Residential Move-In/Out Cleaning — Terms, Conditions, Disclaimers & Exhibits
1.0 Introduction
This Agreement governs Residential Move-In/Out cleaning services provided by Bright Space Cleaning NYC Inc. (“BSC”) to the Client (“you”). “Owner(s)” refers to BSC’s proprietors. “Cleaning techs,” “technicians,” “employees,” or “subcontractors” refer to personnel performing services. By booking, paying a deposit, and/or signing the signature page, you agree to these Terms, Conditions, Disclaimers, and Exhibits.
• There are two Move-In/Out service tiers:
– Exhibit A1 — BASIC Move-In/Out (empty units; no steam cleaning or machine floor-wash)
– Exhibit A2 — DELUXE Move-In/Out (full-detail tier; includes advanced detailing methods listed in Exhibit A2)
• The scope of work and specific tasks are set out in Exhibit A1 (BASIC) or Exhibit A2 (DELUXE) Work Specifications (as selected) and referenced throughout this Agreement. Items marked “Not Included” are excluded unless purchased as add-ons.
• Optional add-ons, special requests, or changes must be approved in writing (email or text is sufficient). Blind/Shade Deep Cleaning Exclusion: Blinds and shades are not deep-cleaned under the Move-In/Out service by default; detailed blind/shade cleaning may be scheduled as a paid add-on.
Service Scope Boundary.
Move-In/Out Cleaning is distinct from Post-Construction / Post-Renovation Cleaning and from Deluxe (Deep) Cleaning for occupied homes.
Embedded Paint Exclusion.
Removal of embedded paint from floors, windows, frames, or hardware is excluded and may be scheduled as a separate paid service.
Reclassification of Scope.
If post-construction residue, active renovation conditions, or furnished/occupied conditions are present, BSC may pause service and re-quote under the appropriate scope pursuant to §4.2 and the applicable pricing and scope-adjustment provisions of this Agreement.
Empty Unit Requirement.
Move-In/Out pricing assumes a vacant unit. If furniture or movers are present, BSC may pause, re-quote, or apply a furnished-unit surcharge before continuing.
Related Service Categories.
• Post-Construction or Post-Renovation Cleaning
• Post-Event or Post-Party Cleanup
These categories require separate written proposals, rates, and Terms & Conditions due to their different equipment, timing, and risk levels. If such conditions are observed on arrival —for example, visible contractor dust, paint residue, event debris, or relocation clutter— BSC may document the situation and pause service to re-quote the project under the appropriate scope pursuant to §4.2.
Website Reference: The most current version of these Terms is maintained at www.brightspacenyc.com (see §1.1A).
1.1 Definitions — Service Tiers
• “BASIC Move-In/Out” means the cleaning service described in Exhibit A1, designed for empty units, excluding steam or machine floor washing.
• “DELUXE Move-In/Out” means the enhanced service described in Exhibit A2, which includes steam cleaning, machine floor washing, and additional detailing.
• Where “Move-In/Out Service” appears without a tier, it refers collectively to both Exhibit A1 (BASIC) and Exhibit A2 (DELUXE).
1.1A Policy Updates
BSC may update these Terms from time to time.
• Material changes (affecting rights, exclusions, or fees) will be noticed to Clients (email or written notice) at least seven (7) days before taking effect and apply prospectively. Continued scheduling or receipt of services after the effective date constitutes acceptance.
• Non-material updates (formatting, contact data, clarifications) may be posted with a new effective date on BSC’s website.
1.2 Contact
Questions regarding this Agreement, scheduling, invoicing, or performance may be directed to:
Bright Space Cleaning NYC Inc
Attn: Contracts Department
216 North 8th Street, #B, Brooklyn, NY 11211
info@brightspacenyc.com 718-490-5574 718-744-0272
1.3 Apartment Condition & Appliance Limits (Move-In/Out)
Unless otherwise approved in writing prior to service, Move-In/Out quotes assume a completely empty apartment or home with utilities on (lighting, running water, and, seasonally, climate control for safe staff working temperatures; see §5.6).
• Allowed Baseline Appliances (one of each):
• (Stove (1) — exterior + removable parts; interior cleaning only if included in Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as applicable.
• (b) Refrigerator (1) — exterior cleaning; interior cleaning only if included in Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as applicable.
• (c) Range Hood (1) — exterior + accessible filters.
• (d) Dishwasher (1) — exterior only unless add-on purchased.
• (e) Washer (1) — exterior only.
• (f) Dryer (1) — exterior only.
Additional units or non-baseline appliances (e.g., second microwave, wine fridge, built-in espresso) are add-ons and must be approved and quoted before service (see Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as applicable, and §4.2).
Small-appliance interiors (e.g., microwave, toaster oven, air fryer, coffee/espresso systems) are excluded by default; exterior wipe only unless purchased as an add-on and reflected in Exhibit A1 (BASIC) or Exhibit A2 (DELUXE) Work Specifications, as selected.
Furnished / Occupied Units
If a Move-In/Out cleaning has furniture present or movers are actively working on the premises during service, the situation will be treated in accordance with §3.0 (Appointment, Rescheduling & Lockout) and §4.2 (Work Conditions & Access Requirements). Work will pause immediately until either a revised quote or surcharge is approved and paid before resuming.
For furnished rental units (apartments rented with furniture), the Client must disclose this in advance when booking. Empty Unit Requirement: Move-In/Out pricing assumes a vacant/empty unit. If the apartment is found to be furnished without prior disclosure, a 35% furnished-unit surcharge will be added to the total amount previously quoted. It is always best to notify BSC in advance so that we can prepare the proper equipment, staff, and provide a more suitable and cost-effective cleaning package.
1.4 Cleaning Necessity Level (CNL) — Move-In/Out Version
“CNL” is BSC’s framework for classifying property condition and level of effort. The Client selects a preliminary CNL during intake; BSC verifies on arrival and may reclassify based on actual conditions (dust load, grease scale, bio-soils, appliance state, grout / caulk condition, hard-water scale, etc.). See Exhibit B (CNL — Move-In/Out).
If the CNL provided by the Client is inaccurate or inconsistent with photos / on-site conditions, BSC may adjust the quoted rate upward by one level or more and / or recommend additional time, add-ons, or reclassification (see §§4.2–4.6) and adjust Exhibit A1 or Exhibit A2 tasks as applicable to the selected tier.
If the Client declines the adjustment, BSC may (a) proceed within the original budgeted scope without guarantee of comprehensive results, or (b) cancel as a same-day cancellation, turn-away, or denial of entry under §3.4.3, if applicable.
1.5 Marketing Media Consent (By Booking; Non-Identifying Only)
By booking, paying a deposit, or receiving services, you grant BSC a limited, royalty-free license to capture and use non-identifying before / after photos or short videos of serviced areas solely for portfolio and marketing (BSC website, proposals, company-managed social media). BSC will not intentionally include faces, children, personal documents, family photos, street numbers, or other identifying details and will blur or crop where needed.
This consent does not apply where an active NDA exists (§5.1.1) or where prohibited by law / building policy. You may revoke consent prospectively by emailing freddy@brightspacenyc.com. Upon revocation, BSC will remove media from active marketing use within a reasonable period; previously distributed materials may persist in third-party archives beyond BSC’s control.
Operational or quality-assurance photos remain governed by §10.3 (Digital Media & Documentation).
2.0 Payment Terms & Financial Policies (Move-In/Out Cleaning)
Rates are tiered per the selected service level: Exhibit A1 (BASIC) or Exhibit A2 (DELUXE). All pricing, CNL adjustments, and upgrades correspond to the scope selected. Switching tiers after acceptance requires a re-quote under §4.2.
2.1 Deposit & Booking Policy
2.1.1 To secure your booking, a deposit of 50% of the estimated total or $200 (whichever is greater) is required at the time of scheduling.
2.1.2 The deposit becomes non-refundable if:
• The Client cancels or reschedules within 48 hours of the appointment;
• A lockout occurs (no access, keys, or entry codes provided); or
• Required utilities (water, electricity, lighting, HVAC) are unavailable (§5.6).
2.1.3 The deposit is credited toward the final invoice upon successful completion of service. 2.1.4 Deposits cannot be transferred to another property or service type unless approved in writing by BSC.
2.2 Accepted Payment Methods
2.2.1 Bright Space Cleaning NYC Inc (“BSC”) accepts credit cards, debit cards, and ACH transfers. 2.2.2 Invoices are issued through Square (www.square.com), a secure payment processor. 2.2.3 Any card processing surcharge, if applied, will be capped at BSC’s actual processing cost and shown clearly on the invoice.
2.2.4 Cash payments are not accepted for Move-In/Out projects unless expressly authorized in writing by management.
2.3 Payment Due & Late Fees
2.3.1 Final payment is due immediately upon completion of the cleaning and upon receipt of the invoice by email and/or text.
2.3.2 If payment is not received within 48 hours (2 days) after completion, a late fee will apply—the greater of $50 or 1.5% of the unpaid balance per month (simple, non-compounding), not exceeding the maximum allowed by law.
2.3.3 Accounts unpaid beyond 30 days may be suspended or referred to collections, and BSC may decline any future bookings until the balance is paid in full.
2.3.4 Future promotional pricing, discounts, or referral credits may be revoked for accounts with outstanding balances.
2.3.5 Suspension for Nonpayment. BSC may pause or decline future work until all past-due invoices are paid.
2.4 No Setoff
The Client agrees to pay all undisputed amounts without setoff, withholding, or counterclaim. Any dispute must be raised in writing before the due date of the invoice.
2.5 Dispute Window for Added-Time or Upgrade Charges
2.5.1 If additional time, labor, or upgrades are approved in writing (text or email) during service under §§ 4.2–4.5, the related charges will appear on the final invoice.
2.5.2 These charges are deemed accepted unless the Client submits a written dispute within five (5) calendar days of invoice delivery.
2.5.3 Any undisputed portion remains payable immediately.
After the five-day period, all charges are considered final and non-contestable. 2.6 Chargebacks / ACH Returns
2.6.1 The Client agrees not to initiate a credit-card chargeback or ACH return for services performed without first providing written notice to BSC and allowing up to ten (10) calendar days for internal review. 2.6.2 If a chargeback or ACH return is initiated without notice—or if BSC prevails in the dispute—the Client shall reimburse BSC for dispute fees, administrative time, and third-party processing costs.
2.7 Collection & Recovery Costs
If payment remains outstanding after the due period (§ 2.3), BSC may refer the matter to collections. In such cases, the Client agrees to pay all reasonable attorneys’ fees, collection agency charges, and related costs as permitted by law.
This clause expressly authorizes fee-shifting to satisfy New York’s “American Rule.” 2.8 W-9 & Tax Reporting
2.8.1 Upon written request, BSC will provide a completed IRS Form W-9 including its legal business name, address, and Taxpayer Identification Number (TIN) for vendor or building compliance. 2.8.2 All payments to BSC constitute taxable business income. Clients are solely responsible for any applicable federal, state, or local tax reporting (e.g., Form 1099-MISC / 1099-NEC).
2.8.3 BSC does not provide tax or legal advice. Clients should consult their CPA or tax professional for guidance.
2.9 Sales Tax
2.9.1 Cleaning services performed in New York are subject to state and local sales tax unless a valid exemption applies.
2.9.2 BSC is registered to collect and remit sales tax. The applicable rate is determined by the service location at the time of service.
2.9.3 Clients claiming exemption must provide a properly completed and signed New York State Exempt Organization Certificate (Form ST-119.1) or other valid documentation before invoicing; exemptions cannot be applied retroactively.
2.9.4 Clients remain responsible for any uncollected taxes, interest, or penalties due to invalid or expired exemption certificates.
2.9.5 If tax rates change between the proposal date and service date, the rate in effect on the service date applies.
3.0 Scheduling, Access & Cancellations (Move-In/Out Cleaning) 3.1 Appointments & Hours
3.1.1 Service Confirmation.
Appointments are confirmed and scheduled only after the required deposit has been received (§2.1).
3.1.2 Hours of Operation.
Regular hours are 9:00 AM to 9:00 PM, Monday through Sunday.
Move-In/Out projects generally begin at 9:00 AM and may continue throughout the day as needed, up to 9:00 PM. Each project is assessed individually, and time is allocated based on its scope. If additional time is required beyond 9:00 PM, the service will resume the following day. All pricing is project-based, not hourly.
3.1.3 Estimated Time & Scope.
Although Move-In/Out Cleaning is not billed hourly, total project time is estimated based on the property’s size, layout, and Cleaning Necessity Level (CNL) (§1.4).
If upon arrival BSC discovers unreported conditions—such as active movers, construction dust, debris, or furniture—BSC may pause service and re-quote under §4.2. Empty Unit Requirement applies to Move In/Out projects (§1.3).
If the property matches intake details but cleaning takes longer than expected, the rate remains unchanged. If cleaning is completed sooner, technicians may leave once the scope is fulfilled.
3.2 Holiday Observance
3.2.1 Recognized Holidays.
Bright Space Cleaning NYC Inc observes the following federal holidays for all residential services: • Independence Day (July 4)
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Year’s Day
Additionally, BSC is closed on:
• Day After Thanksgiving
• Christmas Eve
• New Year’s Eve
3.2.2 Rescheduling Policy and Holiday Premiums.
If your appointment falls on any of the listed holidays, it will be rescheduled at no charge to an available date within the same week, the week prior, or the week after.
If you specifically request service on a holiday or company-observed closure date, a Holiday Premium Rate will apply as shown in the table below.
These premiums compensate for limited staffing, voluntary holiday pay, and logistical constraints (§8.0 Rates, Proposals & Client Responsibilities). Holiday closures do not count as cancellations under §3.4.
Holiday Premium Rates — Move-In/Out Cleaning
Explanation:
Any holiday/date listed above
(subject to staffing availability)
Holiday premiums are not penalties; they reflect the additional labor costs and scheduling constraints of operating during observed holidays.
Clients are encouraged to reschedule at no charge, but if service is specifically requested on these dates, the corresponding rate will apply.
3.3 Access & Lockout
3.3.1 Access Requirements.
Clients must provide any necessary keys, access codes, building or concierge authorization, parking instructions, and elevator procedures at least two (2) days prior to the cleaning date.
3.3.2 Lockout Procedure & Fee.
If technicians cannot gain access at the scheduled time, they will wait up to 15 minutes while dispatch attempts to contact the Client.
If no access is granted within that period, the visit will be considered a lockout, and a $150 Lockout Fee will be deducted from your deposit.
If you wish to reschedule, a new deposit and agreement will be required.
3.3.3 Partial Access / Active Movers.
If movers, contractors, or delivery crews are present and block access to rooms or cleaning areas, the situation will be treated as a temporary lockout.
BSC may wait on-site up to 15 minutes, reschedule, or clean only accessible areas if safe to proceed. If access remains blocked or unsafe, work pauses under §4.2 (Work Conditions & Access Requirements) until cleared, with potential added charges or reclassification. In such cases, reclassification under the alternate tier (Exhibit A1 → A2 or vice versa) may apply before rescheduling.
3.4 Cancellation & Rescheduling Policy
3.4.1 At least 48 hours before appointment:
You may cancel or reschedule without any fee. Your deposit will be transferred to the new date, limited to one (1) transfer per booking.
3.4.2 Within 48 hours of appointment:
A $150 cancellation or rescheduling fee will be deducted from your deposit.
If you wish to reschedule again after this point, a new deposit and new agreement are required.
3.4.3 Same-Day Cancellations, Turn-Aways, or Denial of Entry:
These are treated as a lockout under §3.3, and the lockout fee will apply.
3.4.4 Expedited Requests.
If you request added cleaning tasks or additional rooms less than two (2) business days before the appointment, an expedited booking fee of $75 may apply in addition to the quoted cost of the extra work.
3.4.5 Active Construction, Repairs, or Moving Activity.
If movers, contractors, installers, or other vendors are actively working during the cleaning, BSC may pause or re-quote the project.
• Option A: Proceed under Post-Construction Cleaning rates if dust, residue, or active work is present (separate scope from Exhibit A1 or Exhibit A2).
• Option B: Reschedule to another date with no penalty if conditions are outside safe working standards.
If access is blocked or unsafe and the Client declines to adjust, the visit will be considered a
lockout (§3.3).
BSC is not responsible for incomplete results caused by third-party activity on-site. 3.5 Force Majeure
Events beyond BSC’s reasonable control (e.g., severe weather, power outages, building access failures, or transportation shutdowns) are handled under §12.5.
BSC will coordinate a make-up visit at no additional cost once conditions allow. 3.6 Pre-Visit Preparation — Move-In/Out
Before the cleaning team’s arrival, the Client agrees to:
• Ensure electricity, lighting, and running water are available (§5.6).
• Confirm the property is vacant and accessible (no movers blocking rooms). • Defrost refrigerators at least 12 hours before cleaning (if included).
• Remove construction debris or personal items not part of the cleaning scope.
• Communicate any special instructions at least 24 hours in advance.
If preparation is incomplete or conditions prevent safe work, BSC may re-quote under §4.2 or proceed with priority-only cleaning of accessible areas.
4.0 Service Scope, Work Conditions & On-Site Adjustments (Move-In/Out) 4.1 Scope of Services — Move-In/Out Only
This Agreement covers Residential Move-In/Out Cleaning for homes that are vacant/empty unless otherwise disclosed (§1.3).
Tasks and exclusions are detailed in Exhibit A1 (BASIC) or Exhibit A2 (DELUXE) Work Specifications (as selected).
Items marked “Not Included” in Exhibit A1 or Exhibit A2 are excluded unless purchased as paid upgrades/add-ons. Blind/Shade Deep Cleaning Exclusion: Blinds and shades are not deep-cleaned under the Move-In/Out service by default; detailed blind/shade cleaning may be scheduled as a paid add-on.
Embedded Paint Exclusion: Removal of embedded paint from floors, windows, frames, or hardware is excluded; paint removal may be scheduled as a separate paid service.
Note: Move-In/Out is not Post-Construction/Post-Renovation and not Deluxe/Deep Cleaning for occupied homes. If post-construction residue or active trade work is present, BSC may pause and re quote under the proper scope per §1.0 (Related Service Categories) and §4.2.
4.2 Work Conditions & Access Requirements (On Arrival)
To deliver safe, complete results, the following conditions must exist at start time: (a) Access: Keys/codes, concierge authorization, elevator/parking procedures provided ≥2 days prior (§3.3).
(b) Utilities: Running water, electricity, and adequate lighting; seasonal HVAC for safe temps (§5.6).
(c) Site Readiness: No active movers/contractors blocking areas. If movers are on-site or rooms are blocked, work pauses and is handled per §3.3 / §3.4.5.
(d) Finishes Cure Time: Newly applied paint, grout, caulk, sealers, or coatings must be fully cured per manufacturer guidance (typically 48–72 hours). If curing is incomplete, BSC may pause or reschedule without liability for marks on uncured finishes.
(e) Appliances: Defrost heavy ice ≥12 hours prior if interior fridge cleaning is included; otherwise that task may be skipped.
If any condition above is missing or unsafe, BSC may:
1. Pause and re-quote (written approval required), or
2. Proceed with Priority-Only Completion (§4.4), or
3. Treat the visit as a lockout (§3.3) if access is not reasonably possible.
4.3 Condition Variances & Added Time
If actual conditions differ from intake/quote—e.g., heavier grease/scale, higher CNL than indicated, undisclosed rooms/levels, or blocked access—BSC may:
(a) propose added time at $75/hour per technician (pro-rated), or
(b) recommend an upgrade or revised plan better suited to actual conditions.
Written approval (email or text) is required before added work begins.
If you decline, §4.4 Priority-Only Completion will apply.
4.4 Priority-Only Completion
If Client declines added time or re-quote, BSC will complete only Priority-Only tasks defined in the selected Exhibit A1 (BASIC) or Exhibit A2 (DELUXE) Work Specifications within the booked window.
4.5 Cleaning Necessity Level (CNL) — Homes (Move-In/Out)
BSC uses CNL to match time/crew to actual conditions. Client selects a preliminary CNL during intake; BSC verifies on arrival and may reclassify based on real conditions (dust/grease load, mineral scale, grout/caulk, pet hair, odors, clutter, etc.).
CNL for Homes (Illustrative Effort Guide):
4.6 CNL-Based Price Adjustment & On-Site Reassessment
How estimates are set. The original estimate is based on the Client intake, property size/features, the Move-In/Out scope (Exhibit A1 (BASIC) or Exhibit A2 (DELUXE) Work Specifications, as selected), and the preliminary CNL.
Common reassessment triggers (non-exhaustive):
• Access blocked by remaining items/boxes • Heavy grease/soap/mineral scale beyond intake • Extensive shelving/glass/built-ins not disclosed
• Added rooms/levels • Nicotine residues/pet hair/odor remediation • Specialty finishes requiring slower methods
Additional fees/rates. If reassessment is required, BSC may propose added time at $75/hour per technician. If specialty equipment is needed (e.g., HEPA air scrubbers/extractors), rates follow §8.0. Client options. Approve the revised estimate in writing (email/text) or proceed under §4.4 Priority-Only. Documentation. Techs may record notes/photos for transparency and obtain written approval before continuing.
No surprises. BSC will not adjust pricing mid-job without your written approval. If approval isn’t granted and safe work is still possible, we proceed per §4.4; otherwise we may pause.
4.7 Dishwashing & Kitchenware Policy (Move-In/Out)
Move-In/Out projects assume vacant units; dishwashing is not included.
• Client ensures all dishes/kitchenware are removed or already clean/stored prior to service.
• If unwashed items are present and you request help, it must be pre-approved as an add-on (or billed time-and-materials at $75/hour per technician, 1-hour minimum).
• BSC handles only dishwasher-safe items; no fragile/antique/crystal/specialty wares. If unsafe temperature/plumbing/clutter prevents dishwashing, that task may be skipped without liability (§11.0).
4.8 Photo Documentation (Operational)
BSC may take limited photos or short videos of relevant areas before/after to document pre-existing conditions and completion (see §10.3).
These images are for quality-control/claims; any marketing use is governed by §1.5 (Marketing Media Consent).
4.9 Safety & Right to Pause or Skip Unsafe Work
BSC may pause or decline tasks that present hazards (exposed wiring, unstable fixtures, broken glass, wet/uncured finishes, obstructed access).
Work resumes when areas are safe, with any extra time billed per §4.3.
BSC is not liable for incomplete work, delays, or odors where tasks are skipped due to unsafe/inaccessible conditions.
5.0 Access, Security & Health–Safety (Move-In/Out)
5.1 Home Security, Privacy & Valuables
Professional Standards. Bright Space Cleaning NYC Inc (“BSC”) operates with strict discretion, integrity, and professionalism. Privacy and trust are core to our service.
5.1.1 Confidentiality & Non-Disclosure (NDA). Upon request, the parties may execute a mutual NDA before service.
• BSC personnel will not disclose private, personal, or business information observed during service. • Client will not disclose BSC’s proprietary training materials, pricing, internal communications, or operating procedures.
• All BSC staff are bound by internal confidentiality agreements and privacy-aware practices. 5.1.2 Personnel Standards & ID. Technicians undergo identity verification, work-eligibility screening, and training in privacy, PPE, and safe conduct; they wear branded uniforms with visible photo ID on site. 5.1.3 No-Browse / No-Record Policy. Techs do not read, photograph, copy, or remove personal papers/mail/digital media; do not access computers/devices; and move items only as reasonably necessary to clean, then return to place.
5.1.4 Limited Access to Storage. Techs do not open drawers, closets, cabinets, safes, or storage unless the interior was expressly authorized in writing on the work order (see Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected, and §4.2).
5.1.5 Valuables & Restricted Areas. Before service, Client secures/removes fragile or irreplaceable items (jewelry, cash, art, heirlooms, collectibles, electronics, important documents) and identifies any no-entry/no-touch areas so our team can avoid them (see §§10.3, 11.7).
5.2 Access Control & Third Parties
5.2.1 No-Grant Entry Policy. Staff will not unlock doors, open gates, or grant entry to anyone not part of the scheduled team; will not check IDs or decide who should enter (family, guests, contractors, delivery drivers, maintenance). All entrants must use the Client’s normal access arrangements. 5.2.2 Door-Holding & Shared Entrances. To prevent unauthorized entry, staff do not hold doors or allow tailgating when arriving/departing.
5.2.3 Visitors, Deliveries & Vendors. Techs do not sign for packages, accept deliveries, or admit third party vendors. If deliveries or vendor visits are expected, Client (or representative) must be present. 5.2.4 Movers / Contractors On Site. If movers or contractors are actively working and block access to rooms/areas, work may be paused and handled per §§3.3, 3.4.5, 4.2 (temporary lockout, re-quote, or reschedule).
5.3 Health & Illness
5.3.1 Staff Health. Sick/symptomatic personnel are not dispatched.
5.3.2 Client Illness Notice. If anyone on premises is currently symptomatic or there was a recent confirmed transmissible disease, notify BSC prior to arrival.
5.3.3 Right to Reschedule. BSC may reschedule/postpone if illness is present or suspected, in good faith to protect all parties; we’ll accommodate without penalty where illness is involved.
5.4 Hazardous or Unsanitary Conditions (Exclusions)
Move-In/Out cleaning is not biohazard or regulated-material remediation. Excluded conditions include: mold/suspected mold; human/animal feces; bodily fluids/blood; fleas/bedbugs or other
infestations; rodent infestations; asbestos/lead or other regulated hazards; any area requiring licensed abatement.
If encountered, BSC will avoid the area, notify Client, and proceed only where safe; BSC may pause/reschedule and recommend licensed remediation. Discovery may be treated as a lockout (§3.3).
5.5 PPE, Work-Zone Etiquette & Distancing
5.5.1 PPE. Shoe covers and gloves are mandatory (gloves changed after bathrooms/kitchens and when soiled). Masks worn upon Client request or where building policy requires.
5.5.2 Distancing. Maintain ~6 feet where practicable. Minimize conversation while equipment/chemicals are in use so techs can work safely and efficiently.
5.5.3 Wet Areas & Signage. “Wet Floor” signs may be used; keep occupants/visitors out of active zones until cleared by staff.
5.5.4 Hazard Prevention. Staff route cords/hoses along edges where feasible; Client/occupants agree to stay clear of cords, hoses, wet areas, and active zones until cleared.
5.6 Utilities, Temperature & Ventilation
5.6.1 Utilities Required. Client will provide running water and electricity for the full duration of service. Steam and machine equipment are used only in Exhibit A2 (DELUXE) services; Exhibit A1 (BASIC) requires only standard electric outlets. Non-hazardous wastewater is disposed only via sanitary fixtures (toilets; mop/janitor sinks), never storm drains. BSC is not responsible for plumbing blockages/backups except in cases of BSC’s gross negligence. If required utilities are unavailable and not restored within a reasonable time, the visit is a lockout (§3.3).
5.6.2 Environmental Conditions. Maintain indoor temps 68–80°F with reasonable ventilation in active areas. If temps exceed 80°F with poor ventilation or fall below 50°F without heat—or other unsafe conditions exist—BSC may pause/adjust/reschedule; fees apply per §§3.3–3.4. Where feasible, BSC may adjust sequence or take short breaks; scope may be reduced within the booked window, require added time under §4.3, or proceed priority-only under §4.4.
5.6.3 Finish Curing. Newly applied paint, grout, caulk, sealers, or coatings must be fully cured per manufacturer guidance (typically 48–72 hours) before cleaning; otherwise BSC may pause without liability for marks on uncured finishes (see §4.2).
5.7 Electrical Safety
Disclose non-functional/overloaded/unsafe outlets or circuits before arrival. BSC may refuse questionable circuits. If electrical conditions prevent safe/effective work, BSC may pause or reschedule under §3.3.
5.8 Décor, Fixtures & Furniture Stability
Before service, secure/remove wall décor, ceiling fixtures, art, mirrors, or unstable furniture and notify BSC of concerns. BSC may skip items/areas deemed unstable. See also §§6.3, 11.7.
5.9 Area Accessibility & Clutter
Move-In/Out assumes vacant/cleared spaces (§1.3). Empty Unit Requirement applies to all Move-In/Out projects. Work areas must be reasonably accessible and free of obstructions. Significant clutter/obstructions may trigger §4.3 (added time/upgrade) or §4.4 (priority-only). Decluttering/organization are not included unless purchased and approved in writing.
5.10 Pets (Containment & Safety)
BSC is pet-friendly, but for safety:
• Containment Required. Pets must be secured away from active work zones (cords, hoses, wet floors, equipment).
• No Handling. Staff do not feed, relocate, or supervise pets, and do not clean/remove pet waste. • Doors & Access. Doors may be opened during equipment setup; Client is solely responsible for preventing escapes.
• Scope Impact. If pets cannot be safely contained, BSC may skip affected areas; completeness is not guaranteed in those areas (see §4.4). Client is responsible for injury to personnel or damage to equipment caused by unrestrained pets (§6.7).
5.11 Children, Elderly & Household Safety
BSC technicians cannot supervise or care for children, elderly persons, or anyone requiring assistance. • Keep such individuals out of active work zones.
• To the fullest extent permitted by law, BSC is not liable for injuries/accidents/chemical exposure involving unattended persons during/after service.
• Client is responsible for supervising and protecting all household members/guests and for any damages/injuries caused to BSC personnel by household members.
5.12 Hazard Reporting & Corrective Action
Notify the on-site lead or BSC dispatch immediately about any safety concern (spill, cord placement, PPE issue). BSC will take prompt corrective action where reasonable. If any condition prevents safe/effective work, BSC may pause or reschedule under §§3.3–3.4.
5.13 Respectful Conduct & Right to Stop Service
BSC maintains a safe, harassment-free workplace. If any occupant/guest engages in harassment, discrimination, intimidation, threats, or unsafe behavior toward BSC personnel, the team may pause or end the visit immediately. If ended due to such conduct, the visit is deemed a lockout (§3.3). Future service may require conditions or be declined at BSC’s discretion.
6.0 Insurance, Liability & Damage Claims (Move-In/Out)
6.1 Coverage, Proof & Endorsements
6.1.1 Standard Coverage.
Bright Space Cleaning NYC Inc (“BSC”) maintains Commercial General Liability, Workers’ Compensation, and Janitorial/Employee Dishonesty coverages.
6.1.2 Proof of Insurance.
Upon request, BSC will provide a current Certificate of Insurance (COI) showing standard coverage. Coverage extends to all tasks described in Exhibit A1 and A2. Specialized equipment (steamers, vacuums, or machines) are covered under BSC’s general liability and inland-marine policies; damages are limited per §6.6. Clients are listed as Certificate Holders only by default.
6.1.3 Additional Endorsements (Pass-Through Premium; Prepayment; Non-Refundable). If a building/owner/manager requires Additional Insured, Waiver of Subrogation, Primary & Non Contributory, or other endorsements, BSC will quote the actual insurer premium + processing as a separate “Premium” line.
• Because endorsements modify BSC’s active policy and typically remain in force for 12 months, the entire premium must be prepaid before submission to the carrier (the standard §2.1 deposit does not cover this).
• Premium charges are non-refundable in all cases (including project cancellation), and are in addition to any deposits/fees under §§2.0–3.0.
• Processing time (approx. up to 7 business days after payment) may be required before scheduling. If the job later cancels, BSC retains the premium and any applicable cancellation/lockout fees as liquidated damages for costs incurred.
For ongoing/recurring arrangements, endorsement costs may be amortized across the term; Move-In/Out is normally one-time, so the premium appears as a single project surcharge.
6.2 Reporting Damages
Report any service-related damage as soon as reasonably practicable and within 48 hours after service, or upon discovery if not reasonably detectable within that period (but no later than 2 days after service).
• Send email to info@brightspacenyc.com (cc: freddy@brightspacenyc.com) and text to 718- 490-5574 with photos and a brief description.
• Preserve the item/area for inspection. Late notice may limit remedies to the extent BSC is prejudiced by the delay.
6.3 Evaluation & Limits
• Professional Care / Not an Insurer. BSC exercises reasonable care but is not an insurer of the premises; liability applies only to damage directly caused by BSC in the normal course of work.
• Declinable Claims (examples). Unsecured fragile items; failing mounts/finishes; unsealed/whitewashed or chalk-painted surfaces; undisclosed specialty finishes; inherent vice/age-brittleness (see §§5.8, 11.7).
• Small Items (≤ $100). May be directly replaced or reimbursed.
• Higher-Value Items (> $100). May require an insurance claim or professional repair.
• Shared/Third-Party Access. Where movers, contractors, building staff, or other vendors had access before/during/after BSC’s visit, Client assists in allocating responsibility. BSC is not responsible for third-party damage (see §5.2.4).
6.4 Verification, Preservation & Inspection
6.4.1 Documentation. Client provides receipts/estimates, photos/video, model/serial info, and incident details. BSC may review pre/post photos, crew logs, and GPS/time data.
6.4.2 Preservation Duty. Client must preserve items/parts/packaging and any relevant video/logs; failure may limit remedies where BSC is prejudiced.
6.4.3 Inspection Rights. BSC must have a reasonable opportunity to inspect before repair or disposal; otherwise the claim may be declined.
6.4.4 Evidentiary Standard. Client must show it is more likely than not that BSC caused the damage during the identified visit; inconclusive/conflicting evidence may result in denial. 6.4.5 Reconsideration. Denied claims may be reconsidered if new, material evidence is provided within the 48-hour notice window.
6.5 Appliances, Hoods & Brittle Components
During appliance detailing (e.g., range hoods, refrigerators), removable parts (filters, trim rings, brittle plastics, corroded fasteners, aged gaskets/knobs) can fail due to pre-existing brittleness, heat exposure, paint overspray, adhesive residue, age, or corrosion.
• If unusual resistance/risk is detected, BSC will stop and advise options.
• BSC is not responsible for cracking/breakage/separation from pre-existing compromise, unless caused by gross negligence or willful misconduct.
• See §4.2(e) and Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected, for included tasks and limits.
6.6 Limitation of Liability & Insurance as Remedy
6.6.1 Limitation of Liability. To the fullest extent permitted by law, and except for gross negligence or willful misconduct, BSC’s total aggregate liability for any visit shall not exceed the amount paid by Client for that visit. No liability for indirect, incidental, special, punitive, or consequential damages (including loss of use or diminution of value).
6.6.2 Gross-Negligence Carve-Out. Nothing herein limits liability for gross negligence, willful misconduct, or legal violations.
6.6.3 Insurance as Exclusive Remedy; Waiver of Subrogation. To the extent any loss is or could be covered by insurance maintained by either party, that insurance shall be the sole and exclusive source of recovery (except for gross negligence/willful misconduct). Each party waives subrogation rights inconsistent with this clause.
6.7 Client Indemnification
To the fullest extent permitted by law, Client agrees to indemnify, defend, and hold harmless BSC, its owners, employees, subcontractors, and agents from claims, losses, liabilities, damages, and
reasonable attorneys’ fees arising out of:
(a) Client’s breach of this Agreement;
(b) unsafe or non-compliant site conditions;
(c) actions of occupants, movers, contractors, or third parties under Client’s control; or (d) Client-provided instructions, materials, or undisclosed conditions.
This indemnity does not apply to BSC’s gross negligence or willful misconduct. 6.8 Property Handling & Non-Forcing Policy (Move-In/Out)
Standard of Care. BSC personnel use reasonable care around property and fixtures. Non-Forcing Policy. BSC will not force stuck/misaligned drawers, doors, appliance panels, or fixtures that do not operate normally; such areas may be skipped and documented (see §§4.2–4.4, 11.7). Client Responsibilities. Ensure items are stable/secured; remove or protect fragile décor; provide advance notice of high-value/irreplaceable items per §5.1.5.
7.0 Quality Assurance & Satisfaction Guarantee (Move-In/Out) 7.1 100% Satisfaction (Re-Clean)
BSC guarantees the quality of its workmanship on Move-In/Out services.
If workmanship issues are identified within two (2) days after service (e.g., missed areas, visible residue/streaks, dust left in reachable areas per Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected), BSC will return to re-clean the affected areas at no additional cost.
Re-cleans are typically scheduled within 1–3 business days, subject to site access.
Exclusions: normal wear, permanent stains, etching or finish damage, adhesive/paint residues requiring scraping beyond the quoted scope, marks on uncured finishes (see §5.6.3), or new dust/soil introduced after our departure (e.g., movers, contractors, deliveries, punch-list work; see §§3.4.5, 4.2, 5.2.4).
7.2 Request Window & Process
• Window. Request a re-clean within two (2) days of the visit by email/text (photos encouraged).
• Scheduling. If BSC offers two (2) reasonable re-clean slots and both are declined, the guarantee is deemed satisfied/void.
• Declined Re-Clean. If a re-clean is offered and declined, no refunds or complimentary services apply. The guarantee exists to correct issues, not to extend scope/time.
• Documentation. To help BSC investigate and resolve efficiently, Client provides brief notes and, where possible, photos/video of the affected areas. BSC may use pre/post photos for verification consistent with §10.3.
7.3 Scope Limits During Transition
Move-In/Out cleanings assume vacant/cleared areas per §1.3 and Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected. If new activity occurs after BSC’s visit (movers, contractor punch-list, appliance
installs, painting/touch-ups), resulting dust or soils are outside this guarantee and may require added time or a re-quote under §4.2–§4.4.
7.4 Satisfaction Remedies & Refunds
For workmanship issues, the exclusive remedy is a targeted re-clean of affected areas under §§7.1–7.2. Refunds are not offered once service is rendered, except at BSC’s sole discretion as a courtesy credit. This does not limit damage claims handled under §6.0.
7.5 Client Feedback & Incentive
BSC may send a short satisfaction survey after the visit. As a courtesy, surveys submitted within 72 hours receive $15 off the next booking (one per service address; non-transferable; no cash value). Survey participation does not extend or replace the §7.2 re-clean window.
7.6 Courtesy Communication & Fair Resolution
If any concern arises, please contact BSC first to allow reasonable time for review and correction before posting public feedback.
Nothing here limits the Client’s legal right to share honest opinions or factual experiences; this section promotes prompt, fair resolution.
8.0 Rates, Proposals & Client Responsibilities (Move-In/Out) 8.1 Pricing Basis (Project-Based, Not Hourly)
Move-In/Out Cleanings are priced per project, not by the hour, based on the verified scope, property size/layout, Move-In/Out checklist (Exhibit A1 BASIC or Exhibit A2 DELUXE, as selected), and the CNL (Homes) selected during intake and confirmed on arrival (§1.3; §4.5).
Actual on-site time may vary by crew size, access, and layout. If the team finishes early, there is no price reduction; if we simply take longer than expected (with conditions matching intake), there is no extra charge.
8.2 Estimates & What Affects Price
Estimates are prepared from Client intake, photos/walkthrough (if any), and declared details (square footage, rooms, baths, levels, pets, extras).
If the Client requests or authorizes tasks exclusive to Exhibit A2 (DELUXE) during an Exhibit A1 (BASIC) visit, such changes will be treated as a tier upgrade and re-quoted in writing per §4.2 before continuation If arrival conditions materially differ—e.g., higher CNL, new construction dust, active movers/contractors, extra rooms, or access restrictions—§§4.2-4.6 apply, including added time, re quote, reclassification, or Priority-Only Completion, as applicable. If approval is declined, we proceed under §4.4 Priority-Only Completion for the booked duration.
8.3 Add-Ons & Special Conditions
The following may be quoted as add-ons or billed at $75/hour per technician (pro-rated; 1-hour minimum) with prior written approval (text or email):
• Heavy buildup beyond Exhibit A1 (BASIC) or Exhibit A2 (DELUXE) (e.g., adhesive sticker removal, excessive appliance residue, nicotine film, heavy mineral scale, or paint splatter).
• Interior storage (closets, drawers, cabinets) when not included in your selected package.
• Inside appliances beyond the inclusions defined in Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected.
• Glass shelving/collections, specialty finish care, or machine cleaning of certain floor finishes. • Decluttering/organization, bulk trash/hauling, exterior windows, or dishwashing tasks. • Blind/Shade deep cleaning (any type) as a paid add-on.
• Embedded paint removal from floors, windows, frames, or hardware as a separate paid service.
Post-Construction or Post-Event Conditions.
If we observe contractor dust, paint/caulk residue, event debris, or relocation clutter that changes the original scope, BSC may document and re-quote under the appropriate category (Post Construction or Post-Event) per §4.2. Same-day reclassification requires written approval before continuing. If declined, §4.4 (Priority-Only Completion) applies.
Interior Access Rules — Empty vs. Furnished Units (Exhibit A1 or Exhibit A2).
• Empty/Vacant Units: When the property is fully empty, BSC will clean inside all kitchen cabinets and drawers, bathroom vanities, and closets as part of the standard Move-In/Out scope.
• Furnished/Occupied Units: If furniture or stored items are present, interior cleaning of drawers, closets, or vanities will be performed only under the conditions defined in §1.3 (Furnished/Occupied Units). Work may pause or require a surcharge or re-quote if access is restricted by personal belongings or active occupancy.
8.4 Client Prep & Access Requirements
To ensure results consistent with Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), Client agrees to:
• Vacate/Clear Work Zones. Areas should be empty and accessible; movers should not be working in the same rooms while we clean (see §3.4.5).
• Utilities. Maintain running water and electricity for the full visit (§5.6).
• Appliances. If interiors are included, empty them; defrost heavy freezer ice at least 12 hours prior.
• Pets. Secure pets away from active zones (§5.10).
• Keys/Codes/Elevator Protocol. Provide access procedures at least 2 days in advance; late access may be a lockout (§3.3).
If technicians cannot begin within 15 minutes of arrival due to locked entry, active movers/contractors blocking access, or missing utilities, the visit may be treated as a lockout (§3.3). Failure to prep may cause skips without refund or require added time/fees if approved (§4.2).
8.5 Proposal Validity & Re-Issue
• Proposals are valid for 30 days from issuance, assuming no change in scope, access, or site conditions.
• If BSC discovers new requirements (e.g., insurance endorsements per §6.1.3, added rooms, contractor/mover interference, reclassification), BSC may issue a revised proposal with updated pricing and terms.
• Written acceptance of the current proposal (or revision) is required before scheduling. 8.6 Interference by Movers, Contractors, or Vendors
If movers, installers, supers, or trades prevent safe/effective work in scheduled areas, BSC may: (a) Reschedule at no penalty if notified ≥24 hours in advance; or
(b) Bill wait time and extra cleanup at $75/hour per tech if no notice is given and the team must wait or work around obstructions.
If added time is declined, BSC proceeds under §4.4 Priority-Only Completion. BSC is not responsible for incomplete results or new dust/soil created during/after our visit by movers or trades.
8.7 Proposal Acceptance & Client Responsibilities
By accepting the proposal, Client confirms:
• Site information provided is true and complete; CNL selection is made in good faith and will be verified on arrival (§4.5).
• Utilities will remain available (§5.6) and safe access will be maintained (§5.2).
• Client will promptly report hazards/fragile conditions (§§5.12, 6.3) and understands BSC may skip unsafe/unstable areas without refund (§§5.12, 6.3).
• Post-Construction/Post-Event conditions, if present, require separate scope and pricing (§8.3; §4.2).
8.8 Pricing Integrity
Rates apply only to the approved Move-In/Out project and do not establish pricing for recurring or unrelated services.
Taxes are billed per §2.9, and any insurance endorsement premiums are billed separately per §6.1.3 (prepaid, non-refundable).
9.0 Personnel, Supervision & Non-Solicitation (Move-In/Out) 9.1 Personnel Status, Screening & Training
9.1.1 Background Screening & Eligibility.
All Bright Space Cleaning NYC Inc (“BSC”) employees and subcontractors are identity-verified, background-screened, and employment-eligible before assignment.
Screening includes identity verification, criminal-history review, and work authorization compliance. Only personnel who complete BSC’s training and pass screening standards are dispatched to client properties.
9.1.2 Training & Certification.
Each technician completes a structured training program covering:
• Cleaning protocols, equipment handling, and chemical safety;
• Professional conduct, confidentiality, and client-interaction etiquette;
• PPE use and OSHA-compliant procedures.
Team Leads and Managers undergo additional leadership and quality-control certification with periodic recertification. Refresher training is issued whenever methods, products, or regulations change.
9.1.3 Independent Employer.
BSC personnel are not employees, agents, partners, or representatives of the Client. The Client may not direct, hire, fire, discipline, or alter work terms for BSC staff. Reasonable day-of priorities should be routed through the on-site Lead or Dispatcher only (§9.2).
9.1.4 Equal Employment Compliance.
BSC is an equal-opportunity employer in full compliance with all applicable federal, state, and NYC employment laws and documentation requirements.
9.2 Direction, Work Orders & Communications
• Single Point of Contact.
All project coordination, day-of priorities, or changes must be communicated to the on-site Lead or BSC Dispatcher.
Out-of-scope items require written approval under Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected, before work proceeds. If declined, §4.4 (Priority-Only Completion) applies.
• No Direct Supervision.
Clients shall not supervise, evaluate, or instruct individual technicians.
Operational control remains solely with BSC management.
9.3 Subcontractors & Partner Vendors
9.3.1 Use of Subcontractors.
BSC may assign vetted subcontractors or partner vendors for specialized tasks (e.g., floor finishing, upholstery, or extraction).
All subcontractors are trained to follow BSC’s safety, confidentiality, and quality standards.
9.3.2 Responsibility & Oversight.
Even when subcontractors assist, BSC remains fully responsible for:
• Quality of results;
• Completion of contracted tasks; and
• Handling all customer service, QA, or claim matters.
Clients will not be asked to coordinate directly with subcontractors unless authorized in writing. 9.4 Supervision, Timekeeping & Operational Media
9.4.1 Field Supervision.
Supervisors may perform random or end-of-visit inspections.
GPS or geofence tools may be used for attendance and quality verification.
9.4.2 Operational Photo/Video Documentation
BSC may take limited before/after photos or short videos to document pre-existing conditions and completion (§10.3).
No private items (IDs, family photos, mail, devices, or documents) are recorded. Media is stored securely for QA, training, or claim review and retained only as needed.
9.4.3 Marketing Use & Consent.
Any marketing or portfolio use of images follows §1.5 (Marketing Media Consent). Faces, children, or identifying details are never intentionally included; materials are cropped or blurred. If an active NDA exists (§5.1.1) or building policy prohibits use, no marketing applies. Clients may revoke consent prospectively by emailing freddy@brightspacenyc.com.
9.4.4 Access Controls.
Only authorized staff may capture or view operational media. Files are stored on secure, BSC-approved devices; personal devices and social sharing are strictly prohibited.
Photo documentation never substitutes for written approval under §§4.2–4.3 for scope changes or upgrades.
9.5 Keys, Badges & Access Etiquette
Keys, cards, and codes provided to BSC are securely stored and labeled by anonymized code (no addresses).
Per the No-Grant Entry Policy (§5.2.1), BSC staff do not open doors for third parties or visitors. All access, wait-time, and lockout conditions follow §3.3.
Building or site rules supplied in writing will be followed when practicable.
9.6 Non-Solicitation / Non-Circumvention
9.6.1 Restriction.
During this Agreement and for twelve (12) months after your last BSC service involving such personnel, you agree not to solicit, recruit, directly or indirectly hire/engage, or contract with any BSC employee or subcontractor for services outside BSC’s channels.
9.6.2 Liquidated Damages.
Violation constitutes a material breach. Liquidated damages of $3,700 per individual, per incident apply—representing BSC’s average recruiting, onboarding, and replacement costs. This sum is a reasonable pre-estimate of loss and not a penalty, and it is in addition to any other remedies allowed by law.
9.6.3 Survival.
This section survives completion or termination of service and remains enforceable for twelve (12) months after the last date BSC personnel provided services to the Client.
10.0 Operational Policies (Move-In/Out — Applies to Exhibit A1 and A2 Tiers)
10.1 Supplies & Chemicals
• Company-Provided Products & Equipment. BSC supplies professional-grade, industry-standard cleaners and tools appropriate for residential surfaces.
• SDS / OSHA Compliance. BSC maintains Safety Data Sheets (SDS) and follows OSHA labeling/handling standards. SDS available upon request (email link acceptable). • Product Selection & Testing. We use the least-aggressive effective method and may perform test spots on sensitive finishes. Client must disclose specialty surfaces, coatings, or restrictions in advance (§§11.2, 11.9–11.11).
• Allergies & Sensitivities. Notify BSC before service if anyone has product sensitivities. Unscented/low odor options available upon request.
• Client-Supplied Products. If you require your own products, you assume responsibility for results and must provide SDS in advance. BSC may require a waiver and may decline any unsafe/incompatible product.
10.2 Equipment
BSC provides suitable equipment for MIO services (HEPA vacuums, microfiber systems, steamers where compatible). Only BSC staff may operate BSC equipment. If specialized machines are required due to unexpected residues (e.g., adhesive film, heavy mineral scale), §§4.2–4.3 apply (added time, upgrade, or re-quote with written approval); if declined, §4.4 (Priority-Only Completion).
10.3 Digital Media — QA, Claims & Marketing
BSC may capture limited before/after photos or short clips solely for internal QA, training, documentation, or insurance.
Marketing/portfolio use follows §1.5 and §9.4 safeguards: no intentional faces/people/mail/IDs/screens; incidental identifiers are cropped/blurred. Media stored securely and retained only as reasonably necessary. Clients may revoke marketing consent prospectively by emailing
freddy@brightspacenyc.com (prior third-party/printed posts may persist beyond BSC’s control). 10.4 Social Reviews (Courtesy Policy)
Please notify us of concerns and allow up to seven (7) days to investigate/correct before posting negative public reviews. This is a courtesy request only and does not restrict truthful opinions protected by law. BSC does not provide compensation/discounts in exchange for reviews.
10.5 Tipping & Referrals
Tips are appreciated but never required (typical 10–15%). Referral credits may be offered at BSC’s discretion; current details available upon request (§10.4 is not affected).
10.6 Client Privacy & Confidentiality
• All technicians/subcontractors sign confidentiality agreements.
• Access is limited to areas required for the agreed scope.
• Technicians do not open storage interiors unless included in MIO scope or purchased as an add-on (§10.10).
• Keys/codes retained only as needed for the visit and deleted after completion unless Client authorizes retention for future bookings.
• Any privacy concern is escalated to management; BSC will notify Client without unreasonable delay consistent with §12.2.
• Payment is processed by a secure third-party processor; BSC never stores card numbers. • Clients should secure valuables and private documents prior to service.
10.7 Linens — Move-In/Out
If bed changes are requested, leave a clean, complete set on each bed. BSC does not retrieve linens from closets or do laundry unless separately scheduled. Hygiene/safety and access rules apply (§11.5).
10.8 Unstable Furniture, Shelving & Wall-Mounted Items
Technicians will not move/clean unstable items. Disclose known instability beforehand. BSC is not liable for damage from pre-existing instability or improper mounting (§§6.3, 6.6, 11.1). BSC will not force misaligned doors/drawers or clean unstable cabinetry/shelving; such areas may be skipped and documented (§6.3).
10.9 Keys, Codes & Lock Systems — Liability Cap
Keys/codes are stored without full address labels. If a key is lost/misplaced, BSC’s liability is limited to the actual re-key/replacement cost, capped at $200 per visit. BSC is not responsible for smart-lock failures or network outages. Lockout procedures/fees follow §3.3.
10.10 Storage Interiors — Cabinets, Drawers & Closets
10.10.1 Empty / Unfurnished Units (Included).
In completely empty units, BSC opens and cleans the interiors of kitchen cabinets/drawers, bathroom vanities, and closets as part of the standard MIO scope (see Exhibit A1 (BASIC) or Exhibit A2 (DELUXE)), unless restricted by building policy. Interiors must be free of construction debris; if post construction residues are present, §4.2 applies (re-quote/upgrade).
10.10.2 Furnished / Occupied Units (Disclosure & Surcharge).
For furnished/occupied units, interiors containing personal items are excluded unless expressly authorized in writing. When approved, interiors are billed per §8.3 (1-hour minimum; pro-rated). This aligns with §1.3 Furnished/Occupied Units and any surcharge terms there.
10.10.3 Fragility & Safety.
BSC will not force open misaligned doors/drawers or clean unstable shelving/cabinetry. If instability/damage is observed, interiors may be skipped and documented under §6.3. See also §11.4 (Storage Interiors, Empty vs. Furnished Units).
10.11 Appliance Cleaning — MIO Scope
10.11.1 Standard MIO Inclusion.
MIO includes detailed exterior cleaning of major household appliances, including handles, doors, and visible residue or fingerprints, and, only where expressly included in the selected Service Tier, microwave interior cleaning for one (1) microwave under Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as applicable. Coffee makers: exterior wipe only (no interior descaling/flush).
10.11.2 Appliance Interiors — Service Tier Control
Appliance interior cleaning is governed exclusively by the selected Service Tier as defined in Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected. Appliance interiors are not included unless expressly stated in the applicable Exhibit, which shall control in the event of any conflict or ambiguity.
(a) Move-In/Out BASIC (Exhibit A1):
Appliance interiors are included only to the limited extent expressly listed in Exhibit A1. Unless separately stated in Exhibit A1, other appliance interiors, including dishwasher, washer, and dryer interiors, are not included except as approved add-ons under §8.3.
(b) Move-In/Out DELUXE (Exhibit A2):
Appliance interiors ARE included only where explicitly stated in Exhibit A2 (e.g., oven and refrigerator interiors, if specified).
(c) Add-On Control:
Any appliance interior not included in the selected Service Tier must be approved and added under §8.3.
(d) Scope Authority:
In the event of any conflict or ambiguity, the applicable Exhibit (A1 or A2) shall control the final scope of appliance interior cleaning.
10.11.3 Preparation & Limits.
For any approved interiors, Client must empty appliances and defrost heavy ice at least 12 hours prior. BSC does not perform sealed disassembly or self-clean cycles and follows manufacturer guidance (§§6.5, 10.11, and 11.8). Results may be limited by pre-existing carbon/etching/wear; such limits are excluded from §7.1.
10.12 Oversized or Specialty Chandeliers
10.12.1 Exclusion. Oversized, multi-tier, or luxury chandeliers requiring scaffolding/two-story access/full disassembly are excluded (licensed lighting professional required).
10.12.2 Standard Fixtures. Fixtures reachable within safety limits may be hand-cleaned with microfiber/non-abrasive methods; no electrical disassembly.
10.12.3 Safety Limits. Tasks beyond height/reach/stability limits in §5.12 and §11.9 are excluded; technicians may decline if unsafe.
10.12.4 Add-On Option. Eligible chandelier/fan cleaning may be offered as an add-on when safely accessible; see Exhibit A1 or Exhibit A2 Optional Add-Ons.
10.13 Extended Reach & High-Dusting
10.13.1 Standard Height Limit. All dusting/wiping/cobweb removal is limited to 10 ft total reach (tool tip height from floor).
10.13.2 Extension Poles & Ladders. BSC may use extension poles and household-grade ladders on stable, dry surfaces, provided the combined working height remains within 10 ft. 10.13.3 Areas Above 10 ft. Not included in standard MIO scope. Requests beyond 10 ft require advance approval and a specialty quote or hourly rate per §8.3.
10.13.4 No Standing on Furniture. Staff will not climb on furniture/counters/unstable structures. 10.14 Event/Construction Residues Observed During MIO
If contractor dust, paint/caulk residue, event debris, or relocation clutter materially changes the scope, BSC may document and pause to re-quote under the appropriate category (Post-Construction or Post Event) pursuant to §4.2; day-of reclassification requires written approval. If declined, §4.4 applies (Priority-Only). BSC is not responsible for incomplete results caused by ongoing work or undisclosed conditions.
11.0 Disclaimers — Move-In/Out (MIO)
11.1 Pre-Existing Damage Revealed by Cleaning
Cleaning can expose scratches, wear, finish loss, or discoloration previously hidden by soil, tape/film, or dust. BSC is not responsible for pre-existing conditions except where damage is directly caused by BSC’s gross negligence or willful misconduct. (See §§6.3, 6.6.)
11.2 Surface & Material Compatibility
Delicate or specialty finishes (e.g., unsealed stone, high-gloss lacquer, antique wood, unlacquered metals, custom coatings) may react unpredictably even to neutral methods. Client must disclose such finishes in advance and provide care limits when available. BSC may spot-test inconspicuously or request written authorization before stronger methods. For client-supplied products, see §11.12. Applicable methods correspond to Exhibit A1 (BASIC) or Exhibit A2 (DELUXE) based on the service tier selected.
11.3 Windows & Height Limits
Interior glazing is cleaned only within safe reach. Exterior windows, façade glass, or any glazing above the
10-ft reach limit are excluded unless separately quoted with proper access equipment. Embedded Paint Exclusion: Removal of embedded paint from windows, frames, or hardware is excluded; paint removal may be scheduled as a separate paid service.
11.4 Storage Interiors (Empty vs. Furnished Units)
(a) Empty/Unfurnished Units (Included). If the unit is completely empty, BSC opens and cleans interiors of kitchen cabinets/drawers, bathroom vanities, and closets as part of standard MIO scope (Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected), provided no post-construction residues remain. (b) Furnished/Occupied Units (Add-On). If personal items are present, interiors are excluded unless expressly authorized in writing and billed per §8.3 (1-hr minimum; pro-rated). Aligns with §1.3 Furnished/Occupied Units.
(c) Fragility & Safety. BSC will not force misaligned doors/drawers or clean unstable shelving/cabinetry; such areas may be skipped and documented (§6.3). (See also §10.10 Storage Interiors — Cabinets, Drawers & Closets.)
11.5 Hazardous or Unsanitary Conditions
MIO cleaning excludes mold/suspected mold, human/animal waste, bodily fluids, sharps, active infestations, asbestos/lead, or other regulated hazards. If encountered: BSC pauses affected areas, notifies Client, and may reschedule after licensed remediation. Dispatch/reschedule fees may apply (§§3.3–3.4). (See §5.4)
11.6 Wet Floors / Slip–Trip–Fall
Surfaces may remain wet/slick after mopping/steam. While on site, BSC uses signage where appropriate; after departure, Client must keep people/pets out of damp or recently treated areas until fully dry. To the fullest extent permitted by law, BSC is not liable for injuries/damage from premature entry. (See §5.5, §10.0.)
11.7 Client Belongings & Valuables
Client is responsible for safekeeping valuables and fragile/unstable items. BSC is not liable for loss/damage to unsecured or unstable belongings except where directly caused by BSC’s gross negligence or willful misconduct. (See §5.1.5 for high-value notice and handling rules.)
11.8 Appliances — Exterior/Interior Limits & Operation
(a) Scope & Method. Standard MIO includes detailed exterior cleaning of major appliances. Microwave interior cleaning is included only where expressly stated in Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected.
(b) Interiors (Service Tier Controlled). Appliance interior cleaning is governed exclusively by the selected Service Tier, Exhibit A1 or Exhibit A2. If a specific appliance interior is included in the selected Exhibit, it is included only to that extent. If not included, it is excluded unless added under §8.3.
(c) Component Fragility. Aged/brittle/corroded parts may fail under normal handling. If unusual resistance or breakage risk is detected, BSC stops and offers skip or proceed-at-risk. Not BSC responsibility absent gross negligence.
(d) Moisture & Igniters/Electronics. Steam/wet methods may temporarily affect ignition/electronics. Allow adequate dry time before use; if gas odor or malfunction occurs, stop use and contact a qualified professional. BSC is not a repair service and is not liable for post service malfunctions absent gross negligence. (See §§6.6, 10.11.)
11.9 Heavily Soiled / Neglected Surfaces — Finish-Loss Risk
Long-term soil (grease, mineral/soap scale, nicotine, embedded dust) may already compromise finishes. Reasonable cleaning—even with mild chemistry and non-abrasive pads—can expose pre-existing damage or result in finish loss. BSC is not responsible for such outcomes except for gross negligence/willful misconduct. Heavier methods may require written authorization and added time per §4.2; if declined, §4.4 applies, with completion limited to tasks defined in Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected.
11.10 Painted Surfaces, Stone, Tile & Grout — Limits
(a) Painted Surfaces. Mild abrasives (e.g., melamine) can dull delicate/low-sheen paints. BSC uses least-aggressive methods and may spot-test; if finish-change risk is high, BSC may skip or require written authorization.
(b) Stone/Tile/Grout. Cleaning does not reverse etching, recolor grout, or remove permanent stains. Post-clean color variation typically reflects pre-existing conditions. Sealing/recoloring/honing/polishing are excluded unless separately contracted.
(c) Embedded Paint Exclusion: Removal of embedded paint from floors, baseboards, thresholds, windows, frames, or hardware is excluded; paint removal may be scheduled as a separate paid service
11.11 Event/Construction Residues Observed During MIO
If contractor dust, paint/caulk residue, adhesive film, event debris, or relocation clutter materially changes the scope, BSC may document and re-quote under the appropriate category (Post-Construction or Post-Event) per §4.2; day-of reclassification requires written approval. If declined, §4.4 (Priority Only Completion) applies. BSC is not responsible for incomplete results caused by ongoing work or undisclosed conditions. (Mirrors §10.14.)
11.12 Cleaning Products, Allergies & Sensitivities
BSC uses professional-grade cleaners suitable for residential environments. Fragrance-free/low-VOC options are available upon request and may incur an additional fee. Client must inform BSC before service of any allergies, chemical sensitivities, or product restrictions. Absent such notice, BSC is not liable for allergic reactions/sensitivities except for gross negligence. If Client requests BSC to use client supplied products, Client must provide labeled originals and SDS in advance; BSC may require a waiver and disclaims liability for outcomes from non-approved chemistry. (See §10.1.)
11.13 Utilities & Plumbing (Clarification)
Client must provide running water and electricity (§5.6). Non-hazardous wastewater is disposed only via
sanitary fixtures; no storm drains/exterior discharge. BSC is not responsible for plumbing clogs/backups except for gross negligence or willful misconduct. (See §5.6.)
11.14 Environmental Conditions, Ventilation & Cure Times
Results and dry times depend on temperature, ventilation, humidity, and surface type (§5.6). Tasks skipped for safety or environmental reasons will be documented, and completion will be limited to items permitted under Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected. If environmental conditions are outside required ranges or unsafe, BSC may pause/reschedule or reduce scope within the booked window (§§4.2–4.3). BSC is not liable for extended dry times, temporary odors, or reduced results due to conditions beyond BSC’s control.
11.15 Electrical Safety
Client must disclose non-functional/overloaded/unsafe outlets or circuits before arrival. BSC may refuse questionable circuits. If electrical conditions prevent safe/effective work, BSC may pause or reschedule under §§3.3–3.4. BSC is not responsible for pre-existing faults or outages absent gross negligence. (See §5.7.)
11.16 Pets, Children & Vulnerable Occupants
BSC does not supervise or handle pets, children, elderly persons, or other vulnerable occupants (§§5.10– 5.11). Pets must be contained away from active zones; doors may be opened during equipment setup— Client is responsible for preventing escapes. To the fullest extent permitted by law, BSC is not liable for incidents involving occupants/guests/pets during or after service except for BSC’s gross negligence or willful misconduct.
11.17 Firearms, Weapons & Regulated Materials
BSC does not handle/move/clean or store firearms, ammunition, weapons, illegal substances, or regulated/controlled materials. Such items must be secured before service. BSC may skip adjacent areas for safety without fee reduction. (See §§5.12–5.13.)
11.18 Post-Move Limitation — Residual Dust Only
MIO is a light final detailing intended to capture fine residual dust that naturally settles after move logistics. It is not a second post-construction visit and does not include removal of adhesive film, overspray, plaster piles, or cabinet re-dusting from new cuts. If evidence of post-construction work appears, appointment may be re-quoted or reclassified under §4.2. No refunds/credits/guarantees apply where new work occurs between visits, and BSC is not responsible for incomplete results caused by undisclosed construction activity. (Aligns with §4.2 (Reclassification) and §8.0 (Rates & Responsibilities). Blind/Shade Deep Cleaning Exclusion applies to this service; blind/shade detailing may be scheduled as a paid add-on.
12.0 Legal Terms — Move-In/Out (MIO)
12.1 Acknowledgment
By signing the Proposal/Signature Page and/or paying the deposit, you acknowledge and agree to be bound by §§1.0–12.0 and all applicable exhibits, including Exhibit A1 (BASIC) or Exhibit A2 (DELUXE), as selected, and Exhibits B and C, if applicable, for the one-time Move-In/Out cleaning.
12.2 Confidentiality & Data Security (Mutual)
Each party will protect the other party’s non-public information (e.g., door/lock codes, contact details, photos of serviced areas, pricing) and use it only to perform this Agreement. BSC maintains reasonable administrative, technical, and physical safeguards and will notify you without unreasonable delay of any data incident involving your information, consistent with applicable law. Return or secure destruction of confidential information will occur upon request after service completion, except where retention is legally required or contained within routine encrypted backups.
12.3 Governing Law & Venue
This Agreement is governed by the laws of the State of New York, without regard to conflicts-of-law rules. Venue and exclusive jurisdiction lie in the Supreme Court of the State of New York, Kings County.
12.4 Dispute Resolution (Good-Faith; Mediation First)
(a) Informal Conference. The parties will confer in good faith within ten (10) days after written notice of a dispute.
(b) Mediation. If unresolved, the parties will submit to non-binding mediation in New York City (e.g., JAMS/AAA).
(c) Litigation. If mediation fails, either party may file suit in the venue identified in §12.3. Each party bears its own fees and costs, except as expressly provided for undisputed collections under §2.3 and §2.6. (d) Injunctive Relief (Limited Carve-Out). Either party may seek temporary injunctive relief without first mediating where reasonably necessary to protect confidentiality obligations under §§5.1, 9.4, and 12.2 or to enforce non-solicitation/non-circumvention under §9.6.
12.5 Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond reasonable control (including severe weather, transit interruptions, utility outages, building access restrictions, public emergencies, labor shortages/strikes, supply disruptions, or civil unrest). Affected obligations are suspended for the duration of the event and resume when practicable; payments for services already rendered remain due. The parties will cooperate in good faith to reschedule consistent with §§3.4–3.5.
12.6 Assignment
Client may not assign this Agreement or any rights/obligations hereunder without BSC’s prior written consent. BSC may assign to an affiliate or successor (including via merger, reorganization, or sale) that assumes BSC’s obligations. Use of subcontractors is permitted under §9.3.
12.7 Miscellaneous
(a) Entire Agreement. This document (including Exhibits A–C and incorporated policies) is the entire agreement for the one-time MIO service and supersedes prior or contemporaneous understandings about this service.
(b) Severability. If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
(c) Waiver. No waiver of any breach shall be deemed a continuing waiver or a waiver of any other breach. (d) Headings. Headings are for convenience only and do not affect interpretation. (e) Counterparts / E-Sign. This Agreement may be executed in counterparts and by electronic signature
or verified acceptance via e-signature platform; electronic acceptance has the same effect as ink signature under ESRA and ESIGN.
(f) No Third-Party Beneficiaries. No non-party has rights under this Agreement. (g) Survival. Provisions that by their nature should survive completion of the one-time service do so, including §§1.5, 2.3–2.6, 3.3–3.5, 4.2–4.4, 5.1–5.14, 6.0–6.8, 7.0, 8.0–8.8, 9.3–9.6, 10.3, 10.10–10.13, 11.0–11.18, 12.0–12.9, and Exhibit A1 or Exhibit A2 selections.
12.8 Notices
Formal notices under this Agreement must be in writing and sent to the addresses in §1.2 (or as updated in writing). Notices are deemed received upon (i) successful email transmission without bounce to the listed emails, or (ii) three (3) business days after mailing by certified mail, return receipt requested. Client will keep contact information current.
12.9 Website Privacy
Use of BSC’s website, web forms, and online intake or payment portals is governed by BSC’s Website Privacy Policy (separate from this Agreement and subject to updates consistent with law). Operational/QA media handling for this service follows §§1.5, 9.4, and 10.3. Exhibit A1 or Exhibit A2 selection does not alter privacy practices.
Exhibit A1 (BASIC) or Exhibit A2 (DELUXE) Work Specifications (as selected) Exhibit A1 — BASIC Move-In/Out Work Specifications (Empty Units Only)
Note: This exhibit is one of two-tiered specifications for Bright Space Cleaning NYC Inc Move-In/Out Services. All legal terms and operational clauses in §§ 1–12 of this Agreement apply equally to Exhibit A1 (BASIC) and Exhibit A2 (DELUXE).
A1.1 Purpose
A light, efficient reset for empty homes to remove relocation dust/film so the property is clean and ready. No steam equipment and no machine floor-wash are used in this tier.
Embedded Paint Exclusion: Removal of embedded paint from floors, windows, frames, or hardware is excluded; paint removal may be scheduled as a separate paid service.
A1.2 General Conditions
• Service assumes a completely empty unit with utilities on (§1.3, §5.6).
• Surfaces above 10 ft total reach are excluded (§10.13).
• No heavy furniture/appliance moving unless explicitly approved (§4.2).
• Blind/Shade Deep Cleaning Exclusion: Blinds and shades are not deep-cleaned under the Move-In/Out service by default; detailed blind/shade cleaning may be scheduled as a paid add on.
• All tasks follow the safety/compatibility limits in §§10.10–10.14 and §11.0.
A1.3 Detailed Task List (Basic Tier)
1. Vacuum (Initial Pass)
From top to bottom: vacuum vents, fans, air returns, walls, door/window frames, ledges, light fixtures (including sconce-type), and floors.
Vacuum the inside and outside of kitchen cabinets, bathroom vanities, and closets (only if completely empty).
(Blind/Shade Deep Cleaning Exclusion applies.)
2. Dust Removal (Single Pass)
Using dusters, remove loose dust from the areas listed in Step 1, ceiling to floor. (No second dust pass in Basic.)
3. Damp Rag Wiping
Using appropriate cleaners (degreasers, wood and countertop cleaners, wall/glass solutions), wipe from top to bottom: vents, fans, air returns, walls, door/window frames, ledges, light fixtures, inside/outside cabinets/vanities/closets (if empty), A/C unit exteriors, exterior baseboard heaters, interior glass (windows/mirrors within reach), and switch plates.
(Blind/Shade Deep Cleaning Exclusion applies.))
4. Stove & Fridge (Interiors Included; No Steam)
o Deep clean stove and oven with restaurant-grade degreaser (no steam/organic steaming).
o Deep clean inside the refrigerator with regular degreaser.
(Client must empty appliances and defrost heavy ice ≥12 hrs; §10.11.3 applies.)
5. Appliance Deep Clean (Sanitizing Cycles)
Run dishwasher and washer cycles with cleaning tablets for internal sanitizing. Vacuum the dryer, vent, and filter to remove lint buildup. (No sealed disassembly.)
6. Disinfect — High-Touch Points
Disinfect handles, knobs, switches, railings, and other high-touch points with an appropriate disinfectant.
7. Mop Floors (Bucket Mop)
Mop all hard floors with mop & bucket. (No machine floor-wash.)
8. Polish
Polish stainless-steel appliances, interior glass/mirrors, kitchen sink, and wall tiles to remove streaks/restore shine.
9. Dry Mop / Final Detail
Dry-mop floors to remove residual moisture/dust; technicians wear shoe covers during this step.
A1.4 Completion Standard
Visible dust/debris removed; reachable surfaces, empty storage interiors, key fixtures, appliance interiors (stove/oven, refrigerator), and floors are clean and presentable per the steps above.
A1.5 Client Prep (Basic Tier)
• Unit must be empty and accessible; movers should not be working in the same areas (§3.4.5). • Ensure running water/electricity and provide access protocols (§5.6, §3.3).
• Defrost freezers ≥12 hrs if heavy ice; empty all appliances if interiors are included. • Secure pets (§5.10).
A1.6 Exclusions / Safety Limits (Basic Tier)
• No blinds (any type) in either tier (Basic or Deluxe).
• No heavy/hazardous item moving; no exterior windows/unreachable high surfaces; no mold/pest/biohazard remediation (§11.5).
• No paint repair, grout recoloring, sealing; no construction debris hauling (hauling is a separate service).
• No machine floor-wash.
• No steam cleaning.
• No A/C filter washing or baseboard heater interior opening; no second dust-removal pass.
• Embedded Paint Exclusion: Removal of embedded paint from floors, windows, frames, or hardware is excluded; paint removal may be scheduled as a separate paid service.
Exhibit A2 — Deluxe Move-In/Out Work Specifications (Empty Units Only)
Note: This exhibit is one of two tiered specifications for Bright Space Cleaning NYC Inc Move-In/Out Services. All legal terms and operational clauses in §§ 1–12 of this Agreement apply equally to Exhibit A1 (BASIC) and Exhibit A2 (DELUXE).
A.1 Purpose
The Move-In/Out Cleaning Service provides a full, detailed reset of the entire home, targeting relocation residue and any fine settled dust so the property is bright, sanitary, and ready for presentation or move-in.
A.2 General Conditions
• All work is performed using professional-grade tools, vacuum systems, microfiber rags, steam equipment, and organic disinfectants.
• Cleaning is performed from top to bottom and in the sequence listed below.
• Surfaces above 10 feet are excluded unless reachable with standard step-ladders and extension tools (§ 10.13).
• No heavy furniture or appliance moving is included unless explicitly approved (§ 4.2).
• All tasks are carried out in accordance with safety and material-compatibility limits outlined in §§ 10.10–10.14 and 11.0.
A.3 Service Details / Areas Covered
1. Vacuum (Initial Pass)
From top to bottom: vacuum vents, fans, air returns, walls, door and window frames, ledges, and light fixtures (including sconce-type). Vacuum the inside and outside of kitchen cabinets and vanities; where the unit is empty, closet interiors are included within safe reach; see §10.10 and §11.4 A/C units (filters vacuumed), and baseboard heaters (open and vacuum if possible). Cast iron radiators are brushed and vacuumed; all radiators receive detailed vacuuming.
2. Dust Removal #1
Using Swiffer Dusters, remove loose dust from all areas listed above in Step 1, working from ceiling to floor.
3. Damp Rag Wiping
Using appropriate cleaners—degreasers, wood and countertop cleaners, wall and glass solutions—wipe all surfaces from top to bottom: vents, fans, air returns, walls, door/window frames, ledges, light fixtures, inside/outside kitchen cabinets and vanities, A/C units, exterior baseboard heaters, glass materials (windows, mirrors), and switch plates.
4. Steam Clean / Deep Clean
Steam-clean all appliances (stove & refrigerator). Remove drawers and shelves from refrigerators for full interior steam sanitation. Steam-clean ovens and stoves using 270 °F (135 °C) equipment. Steam-clean bathrooms completely to disinfect tubs, showers, sinks, toilets, and tile surfaces.
Steam methods follow manufacturer/surface compatibility and safety limits; see §§11.2, 11.8, and 11.10.
5. Wash (Hand Cleaning)
Hand-wash all removable A/C filters and reinstall once fully dry.
6. Appliance Deep Clean
Run dishwasher and washer cycles using specialized cleaning tablets for internal sanitizing. Vacuum the dryer, its vent, and filter to remove lint buildup and ensure safe operation.
7. Dust Removal #2 (Final Pass)
After allowing time for dust to resettle, perform a second complete dust removal using Swiffer Dusters to eliminate fine residual dust.
8. Disinfect — High-Touch Areas
Disinfect all handles, knobs, switches, railings, and other high-touch points using an organic disinfectant solution.
9. Machine Floor Wash
Wash all floors using a professional vacuum / floor-wash machine for deep removal of dust and residue.
10. Polish
Polish stainless-steel appliances, glass and mirrors, kitchen sink, and wall tiles to restore shine and remove streaks.
11. Dry Mop / Final Floor Detail
Perform a dry-mop pass to remove any remaining dust or moisture. During this final stage, all technicians wear shoe covers to maintain a dust-free finish.
A.4 Completion Standard
Upon completion, the property will be free from visible dust, debris, and surface buildup. All accessible fixtures, cabinetry, appliances, and floors will be sanitized and polished according to the steps above.
A.5 Client Preparation Recommendations
• Remove personal items and clutter to allow unobstructed cleaning access.
• Ensure running water, electricity, and elevator/entry access are available (§ 5.6). • Secure or remove pets from the service area.
• Defrost freezers 12 hours in advance if ice buildup is heavy.
A.6 Exclusions / Safety Limits
• No heavy or hazardous item moving.
• No exterior window cleaning or unreachable high surfaces.
• No mold, pest, or biohazard remediation (§ 11.5).
• No paint repair, grout recoloring, or sealing.
• No construction debris hauling unless separately quoted in writing (hauling is a separate service)
• Paint on windows or floors is not included in this service. If you would like paint removal, it can be added as an additional service. Embedded Paint Exclusion: Removal of embedded paint from floors, windows, frames, or hardware is excluded; paint removal may be scheduled as a separate paid service.
• Blind/Shade Deep Cleaning Exclusion: Blinds and shades are not deep-cleaned under the Move In/Out service by default; detailed blind/shade cleaning may be scheduled as a paid add-on.
Exhibit B — Cleaning Necessity Level (CNL) Policy
Purpose. CNL classifies property condition so BSC can align time, crew, tools, and price. Client selects a preliminary level during intake; BSC verifies and may reclassify on arrival (see §4.5).
Client Intake Requirement. Client selects a level on the intake form and may upload photos. If the home is misclassified or conditions materially differ, BSC will reassess on arrival under §4.6 and propose adjustments to time, add-ons, or Exhibit A1/A2 tasking as applicable. If added time/fees are declined, §4.4 Priority-Only Completion applies. If conditions prevent safe/effective work, the visit may be treated as a lockout per §3.3.
Exhibit C — Service Commitment Statement (Residential Move-In/Out Cleaning)
Bright Space Cleaning NYC Inc. (“BSC”) is committed to delivering high-quality, reliable, and secure cleaning services. This statement summarizes the standards and operational practices that support our service delivery.
C.1 ID Badges
C.1.1 All cleaning technicians and managers are easily identifiable with proper ID badges. C.1.2 Each badge displays the employee’s name, position, and date of hire. C.1.3 Badge use provides peace of mind so Clients know exactly who is at their door.
C.2 Strong Front-Line Supervision
C.2.1 Each cleaning technician works under the guidance of a trained line supervisor. C.2.2 Supervisors direct work, support staff, and verify thoroughness. C.2.3 Unannounced supervision visits occur at varying intervals (typically every 1–3 months) to maintain standards and avoid complacency.
C.3 GPS Tracking System & Timekeeping
C.3.1 BSC ensures punctuality and accuracy through a GPS-assisted timekeeping system. C.3.2 Features include late alerts, building-specific geofences, and real-time monitoring for prompt response to discrepancies.
C.3.3 Timekeeping records support strict scheduling and accountability.
C.4 Uniforms
C.4.1 All cleaning staff and site managers wear BSC uniforms.
C.4.2 Uniforms prominently display the BSC brand, reflecting professionalism and company standards.
C.5 Trained Staff
C.5.1 All staff complete rigorous training, including a minimum of ~25 hours of theory and ~15 hours of practical instruction with an exam.
C.5.2 Depending on role, some staff hold specialized certifications (e.g., upholstery, carpet, housekeeping).
C.5.3 BSC provides refreshers when methods, products, or regulations change.
C.6 Competitive Pricing
C.6.1 BSC offers competitively priced packages designed to deliver excellent value. C.6.2 Pricing strategies match or exceed competitor offerings without compromising quality.
C.7 Insurance, Bonding & Certification
C.7.1 BSC is fully insured, bonded, and appropriately certified.
C.7.2 These credentials reflect BSC’s commitment to safety, reliability, and professional standards.
C.8 Quality-Assurance Culture (Informational)
C.8.1 BSC integrates quality checks, supervisor reviews, and rapid issue-resolution into daily operations.
C.8.2 Staff are trained to report issues proactively and address client concerns quickly and professionally. Move-In/Out QA procedures apply equally to both Exhibit A1 (BASIC) and Exhibit A2 (DELUXE) service tiers.
C.8.3 This section describes current practices and is informational, not a service-level guarantee; applicable warranties/remedies appear in §§6–7.