privacy and data protection protocols.

12.2.3 Safeguards & Breach Notice.
BSC maintains administrative, technical, and physical safeguards in compliance with the New York SHIELD Act. In the event of a data breach affecting Client data, BSC will notify the Client without unreasonable delay and follow applicable law.

12.2.4 Return or Destruction.
Upon written request or contract termination, each party will return or securely destroy the other party’s confidential information, except where retention is required by law or preserved in encrypted backups.

12.2.5 Usage Limits.
BSC will not use Client photos, videos, logos, or personal content for marketing without written consent (§1.5, §10.3, §11.11). Operational before/after photos remain for internal quality assurance only (§10.3).

12.3 Acknowledgment of Terms, Conditions & Disclaimers

By booking or accepting recurring cleaning services, the Client acknowledges and agrees to be bound by all sections of this Agreement, including but not limited to:

Policy Updates (§1.0)
Pricing & Payments (§2.0)
Scheduling (§3.0)
Scope & Add-On Terms (§4.0)
Access & Security (§5.0)
Insurance & Claims (§6.0)
Satisfaction & Guarantees (§7.0)
Rates, Adjustments & Renewal (§8.0)
Staff Policies (§9.0)
Operational Policies (§10.0)
Disclaimers (§11.0)
and any attached Exhibits (including Exhibit A — Residential Work Specifications).

12.4 Governing Law & Venue

This Agreement is governed by and construed under the laws of the State of New York.
The exclusive venue for any dispute shall be the Supreme Court of the State of New York, Kings County (Brooklyn).

12.5 Dispute Resolution (Good Faith; Mediation First)

12.5.1 Informal Resolution.
If any dispute arises, both parties agree to first confer in good faith within ten (10) days of written notice to seek resolution.

12.5.2 Mediation.
If the issue is not resolved, the parties shall submit the dispute to non-binding mediation in New York City (e.g., JAMS or AAA).

12.5.3 Litigation.
If mediation fails, either party may pursue legal action in the court designated under §12.4.
Each party shall bear its own legal costs, except as otherwise stated in §2.6 (Collections & Legal Fees).

12.5.4 Injunctive Relief.
Notwithstanding the above, either party may seek temporary injunctive relief without mediation to enforce confidentiality (§12.2) or non-solicitation (§12.1).

12.6 Indemnification (Client)

To the fullest extent permitted by law, the Client shall indemnify, defend, and hold harmless Bright Space Cleaning LLC, its owners, employees, subcontractors, and agents from any claims, losses, damages, or expenses (including reasonable attorney’s fees) arising out of:
a) Client’s breach of this Agreement;
b) Unsafe, unsanitary, or non-compliant site conditions;
c) Client’s directions, products, or instructions that cause damage; or
d) Failure to disclose hazards, specialty surfaces, allergies, or site restrictions.
This indemnity does not apply to claims caused solely by BSC’s gross negligence or willful misconduct.

12.7 Limitation of Liability

To the fullest extent permitted by law, and in addition to §6.6:
a) BSC’s total aggregate liability for any claim arising from a given visit shall not exceed the amount paid by the Client for that visit;
b) BSC shall not be liable for indirect, incidental, special, punitive, or consequential damages (including loss of use, lost profits, or emotional distress); and
c) Nothing herein limits liability for gross negligence, willful misconduct, or non-waivable statutory rights.

12.8 Force Majeure

Neither party shall be held liable for delay or non-performance caused by circumstances beyond reasonable control, including natural disasters, utility outages, civil unrest, labor shortages, pandemics, or building access restrictions.
Obligations affected by such events are suspended until practicable to resume; payments for services already rendered remain due.

If the condition continues beyond thirty (30) days, both parties will work in good faith to adjust schedules, frequency, or scope per §3.0 and §8.5.

12.9 Assignment

The Client may not assign this Agreement or transfer responsibilities without BSC’s written consent.
BSC may assign this Agreement to an affiliate or successor entity (including via merger or sale) that assumes all obligations herein.
Use of subcontractors is permitted under §9.8 (Staff Policies).

12.10 Notices

Formal notices must be in writing and sent by email or certified mail to the addresses listed in the signed Proposal.
A notice is considered received upon (a) confirmed email delivery (no bounce notice), or (b) three (3) business days after certified mailing.
The Client is responsible for keeping all contact information current (§2.9, §5.1).

12.11 Automatic Renewal & Material-Change Notice (NY GBL §527-a)

If this Agreement renews automatically, BSC shall provide written notice 5–30 days before renewal identifying any material change, including pricing adjustments under §§8.4–8.8.
The Client may decline renewal by written notice before the renewal date.
If such notice is not given, the prior terms and rates remain in effect for the renewal period, in accordance with New York law.

12.12 Miscellaneous

12.12.1 Entire Agreement.
This Agreement (including all Exhibits and incorporated policies) constitutes the full understanding between the parties and supersedes prior agreements.
Amendments must be in writing and mutually acknowledged via email or e-signature.

12.12.2 Severability.
If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in effect.

12.12.3 Waiver.
Failure to enforce any right under this Agreement does not constitute a continuing waiver.

12.12.4 Headings.
Headings are for reference only and do not affect interpretation.

12.12.5 Counterparts & Electronic Signature.
This Agreement may be executed in counterparts, including via electronic signature (DocuSign, Adobe Sign, or equivalent). Electronic acceptance has the same legal effect as a handwritten signature under ESRA and ESIGN.

12.12.6 No Third-Party Beneficiaries.
This Agreement benefits only the parties hereto; no other individuals or entities may claim rights under it.

12.12.7 Website Privacy.
Use of BSC’s website, online scheduling forms, or submission portals is subject to BSC’s Website Privacy Policy, which may be updated periodically to comply with applicable law.

A2. Not Included / Exclusions

Unless explicitly included in the signed Proposal, approved as a paid add-on (§8.9), or covered by a separate agreement, the following are not included in recurring residential cleaning services:

A3. Additional Conditions (Recurring Residential)

Exhibit A4 — Optional Add-On Services (Pre-Scheduled Only).

Footnotes & Definitions

Reachable Windows (See §4.1.5)
“Reachable windows” are interior glass surfaces accessible from floor level (up to approximately seven (7) feet in total reach) using standard tools. Any higher or ladder-required glass must be quoted separately per §8.7.1.

Decluttering & Organization (See §4.6.6)
Decluttering services are limited to light or moderate household organization. This add-on does not include hoarding cleanup, sanitation hazards, pest or odor remediation, or biohazard materials. Such conditions will be re-quoted under a separate Heavy Restoration or Hoarder Cleanup scope.

Laundry Service (See §10.12)
Laundry service is performed at Client’s risk. Off-site loads incur laundromat charges in addition to BSC’s base fee. Put-away service requires a signed waiver.

Exhibit B — Cleaning Necessity Level (CNL) Policy

Purpose. CNL classifies property condition so BSC can align time, crew, tools, and price. Client selects a preliminary level during intake; BSC verifies and may reclassify on arrival (see §4.5).

Client Intake Requirement. Client selects a level on the intake form and may upload photos. If the home is misclassified or conditions materially differ, BSC will reassess on arrival under §4.6 and propose adjustments. If added time/fees are declined, §4.3 Priority-Only Completion applies. If conditions prevent safe/effective work, the visit may be treated as a lockout per §3.3.

Exhibit C — Service Commitment Statement

Bright Space Cleaning (“BSC”) is committed to delivering high-quality, reliable, and secure cleaning services. This Service Commitment Statement outlines key standards and operational practices that support BSC’s service delivery:

ID Badges
a. All cleaning technicians and managers are easily identifiable with proper ID badges.
b. Each badge displays the employee’s name, position, and date of hire.
c. The presence of ID badges provides peace of mind, ensuring Clients know exactly who is at their door.
Strong Front-Line Supervision
a. Each cleaning technician works under the guidance of a trained line supervisor.
b. The Manager’s role includes directing work, supporting staff, and ensuring thorough cleaning of the premises.
c. Supervision visits are unannounced and occur at varying intervals (typically one to three months) to maintain high standards and avoid complacency.
GPS Tracking System & Timekeeping
a. BSC ensures punctuality and accuracy in service delivery through its GPS tracking system.
b. Features include late alerts, building-specific geofence perimeters, and real-time monitoring for prompt response to discrepancies.
c. Timekeeping records real-time data to maintain strict scheduling and accountability.
Uniforms
a. To ensure professionalism and easy identification, all cleaning staff and site managers wear BSC uniforms.
b. Uniforms prominently display the BSC brand, reflecting company standards.
Trained Staff
a. All staff undergo rigorous training, including a minimum of 25 hours of theoretical learning and 15 hours of practical training, followed by an exam.
b. Depending on their role, some staff hold specialized certifications (e.g., upholstery cleaning, carpet cleaning, housekeeping).
Competitive Pricing
a. BSC offers competitively priced cleaning packages, ensuring excellent value.
b. Pricing strategies are designed to match or exceed competitor offerings without compromising quality.
Insurance, Bonding & Certification
a. BSC is fully insured, bonded, and certified, providing Clients with peace of mind.
b. These credentials reflect BSC’s commitment to safety, reliability, and professional standards.

Version

Residential Recurring Cleaning T&Cs v1.0 — Effective11/11/2025 2:23:49 PM

Bright Space Cleaning Terms, Conditions & Disclaimers

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1.0 Introduction

Each visit is part of an ongoing service relationship but may be re-scoped, suspended, or terminated under §3.6. Scope and task lists are detailed in Exhibit A (Residential Recurring Work Specifications). Items marked “Not Included” are excluded unless approved and priced separately.

1.1 Policy Updates

1.2 Contact Information

Bright Space Cleaning 216 North 8th Street, #B, Brooklyn, NY 11211 📧 info@brightspacenyc.com 📱 718-490-5574 📞 718-744-0272 Website: www.brightspacenyc.com

1.3 Cleaning Necessity Level (CNL)

“CNL” (Cleaning Necessity Level) is BSC’s internal framework for classifying property condition and estimating the labor required for recurring maintenance. Your quoted rate is based on the CNL observed during the initial walkthrough or intake photos.

See Exhibit B for definitions and examples of CNL levels.

1.4 Service Scope Limitation

These categories require separate written proposals, rates, and Terms & Conditions due to their different equipment, timing, and risk levels.

If such conditions are observed on arrival — for example, visible contractor dust, paint residue, event debris, or relocation clutter — BSC may document the situation and pause the service to re-quote the project under the appropriate scope pursuant to §4.2.

1.5 Marketing & Media Consent (By Booking; Non-Identifying Only)

BSC will not intentionally include faces, children, personal documents, family photos, street numbers, or other identifying details, and will blur or crop media as needed.

This consent does not apply if an active Non-Disclosure Agreement (NDA) is in place (§5.1.1) or where prohibited by law, HOA, or building policy.

You may revoke this consent at any time prospectively by emailing freddy@brightspacenyc.com. Upon written revocation, BSC will remove media from active marketing use within a reasonable period, though previously distributed materials may remain in third-party archives beyond BSC’s control.

Operational or quality-assurance photos remain governed by §§7.0 and 10.3.

2.0 Payments, Billing & Disputes (Recurring Residential)

2.1 Invoicing & Due Date

2.2 Accepted Payment Methods; Invoicing Platform; Card Surcharges

2.3 Late Fees; Suspension; Past-Due Milestones

2.3.1 Late Fee: If payment is not received within 24 hours after service completion and invoice delivery, a finance charge applies: the greater of $50 or 1.5% of the unpaid balance per month (simple, non-compounding; not to exceed the maximum permitted by law).

2.3.2 Service Suspension: Balances outstanding for more than fifteen (15) days, or two (2) consecutive missed payments, may result in temporary suspension of recurring service until the account is brought current.

2.3.3 Collections Milestone: If any invoice remains unpaid for more than thirty (30) days, BSC may refer the account to a licensed debt collection agency and may require prepayment for any future appointments.

2.4 Chargebacks / ACH Returns (Prior Notice Required)

2.5 Dispute Window for Added-Time or Upgrade Charges

2.6 No Setoff

Client agrees to pay undisputed amounts without setoff, withholding, or counterclaim. Any dispute must be raised in writing before the due date; the parties will cooperate in good faith to resolve promptly.

2.7 Collections & Recovery Costs; Litigation

2.8 Sales Tax (NYS/NYC)

2.9 Billing Contact & (If Applicable) Business Authorization

2.9.1 The Client will provide and maintain a current billing contact (name and email for invoicing; optional mailing address). 2.9.2 If the Client is a business entity, this Agreement must be signed by a duly authorized representative. For efficient billing setup, BSC may request:

Name of the responsible party

Title/position

Invoicing email

Main office mailing address or preferred billing address

3.0 Scheduling, Access & Cancellations (Recurring Residential)

3.1 Service Schedule, Hours of Operation & Holidays

3.1.3 After-Hours Requests. Requests for service outside regular hours must be made in advance and are subject to staff availability and any applicable after-hours surcharge (§ 8.13).

3.2 Confirmations & Reminders

3.2.1 Automated reminders are sent 3 days, 1 day, and 10 minutes before each visit. 3.2.2 Calendar invitations or text confirmations constitute official notice of each appointment.