Bright Space Cleaning Terms, Conditions & Disclaimers

​

1.0 Introduction

This document outlines the policies, procedures, terms, conditions, and disclaimers of Bright Space Cleaning (“BSC”). Throughout this document, “Bright Space Cleaning” or “BSC” refers to the cleaning company itself. “Owner(s)” or “CEO” refers to the proprietors of Bright Space Cleaning. Our staff or subcontractors are referred to as “cleaning techs” or “employees,” while our Clients and anyone representing them are designated as “Clients” or “You.”

By making a booking deposit and/or signing the agreement section of this document, you agree to adhere to all rules and regulations stated herein and on our website.

1.1 Policy Updates and Revisions Bright Space Cleaning (“BSC”) may modify, amend, or update these policies, terms, conditions, and disclaimers from time to time. Any material changes will be communicated to Clients by reasonable means, including email or written notice, at least seven (7) days prior to the effective date. The updated version will indicate its effective date and will apply prospectively to future services. Continued scheduling or receipt of services after the effective date constitutes the Client’s acceptance of the revised terms. For non-material updates (such as formatting or contact information), posting the updated version on BSC’s website is sufficient notice.

1.2 Contact Information Questions or concerns regarding this Agreement, scheduling, invoicing, or service performance may be directed to:

Bright Space Cleaning

216 North 8th Street, #B, Brooklyn, NY 11211

📧 info@brightspacenyc.com 📱 718-490-5574 📞 718-744-0272

🌐 www.brightspacenyc.com

2.0 Payment Terms & Financial Policies

2.1 Deposit Policy

2.1.1 To secure your booking, a deposit of 50% of the estimated total or $200 (whichever is greater) is required. The deposit is non-refundable if the Client cancels within 48 hours of the appointment or causes a lockout (no access/keys/codes/instructions).

2.1.2 Reserved

2.2 Accepted Payment Methods

2.2.1 Bright Space Cleaning accepts credit cards, debit cards, and ACH transfers for payment.
2.2.2 Invoices will be sent via www.square.com, a secure platform for processing card payments.

2.3 Payment Terms & Late Fees

2.3.1 Payment is due promptly after the completion of cleaning service and receipt of the invoice via email and/or text.
2.3.2 If payment is not received within 48 hours after service completion, a late fee will apply: 5% of the invoice total or $50.00, whichever is less.
2.3.3 Payments outstanding more than thirty (30) days after the service date accrue a late fee of the lesser of $50 or 1.5% of the unpaid balance per month (simple, non-compounding), not to exceed the maximum permitted by law. For one-time or project-based post-construction services, payment is due upon receipt unless otherwise stated. Failure to remit payment within five (5) business days after the due date may result in suspension of any pending work or scheduled follow-up cleanings until the account is brought current.

2.3.4 No Setoff. Client shall pay all undisputed amounts without setoff, withholding, or counterclaim.
2.3.5 Chargebacks/ACH Returns. Client agrees not to initiate a credit-card chargeback for services performed. If a chargeback or ACH return is initiated and BSC prevails, Client shall reimburse reasonable dispute fees and processing costs.
2.3.6 Suspension for Nonpayment. BSC may pause or decline further work until all overdue invoices are paid.
2.3.7 Collection Costs. In any action to collect undisputed amounts due under this Agreement, Client shall pay BSC’s reasonable attorneys’ fees and costs. (This clause is drafted to satisfy NY’s “American Rule” by expressly authorizing fee-shifting.)

2.4 W-9 & Tax Reporting Terms
2.4.1 Upon written request, Bright Space Cleaning (“BSC”) will provide a completed and signed IRS Form W-9 for purposes including vendor onboarding, internal accounting, or year-end reporting. The W-9 includes BSC’s legal business name, address, federal Taxpayer Identification Number (TIN), and entity classification. Requests will be processed within a reasonable timeframe.

2.4.2 All payments made to BSC constitute taxable business income. Clients are solely responsible for fulfilling any applicable federal, state, and local tax reporting obligations under IRS regulations, New York State law, and any relevant New York City requirements.

2.4.3 In general, clients must issue IRS Form 1099-MISC or 1099-NEC to any vendor paid $600 or more during a calendar year, unless exempt under IRS rules. BSC is not exempt from 1099 reporting unless otherwise stated by law.

2.4.4 BSC does not provide tax or legal advice to clients and disclaims responsibility for clients’ reporting obligations. Clients are encouraged to consult their CPA or tax professional for guidance.

2.4.5 For W-9 requests or questions regarding payment records, clients may contact:
2.5 Sales Tax Terms
2.5.1 Compliance with Tax Law. Bright Space Cleaning (“BSC”) complies with all applicable New York State and New York City sales tax laws. Cleaning services provided in New York are subject to state and local sales tax unless a valid exemption applies under law.

2.5.2 Sales Tax Collection. BSC is registered to collect and remit New York State and local sales tax. All taxable services will have sales tax added to the invoice at the rate in effect for the service location at the time the service is performed. The applicable rate is determined by the New York State Department of Taxation and Finance based on the jurisdiction where the service takes place.

2.5.3 Exemptions. Clients claiming a tax exemption must provide a properly completed and signed New York State Exempt Organization Certificate (Form ST-119.1) or other valid exemption documentation before invoicing. Exemptions cannot be applied retroactively to previously issued invoices.

2.5.4 Client Responsibility. Clients remain responsible for any uncollected taxes, interest, or penalties assessed by tax authorities due to invalid, expired, or incomplete exemption certificates. BSC does not provide tax or legal advice and encourages Clients to consult their tax advisor regarding exemption eligibility.

2.5.5 Changes in Tax Rates. If tax rates change between the date of proposal and the date of service, the rate in effect on the service date will apply.

​

3.0 Scheduling & Cancellations

3.1 Service Schedule, Hours of Operation & National Holidays

3.1.1 Appointments are confirmed and scheduled only after the booking deposit is received.

3.1.2 Hours of operation: Regular hours of operation are 9:00 AM to 9:00 PM. You will be assigned a cleaning time within this window. Requests for service outside of these hours must be made in advance. Post-construction and post-move cleaning services are scheduled to begin at 9:00 AM and may continue throughout the day and evening as needed, up to 9:00 PM. This does not mean that work will continue until 9:00 PM for every job; each project is individually assessed, and an appropriate amount of time is allocated based on its scope. If additional time is required beyond 9:00 PM, the service will resume the following day. All pricing for these services is project-based, not hourly.
3.1.3 Holiday Observance
If your scheduled cleaning falls on a national holiday, we will contact you to reschedule. Bright Space Cleaning observes all nationally recognized holidays, as well as the following additional days: Day After Thanksgiving, Christmas Eve, and New Year’s Eve.  We believe our frontline team members and administrative staff deserve time to spend these special days with their loved ones. Accordingly, no standard cleanings are performed on these dates unless specifically requested and approved in advance.

3.2 Appointment Confirmation & Lockout Fee

3.2.1 All bookings receive automated reminder notifications 3 days, 1 day, and 10 minutes before the scheduled appointment.
3.2.2 Clients must provide keys, codes, or ensure someone is present for entry.
3.2.3 In case of lockout, a $180.00 fee will be charged and deducted from your deposit.
3.2.4 Staff will wait up to 15 minutes after reporting a lockout to dispatch. If no response, the appointment is considered canceled, and the lockout fee applies.

3.3 Cancellation & Rescheduling Policy

3.3.1 Appointments may be canceled or rescheduled without fee up to 48 hours in advance.
3.3.2 Cancellations within 48 hours of the scheduled service will incur a $180.00 cancellation/rescheduling fee, deducted from your deposit.

4.0 Service Scope & Adjustments

4.1 Scope of Work – Post-Construction / Post-Move Cleaning

4.1.1 This agreement applies to office post-construction and post-move cleaning services.
4.1.2 Services typically include: removal of construction dust and residues, detailed cleaning of surfaces, fixtures, appliances, cabinetry, flooring, restrooms, common areas, and workspaces, followed by a final touch-up service to ensure the office is left in a ready-to-use condition.

4.1.3 Empty/Unfurnished Site Assumption. Unless expressly disclosed by Client in BSC’s questionnaire or in writing prior to scheduling, post-construction spaces are assumed to be empty and unfurnished at the time of service. If furniture or contents are present and materially increase the time or effort required, BSC may (a) propose added time at $75 per hour per technician under §4.2.2(a) or (b) recommend an upgraded package under §4.2.2(b). If Client declines additional time/fees, §4.2.7 (Priority-Only Completion) will apply. If conditions were materially misstated, BSC may pause work and apply a mobilization fee up to $200 per §4.2.6, with any remaining deposit handled per §2.1.1 and §3.3.

4.1.4 Substantial Completion; No Active Construction. For safety, quality, and liability reasons, post-construction cleaning begins only after construction is substantially complete and contractor crews are not working in the area being cleaned (no ongoing sanding, sawing, painting, or similar dust-generating work). If active construction is observed at arrival or during service, BSC may pause or terminate the visit and treat it as a lockout under §3.2.3, or re-schedule at Client’s request. Where conditions were materially misstated, §4.2.6 (mobilization up to $200) may apply in addition to any lockout fee per §3.2.3.

4.1.4A Curing & Set-Time Confirmation. Client confirms that any paint, grout, caulk, sealant, finishes, or coatings in serviced areas have fully cured for at least 48–72 hours (or the manufacturer’s stated cure time, if longer) before cleaning. If curing is incomplete, BSC may pause or reschedule service and is not responsible for damage to uncured finishes.

4.2 Cleaning Fee Adjustments

4.2.1 Cleaning fees may be adjusted based on the actual condition of the office upon arrival compared to the initial estimate.
4.2.2 Technicians will assess the Cleaning Necessity Level (CNL): the onsite condition rating (Light/Standard/Heavy/Construction-Plus) used to calibrate time/crew. If the actual condition differs significantly (e.g., excessive debris, additional rooms, unforeseen residues), BSC may:
a. Propose additional cleaning time at $75 per hour per staff member, or
b. Recommend upgrading to a more comprehensive package.
4.2.3 Any change to the plan will result in an increased fee. Clients will be informed and can accept the revised quote or decline.
4.2.4 If the client chooses to continue at the original fee, BSC may skip areas beyond the original scope or not guarantee a complete result.
4.2.5 Authorization. Any scope change or added time is binding upon written approval by Client’s on-site contact via email or text (screenshots or logs suffice).
4.2.6 Material Misstatement. If the questionnaire/site info materially understates the scope or condition, BSC may pause work, issue a revised estimate, and apply the deposit to a mobilization fee (up to $200) if Client declines the revision.
4.2.7 Priority-Only Completion. If Client declines additional time/fees, Client shall identify priority areas. BSC will complete those within the original budget; no guarantee applies to non-priority or deferred areas.
4.2.8 Photo Documentation. BSC may photograph/video pre-existing conditions and completed work to document scope and completion. (Cross-references 10.3.)

4.3 Dishwashing Policy

4.3.1 For post-move cleanings, dishwashing is not included.
4.3.2 Clients must ensure dishes are washed and stored prior to service.
4.3.3 If unwashed dishes are present, a minimum additional charge of $65.00 will apply. Clients should inform us in advance if dishwashing assistance will be needed.

5.0 Access, Security & Health–Safety

5.1 Security and Access

5.1.1 Bright Space Cleaning employs a team of reliable, professional cleaning technicians. For security, Clients must secure or remove any sensitive documents, valuables, or confidential items prior to service.
5.1.2 If you provide keys or access codes, they will be kept confidential and used strictly for the purposes of providing cleaning services.
5.1.3 Cleaning technicians are not permitted to open drawers, cabinets, or closets unless specifically instructed.

5.2 Health and Safety

5.2.1 BSC prioritizes the health and safety of both Clients and staff. We follow strict protocols to maintain a clean, safe environment and prevent the spread of bacteria and disease.
5.2.2 Cleaning techs are not equipped or permitted to handle hazardous waste, including but not limited to:
 a. Mold
 b. Human or animal feces
 c. Bodily fluids
 d. Flea infestations
 e. Rodent infestations
5.2.3 If such conditions are present, specialized services must be requested in advance.
5.2.4 If encountered unexpectedly, our technicians will avoid the affected area to prevent contamination.

5.3 Temperature Guidelines

5.3.1 For the comfort and safety of cleaning staff:
 a. During summer, Clients should maintain a temperature of 78°F (25.5°C) or lower in the workspace.
 b. During winter, temperatures should be maintained between 68°F and 72°F (20°C–22°C).
5.3.2 These ranges align with U.S. Department of Energy guidelines for efficiency and comfort.
5.3.3 If different temperature settings are required for health or operational reasons, Clients must notify BSC in advance.

5.4 PPE & Hazard Prevention

5.4.1 All cleaning technicians receive training to prevent hazards by properly handling equipment, supplies, spills, and cords.
5.4.2 Clients should allow adequate space for technicians to work and minimize unnecessary interaction during active cleaning. A distance of at least 6 feet is recommended.
5.4.3 Staff are equipped with the following PPE:
 a. Shoe covers (mandatory)
 b. Gloves (mandatory, changed after bathrooms or kitchen)
 c. Masks (optional, unless otherwise required by site policies)
5.4.4 Clients must report any hazardous conditions or PPE non-compliance immediately. BSC takes such reports seriously.

5.5 Use of Client Utilities and Disposal of Water               

5.5.1 The Client agrees to provide Bright Space Cleaning (“BSC”) with access to on-site running water and electricity for the full duration of the cleaning services. These utilities are essential for the proper execution of post-construction cleaning, including but not limited to the operation of extraction machines, steamers, vacuums, and other electrical equipment.

5.5.2 BSC’s use of on-site water and electrical power is standard and necessary for the proper performance of cleaning services. No discounts, refunds, or service credits will be issued in connection with the use of the Client’s utilities, including but not limited to water consumption or electricity usage during the service.

5.5.3 BSC staff dispose of non-hazardous wastewater only to on-site sanitary or combined sewers (toilets, mop/slop/janitor sinks), never to storm drains, exterior catch basins, streets, or the ground. Solids are screened first. No prohibited substances are discharged. If a site has special plumbing restrictions, Client must inform BSC in writing before service. BSC follows all applicable NYC DEP sewer and stormwater rules.

5.5.4 BSC shall not be responsible or liable for any plumbing blockages or backups that may occur during or after the disposal of wastewater, except to the extent caused by BSC’s gross negligence or willful misconduct. This includes, but is not limited to, clogged toilets, sinks, floor drains, or pipes resulting from pre-existing conditions, construction debris in the lines, inadequate building plumbing, or other factors outside BSC’s control.

5.5.5 Because plumbing functionality is part of the Client’s facility responsibility, and except where issues are directly caused by BSC’s gross negligence or willful misconduct, no discounts, refunds, or service credits will be issued for plumbing issues that arise during or after cleaning. The Client acknowledges that such conditions are outside BSC’s control and may require a licensed plumber for resolution.

5.5.6 Failure to Provide Utilities

If BSC arrives on-site and finds that water and/or electricity are not available, BSC will immediately contact the Client. If the issue is not resolved within a reasonable time, BSC will terminate the service, and the contract will be deemed canceled by the Client. In such cases, BSC will retain the booking deposit in full, as cleaning cannot be performed without the required utilities. Rescheduling may be arranged at BSC’s discretion and subject to additional fees.

5.6 Health and Illness Terms
5.6.1 Staff Health Restrictions. Bright Space Cleaning (“BSC”) maintains strict health protocols to reduce the risk of exposure to contagious illnesses. Any employee, contractor, or cleaning technician who is actively sick, displaying symptoms of a contagious illness, or recovering from a communicable condition will not be permitted to report to work or enter Client properties until they are medically cleared or symptom-free in accordance with applicable public health guidelines.

5.6.2 Client Illness Notification. Clients must notify BSC prior to any scheduled service if (a) anyone on the premises is currently experiencing symptoms of a contagious illness, or (b) there has been a recent confirmed case of a transmissible disease within the space. Timely notice allows BSC to assess risk and take appropriate precautions for the health of both staff and the Client’s occupants.

5.6.3 Right to Reschedule or Postpone. BSC reserves the right to reschedule, postpone, or cancel any cleaning service if illness is present or suspected—either among BSC personnel or at the Client’s location. These decisions are made in good faith to protect all parties’ well-being.

5.6.4 Communication and Rescheduling. Clients are expected to communicate any health-related concerns as early as possible. BSC will make reasonable efforts to accommodate rescheduling without penalty when illness is involved.

6.0 Insurance, Liability & Damage Claims

6.1 Insurance Endorsements & Contract Terms

6.1.1 Clients will be listed on BSC’s insurance policy solely as Certificate Holders.
6.1.2 Additional endorsements such as Additional Insured, Waiver of Subrogation, or Primary & Non-Contributory Language may increase BSC’s insurance premiums. Any required endorsements beyond a standard Certificate Holder will result in an adjustment to the estimate or contract price to cover the additional insurance costs.

• For one-time services, the additional premium will be charged as a single project surcharge.

• For ongoing service agreements, the total additional premium will be divided across the contract term and added to the monthly invoice.
  If the Client terminates the contract early for any reason, the remaining unpaid balance of the additional premium through the original contract end date will become immediately due and payable.
  This charge will be clearly listed in the Pricing section of the Proposal as a separate line item labeled “Premium.”

6.1.3 Insurance Modification Timeline & Client Approval. All insurance modification requests are subject to review and approval by BSC’s insurance provider. BSC will provide a written premium quote for any requested endorsements within approximately seven (7) business days of receiving the Client’s written request.

The Client shall have seventy-two (72) hours from the time of notice to accept the cost in writing. For one-time post-construction services, a signed proposal and a fifty percent (50 %) non-refundable deposit are required before BSC initiates endorsement processing. For recurring contracts, written acceptance of the premium cost is required.

Once accepted, endorsement issuance by the insurer typically takes up to seven (7) additional business days. BSC will not initiate any insurance modifications until all required approvals and payments have been received.

6.1.4 Minimum Term & Early Termination (Ongoing Services Only). Insurance endorsement requests for ongoing service agreements require a minimum term of twelve (12) months. If the Client terminates such an agreement early, the unamortized additional insurance premium allocable to the remaining months (as calculated under §6.1.2) becomes immediately due and payable. One-time services are exempt from the minimum-term requirement and are subject to the single project surcharge under §6.1.2. No additional cancellation penalty applies under this §6.1.4.
6.1.5 Liquidated Damages & Enforcement
Any cancellation fees, lockout fees, or liquidated damages specified in this Agreement are intended to represent a fair and reasonable pre-estimate of actual costs incurred by Bright Space Cleaning. (“BSC”)—including but not limited to staff scheduling, lost opportunities, administrative time, recruitment, and onboarding expenses—and are not intended as a penalty. These amounts become due upon written notice of the breach or triggering event.

Attorneys’ Fees. Attorneys’ fees and costs are governed by §12.4.4 (Dispute Resolution) and §2.3 (Late/collection).

6.2 Insurance Coverage & Damage Responsibility

6.2.1 BSC employees are trained in industry-standard cleaning protocols and handle property with care.
6.2.2 In the event of accidental damage caused by BSC staff, the company will address the issue, including repair or replacement if appropriate.
6.2.3 BSC maintains comprehensive insurance coverage for all team members and may file claims with its carrier when necessary.

6.3 Proof of Insurance

6.3.1 Upon request, BSC will provide a valid Certificate of Insurance. The following coverage is maintained at all times:
 a. Comprehensive General Liability Insurance
 b. Workers’ Compensation Insurance
 c. Janitorial Services Insurance/Employee Dishonesty Insurance

6.4 Reporting Damages & Claim Procedures

6.4.1 Notice Window. Report any service-related damage as soon as reasonably practicable and within seventy-two (72) hours after service, or upon discovery for conditions not reasonably detectable within that period (but no later than ten (10) days after service). Late notice may limit remedies only to the extent BSC is prejudiced by the delay.

6.4.2 Staff are trained to immediately report any observed damage during service.
6.4.3 Neither BSC nor its insurance carrier will hold employees personally liable for incidental damages.

6.5 Claim Evaluation & Reimbursement Limits

6.5.1 BSC will investigate all claims. Claims may be rejected if they do not meet reporting criteria, including but not limited to:
 a. Failure to notify BSC of valuable or fragile items
 b. Wall hangings mounted with improper hardware (tape, unstable tacks, etc.)
 c. Unstable objects or furniture
 d. Whitewashed or improperly sealed furniture surfaces
6.5.2 For items valued at $100 or less, BSC may provide direct replacement or reimbursement.
6.5.3 For items over $100, a formal insurance claim and investigation are required.
6.5.4 Some items may be sent to a professional for repair.

6.6 Verification & Training

6.6.1 Verification. Reasonable verification is required for all claims. For items over $100, Client shall provide receipts, estimates, or photographs sufficient for evaluation.
6.6.2 Damaged items should be retained for inspection. Items may be used for staff training and quality control.

6.7 Limitation of Liability & Indemnification

6.7.1 Limitation of Liability. Subject to §12.4.2, BSC’s total liability to the Client for any and all claims, damages, or losses arising out of or relating to this Agreement shall not exceed the total amount paid by the Client for the specific service giving rise to the claim. In no event shall BSC be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of business, loss of profits, or diminution of value.

6.7.2 Gross Negligence Carve-Out. Nothing in this Agreement shall be construed to limit or waive liability for BSC’s gross negligence, willful misconduct, or violations of law, consistent with New York public policy.

6.7.3 Client Indemnification. In addition to §12.4.1, and to the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless BSC, its owners, employees, subcontractors, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) the Client’s breach of this Agreement; (b) unsafe or non-compliant site conditions; (c) third-party claims related to property or persons under the Client’s control; or (d) materials, instructions, or conditions provided by the Client. This indemnification shall not apply to the extent of BSC’s gross negligence or willful misconduct.

To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless BSC, its owners, employees, subcontractors, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) the Client’s breach of this Agreement; (b) unsafe or non-compliant site conditions; (c) third-party claims related to property or persons under the Client’s control; or (d) materials, instructions, or conditions provided by the Client. This indemnification shall not apply to the extent of BSC’s gross negligence or willful misconduct.

7.0 Quality Assurance & Satisfaction Guarantees

7.1 100% Satisfaction Guarantee

7.1.1 BSC guarantees the quality of its work.
7.1.2 If issues are identified within 24 hours after cleaning, BSC will return to re-clean the affected areas at no additional cost.
7.1.3 Re-cleaning is typically scheduled within 1–3 days of the original appointment.

7.2 Recall Window & Re-Cleaning Policy

7.2.1 Recall requests must be made within within 24 hours of the initial cleaning.
7.2.2 If no recall is scheduled within that period, the guarantee is void.
7.2.3 If re-cleaning is offered and declined, BSC will not issue refunds or complimentary cleanings. The purpose of the guarantee is to correct issues, not provide additional free services.

8.0 Rates, Proposal Terms & Client Responsibilities

8.1 Rates and Calculations

8.1.1 Bright Space Cleaning calculates pricing based on the Client questionnaire, site information, and selected cleaning frequency.
8.1.2 Pricing is project-based for the quoted scope. If the actual condition or scope is larger than represented, added work or time will be billed under §4.2 (either as an upgrade or at $75 per hour per technician, with written approval).
8.1.3 Actual time spent may vary depending on the speed and number of assigned staff.
8.1.4 If a job is completed ahead of the estimated time window, staff may leave upon completion and proceed to their next assignment.
8.1.5 BSC uses an internal Cleaning Point System to ensure thorough and efficient service delivery.

8.2 Proposal Term Validity

8.2.1 This proposal is valid for one (1) month from the issuance date, provided no changes are made to the scope of work or project details.
8.2.2 If changes occur (e.g., scope, conditions, requirements), BSC may issue a revised proposal with updated pricing and terms.
8.2.3 Clients are responsible for reviewing and accepting the proposal before work begins.

8.3 Prevailing Wage & Union Labor Disclaimer

8.3.1 Company Classification. Bright Space Cleaning (“BSC”) is a proudly independent, non-union cleaning company licensed and insured to operate across all five boroughs of New York City. BSC does not maintain formal affiliations with any labor union or unionized workforce. All services are provided by trained W-2 employees or vetted subcontractors operating under non-union status.

8.3.2 Definition and Scope. Certain commercial, municipal, or government-affiliated properties in New York City—particularly those operating under public contracts, union leases, or prevailing wage rules—may require that cleaning services be performed by unionized labor or under prevailing wage compensation structures. These requirements are typically regulated by:
a. New York State Labor Law (Articles 8 and 9);
b. The New York City Comptroller’s Office (Prevailing Wage Schedules); and
c. Collective Bargaining Agreements between unions and property owners or managing agents.

BSC does not automatically meet these requirements unless explicitly negotiated and documented in writing.

8.3.3 Union and Prevailing Wage Requests. BSC does not perform union or prevailing wage cleaning services by default. BSC reserves the right to decline service or cancel any active or pending proposal without penalty if:
a. The building, client, or job site requires services to be performed under union labor contracts;
b. The scope of work is subject to prevailing wage requirements and no prior agreement has been made; or
c. The client failed to disclose such conditions during the proposal or onboarding process.

If a client wishes to proceed under such circumstances, they must submit a written request before contract execution. BSC will then conduct a review of applicable labor standards and wage structures. A customized rate, contract term, and compliance agreement must be negotiated and signed. BSC retains sole discretion in determining whether such arrangements can be accommodated.

8.3.4 Right to Cancel or Modify Proposals. If union or prevailing wage requirements are identified after a quote has been issued or a service has been scheduled, BSC reserves the right to void the proposal or cancel the scheduled service without liability or penalty to either party. This protects both parties from entering an unqualified or noncompliant service relationship.

8.3.5 Client Responsibility. Clients are solely responsible for notifying BSC prior to contract signing or scheduling if:
a. The building or project is subject to union labor requirements;
b. Prevailing wage rules apply under city, state, or federal law; or
c. A Collective Bargaining Agreement affects vendor access or payment terms.

Failure to disclose this information in a timely manner may delay scheduling and render any prior quote invalid.

If the Client fails to disclose applicable union labor or prevailing wage requirements before contract execution or scheduling, and such omission results in additional costs, penalties, or administrative burdens to BSC, the Client shall be responsible for reimbursing BSC for all documented costs, fees, and expenses incurred as a direct result of such non-disclosure. This includes, without limitation:
a. Additional payroll costs or wage differentials;
b. Retroactive tax or benefit obligations;
c. Administrative and legal expenses associated with contract modification or cancellation; and
d. Any penalties or assessments issued by regulatory authorities that are directly attributable to the Client’s failure to disclose.

The Client’s failure to disclose shall be deemed a material misrepresentation, entitling BSC to cancel the contract without penalty and pursue recovery of the above costs.

8.3.6 Indemnification for Non-Disclosure. To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless BSC, its owners, employees, subcontractors, and agents from and against any and all claims, liabilities, penalties, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to the Client’s failure to disclose applicable union labor or prevailing wage requirements prior to contract execution. This indemnification shall not apply to the extent of BSC’s gross negligence or willful misconduct.

8.3.7 Contact. To discuss prevailing wage projects or union service exceptions, clients may contact:
Bright Space Cleaning
📧 info@brightspacenyc.com 📱 718-490-5574 📞 718-744-0272
🌐 www.brightspacenyc.com

9.0 Staff Policies & Non-Solicitation

9.1 Team Members, Subcontractors, and Employment Status
9.1.1 Background Screening and Eligibility. All BSC employees and subcontractors undergo background checks prior to assignment, including identity verification, criminal history review, and employment eligibility confirmation. In addition, they must complete BSC’s in-house training program covering cleaning protocols, safety procedures, professional conduct, confidentiality, and proper equipment use. Only individuals who successfully complete all required screening and training may be dispatched to client properties.

9.1.2 Under no circumstances shall any such personnel be considered employees, agents, joint employees, partners, or representatives of the Client. The Client shall not issue directions, enter into separate agreements, or attempt to hire or retain any BSC staff or subcontractors directly, except through BSC’s official channels and with BSC’s prior written authorization.

9.1.3 BSC is an equal opportunity employer and complies with all applicable federal, state, and local employment laws and documentation requirements, including those of the State of New York and the City of New York.

9.2 Staff Poaching, Non-Solicitation, and Direct Engagement

9.2.1 Clients are prohibited from soliciting, recruiting, directly hiring, indirectly hiring (including through third parties), or otherwise engaging any BSC personnel — including but not limited to cleaning technicians, front desk coverage staff, administrative or office support personnel, and subcontractors — for any services outside of BSC’s official business channels.

9.2.2 Clients shall not request, arrange, or accept services from BSC personnel outside their assigned BSC work schedule, share personal contact information, bypass official communication procedures, or attempt to negotiate separate agreements.

9.2.3 This restriction applies during the entire term of this Agreement and for twelve (12) months following its termination, but only with respect to BSC personnel assigned to the Client’s site or account during the previous twelve (12) months.

9.2.4 Any violation of this section will constitute a material breach of this Agreement. In such cases, BSC may immediately terminate the contract and assess liquidated damages of $3,700.00 per individual, per incident, representing BSC’s average documented costs for recruiting, onboarding, training, and legal compliance. The parties agree that this amount is a reasonable pre-estimate of actual damages and not a penalty, given the difficulty of quantifying the exact harm. This remedy is in addition to BSC’s right to pursue any other remedies available under law.

9.3 Subcontractor Use Terms
9.3.1 Use of Subcontractors and Partner Vendors. To ensure service flexibility, operational efficiency, and access to specialized expertise, Bright Space Cleaning (“BSC”) may, when appropriate, assign portions of the work to qualified subcontractors or partner vendors. This may include, but is not limited to, floor care, post-construction cleanup, upholstery treatment, or other specialized services.

9.3.2 Vetting and Standards. All subcontractors engaged by BSC are:
a. Carefully vetted and approved by BSC’s management team;
b. Trained and required to follow BSC’s operational standards; and
c. Bound to comply with BSC’s safety requirements, confidentiality obligations, and professional conduct terms.

9.3.3 Quality Assurance and Oversight. Even when work is performed by subcontractors, BSC remains fully responsible for:
a. The quality of the services delivered;
b. The completion of all contracted tasks; and
c. Handling any follow-up, customer service matters, or warranty obligations.

Clients will not be required to coordinate directly with subcontractors unless expressly agreed to in writing by both parties.

9.3.4 Client Assurance. Clients can expect the same level of professionalism, care, and service quality whether services are performed by BSC employees or approved subcontractors. Questions regarding subcontractor use for specific projects may be directed to BSC for clarification.

9.4 Employee Background Check and Training Terms
9.4.1 Background Screening. Bright Space Cleaning (“BSC”) prioritizes client safety, trust, and peace of mind. All employees and contractors undergo comprehensive background checks before being assigned to any client property. Screenings include, but are not limited to:
a. Identity verification;
b. Criminal history review; and
c. Employment eligibility confirmation.

BSC does not assign staff to residential or commercial properties until they have successfully completed this screening process.

9.4.2 In-House Training Requirements. In addition to background screening, every team member must complete mandatory internal training covering:
a. Cleaning protocols and safety procedures;
b. Professional conduct and customer service standards;
c. Proper use of equipment and chemicals; and
d. Confidentiality and privacy obligations.

Only personnel who meet BSC’s standards for reliability, professionalism, and skill are dispatched to client sites.

9.4.3 Ongoing Commitment. BSC is committed to maintaining a workforce that represents the highest standards of safety, professionalism, and accountability. Clients can be assured that all individuals entering their property have been properly screened and trained in accordance with these terms.

10.0 Operational Policies

10.1 Supplies

10.1.1 Bright Space Cleaning provides all necessary cleaning supplies for each one-time service.
10.1.2 Only high-quality, industry-standard, and safe products are used to ensure professional results.
10.1.3 If Clients request the use of alternative cleaning products, BSC will not be responsible for any resulting damage or chemical reactions.
10.1.4 Staff are not permitted to mix BSC products with Client-supplied products.
10.1.5 Odorless products are available upon request for an additional fee.
10.1.6 Material Safety Data Sheets (SDS) are available upon request for all cleaning products used.
10.1.7 Staff arrive at each job site fully equipped with the necessary supplies to complete post-construction or post-move services thoroughly.

10.1.8 Our standard professional supplies include (non-exhaustive):
• Neutral pH multi-surface cleaner
• Degreaser (kitchen/adhesives/contractor film)
• Glass & mirror cleaner (streak-free)
• Disinfectant (EPA-registered)
• Stainless steel polish/cleaner
• Non-acid restroom cleaner/descaler (for post-construction minerals)
• Non-abrasive cream cleanser (fixtures where appropriate)
• Microfiber cloths (color-coded), scrapers with safety blades, sponges
• Dusting tools (high-reach), mops (flat and microfiber), buckets, liners
• HEPA vacuum bags/filters and replacement pads

10.2 Equipment

10.2.1 BSC uses professional-grade equipment to ensure efficient, safe, and high-quality cleaning.
10.2.2 Equipment includes steam cleaners for kitchens and bathrooms, HEPA vacuums, floor scrubbers, and air scrubbers to improve air quality and reduce fine dust.
10.2.3 Staff are trained in proper handling and maintenance of all equipment used on site.

10.3 Digital Media Policy

10.3.1 Bright Space Cleaning (“BSC”) may photograph and/or record work areas before and after cleaning to document service quality, job completion, and existing conditions.

10.3.2 All photos and videos are limited to the relevant spaces, surfaces, or items being serviced. These images are used for internal reporting, training, quality assurance, insurance documentation, and for before-and-after marketing on BSC’s social media platforms.

10.3.3 By signing this Agreement, the Client grants BSC permission to use before-and-after photographs and/or videos of the serviced spaces for marketing purposes, including but not limited to posting on BSC’s website, social media platforms, and other promotional materials. The Client represents and warrants that they have the legal authority and have obtained any necessary consents from any identifiable individuals, staff, or third parties for such use, in compliance with New York Civil Rights Law §§ 50–51. The Client may opt out of marketing use by notifying BSC in writing or via email before the scheduled service. BSC will blur, crop, or otherwise obscure any personal or identifying information in all marketing materials.

10.3.4 BSC takes privacy seriously. We do not display or disclose any personal or identifying information in our media content. This includes but is not limited to family or personal photographs, personal documents, addresses, or any other identifying information that may be visible in the space. Such details are cropped, blurred, or avoided entirely when selecting media for marketing purposes.

10.4 Social Media Policy

10.4.1 Client endorsements help small businesses grow.
10.4.2 If satisfied with the service, Clients are encouraged to like BSC’s Facebook page and leave reviews on Google, Facebook, or BBB.org.
10.4.3 Clients who leave both a like and a review will receive a $20 discount on their next cleaning service.

10.5 Tipping

10.5.1 While not required, tipping is appreciated by staff.
10.5.2 A typical gratuity is 10–15% of the total fee.
10.5.3 Tips may be left at the site on the day of service or added to the final payment.

10.6 Referral Program

10.6.1 BSC offers referral rewards for Clients who refer new business:

    a. $20 discount on the next service for each successful referral.

    b. The referred client also receives a $20 discount on their first cleaning.

    c. Six (6) confirmed referrals within a year qualify the Client for up to two free cleanings annually.

10.6.2 Each referral must provide the referring Client’s unique Reference ID as shown on your Proposal/Service Agreement on Page 7.

10.6.3 Discounts are processed after the referred Client completes their first service.

10.7 Post-Service Feedback Survey. To improve transparency and quality, BSC may send a post-service feedback survey. Completion is optional and not conditioned on any particular response. As a courtesy, Clients who complete the survey within seven (7) days receive either 5% off or up to $50 off their next cleaning (one incentive per service visit). If any feedback is later used as a public review or endorsement, disclosure requirements in §10.4 (Endorsement disclosure statement) apply.