4.2.6 Client Acknowledgment
By approving the quote or work order, the Client acknowledges that pricing is based on the described CNL or CNL-PR level. Changes discovered on-site may alter labor requirements, scheduling, and cost.

4.2.7 Authorization. Any scope change or added time is binding upon written approval by Client’s on-site contact via email or text (screenshots or logs suffice).
4.2.8 Material Misstatement. If the questionnaire/site info materially understates the scope or condition, BSC may pause work, issue a revised estimate, and apply the deposit to a mobilization fee (up to $200) if Client declines the revision.
4.2.9 Priority-Only Completion. If Client declines additional time/fees, Client shall identify priority areas. BSC will complete those within the original budget; no guarantee applies to non-priority or deferred areas.
4.2.10 Photo Documentation. BSC may photograph/video pre-existing conditions and completed work to document scope and completion. (Cross-references 10.3.). BSC may take before-and-after photos or videos of serviced areas for quality-control, training, and documentation purposes (§ 10.3). Any marketing use of such images is subject to client consent and handled in accordance with § 1.4 (Marketing Media Consent).

4.3 Dishwashing Policy

4.3.1 For post-move cleanings, dishwashing is not included.
4.3.2 Clients must ensure dishes are washed and stored prior to service.
4.3.3 If unwashed dishes are present, a minimum additional charge of $65.00 will apply. Clients should inform us in advance if dishwashing assistance will be needed. BSC will only handle dishwasher-safe items and is not responsible for damage to fragile, crystal, antique, or specialty dishware. If unsafe water temperature, plumbing issues, or excessive clutter prevent safe dishwashing, BSC may skip that task without liability (§ 11.14).

4.4 Safety & Right to Pause or Skip Unsafe Work
BSC reserves the right to pause or decline tasks that present safety hazards, including exposed wiring, unstable structures, broken glass, wet finishes, or obstructed access. If unsafe conditions prevent completion, BSC will document the issue and notify the Client.
Work may resume once the area is safe, with any additional time billed per § 4.2.3.
BSC is not liable for incomplete work, delays, or odors resulting from skipped areas due to unsafe or inaccessible conditions.

5.0 Access, Security & Health–Safety

5.1 Security and Access

5.1.1 Bright Space Cleaning employs a team of reliable, professional cleaning technicians. For security, Clients must secure or remove any sensitive documents, valuables, or confidential items prior to service.
5.1.2 If you provide keys or access codes, they will be kept confidential and used strictly for the purposes of providing cleaning services.
5.1.3 Cleaning technicians are not permitted to open drawers, cabinets, or closets unless specifically instructed.

5.1.4 Confidentiality & Non-Disclosure (NDA).
Upon Client request, the parties may execute a mutual NDA before service. BSC personnel will not disclose or discuss private, personal, or business information observed during service. Client agrees not to disclose BSC’s proprietary training materials, pricing, internal communications, or operating procedures. All BSC staff are bound by internal confidentiality agreements and privacy-aware practices.

5.1.5 Personnel Standards & Identification.
All technicians undergo identity verification and work-eligibility screening prior to assignment, receive training in privacy, PPE, and safe conduct, and wear branded uniforms with visible photo ID while on site.

5.1.6 “No-Browse / No-Record” Policy.
Technicians do not read, photograph, copy, or remove personal papers, mail, or digital media; do not access computers/devices; and move items only as reasonably necessary to clean the surface, returning items to place.

5.1.7 No-Grant Entry Policy.
BSC staff will not unlock doors, open gates, or grant entry to anyone not part of the scheduled team and will not check IDs or decide who should enter (including family, guests, contractors, delivery drivers, maintenance). All entrants must use the Client’s access arrangements.

5.1.8 Door-Holding & Shared Entrances.
To prevent unauthorized entry, BSC staff do not hold doors or allow tailgating when arriving or departing. Each person must enter using the Client’s normal procedure.

5.1.9 Visitors, Deliveries & Third-Party Access.
Technicians do not sign for packages, accept deliveries, or admit third-party vendors. If deliveries or contractor visits are expected, the Client (or representative) must be present to receive them.

5.2 Health and Safety

5.2.1 BSC prioritizes the health and safety of both Clients and staff. We follow strict protocols to maintain a clean, safe environment and prevent the spread of bacteria and disease.
5.2.2 Cleaning techs are not equipped or permitted to handle hazardous waste, including but not limited to:
 a. Mold
 b. Human or animal feces
 c. Bodily fluids
 d. Flea infestations
 e. Rodent infestations
5.2.3 If such conditions are present, specialized services must be requested in advance.
5.2.4 If encountered unexpectedly, our technicians will avoid the affected area to prevent contamination.

5.2.5 Hazardous or Unsanitary Conditions (Exclusions).
BSC provides post-construction cleaning, not biohazard or regulated-material remediation. Excluded conditions include: mold or suspected mold; human/animal feces; bodily fluids/blood; fleas/bedbugs or other infestations; rodent infestations; asbestos, lead, or other regulated hazards; and any area requiring licensed abatement. If encountered, BSC will avoid the area, notify Client, and proceed only where safe; BSC may pause/reschedule and recommend licensed remediation. Discovery of such conditions may be treated as a lockout under §3.3.

5.3 Temperature Guidelines

5.3.1 For the comfort and safety of cleaning staff:
 a. During summer, Clients should maintain a temperature of 78°F (25.5°C) or lower in the workspace.
 b. During winter, temperatures should be maintained between 68°F and 72°F (20°C–22°C).
5.3.2 These ranges align with U.S. Department of Energy guidelines for efficiency and comfort.
5.3.3 If different temperature settings are required for health or operational reasons, Clients must notify BSC in advance.

5.3.4 Ventilation & Pause/Reschedule.
Maintain reasonable ventilation in active areas. If temperature/ventilation conditions prevent safe or effective work, BSC may pause, adjust sequence, or reschedule; lockout/rescheduling terms apply (see §3.3). Where feasible, BSC may reduce scope within the booked window, request added time under §4.2 (with approval), or proceed under §4.3 (Priority-Only Completion).

5.4 PPE & Hazard Prevention

5.4.1 All cleaning technicians receive training to prevent hazards by properly handling equipment, supplies, spills, and cords.
5.4.2 Clients should allow adequate space for technicians to work and minimize unnecessary interaction during active cleaning. A distance of at least 6 feet is recommended.
5.4.3 Staff are equipped with the following PPE:
 a. Shoe covers (mandatory)
 b. Gloves (mandatory, changed after bathrooms or kitchen)
 c. Masks (optional, unless otherwise required by site policies)
5.4.4 Clients must report any hazardous conditions or PPE non-compliance immediately. BSC takes such reports seriously.

5.5 Use of Client Utilities and Disposal of Water  

5.5.1 The Client agrees to provide Bright Space Cleaning (“BSC”) with access to on-site running water and electricity for the full duration of the cleaning services. These utilities are essential for the proper execution of post-construction cleaning, including but not limited to the operation of extraction machines, steamers, vacuums, and other electrical equipment.

5.5.2 BSC’s use of on-site water and electrical power is standard and necessary for the proper performance of cleaning services. No discounts, refunds, or service credits will be issued in connection with the use of the Client’s utilities, including but not limited to water consumption or electricity usage during the service.

5.5.3 BSC staff dispose of non-hazardous wastewater only to on-site sanitary or combined sewers (toilets, mop/slop/janitor sinks), never to storm drains, exterior catch basins, streets, or the ground. Solids are screened first. No prohibited substances are discharged. If a site has special plumbing restrictions, Client must inform BSC in writing before service. BSC follows all applicable NYC DEP sewer and stormwater rules.

5.5.4 BSC shall not be responsible or liable for any plumbing blockages or backups that may occur during or after the disposal of wastewater, except to the extent caused by BSC’s gross negligence or willful misconduct. This includes, but is not limited to, clogged toilets, sinks, floor drains, or pipes resulting from pre-existing conditions, construction debris in the lines, inadequate building plumbing, or other factors outside BSC’s control.

5.5.5 Because plumbing functionality is part of the Client’s facility responsibility, and except where issues are directly caused by BSC’s gross negligence or willful misconduct, no discounts, refunds, or service credits will be issued for plumbing issues that arise during or after cleaning. The Client acknowledges that such conditions are outside BSC’s control and may require a licensed plumber for resolution.

5.5.6 Failure to Provide Utilities

If BSC arrives on-site and finds that water and/or electricity are not available, BSC will immediately contact the Client. If the issue is not resolved within a reasonable time, BSC will terminate the service, and the contract will be deemed canceled by the Client. In such cases, BSC will retain the booking deposit in full, as cleaning cannot be performed without the required utilities. Rescheduling may be arranged at BSC’s discretion and subject to additional fees.

5.6 Health and Illness Terms
5.6.1 Staff Health Restrictions. Bright Space Cleaning (“BSC”) maintains strict health protocols to reduce the risk of exposure to contagious illnesses. Any employee, contractor, or cleaning technician who is actively sick, displaying symptoms of a contagious illness, or recovering from a communicable condition will not be permitted to report to work or enter Client properties until they are medically cleared or symptom-free in accordance with applicable public health guidelines.

5.6.2 Client Illness Notification. Clients must notify BSC prior to any scheduled service if (a) anyone on the premises is currently experiencing symptoms of a contagious illness, or (b) there has been a recent confirmed case of a transmissible disease within the space. Timely notice allows BSC to assess risk and take appropriate precautions for the health of both staff and the Client’s occupants.

5.6.3 Right to Reschedule or Postpone. BSC reserves the right to reschedule, postpone, or cancel any cleaning service if illness is present or suspected—either among BSC personnel or at the Client’s location. These decisions are made in good faith to protect all parties’ well-being.

5.6.4 Communication and Rescheduling. Clients are expected to communicate any health-related concerns as early as possible. BSC will make reasonable efforts to accommodate rescheduling without penalty when illness is involved.

5.7 Electrical Safety.
Disclose non-functional, overloaded, or unsafe outlets or circuits before arrival. BSC may refuse questionable circuits. If electrical conditions prevent safe or effective cleaning, BSC may pause or reschedule under § 3.3.

5.8 Décor, Fixtures & Furniture Stability.
Before service, secure or remove wall décor, ceiling fixtures, art, mirrors, or unstable furniture, and notify BSC of concerns. BSC may skip items or areas deemed unstable. See also § 11.7.

5.9 Area Accessibility & Clutter.
Work areas must be reasonably accessible and free of excessive clutter/obstructions. Significant obstructions or safety hazards may trigger §4.2 (added time/upgrade) or §4.3 (Priority-Only Completion). Decluttering/organization are not included unless purchased and approved in writing. If blinds/shades are taped, painted-over, or obstructed, only light dusting may be performed; deep cleaning must be quoted as an add-on (§11.20).

5.10 Work-Zone Safety — Supplies, Equipment, Cords & Hoses.
BSC stages tools/supplies to minimize trip hazards; cords/hoses routed along edges where feasible. Client/occupants agree to stay clear of cords, hoses, wet areas, and active zones until cleared. When powered/heavy equipment (vacuums, steamers, extractors) is in use, do not enter/cross the work area until staff confirm it is safe.

5.11 Hazard Reporting & Corrective Action.
Notify the on-site lead or BSC dispatch immediately about any safety concern (spill, cord placement, PPE issue). BSC will take prompt corrective action where reasonable. If any condition prevents safe/effective work, BSC may pause or reschedule under §3.3.

5.12 Client Duty of Care.
Client is responsible for informing occupants/visitors of these rules and for keeping them out of work zones and recently cleaned wet areas until cleared by staff.

5.13 Pets (Containment & Safety).
For everyone’s safety, pets must be contained away from active work zones (cords, hoses, wet floors, equipment). Staff do not feed, relocate, or supervise pets and do not clean/remove pet waste. Doors may be opened during equipment setup; Client is solely responsible for preventing escapes. If pets cannot be safely contained, BSC may skip affected areas; completeness is not guaranteed in those areas. [If you have liability/pets sections later, you can add: “See also §11.5–§11.6.”]

5.14 Children / Vulnerable Occupants.
BSC cannot supervise children, elderly persons, or anyone requiring assistance. Client must ensure such individuals are not left unattended and remain out of active work zones. To the fullest extent permitted by law, BSC is not liable for injuries/accidents/chemical exposure involving unattended persons during/after service.

5.15 Respectful Conduct & Right to Stop Service.
BSC maintains a safe, harassment-free workplace. If any occupant/guest engages in harassment, discrimination, intimidation, threats, or unsafe behavior toward BSC personnel, the team may pause or end the visit immediately. If ended due to such conduct, the visit is deemed a lockout under §3.3. Future service may require conditions or be declined at BSC’s discretion.
 

6.0 Insurance, Liability & Damage Claims

6.1 Insurance Endorsements & Contract Terms

6.1.1 Clients will be listed on BSC’s insurance policy solely as Certificate Holders.
6.1.2 Additional Endorsements & Premium Charges
Additional endorsements such as Additional Insured, Waiver of Subrogation, or Primary & Non-Contributory Language may increase BSC’s insurance premiums. Any required endorsements beyond a standard Certificate Holder will result in an adjustment to the estimate or contract price to cover the additional insurance costs.
• For one-time services, the additional premium will be charged as a single project surcharge.
• For ongoing service agreements, the total additional premium will be divided across the contract term and added to the monthly invoice.
This charge will be clearly listed in the Pricing section of the Proposal as a separate line item labeled “Premium.”
If the Client terminates the contract early for any reason, the remaining unpaid balance of the additional premium through the original contract end date will become immediately due and payable.

6.1.3 Insurance Modification Timeline & Client Approval
All insurance modification requests are subject to review and approval by BSC’s insurance provider. BSC will provide a written premium quote for any requested endorsements within approximately seven (7) business days of receiving the Client’s written request.
The Client shall have seventy-two (72) hours from the time of notice to accept the cost in writing. For one-time post-construction services, a signed proposal and a fifty percent (50 %) non-refundable deposit are required before BSC initiates endorsement processing. For recurring contracts, written acceptance of the premium cost is required.

6.1.4 Minimum Term & Early Termination (Ongoing Services Only). Insurance endorsement requests for ongoing service agreements require a minimum term of twelve (12) months. If the Client terminates such an agreement early, the unamortized additional insurance premium allocable to the remaining months (as calculated under §6.1.2) becomes immediately due and payable. One-time services are exempt from the minimum-term requirement and are subject to the single project surcharge under §6.1.2. No additional cancellation penalty applies under this §6.1.4.

6.1.5 Liquidated Damages & Enforcement (Final Version)

Any cancellation fees, lockout fees, or liquidated damages specified in this Agreement are intended to represent a fair and reasonable pre-estimate of actual costs incurred by Bright Space Cleaning (“BSC”) — including but not limited to staff scheduling, lost opportunities, administrative time, recruitment, and onboarding expenses — and are not intended as a penalty. These amounts become due upon written notice of the breach or triggering event.

Attorneys’ fees and costs are governed by § 2.3 (Late / Collection Terms) and § 12.4.4 (Dispute Resolution).

6.1.6 Liquidated Damages & Enforcement
Any cancellation fees, lockout fees, or liquidated damages specified in this Agreement are intended to represent a fair and reasonable pre-estimate of actual costs incurred by Bright Space Cleaning (“BSC”)—including but not limited to staff scheduling, lost opportunities, administrative time, recruitment, and onboarding expenses—and are not intended as a penalty. These amounts become due upon written notice of the breach or triggering event.

Attorneys’ Fees. Attorneys’ fees and costs are governed by § 12.4.4 (Dispute Resolution) and § 2.3 (Late / Collection).

6.2 Insurance Coverage & Damage Responsibility

6.2.1 BSC employees are trained in industry-standard cleaning protocols and handle property with care.
6.2.2 In the event of accidental damage caused by BSC staff, the company will address the issue, including repair or replacement if appropriate.
6.2.3 BSC maintains comprehensive insurance coverage for all team members and may file claims with its carrier when necessary.

6.3 Proof of Insurance

6.3.1 Upon request, BSC will provide a valid Certificate of Insurance. The following coverage is maintained at all times:
 a. Comprehensive General Liability Insurance
 b. Workers’ Compensation Insurance
 c. Janitorial Services Insurance/Employee Dishonesty Insurance

6.4 Reporting Damages & Claim Procedures

6.4.1 Notice Window. Report any service-related damage as soon as reasonably practicable and within seventy-two (72) hours after service, or upon discovery for conditions not reasonably detectable within that period (but no later than ten (10) days after service). Late notice may limit remedies only to the extent BSC is prejudiced by the delay.

6.4.2 Staff are trained to immediately report any observed damage during service.
6.4.3 Neither BSC nor its insurance carrier will hold employees personally liable for incidental damages.

6.5 Claim Evaluation & Reimbursement Limits

6.5.1 BSC will investigate all claims. Claims may be rejected if they do not meet reporting criteria, including but not limited to:
 a. Failure to notify BSC of valuable or fragile items
 b. Wall hangings mounted with improper hardware (tape, unstable tacks, etc.)
 c. Unstable objects or furniture
 d. Whitewashed or improperly sealed furniture surfaces
6.5.2 For items valued at $100 or less, BSC may provide direct replacement or reimbursement.
6.5.3 For items over $100, a formal insurance claim and investigation are required.
6.5.4 Some items may be sent to a professional for repair.

6.5.4A Shared / Third-Party Access
When other parties (e.g., contractors, movers, building staff, or maintenance personnel) have access to the site before, during, or after BSC’s services, the Client agrees to assist in determining responsibility for any alleged damage or loss.
BSC is not responsible for damage caused by third parties or by conditions outside BSC’s control.

6.5.5 Brittle / Compromised Components (Hoods & Appliances)
During post-construction and appliance detailing, removable parts and materials—such as vent-hood filters, fan blades, trim rings, plastic panels, switch knobs, seals, gaskets, or corroded fasteners—may become brittle or weakened from heat exposure, paint overspray, adhesive residue, age, or corrosion.
If unusual resistance or risk is detected, BSC will stop and advise options before proceeding.
BSC exercises reasonable care when cleaning or removing these components; however, BSC is not responsible for cracking, breakage, or separation that occurs due to pre-existing brittleness, corrosion, or manufacturer defects.
Such damage is considered a normal risk of post-construction cleaning unless caused by gross negligence or willful misconduct by BSC.

6.6 Verification & Training

6.6.1 Verification. Reasonable verification is required for all claims. For items over $100, Client shall provide receipts, estimates, or photographs sufficient for evaluation.
6.6.2 Damaged items should be retained for inspection. Items may be used for staff training and quality control.

6.7 Limitation of Liability & Indemnification

6.7.1 Limitation of Liability. Subject to §12.4.2, BSC’s total liability to the Client for any and all claims, damages, or losses arising out of or relating to this Agreement shall not exceed the total amount paid by the Client for the specific service giving rise to the claim. In no event shall BSC be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of business, loss of profits, or diminution of value.

6.7.2 Gross Negligence Carve-Out. Nothing in this Agreement shall be construed to limit or waive liability for BSC’s gross negligence, willful misconduct, or violations of law, consistent with New York public policy.

6.7.2A Insurance as Exclusive Remedy
To the extent any loss is or could be covered by insurance maintained by either party, that insurance shall be the sole and exclusive source of recovery, except in cases of gross negligence or willful misconduct. Each party waives subrogation rights inconsistent with this clause.

6.7.3 Client Indemnification. In addition to §12.4.1, and to the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless BSC, its owners, employees, subcontractors, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

(a) the Client’s breach of this Agreement;
(b) unsafe or non-compliant site conditions;
(c) third-party claims related to property or persons under the Client’s control; or
(d) materials, instructions, or conditions provided by the Client.

This indemnification shall not apply to the extent of BSC’s gross negligence or willful misconduct.

 

7.0 Quality Assurance & Satisfaction Guarantees

Bright Space Cleaning (“BSC”) strives to maintain the highest professional standards on all Post-Construction and Post-Renovation Cleanings.

7.1 100% Satisfaction Guarantee (Re-Clean Policy)

7.1.1 BSC guarantees the quality of its workmanship.
7.1.2 If workmanship issues are identified within twenty-four (24) hours after service (e.g., missed areas, visible residue, or dust accumulation consistent with construction dust fallout), BSC will return to re-clean the affected areas at no additional cost.
7.1.3 Re-cleans are typically scheduled within one (1) to three (3) business days, subject to site access and project scheduling.
7.1.4 The guarantee applies only to cleaning workmanship. It does not cover permanent damage, etching, staining, adhesive residue that requires scraping, or new dust that settles after BSC’s departure.

7.1.5 Scope Limitation. The re-clean guarantee in §§7.1–7.2 applies to workmanship from the applicable service scope. It does not cover dust/residue created by new or intervening contractor activity after BSC’s Post-Construction service or between Post-Construction and Post-Move visits.

7.2 Request Window & Conditions

7.2.1 Requests for re-cleaning must be submitted by email or text within twenty-four (24) hours of the original cleaning.
7.2.2 If two (2) reasonable re-clean times are offered and declined, the guarantee is deemed satisfied and void.
7.2.3 If a re-clean is offered and declined, no refund, discount, or complimentary service will be provided. The guarantee exists to correct issues, not to extend cleaning time.
7.2.4 Documentation Requirement. To assist in quality review, the Client agrees to provide a brief description and, where possible, photos or video of the affected areas.

7.3 Client Feedback & Incentives

BSC may send a short satisfaction survey following completion of service.
As a courtesy, Clients who submit the survey within seventy-two (72) hours may receive a $15 courtesy credit applicable to their next service (one per project; non-transferable; no cash value).
This survey is optional and does not replace the 24-hour re-clean request window.

7.4 Satisfaction Remedies & Refund Policy

For workmanship issues, the exclusive remedy is a re-clean of affected areas under §§7.1–7.2.
Refunds are not offered once service is rendered, except at BSC’s sole discretion as a one-time courtesy credit.
This limitation does not affect damage claims handled under §6 (Insurance, Liability & Damage).

7.5 Courtesy Communication & Public Feedback

BSC values transparency and fair resolution. If any concern arises, the Client agrees to contact BSC first to allow reasonable time for review and correction before posting public reviews or social media feedback.
This section does not restrict the Client’s legal right to share honest opinions or factual experiences as protected by law—it simply ensures that issues are addressed promptly and fairly.

 

8.0 Rates, Proposal Terms & Client Responsibilities

8.1.0 Rates and Calculations

Post-Construction and Post-Renovation Cleanings are billed per project, not by the hour. Pricing reflects the total expected labor, logistics, and materials required to achieve completion for the defined scope and verified CNL-PR (§ 4.2).
Actual time on-site may vary by crew size, access, or layout.
If the team finishes early, no price reduction or partial refund applies.

8.1.1 Bright Space Cleaning calculates pricing based on the Client questionnaire, site information, and selected cleaning frequency.
8.1.2 Pricing is project-based for the quoted scope. If the actual condition or scope is larger than represented, added work or time will be billed under §4.2 (either as an upgrade or at $75 per hour per technician, with written approval).
8.1.3 Actual time spent may vary depending on the speed and number of assigned staff.
8.1.4 If a job is completed ahead of the estimated time window, staff may leave upon completion and proceed to their next assignment.
8.1.5 BSC uses an internal Cleaning Point System to ensure thorough and efficient service delivery.
8.1.6 Conditions Affecting Price
Estimates are based on the Client’s intake form, photos, or walkthrough, and declared site details (square footage, number of rooms, baths, levels, etc.).
If on-site conditions materially differ—such as a higher CNL-PR than declared, residual construction dust, incomplete contractor work, added areas, or access restrictions—§4.2 applies (added time, upgrade, or Priority-Only Completion).
Written approval is required before additional work begins. Intervening Work. Any contractor activity after the initial Post-Construction clean (e.g., punch-list painting, sanding, drilling) voids Post-Move pricing for affected areas. Those areas are billable as Post-Construction work under §4.2 at CNL-PR rates or added-time pricing with written approval

8.1.7 Add-Ons & Special Conditions
Unusually heavy debris, adhesive, or dust beyond the quoted scope—or extra rooms, fixtures, or surfaces not listed—will be quoted as add-ons or billed at $75 per hour per technician (1-hour minimum) with the Client’s written approval.
Excluded items requiring separate authorization and pricing include:
• bulk trash removal or hauling;
• exterior windows;
• interior storage cleaning (closets, drawers, cabinets) when furnished;
• decluttering or organization;
• dishwashing;
• post-painting adhesive or sticker removal.

• Deep cleaning of blinds/shades (mini-blinds, wood/faux-wood, roller, Roman, cellular, solar). Standard service includes light dusting only within reach limits; deep cleaning must be quoted and scheduled as an add-on.

Post-Move Limitation. Post-Move Cleaning excludes removal of new construction residues (adhesive film, overspray, plaster piles, floor haze, cabinet re-dusting from new cuts). Such conditions require upgrade or re-quote per § 4.2.

If approval is declined, BSC proceeds under § 4.3 (Priority-Only Completion) for the booked duration.

8.1.8 Client Preparation & Access Requirements
For best results, the Client must ensure the site is ready before arrival:
• Remove tools, equipment, and contractor debris.
• Confirm that utilities (water, power) are active (§5.5).
• Clear work zones and provide unobstructed access to all rooms and fixtures.
• Secure pets and ensure no occupants interfere with active work zones (§5.2).
If technicians cannot begin within fifteen (15) minutes of arrival due to locked entry, ongoing trades, or occupancy interference, the visit may be treated as a lockout (§3.2–§3.3).
Delays caused by incomplete contractor work, clutter, or unready conditions may trigger added time (§4.2) or cancellation with fees (§3.3).

8.2 Proposal Term Validity

8.2.1 This proposal is valid for one (1) month from the issuance date, provided no changes are made to the scope of work or project details.
8.2.2 If conditions, access, insurance, or scope change (e.g., added rooms, endorsement requirements, contractor interference, or new requirements discovered during site preparation), BSC may issue a revised proposal with updated pricing and terms.

8.2.3 Clients are responsible for reviewing and accepting the proposal before work begins.

8.2.4 Contractor or Ongoing Work Interference
If active construction, repair, or contractor work prevents cleaning from starting or continuing safely, BSC may:
(a) reschedule at no penalty if notified at least twenty-four (24) hours in advance; or
(b) bill waiting time and extra cleanup at $75/hour per technician if no notice is given and the team must wait or work around active trades.
If additional time is declined, work proceeds under §4.3 (Priority-Only Completion).
BSC is not responsible for incomplete results or residual dust caused by ongoing work or new construction activity after cleaning.

8.3 Prevailing Wage & Union Labor Disclaimer

8.3.1 Company Classification. Bright Space Cleaning (“BSC”) is a proudly independent, non-union cleaning company licensed and insured to operate across all five boroughs of New York City. BSC does not maintain formal affiliations with any labor union or unionized workforce. All services are provided by trained W-2 employees or vetted subcontractors operating under non-union status.

8.3.2 Definition and Scope. Certain commercial, municipal, or government-affiliated properties in New York City—particularly those operating under public contracts, union leases, or prevailing wage rules—may require that cleaning services be performed by unionized labor or under prevailing wage compensation structures. These requirements are typically regulated by:
a. New York State Labor Law (Articles 8 and 9);
b. The New York City Comptroller’s Office (Prevailing Wage Schedules); and
c. Collective Bargaining Agreements between unions and property owners or managing agents.

BSC does not automatically meet these requirements unless explicitly negotiated and documented in writing.

8.3.3 Union and Prevailing Wage Requests. BSC does not perform union or prevailing wage cleaning services by default. BSC reserves the right to decline service or cancel any active or pending proposal without penalty if:
a. The building, client, or job site requires services to be performed under union labor contracts;
b. The scope of work is subject to prevailing wage requirements and no prior agreement has been made; or
c. The client failed to disclose such conditions during the proposal or onboarding process.

If a client wishes to proceed under such circumstances, they must submit a written request before contract execution. BSC will then conduct a review of applicable labor standards and wage structures. A customized rate, contract term, and compliance agreement must be negotiated and signed. BSC retains sole discretion in determining whether such arrangements can be accommodated.

8.3.4 Right to Cancel or Modify Proposals. If union or prevailing wage requirements are identified after a quote has been issued or a service has been scheduled, BSC reserves the right to void the proposal or cancel the scheduled service without liability or penalty to either party. This protects both parties from entering an unqualified or noncompliant service relationship.

8.3.5 Client Responsibility. Clients are solely responsible for notifying BSC prior to contract signing or scheduling if:
a. The building or project is subject to union labor requirements;
b. Prevailing wage rules apply under city, state, or federal law; or
c. A Collective Bargaining Agreement affects vendor access or payment terms.

Failure to disclose this information in a timely manner may delay scheduling and render any prior quote invalid.

If the Client fails to disclose applicable union labor or prevailing wage requirements before contract execution or scheduling, and such omission results in additional costs, penalties, or administrative burdens to BSC, the Client shall be responsible for reimbursing BSC for all documented costs, fees, and expenses incurred as a direct result of such non-disclosure. This includes, without limitation:
a. Additional payroll costs or wage differentials;
b. Retroactive tax or benefit obligations;
c. Administrative and legal expenses associated with contract modification or cancellation; and
d. Any penalties or assessments issued by regulatory authorities that are directly attributable to the Client’s failure to disclose.

The Client’s failure to disclose shall be deemed a material misrepresentation, entitling BSC to cancel the contract without penalty and pursue recovery of the above costs.

8.3.6 Indemnification for Non-Disclosure. To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless BSC, its owners, employees, subcontractors, and agents from and against any and all claims, liabilities, penalties, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to the Client’s failure to disclose applicable union labor or prevailing wage requirements prior to contract execution. This indemnification shall not apply to the extent of BSC’s gross negligence or willful misconduct.

8.3.7 Contact. To discuss prevailing wage projects or union service exceptions, clients may contact:
Bright Space Cleaning
📧 info@brightspacenyc.com 📱 718-490-5574 📞 718-744-0272
🌐 www.brightspacenyc.com

8.4 Pricing Integrity
Rates stated apply only to the specific one-time Post-Construction or Post-Renovation project described in the approved proposal. They do not establish pricing for recurring or unrelated services.
Taxes are billed per §2.5, and any insurance endorsement premiums are billed separately under §6.1.X (Endorsement Premiums — Prepayment & Non-Refundable).

8.5 Client Confirmation
By accepting the proposal, Client confirms that all site information is accurate, utilities will remain available, and safe access will be provided throughout service.
Client agrees to notify BSC promptly of hazards or fragile conditions (§5.12, §6.3).
 

9.0 Staff Policies & Non-Solicitation

9.1 Team Members, Subcontractors, and Employment Status
9.1.1 Background Screening and Eligibility. All BSC employees and subcontractors undergo background checks prior to assignment, including identity verification, criminal history review, and employment eligibility confirmation. In addition, they must complete BSC’s in-house training program covering cleaning protocols, safety procedures, professional conduct, confidentiality, and proper equipment use. Only individuals who successfully complete all required screening and training may be dispatched to client properties.

9.1.2 Under no circumstances shall any such personnel be considered employees, agents, joint employees, partners, or representatives of the Client. The Client shall not issue directions, enter into separate agreements, or attempt to hire or retain any BSC staff or subcontractors directly, except through BSC’s official channels and with BSC’s prior written authorization.

9.1.3 BSC is an equal opportunity employer and complies with all applicable federal, state, and local employment laws and documentation requirements, including those of the State of New York and the City of New York.

9.1.4 Direction, Work Orders & On-Site Communications
The Client shall communicate day-of priorities or special requests only to the on-site Team Lead or BSC Dispatcher.
Out-of-scope tasks require written approval under §4.2 before work proceeds; if declined, cleaning continues under §4.3 (Priority-Only Completion).
Clients shall not direct, supervise, or evaluate individual technicians; operational control remains solely with BSC.

9.2 Staff Poaching, Non-Solicitation, and Direct Engagement

9.2.1 Clients are prohibited from soliciting, recruiting, directly hiring, indirectly hiring (including through third parties), or otherwise engaging any BSC personnel — including but not limited to cleaning technicians, front desk coverage staff, administrative or office support personnel, and subcontractors — for any services outside of BSC’s official business channels.

9.2.2 Clients shall not request, arrange, or accept services from BSC personnel outside their assigned BSC work schedule, share personal contact information, bypass official communication procedures, or attempt to negotiate separate agreements.

9.2.3 This restriction applies during the entire term of this Agreement and for twelve (12) months following its termination, but only with respect to BSC personnel assigned to the Client’s site or account during the previous twelve (12) months.

9.2.4 Any violation of this section will constitute a material breach of this Agreement. In such cases, BSC may immediately terminate the contract and assess liquidated damages of $3,700.00 per individual, per incident, representing BSC’s average documented costs for recruiting, onboarding, training, and legal compliance. The parties agree that this amount is a reasonable pre-estimate of actual damages and not a penalty, given the difficulty of quantifying the exact harm. This remedy is in addition to BSC’s right to pursue any other remedies available under law.

9.2.5 Survival
This section survives the completion or termination of the project and remains enforceable for twelve (12) months after the last date BSC personnel provided services to the Client.

9.3 Subcontractor Use Terms
9.3.1 Use of Subcontractors and Partner Vendors. To ensure service flexibility, operational efficiency, and access to specialized expertise, Bright Space Cleaning (“BSC”) may, when appropriate, assign portions of the work to qualified subcontractors or partner vendors. This may include, but is not limited to, floor care, post-construction cleanup, upholstery treatment, or other specialized services.

9.3.2 Vetting and Standards. All subcontractors engaged by BSC are:
a. Carefully vetted and approved by BSC’s management team;
b. Trained and required to follow BSC’s operational standards; and
c. Bound to comply with BSC’s safety requirements, confidentiality obligations, and professional conduct terms.

9.3.3 Quality Assurance and Oversight. Even when work is performed by subcontractors, BSC remains fully responsible for:
a. The quality of the services delivered;
b. The completion of all contracted tasks; and
c. Handling any follow-up, customer service matters, or warranty obligations.

Clients will not be required to coordinate directly with subcontractors unless expressly agreed to in writing by both parties.

9.3.4 Client Assurance. Clients can expect the same level of professionalism, care, and service quality whether services are performed by BSC employees or approved subcontractors. Questions regarding subcontractor use for specific projects may be directed to BSC for clarification.

9.4 Supervision, Timekeeping & Operational Photo / Video Documentation.
Field supervisors may perform random or end-of-shift inspections.
GPS or geofencing tools may be used for attendance and quality-assurance verification.
BSC may capture limited “before and after” photos or brief videos solely to document pre-existing conditions and completion (§ 10.3).
No personal documents, computer screens, IDs, or private materials are recorded.
Images are stored in BSC’s secure system for QA, training, or claim review and retained only as reasonably necessary.
Photo documentation does not authorize scope or pricing changes; any added time still requires written approval per §§ 4.2–4.10 (see § 4.3 if declined).

9.5 Marketing Use & Consent Safeguards
Any operational photos or videos used for marketing are governed by § 1.4 (Marketing Media Consent).
BSC does not intentionally include faces, children, personal documents, or identifying details; media is cropped or blurred when needed.
If an active NDA exists (§ 5.1.1) or use is prohibited by building policy, marketing use does not apply.
Clients may revoke consent at any time prospectively by emailing freddy@brightspacenyc.com.

9.6 Keys, Badges & Access Etiquette
Keys, cards, or access codes provided by the Client are stored securely and labeled by anonymized code (no addresses).
For safety, staff follow the “No-Grant Entry” policy (§ 5.1.7): they do not let unaffiliated persons into the premises.
Access, wait-time, and lockouts follow §§ 3.2–3.3.
Building or site rules supplied in writing will be followed when practicable.

9.7 Employee Background Check and Training Terms
9.7.1 Background Screening. Bright Space Cleaning (“BSC”) prioritizes client safety, trust, and peace of mind. All employees and contractors undergo comprehensive background checks before being assigned to any client property. Screenings include, but are not limited to:
a. Identity verification;
b. Criminal history review; and
c. Employment eligibility confirmation.

BSC does not assign staff to residential or commercial properties until they have successfully completed this screening process.

9.7.2 In-House Training Requirements. In addition to background screening, every team member must complete mandatory internal training covering:
a. Cleaning protocols and safety procedures;
b. Professional conduct and customer service standards;
c. Proper use of equipment and chemicals; and
d. Confidentiality and privacy obligations.

Only personnel who meet BSC’s standards for reliability, professionalism, and skill are dispatched to client sites.

9.7.3 Ongoing Commitment. BSC is committed to maintaining a workforce that represents the highest standards of safety, professionalism, and accountability. Clients can be assured that all individuals entering their property have been properly screened and trained in accordance with these terms.

 

10.0 Operational Policies

10.1 Supplies

10.1.1 Bright Space Cleaning provides all necessary cleaning supplies for each one-time service.
10.1.2 Only high-quality, industry-standard, and safe products are used to ensure professional results.
10.1.3 If Clients request the use of alternative cleaning products, BSC will not be responsible for any resulting damage or chemical reactions.
10.1.4 Staff are not permitted to mix BSC products with Client-supplied products.
10.1.5 Odorless products are available upon request for an additional fee.
10.1.6 Material Safety Data Sheets (SDS) are available upon request for all cleaning products used.
10.1.7 Staff arrive at each job site fully equipped with the necessary supplies to complete post-construction or post-move services thoroughly.

10.1.8 Our standard professional supplies include (non-exhaustive):

• Neutral pH multi-surface cleaner
• Degreaser (kitchen/adhesives/contractor film)
• Glass & mirror cleaner (streak-free)
• Disinfectant (EPA-registered)
• Stainless steel polish/cleaner
• Non-acid restroom cleaner/descaler (for post-construction minerals)
• Non-abrasive cream cleanser (fixtures where appropriate)
• Microfiber cloths (color-coded), scrapers with safety blades, sponges
• Dusting tools (high-reach), mops (flat and microfiber), buckets, liners
• HEPA vacuum bags/filters and replacement pads

10.1.9 SDS / OSHA Compliance
BSC maintains Safety Data Sheets (SDS) for all company-provided cleaning agents and complies with OSHA labeling, handling, and storage standards. Copies of SDS are available to Clients upon request (email link acceptable).

10.1.10 Product Selection & Test Spots
BSC selects the least-aggressive effective method for removing post-construction residues and may perform test spots on sensitive finishes or materials. Clients must disclose any specialty surfaces, coatings, or manufacturer restrictions in advance (§§ 11.x).

10.1.11 Allergies & Sensitivities
Clients must notify BSC in writing before service if anyone on-site has allergies, asthma, or sensitivities to cleaning agents or scents. Low-odor or unscented alternatives may be requested; availability and additional cost depend on scope and product class.

10.1.12 Client-Supplied Products (Waiver)
If the Client requires use of Client-supplied products, the Client assumes full responsibility for performance and results and must provide corresponding SDS documentation in advance. BSC may require a written waiver and may decline to use any product deemed unsafe, incompatible, or non-compliant with BSC’s standards.

10.2 Equipment

10.2.1 BSC uses professional-grade equipment to ensure efficient, safe, and high-quality cleaning.
10.2.2 Equipment includes steam cleaners for kitchens and bathrooms, HEPA vacuums, floor scrubbers, and air scrubbers to improve air quality and reduce fine dust.
10.2.3 Staff are trained in proper handling and maintenance of all equipment used on site.

10.2.4 Equipment Use Restriction
Only BSC staff may operate BSC equipment. Clients or third parties may not use, move, or tamper with any BSC equipment without prior authorization.

10.2.5 Post-Move Equipment Use.
For Post-Move Cleaning services, Bright Space Cleaning (“BSC”) technicians arrive with standard hand tools and supplies, including a Swiffer mop, Swiffer duster, microfiber cloths, and professional cleaning products. No specialty machines or heavy equipment are brought to site. The Client must provide access to a working household vacuum for basic floor and surface dust removal.

If BSC finds evidence of new construction, repairs, or active trades during the Post-Move Cleaning, the service will not achieve full results and may be reclassified under §4.2 (Re-Quote Policy) or handled under §3.2.5 (Post-Move Pre-Check).
Because Post-Move Cleaning is designed only for light dust and final detailing, BSC is not responsible for incomplete work, residual dust, or reduced results caused by undisclosed or ongoing construction activity.

Any additional labor or specialized work needed to address construction residues (e.g., adhesive film, overspray, plaster piles, or cabinet re-dusting from new cuts) will require written approval and be billed at $75 per hour per technician or re-quoted as a Post-Construction service.

10.3 Digital Media — QA / Claims vs. Marketing

10.3.1 Operational Documentation
BSC may capture limited before-and-after photos or short video clips solely to document pre-existing conditions and completion, for internal quality assurance, training, or insurance purposes. No faces, people, mail, IDs, computer screens, or other identifying materials are intentionally recorded. All media is stored securely within BSC’s system and retained only as reasonably necessary.

10.3.2 Marketing Use (Follows §1.4)
Any use of media for marketing or portfolio purposes follows §1.4 (Marketing Media Consent). If an active NDA or building/site policy prohibits marketing, operational media will not be used for any marketing purposes. Clients may revoke marketing consent prospectively by written notice to freddy@brightspacenyc.com. BSC will remove such media from active use within a reasonable timeframe; however, previously published third-party or cached posts may remain beyond BSC’s control

10.3.3 By signing this Agreement, the Client grants BSC permission to use before-and-after photographs and/or videos of the serviced spaces for marketing purposes, including but not limited to posting on BSC’s website, social media platforms, and other promotional materials. The Client represents and warrants that they have the legal authority and have obtained any necessary consents from any identifiable individuals, staff, or third parties for such use, in compliance with New York Civil Rights Law §§ 50–51. The Client may opt out of marketing use by notifying BSC in writing or via email before the scheduled service. BSC will blur, crop, or otherwise obscure any personal or identifying information in all marketing materials.

10.3.4 BSC takes privacy seriously. We do not display or disclose any personal or identifying information in our media content. This includes but is not limited to family or personal photographs, personal documents, addresses, or any other identifying information that may be visible in the space. Such details are cropped, blurred, or avoided entirely when selecting media for marketing purposes.

10.4 Social Reviews & Courtesy Resolution

10.4.1 Courtesy Resolution Window
If any concern arises, please notify BSC and allow up to seven (7) days for review or correction before posting public reviews. This request is made as a courtesy and does not limit or restrict any truthful statements or opinions protected by law.

10.4.2 No Compensation for Public Reviews
Bright Space Cleaning (“BSC”) does not provide compensation, discounts, gifts, or any other benefits in exchange for public reviews, testimonials, or endorsements. All client feedback is voluntary and valued equally, regardless of platform.

10.4.3 Endorsement Compliance
If a Client voluntarily posts an endorsement and later receives any general courtesy benefit from BSC (unrelated to review posting), the Client agrees to disclose that benefit in the review in accordance with the Federal Trade Commission (FTC) Endorsement Guides (16 C.F.R. Part 255).

10.5 Tipping
10.5.1 Tipping is never required but is always appreciated by staff for excellent service.
10.5.2 Typical gratuities range from 10–15% of the total fee, but the amount and method are entirely at the Client’s discretion.
10.5.3 Tips may be left at the site on the day of service or added to the final payment. 100% of any gratuity is retained by the assigned cleaning team.

10.6 Referral Program
10.6.1 Bright Space Cleaning (“BSC”) offers referral rewards to Clients who refer new customers who complete a paid service:
  a. The referring Client receives a $20 discount on their next service.
  b. The referred Client receives a $20 discount on their first cleaning.
  c. Six (6) confirmed referrals within a twelve-month period qualify the referring Client for up to two complimentary cleanings per year.
10.6.2 Each referral must provide the referring Client’s unique Reference ID as shown on the Proposal or Service Agreement (Page 7).
10.6.3 Discounts are processed after the referred Client successfully completes their first service.
10.6.4 Referral rewards are a goodwill courtesy and are not linked to public reviews or endorsements (§10.4). Credits hold no cash value and may only be applied to future services.

10.7 Post-Service Feedback Survey
To support transparency and quality improvement, Bright Space Cleaning (“BSC”) may send an optional post-service feedback survey. Completion is entirely voluntary and not conditioned on any particular response.
As a courtesy, Clients who complete the survey within seven (7) days may receive 5% off or up to $50 off their next cleaning (limit one incentive per service visit).
If any Client feedback is later used publicly as a testimonial or review, the disclosure requirements in §10.4 (Endorsement Disclosure Statement) apply.

10.8 Keys, Codes & Lock Systems — Liability Cap

Keys, access cards, or digital entry codes provided by the Client are stored securely and labeled without full address information.
If a physical key or access card is lost or misplaced, Bright Space Cleaning’s (“BSC”) liability is limited to the actual documented re-keying or replacement cost, capped at $200 per visit.
BSC is not responsible for failures of electronic, app-based, or smart-lock systems caused by network outages, software errors, or client-controlled settings.

10.9 Extended Reach & High-Dusting

10.9.1 Standard Reach Limit.
For safety and liability reasons, all dusting, wiping, and detailing are limited to surfaces within a 10-foot total reach from the floor (including extension poles).

10.9.2 Extension Poles & Ladders.
Bright Space Cleaning (“BSC”) may use extension poles and household-grade ladders on stable, dry surfaces, provided the combined working height does not exceed the 10-foot reach limit.

10.9.3 Above 10 Feet.
Any areas higher than 10 feet are excluded from the standard cleaning scope and require advance approval and either a specialty quote or hourly rate as defined in §4.2 (Re-Quote Policy).

10.9.4 Blinds/Shades Above Reach. Blinds or shades located above the 10-foot reach limit are excluded from standard service unless specialty access is arranged and approved as a priced add-on (§8.1.7; §11.20).

10.10 Chandeliers & Specialty Fixtures

10.10.1 Exclusion.
Oversized, multi-tier, or luxury chandeliers requiring scaffolding, disassembly, or specialized rigging are excluded from BSC’s standard scope and must be handled by a licensed lighting professional.

10.10.2 Standard Fixtures.
Cleaning is limited to fixtures reachable within the 10-foot safety limit using non-abrasive methods and without electrical disassembly.
Technicians may decline or pause work if the fixture, surface, or environment appears unsafe, in accordance with §5.12 (Safety Protocols).

10.11 Interiors — Drawers, Cabinets & Closets (Post-Construction)

10.11.1 Empty Units.
In completely empty units, Bright Space Cleaning (“BSC”) opens and cleans the interiors of cabinets, drawers, and closets as part of the standard Post-Construction scope, unless otherwise restricted by building or site policy.

10.11.2 Furnished Units (Surcharge Applies).
In furnished or partially furnished units, interior storage areas containing personal items are excluded from standard service unless expressly authorized in writing.
When approved, these interiors will be billed as an add-on per §4.2 (minimum surcharge may apply depending on quantity and organization required).

10.11.3 Fragility & Safety.
BSC will not force open or adjust misaligned drawers, doors, or hardware, and will not clean unstable shelving or cabinetry.
If instability, damage, or unsafe conditions are observed, interiors may be skipped and documented under §6.3 (Damage Reporting & Documentation). See also § 11.12 (Furniture, Cabinets & Storage Areas) for disclaimers and client responsibilities when interiors contain personal items.