Bright Space Cleaning — Office Deep Cleaning – Basic and Advanced
Terms, Conditions, Disclaimers & Exhibits
1.0 Introduction
This Agreement governs one-time Office Deep Cleaning services provided by Bright Space Cleaning NYC Inc. (“BSC”) to the Client (“you”). “Owner(s)” refers to BSC’s proprietors. “Cleaning techs,” “technicians,” “employees,” or “subcontractors” refer to personnel performing services. By booking, paying a deposit, or by signing the signature page, you agree to these Terms, Conditions, Disclaimers, and Exhibits.
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This Agreement applies to one-time Office Basic Deep Cleaning and one-time Office Advanced Deep Cleaning services for office and commercial workspaces (including offices, suites, coworking spaces, and similar commercial interiors). Each Office Deep Cleaning is a standalone project and does not establish an ongoing service contract unless separately agreed in writing.
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Scope and tasks are set out in Exhibit A1 (Office Basic Deep Cleaning Work Specification) and Exhibit A2 (Office Advanced Deep Cleaning Work Specification). “Not Included” items in the selected Exhibit are excluded unless separately purchased and approved in writing.
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Standard service includes light dusting only of blinds and shades within reach. Deep cleaning of blinds or shades is excluded and requires a separate written quote. See §10.13.
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Any optional add-ons, special requests, or changes must be approved in writing (email or text message is sufficient).
1.1 Policy Updates
BSC may update nonmaterial items (formatting, contact information, clarifications) by posting a new effective date on its website. Material changes affecting your rights or fees will be noticed by email at least 7 days before taking effect and apply prospectively. This does not authorize mid-job price changes. Any on-site adjustments follow §4.2.
1.2 Contact
Questions or concerns regarding this agreement, scheduling, invoicing, or service performance may be directed at:
Bright Space Cleaning NYC Inc.
Attn: Contracts Department
216 North 8th Street, #1B, Brooklyn, NY 11211
📧 info@brightspacenyc.com 📱 718-490-5574 📞 718-744-0272
🌐 www.brightspacenyc.com
1.3 Cleaning Necessity Level (CNL)
“CNL” is BSC’s framework for classifying office condition and the level of effort required. The Client selects a preliminary CNL during intake. BSC verifies on arrival and may reclassify based on actual conditions. See Exhibit B. If the CNL provided by the Client is inaccurate, misleading, or inconsistent with photos or on-site conditions, BSC may adjust the quoted rate upward by one level (for example, CNL 2 to CNL 3), or more if necessary, to reflect the true condition, subject to the on-site adjustment process in §§4.2 through 4.6.
1.4 Service Scope Limitation
This Agreement applies exclusively to one time Office Basic Deep Cleaning and one time Office Advanced Deep Cleaning services performed in office and commercial workspaces.
It does not apply to Post-Construction or Post Renovation Cleanings, Move In or Move Out Cleanings, or Post Event cleanup. These categories require separate written proposals, rates, and Terms and Conditions due to different equipment, timing, and risk levels. If such conditions are observed on arrival (for example, contractor dust, debris, paint or adhesive residue, event waste, or move activity), BSC may pause service and propose a revised scope and pricing under §4.2.
1.5 Marketing Media Consent (By Booking; Non-Identifying Only)
By booking, paying a deposit, or receiving services from Bright Space Cleaning NYC Inc. (“BSC”), you grant BSC a limited, royalty free license to capture and use non-identifying photos or short videos of serviced areas solely for marketing and portfolio purposes (such as BSC’s website, proposals, or company managed social media).
BSC will not intentionally include faces, personal documents, computer screens, whiteboards with confidential information, logos that identify the Client, addresses, or other identifying details, and will blur or crop media where needed.
This consent does not apply if an active Non Disclosure Agreement (NDA) is in place (§5.1.1), or where prohibited by law, building policy, or the Client’s written instruction.
You may revoke this consent at any time prospectively by emailing freddy@brightspacenyc.com. Upon written revocation, BSC will remove media from active marketing use within a reasonable period, though previously distributed materials may persist in third party archives beyond BSC’s control.
Operational or quality assurance photos remain governed by §§4.7, 9.4, and 10.3.
2.0 PAYMENT TERMS & FINANCIAL POLICIES
2.1 Deposit & Booking
2.1.1 To secure scheduling for Office Basic Deep Cleaning or Office Advanced Deep Cleaning, the Client must submit a booking deposit equal to fifty percent (50%) of the estimated total or two hundred dollars ($200), whichever is greater, unless otherwise stated in writing on the proposal.
2.1.2 The booking deposit is non-refundable if:
a. The Client cancels within forty-eight (48) hours of the scheduled service;
b. Access to the premises is not provided at the scheduled time (lockout); or
c. Required utilities, including water or electricity, are unavailable at the time of service (see §5.6).
2.1.3 Submission of the deposit constitutes authorization for BSC to reserve staff, equipment, and scheduling resources for the Client’s project.
2.2 Invoicing & Accepted Payment Methods
2.2.1 The remaining balance is due upon completion of service on the same calendar day, immediately upon receipt of the final invoice.
2.2.2 Accepted payment methods include:
a. Credit cards;
b. Debit cards; and
c. ACH transfers.
2.2.3 Invoices are issued through Square, a secure third-party payment processor.
2.2.4 If a card processing surcharge is applied, it will:
a. Not exceed BSC’s actual processing cost; and
b. Be clearly disclosed on the invoice in compliance with applicable law.
2.3 Late Fees; Suspension of Service; Collections
2.3.1 If payment is not received within forty-eight (48) hours after service completion, a late fee will apply equal to the greater of fifty dollars ($50) or one and one percent (1%) of the unpaid balance per month, calculated on a simple, non-compounding basis, and not to exceed the maximum amount permitted by law.
2.3.2 BSC reserves the right to suspend future services, decline additional bookings, or revoke promotional or negotiated pricing until all outstanding balances are paid in full.
2.3.3 BSC may pursue all lawful remedies to collect undisputed amounts, including referral to collections.
2.4 No Setoff
The Client agrees to pay all undisputed amounts without setoff, withholding, deduction, or counterclaim.
Any dispute must be submitted in writing before the invoice due date. Failure to do so constitutes acceptance of the invoiced amount, subject only to the dispute process set forth in §2.5.
2.5 Dispute Window for Approved Added Time or Upgrades
2.5.1 If additional time, labor, or service upgrades are approved by the Client in writing (including text message or email) during service pursuant to §§4.2–4.6, the associated charges will appear on the final invoice.
2.5.2 All such charges are deemed accepted unless the Client provides written notice identifying a specific dispute within five (5) calendar days of invoice delivery.
2.5.3 Any undisputed portion of the invoice remains due immediately upon receipt.
2.5.4 After the five-day dispute window, all charges are final and non-contestable.
2.5.5 Chargebacks & ACH Returns
The Client agrees to notify BSC in writing and allow ten (10) calendar days for internal review before initiating any credit-card chargeback or ACH return related to services performed.
If a chargeback or ACH return is initiated and BSC prevails, the Client agrees to reimburse BSC for all reasonable dispute, processing, and administrative costs incurred.
2.6 Collection Costs
If payment remains outstanding beyond the periods stated in §2.3, BSC may refer the matter to collections. The Client agrees to pay all reasonable attorneys’ fees, collection agency fees, court costs, and related expenses, as permitted by New York law.
2.7 Sales Tax
2.7.1 Office and commercial cleaning services in New York State may be subject to state and local sales tax depending on the nature of the service and jurisdiction.
2.7.2 Where applicable, sales tax will be added to the invoice at the rate in effect at the service location on the service date.
2.7.3 Tax Exemptions
Clients claiming exemption must provide valid documentation (including, where applicable, Form ST-119.1 or other legally recognized exemption certificates) before invoicing. Exemptions are not applied retroactively.
2.7.4 Tax Rate Changes
If tax rates change between proposal issuance and the service date, the rate in effect on the service date will apply.
3.0 SCHEDULING, ACCESS & CANCELLATIONS
3.1 Appointments & Hours of Operation
3.1.1 Service Hours
Regular service hours are 9:00 AM to 9:00 PM.
3.1.2 Project Timing & Continuation
Office Deep Cleaning projects are scheduled to begin at 9:00 AM and may continue throughout the day and evening as required by the approved scope, up to 9:00 PM. This does not mean every project will extend to 9:00 PM; each job is individually assessed and staffed based on scope, layout, and Cleaning Necessity Level (CNL). If additional time is required beyond 9:00 PM, service will resume the following business day, subject to availability. All pricing for Office Basic Deep Cleaning and Office Advanced Deep Cleaning is project-based, not hourly, unless otherwise stated in writing.
3.1.3 Estimated Time & Project Scope
Although Office Deep Cleaning services are not billed by the hour, estimated project duration is calculated using factors including, but not limited to:
a. Square footage and layout of the office;
b. Number of workstations, conference rooms, restrooms, kitchens, and common areas;
c. Furniture density and accessibility;
d. The selected service package (Basic or Advanced); and
e. The Cleaning Necessity Level (CNL) verified on arrival.
Estimates are based on information provided by the Client through intake forms, photos, walkthroughs, or written representations.
If, upon arrival, actual conditions materially differ from those disclosed, including higher-than-expected buildup, restricted access, additional rooms, or conditions inconsistent with Office Deep Cleaning, BSC may adjust scope or pricing in accordance with §§4.2–4.6.
If conditions match what was disclosed and the service takes longer than estimated, no additional charge will apply. If work is completed earlier than estimated, technicians may depart once the agreed scope is completed. BSC will not perform additional or unrelated tasks outside the approved scope.
3.1.4 Holiday Observance
BSC does not perform Office Deep Cleaning services on the following observed holidays. If a scheduled service falls on any of these dates, it will be rescheduled.
Observed Holidays
• Independence Day (July 4)
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Year’s Day
Company Closure Days
• Day After Thanksgiving
• Christmas Eve
• New Year’s Eve
Holiday closures do not constitute cancellations or reschedules under §3.4.
3.2 Appointment Confirmations & Reminders
Automated appointment reminders are sent three (3) days, one (1) day, and ten (10) minutes prior to the scheduled service window.
3.2.1 Schedule Changes
Requests to reschedule must be submitted at least seven (7) calendar days in advance.
All schedule changes are subject to crew availability. New dates will be offered based on current openings and may require revised staffing or pricing.
3.3 Access Requirements & Lockout (Commercial Offices)
3.3.1 The Client must provide all access requirements at least two (2) business days before service, including:
a. Keys, key cards, or access codes;
b. Concierge, security desk, or building management authorization;
c. Elevator procedures or freight access rules;
d. Parking or loading instructions, if applicable.
3.3.2 Lockout Procedure
If BSC technicians cannot access the premises at the scheduled time, they will wait up to fifteen (15) minutes while dispatch attempts to reach the Client or site contact.
If access is not granted within this window, the visit will be deemed a lockout, the service will be marked as canceled upon arrival, and a $180 lockout fee will be deducted from the booking deposit.
Any remaining deposit balance will be handled in accordance with §2.1. A new deposit and new agreement will be required to reschedule.
3.4 Cancellation & Rescheduling
3.4.1 Cancellations with at least 48 hours’ notice
The Client may cancel or reschedule without penalty. The deposit may be applied to one (1) rescheduled date, subject to availability.
3.4.2 Cancellations within 48 hours of service
A $180 cancellation or rescheduling fee will be deducted from the deposit. Any remaining balance of the deposit will be handled per §2.1. A new deposit is required for any future booking.
3.4.3 Same-Day Cancellations, Turn-Aways, or Denial of Entry
These situations are treated as lockouts under §3.3.
3.4.4 Expedited Add-On Requests
Requests for additional areas or tasks not included in the approved scope, when made less than two (2) business days before service, may be subject to:
• An expedited scheduling fee of $75, plus
• The quoted cost of the additional work, subject to approval under §4.2.
3.4.5 On-Site Vendors, Events, Construction, or Repairs
Office Deep Cleaning assumes the space is free of active construction, event setup, move activity, or vendor interference.
If furniture installers, IT vendors, contractors, movers, or event staff are present, BSC may:
a. Clean only accessible areas;
b. Adjust scope or pricing; or
c. Reschedule service to maintain safety and quality.
If access to cleaning areas is blocked at the scheduled time, the situation may be treated as a lockout under §3.3. BSC is not responsible for incomplete results caused by third-party activity beyond its control.
3.5 Force Majeure
Weather events, building outages, transit disruptions, or other circumstances beyond BSC’s control are governed by §12.5 (Force Majeure). BSC will coordinate rescheduling without penalty where applicable.
3.6 Pre-Service Intake & Verification
Prior to scheduling, the Client must complete BSC’s intake process, which may include questionnaires, photos, or walkthroughs, to select a preliminary service package and CNL. Accurate information ensures proper staffing, time allocation, and pricing.
3.7 Pre-Service Preparation (Office Deep Cleaning)
To ensure effective service, the Client agrees to:
• Clear reasonable access to work areas, floors, counters, sinks, and fixtures
• Secure confidential documents, electronics, and valuables
• Remove loose items that may obstruct cleaning
• Ensure running water and electricity for the duration of service (§5.6)
• Maintain safe indoor temperatures and ventilation
• Provide written special instructions at least 24 hours in advance
Decluttering, organizing, or document handling is not included and must be separately authorized.
If preparation is incomplete or conditions limit safe or effective work, BSC may apply §4.2 (Added Time) or proceed under §4.3 (Priority-Only Completion).
3.8 Partial Access & Wait Time
If access is delayed beyond the 15-minute grace period and the Client requests technicians remain on-site, wait time may be billed at $75 per hour per technician, prorated. If access is ultimately not provided, lockout terms apply under §3.3.
4.0 SERVICE SCOPE & ON-SITE ADJUSTMENTS
4.1 Office Deep Cleaning Service Types (Mandatory Selection)
This Agreement covers one-time Office Deep Cleaning services only. Prior to scheduling, the Client must select one (1) of the following service packages:
• Basic Deep Cleaning, as defined in Exhibit A1
• Advanced Deep Cleaning, as defined in Exhibit A2
Services are performed exclusively in accordance with the selected package.
Tasks, access levels, detailing depth, furniture movement, equipment use, or labor included in one package are not included in the other unless expressly authorized in writing and billed accordingly.
This Agreement does not apply to:
• Post-Construction or Post-Renovation Cleaning
• Move-In or Move-Out Cleaning
• Post-Event or Post-Party Cleaning
• Certified or specialty services
Each of the above requires a separate proposal, scope, and Terms & Conditions due to different risk profiles, equipment, and labor requirements (§1.4).
4.2 Condition Variances & Added Time
If the actual condition of the office differs materially from what was disclosed during intake, including but not limited to:
• Long-term or heavy buildup
• Restricted access due to furniture density or obstructions
• Additional rooms, work areas, or square footage not disclosed
• A higher Cleaning Necessity Level (CNL) than initially indicated (§1.3)
BSC may, at its discretion:
(a) Propose additional cleaning time at $75 per hour per technician, prorated; or
(b) Recommend upgrading from Basic Deep Cleaning to Advanced Deep Cleaning, or revising the service plan to match actual conditions.
Written approval (email or text message) is required before any added work begins.
If the Client declines, §4.3 Priority-Only Completion will apply.
4.3 Priority-Only Completion
If the Client declines additional time, fees, or upgrades, the Client agrees to identify priority areas to be completed within the originally approved scope and budget.
Non-priority or deferred areas may be skipped and are not guaranteed for completeness, detailing, or presentation quality.
4.4 Furniture, Fixtures & Movable Items
4.4.1 Basic Deep Cleaning
Desks, conference tables, couches, storage units, and large furniture are not moved. Chairs may be shifted as needed to clean accessible areas only.
4.4.2 Advanced Deep Cleaning
Items that can be safely moved by two technicians (such as chairs, small tables, or movable cabinets) may be shifted to clean beneath and behind, then returned to their original position. Items will not be moved if there is a risk of damage, scratching, or instability.
No floor protection is provided unless expressly included in writing. The Client acknowledges that moving items may involve contact with floors, and BSC is not responsible for scratching or scuffing caused by pre-existing grit, uneven furniture feet, or existing floor wear, absent gross negligence or willful misconduct.
4.5 Cleaning Necessity Level (CNL) Verification
Upon arrival, BSC verifies the Cleaning Necessity Level (CNL) based on actual site conditions.
• If the verified CNL is higher than disclosed, §4.2 applies.
• If the Client declines adjustments, §4.3 applies.
• If the condition is materially better than disclosed, BSC may, in good faith, reduce time or pricing proportionally.
4.6 CNL-Based Reassessment & Pricing Adjustments
Purpose
This section governs when and how pricing or scope may be adjusted following on-site verification of actual conditions.
How Estimates Are Determined.
Estimates are based on:
• Client intake information
• Selected service package (Basic or Advanced)
• Square footage and layout
• Furniture density and accessibility
• Preliminary CNL
Common Triggers for Reassessment (Non-Exhaustive):
• Blocked access due to clutter or stored items
• Excessive surface buildup or neglected areas
• Heavy grease, soap, or mineral accumulation
• Undisclosed rooms, floors, or work areas
• Specialty materials or finishes not previously disclosed
Client Options.
The Client may approve the revised scope or pricing in writing, or decline and proceed under §4.3 Priority-Only Completion.
No Mid-Job Surprises.
BSC will not increase pricing mid-job without written Client approval. If approval is not granted, work will proceed under §4.3 or may be paused if conditions prevent safe or effective cleaning.
4.7 Photo & Video Documentation
BSC may capture photos or short videos of relevant areas before and after service to document pre-existing conditions, scope verification, and completion.
No personal documents, proprietary information, screens, or identifying materials are intentionally recorded.
Operational documentation is governed by §10.3. Marketing use is governed by §1.5 and §9.4.3.
4.8 Scope Integrity
Cleaning services improve cleanliness and presentation only. They do not restore materials, repair damage, remove permanent staining, correct wear, or alter the underlying condition of surfaces (§11.0).
5.0 ACCESS, SECURITY & HEALTH–SAFETY (OFFICE DEEP CLEANING)
5.1 Site Security, Confidentiality & Professional Conduct
Bright Space Cleaning NYC Inc. (“BSC”) operates with strict professional, security, and confidentiality standards when servicing commercial office environments.
5.1.1 Confidentiality & Non-Disclosure
Upon written request, the parties may execute a mutual Non-Disclosure Agreement (NDA) prior to service.
• BSC personnel will not disclose or discuss confidential, proprietary, or business information observed during service.
• Clients shall not disclose BSC’s proprietary methods, pricing, training materials, or internal procedures.
• All BSC personnel are bound by internal confidentiality agreements and trained in privacy-conscious practices appropriate for commercial settings.
5.1.2 Personnel Standards & Identification
All technicians:
• Undergo identity verification and, where applicable, background screening, and work-eligibility confirmation prior to assignment;
• Receive training in privacy, PPE use, chemical handling, and professional workplace conduct; and
• Wear branded uniforms and visible photo identification while on-site.
5.1.3 No-Browse / No-Record Policy
BSC personnel:
• Do not read, photograph, copy, or remove documents, files, or digital media;
• Do not access computers, tablets, servers, or electronic devices;
• Move items only as reasonably necessary to clean exposed surfaces and return them to place.
5.1.4 Restricted Areas, Storage & Workstations
Technicians do not open desks, drawers, cabinets, lockers, storage rooms, or secured offices unless interior access is expressly authorized in writing and included in the approved scope or as a paid add-on.
5.1.5 Valuables, Sensitive Materials & Excluded Areas
Before service, the Client must:
• Secure or remove sensitive documents, cash, electronics, artwork, or irreplaceable items; and
• Identify any no-entry or no-touch areas in writing.
BSC is not responsible for unsecured or undisclosed sensitive materials.
5.1.6 Supervision, Timekeeping & Accountability
BSC may conduct supervisory checks. GPS-assisted time logs may be used to document arrival and departure times for accountability and transparency.
5.1.7 Access Control & Entry Restrictions
BSC personnel:
• Will not unlock doors or grant entry to unauthorized individuals;
• Will not admit building occupants, vendors, contractors, delivery personnel, or guests;
• Will not hold doors or allow tailgating in secured buildings.
All entry and exit must follow the Client’s building access procedures.
5.1.8 Third-Party Vendors & Deliveries
BSC staff do not sign for packages, accept deliveries, or coordinate with third-party vendors. If vendors or deliveries are expected, the Client must assign on-site staff to manage them.
5.2 Occupant Safety & Workplace Conduct
BSC provides cleaning services only and does not supervise employees, guests, or visitors.
• Occupants must avoid active work zones containing equipment, cords, hoses, chemicals, or wet floors.
• BSC is not responsible for injuries resulting from unauthorized entry into active or restricted work areas.
• The Client is responsible for communicating safety restrictions to all occupants.
5.3 Hazardous, Regulated & Unsanitary Conditions (Exclusions)
BSC does not perform biohazard or regulated material remediation.
Excluded conditions include, but are not limited to:
a. Mold or suspected mold;
b. Bodily fluids or waste;
c. Pest or rodent infestations;
d. Asbestos-, lead-, or chemically regulated materials;
e. Sewage backups or contaminated water.
If encountered, BSC will avoid the affected area, notify the Client, and may pause or reschedule service. Such conditions may be treated as a lockout under §3.3.
5.4 Health & Illness Protocols
BSC personnel who are sick or symptomatic will not be dispatched.
If a communicable illness is present on-site, the Client must notify BSC in advance. BSC reserves the right to reschedule without penalty to protect staff and occupants.
5.5 PPE, Work Zones & Distancing
• Gloves are mandatory and changed after restroom or kitchen cleaning.
• Masks are worn when required by building policy or upon written Client request.
• Work zones must remain clear while cleaning is in progress.
• “Wet Floor” signage may be deployed; the Client is responsible for post-service access control (§11.9).
5.6 Utilities & Wastewater Disposal
The Client must provide continuous access to running water and electricity for the duration of service.
• Non-hazardous wastewater is disposed only via approved sanitary fixtures.
• BSC is not responsible for plumbing blockages or backups unless caused by gross negligence.
• If utilities are unavailable and not restored within a reasonable time, the visit is treated as a lockout (§3.3).
5.7 Environmental Conditions (Temperature & Ventilation)
To ensure safe working conditions:
• Indoor temperatures should be maintained between 68°F and 80°F;
• Adequate ventilation must be provided in active work areas.
Unsafe conditions may result in service pause, scope reduction, rescheduling, or lockout application (§§3.3–3.4).
5.8 Electrical Safety
Clients must disclose unsafe, overloaded, or non-functional electrical outlets in advance. BSC may refuse to use unsafe circuits. If conditions prevent safe operation of equipment, service may be paused or rescheduled.
5.9 Furniture, Fixtures & Stability
The Client must secure unstable furniture, wall décor, fixtures, or mounted items. BSC may skip areas deemed unsafe or unstable. See §§6.3 and 11.10.
5.10 Area Accessibility & Obstructions
Work areas must be reasonably accessible. Excessive clutter or obstructions may trigger:
• Added time or upgrade approval (§4.2), or
• Priority-Only Completion (§4.3).
5.11 Work-Zone Safety (Equipment, Cords & Hoses)
BSC stages equipment to minimize hazards; however, occupants must stay clear of cords, hoses, wet floors, and active work zones until cleared by staff.
5.12 Hazard Reporting
Any safety concern must be reported immediately to the on-site lead or BSC dispatch so corrective action can be taken.
5.13 High-Value, Sensitive & Irreplaceable Items
(a) Advance written notice is required for any high-value or sensitive items in cleaning areas.
(b) Items not disclosed will be avoided and excluded without fee reduction.
(c) Handling of such items requires written approval, possible added fees, and may require insurance endorsements (§6.1).
(d) BSC does not assume responsibility for undisclosed or pre-existing damage.
5.14 Respectful Conduct & Right to Suspend Service
BSC maintains a harassment-free workplace.
If any occupant or representative engages in harassment, intimidation, unsafe behavior, or interference with staff, BSC may immediately pause or terminate service. Such termination is treated as a lockout under §3.3, and future service may be declined.
6.0 INSURANCE, LIABILITY & DAMAGE CLAIMS
6.1 Insurance Coverage, Proof & Endorsements
6.1.1 Standard Coverage
Bright Space Cleaning NYC Inc. (“BSC”) maintains, at minimum:
• Commercial General Liability insurance;
• Workers’ Compensation insurance; and
• Janitorial and employee dishonesty coverage, where applicable.
6.1.2 Proof of Insurance
Upon written request, BSC will provide a current Certificate of Insurance (“COI”) evidencing standard coverage.
Clients are listed as Certificate Holders only unless additional endorsements are requested and approved.
6.1.3 Additional Endorsements (Pass-Through Premium; Prepayment & Non-Refundable)
If a building owner, property manager, landlord, or Client requires insurance endorsements including, but not limited to:
• Additional Insured;
• Waiver of Subrogation;
• Primary and Non-Contributory wording; or
• Other policy amendments,
BSC will quote the actual insurer premium and administrative cost as a separate line item (“Insurance Premium”).
Important Terms:
a. Insurance Premiums must be paid in full in advance before BSC submits any endorsement request to its carrier. The standard 50 percent service deposit under §2.1 does not apply to premium charges.
b. Insurance Premiums are strictly non-refundable, without exception.
c. This is because endorsements modify BSC’s active insurance policy and remain effective for up to twelve (12) months from issuance. Insurers do not prorate, cancel, or refund endorsement premiums once issued.
d. If the project is canceled for any reason, whether before or after scheduling, BSC retains the full premium amount and any applicable cancellation fees as liquidated damages for costs already incurred.
e. Processing time of up to seven (7) business days after payment may be required before service can be scheduled.
Insurance Premiums are separate from, and in addition to, service deposits, cancellation fees, or other charges under §§2.0 and 3.0.
6.2 Reporting Damage or Loss
Any claim for property damage allegedly caused by BSC must be reported:
• By email to info@brightspacenyc.com (cc: freddy@brightspacenyc.com), and
• By text message to 718-490-5574,
and must include photographs or video where available.
Notice must be provided as soon as reasonably practicable and no later than forty-eight (48) hours after service completion, or upon discovery if not reasonably detectable within that period (but in no event later than two (2) days after service).
Failure to provide timely notice may limit or bar recovery to the extent BSC is prejudiced.
Affected items must be preserved for inspection.
6.3 Evaluation Standards & Liability Limits
• Standard of Care. BSC exercises reasonable professional care but is not an insurer of the premises.
• Causation Requirement. Liability applies only to damage directly caused by BSC during the documented service visit.
• Declinable Claims. Claims may be denied where damage results from pre-existing conditions, unsecured items, failing mounts, brittle materials, unsealed surfaces, undisclosed specialty finishes, or normal wear.
• Low-Value Items. Items valued at or below $100 may be repaired or replaced directly at BSC’s discretion.
• Higher-Value Items. Items exceeding $100 may require insurance review or professional repair estimates.
• Deductibles. Any applicable insurance deductible is handled in accordance with policy terms and New York law.
6.4 Documentation, Preservation & Inspection
6.4.1 Documentation
Clients must provide receipts, invoices, repair estimates, photographs, serial numbers, and incident details as reasonably requested. BSC may review crew notes, GPS logs, and pre-/post-service photos.
6.4.2 Preservation Duty
Clients must preserve damaged items and related materials. Disposal, repair, or alteration before inspection may result in claim denial.
6.4.3 Inspection Rights
BSC must be given a reasonable opportunity to inspect alleged damage prior to repair or disposal.
6.4.4 Evidentiary Standard
The Client must demonstrate that it is more likely than not that BSC caused the damage during the identified service visit. Inconclusive or conflicting evidence may result in denial.
6.4.5 Third-Party Access
If other parties (contractors, movers, IT vendors, building staff) had access before or after service, the Client agrees to assist in determining responsibility. BSC is not responsible for third-party damage.
6.4.6 Reconsideration
Denied claims may be reconsidered only if new, material evidence is submitted within the original notice window.
6.5 Fixtures, Appliances & Compromised or Improperly Installed Components
Certain fixtures, appliance components, fittings, or removable parts may fail during normal cleaning due to pre-existing conditions, including but not limited to corrosion, brittleness, fatigue, prior damage, improper materials, or normal wear and tear.
In addition, failures may result from improper, incorrect, or non-code-compliant installation, including inadequate anchoring, incorrect fasteners, insufficient support, prior unqualified repairs, or manufacturer installation defects.
If unusual resistance, instability, or risk is detected, BSC will stop work in the affected area and notify the Client of available options.
BSC is not responsible for the failure, detachment, cracking, or breakage of fixtures, appliances, or components resulting from:
Pre-existing damage or deterioration;
Improper or defective installation;
Prior repairs or modifications performed by third parties;
Inherent material defects or manufacturing flaws; or
Normal wear beyond the scope of cleaning,
unless such failure is directly caused by BSC’s gross negligence or willful misconduct.
6.6 Limitation of Liability & Insurance as Remedy
6.6.1 Liability Cap
To the fullest extent permitted by law, and except for gross negligence or willful misconduct, BSC’s total aggregate liability for any service visit shall not exceed the amount paid by the Client for that visit.
BSC shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of use or diminution of value.
6.6.2 Gross Negligence Carve-Out
Nothing in this Agreement limits liability for gross negligence, willful misconduct, or violations of law.
6.6.3 Insurance as Exclusive Remedy
To the extent a loss is or could be covered by insurance maintained by either party, such insurance shall be the exclusive source of recovery, except in cases of gross negligence or willful misconduct. Each party waives any subrogation rights to the extent inconsistent with this section.
6.7 Client Indemnification
To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless BSC, its owners, officers, employees, and agents from claims, damages, losses, and reasonable attorneys’ fees arising from:
a. Client breach of this Agreement;
b. Unsafe or non-compliant site conditions;
c. Actions of occupants, employees, guests, or third-party vendors; or
d. Client instructions, materials, or undisclosed conditions.
This indemnity does not apply to BSC’s gross negligence or willful misconduct.
6.8 Property Handling & Pre-Existing Conditions (Office Deep Cleaning)
• BSC personnel use reasonable care when working around office furnishings and equipment.
• BSC does not force drawers, doors, cabinets, or fixtures that do not operate normally.
• BSC is not responsible for pre-existing damage, unstable furniture, unsecured mounts, brittle materials, hairline cracks, or normal wear.
• The Client is responsible for identifying and securing high-value or sensitive items per §5.13.
7.0 QUALITY ASSURANCE & SATISFACTION GUARANTEE
7.1 Workmanship Re-Clean Guarantee (Re-Clean Only No Refunds)
If workmanship-related issues are identified within forty-eight (48) hours after completion of service, including:
• Missed areas;
• Visible residue or streaking; or
• Tasks not performed in accordance with the selected scope in Exhibit A1 (Basic) or Exhibit A2 (Advanced),
Bright Space Cleaning NYC Inc. (“BSC”) will return to re-clean the affected areas at no additional cost.
This guarantee applies to cleaning workmanship only and does not apply to:
• Normal wear and tear;
• Permanent staining, etching, discoloration, or material defects;
• Pre-existing damage or conditions disclosed or undisclosed; or
• Areas excluded from the selected scope.
7.1.1 Re-Clean Scheduling
Re-cleans are typically scheduled within one (1) to three (3) business days, subject to building access, security procedures, and crew availability.
7.2 Re-Clean Request Process
To invoke the satisfaction guarantee, the Client must:
• Submit the request in writing within 48 hours of service completion; and
• Identify the specific areas of concern.
To assist with verification and resolution, the Client agrees to provide brief written descriptions and, where reasonably possible, photos or video of the affected areas.
7.2.1 Reasonable Access Requirement
If BSC offers two (2) reasonable re-clean appointment windows and the Client declines both, the satisfaction guarantee is deemed fulfilled and closed.
If a re-clean is offered and declined, no refunds, credits, or complimentary services will apply. This guarantee exists solely to correct workmanship issues, not to provide additional or expanded cleaning.
7.2A Quality Verification
BSC may conduct supervisory quality inspections or rely on pre- and post-service documentation, including photos or videos, to verify scope completion and assess reported issues, consistent with §10.3 (Photo Documentation).
7.3 Client Feedback
BSC may request feedback following service to support internal quality improvement.
Feedback surveys are voluntary and do not replace the formal re-clean request process under §7.1.
No incentives, discounts, or credits are guaranteed or implied unless expressly stated in writing on the proposal.
7.4 Exclusive Satisfaction Remedy
For workmanship-related concerns, the exclusive remedy is a re-clean of the affected areas under §§7.1–7.2.
Refunds are not offered once service has been rendered, except at BSC’s sole discretion as a courtesy adjustment.
This section does not limit or replace damage claims governed by §6.0 (Insurance, Liability & Damage Claims).
7.5 Courtesy Communication & Resolution
BSC encourages Clients to communicate concerns directly and promptly so they can be addressed efficiently and professionally.
Nothing in this Agreement restricts the Client’s right to share honest opinions or factual experiences as protected by law. This provision simply ensures that BSC is given a reasonable opportunity to review and resolve concerns before they escalate.
8.0 RATES, PROPOSALS & CLIENT RESPONSIBILITIES
8.1 Pricing Basis (Project-Based, Not Hourly)
Office Basic Deep Cleaning and Office Advanced Deep Cleaning services are priced per project, not by the hour.
Pricing is based on:
• The selected service package (Basic or Advanced);
• The estimated square footage, layout, and accessibility of the office;
• Furniture density and use of common areas; and
• The verified Cleaning Necessity Level (CNL).
The quoted price reflects the total expected labor and equipment required for the approved scope. Actual on-site time may vary based on staffing levels and site conditions. Early completion does not reduce the project price.
8.2 Estimates & Pricing Assumptions
Estimates are prepared using information provided by the Client, including intake forms, photos, walkthroughs (if conducted), and written descriptions of the space.
If on-site conditions materially differ from what was disclosed, including but not limited to:
• Higher-than-disclosed CNL;
• Additional rooms, work areas, or square footage;
• Excessive buildup inconsistent with the selected tier; or
• Conditions resembling post-construction, post-event, or move activity,
pricing and scope may be adjusted in accordance with §4.2 (Condition Variances & Added Time).
8.3 Add-Ons, Exclusions & Special Conditions
8.3.1 Add-Ons / Added Time
Unusually heavy buildup beyond the selected tier or additional areas not listed in Exhibit A1 or A2 may be:
• Quoted as add-ons; or
• Billed at $75 per hour per technician, subject to written approval.
Examples include, but are not limited to:
• Heavy grease, mineral scale, or soap residue;
• Extensive shelving or display surfaces not disclosed;
• Interior refrigerator cleaning (if not included in the selected tier);
• Interior cabinet, drawer, or storage cleaning;
• Excessive adhesive residue, tape, or sticker removal;
• Specialty floor finishes requiring machine scrubbing beyond the quoted scope.
8.3.2 Excluded Services (Separate Proposal Required)
Unless expressly included in writing, the following are excluded:
• Post-construction or post-renovation cleaning;
• Post-event cleanup;
• Bulk trash removal or hauling;
• Exterior window cleaning;
• Decluttering or organization;
• Certified or specialty services (carpet extraction, upholstery steam, tile and grout restoration, floor sealing, stripping, or refinishing).
If additional work is declined, cleaning proceeds under §4.3 Priority-Only Completion.
8.4 Client Preparation & Access Obligations
To ensure efficient service:
• Clear reasonable access to floors, workstations, counters, sinks, and fixtures;
• Secure confidential documents, electronics, and valuables;
• Remove loose items that obstruct cleaning;
• Ensure uninterrupted access during the scheduled service window.
If technicians cannot begin work within fifteen (15) minutes of arrival due to access issues, security delays, or occupant interference, the visit may be treated as a lockout under §3.3.
Failure to prepare the site may result in skipped areas without refund or require added time under §4.2 if approved.
8.5 Proposal Validity & Re-Issuance
• Proposals are valid for thirty (30) days from issuance unless conditions change.
• If new requirements arise (insurance endorsements, added rooms, restricted access, vendor interference), BSC may issue a revised proposal with updated pricing.
• Written acceptance of the proposal (original or revised) is required before scheduling.
8.6 Vendor, Renovation, or Contractor Interference
If active renovation, repairs, IT installations, furniture delivery, or contractor work interferes with cleaning:
a. BSC may reschedule without penalty if notified at least 24 hours in advance; or
b. Added waiting time or obstruction-related work may be billed at $75 per hour per technician if no advance notice is given.
If added time is declined, cleaning proceeds under §4.3 Priority-Only Completion.
BSC is not responsible for incomplete results caused by third-party activity or construction-related dust.
8.7 Proposal Acceptance & Client Responsibilities
By accepting the proposal, the Client confirms:
• All site and condition information provided is accurate and complete;
• Utilities (water and electricity) will remain available throughout service (§5.6);
• Safe access will be maintained in work areas;
• Hazards, fragile items, or restricted zones have been disclosed in advance (§§5.12, 6.3).
8.8 Pricing Integrity
Rates apply only to the approved one-time Office Deep Cleaning project and do not establish recurring service pricing.
Applicable sales tax is billed per §2.7.
Insurance endorsement premiums, if required, are billed separately per §6.1.3.
9.0 PERSONNEL STATUS, SUPERVISION & NON-SOLICITATION
9.1 Personnel Status, Screening & Training
9.1.1 Background Screening & Eligibility
All Bright Space Cleaning NYC Inc. (“BSC”) employees and subcontractors are identity-verified, background-screened, and complete BSC training before assignment, including cleaning protocols, safety procedures, confidentiality standards, professional conduct, and proper equipment use.
9.1.2 Independent Employer Relationship
BSC personnel are not employees, agents, partners, joint employees, or representatives of the Client. Nothing in this Agreement creates an employment, agency, joint venture, or partnership relationship.
9.1.3 Training Standards
Core technician training includes a minimum of twenty-five (25) hours of classroom or theory instruction (safety, chemicals, methods, and compliance) with written evaluation, plus fifteen (15) hours of supervised hands-on field training.
Team Leads and Managers complete additional leadership certification and practical assessment, with periodic re-certification. BSC provides refresher training when methods, equipment, products, or regulations change.
9.2 Direction, Work Orders & On-Site Communications
9.2.1 Single Point of Contact
Day-of priorities or questions must be routed through the on-site BSC lead or BSC dispatch.
Requests outside the approved scope require written authorization under §4.2 before work proceeds. If authorization is declined, service continues under §4.3 Priority-Only Completion.
9.2.2 No Direct Employment Control
The Client will not hire, fire, discipline, supervise, set wages, schedule hours, or otherwise control the employment terms of BSC personnel. Reasonable operational priorities may be communicated through BSC’s lead or dispatcher only.
9.3 Subcontractors & Partner Vendors
For specialized services (e.g., carpet extraction, floor care, or other certified work quoted separately), BSC may engage vetted subcontractors or partner vendors.
All subcontractors are required to comply with BSC’s safety, confidentiality, and conduct standards. BSC remains responsible for coordination, quality assurance, and follow-up unless otherwise stated in writing.
9.4 Supervision, Timekeeping, Quality Assurance & Media Handling
9.4.1 Supervision & Timekeeping
Field supervisors may perform unannounced quality checks, typically near the end of a visit. BSC may substitute personnel as needed to maintain service levels.
GPS-assisted timekeeping or geofencing tools may be used for attendance verification and quality assurance.
9.4.2 Operational Photo & Video Documentation
Consistent with §§4.7 and 10.3, BSC may capture limited before-and-after photos or short videos of relevant areas solely to document:
• Pre-existing conditions;
• Scope verification; and
• Service completion.
No confidential documents, personal information, computer screens, IDs, mail, or proprietary materials are intentionally recorded.
Media is stored in BSC’s internal systems for quality assurance, training, or claim review and retained only as reasonably necessary for those purposes.
9.4.3 Marketing Use
Any use of images or video for marketing or portfolio purposes is governed exclusively by §1.5 (Marketing Media Consent).
If an active NDA exists (§5.1.1), or marketing use is prohibited by law or building policy, marketing use does not apply.
Clients may revoke marketing consent prospectively by emailing freddy@brightspacenyc.com. BSC will remove media from active marketing use within a reasonable period, though third-party archives may persist beyond BSC’s control.
9.4.4 Devices & Access Controls
Operational photos and videos are captured only by authorized BSC personnel using BSC-approved devices and applications. Media is not stored on personal devices or personal social media accounts. Access is restricted to BSC management and supervisors responsible for quality assurance, training, or claims.
9.4.5 No Authorization for Scope Changes
Photo or video documentation does not authorize scope changes, added services, or additional fees. All scope adjustments require written approval under §§4.2–4.6. If declined, §4.3 applies.
9.5 Keys, Badges & Access Etiquette
Any keys, access cards, or codes provided are stored securely and labeled using anonymized identifiers (no site names or addresses).
BSC personnel will not grant access to third parties under any circumstances. The No-Grant Entry Policy in §5.1.7 applies at all times.
Access delays, wait time, and lockout conditions are governed by §3.3. Building or security rules provided in writing will be followed when practicable.
9.6 Non-Solicitation & Non-Circumvention
9.6.1 Restriction
During the term of this Agreement and for twelve (12) months following the Client’s last BSC service at which such personnel were present, the Client agrees not to solicit, recruit, hire, engage, or contract with (directly or indirectly, including through third parties) any BSC employee or subcontractor for services outside of BSC.
9.6.2 Liquidated Damages
Because damages are difficult to quantify, any breach of this section will result in liquidated damages of $3,700 per individual, per incident, representing a reasonable pre-estimate of recruiting, onboarding, training, and replacement costs, in addition to any other remedies available under law.
9.6.3 Survival
This section survives completion of the one-time service and is in addition to any broader covenant contained in §12.0 (Legal Terms).
10.0 OPERATIONAL POLICIES (OFFICE DEEP CLEANING)
10.1 Cleaning Supplies, Chemicals & Compliance
• Company-Provided Products & Equipment. BSC supplies professional-grade, industry-standard cleaning agents and tools appropriate for commercial office environments and hard, non-porous surfaces.
• SDS / OSHA Compliance. BSC maintains Safety Data Sheets (SDS) for all company-provided chemicals and complies with OSHA labeling, handling, and training requirements. SDS are available upon request (digital delivery acceptable).
• Product Selection & Testing. BSC uses the least-aggressive effective methods and may perform test spots on sensitive finishes. The Client must disclose specialty surfaces, coatings, sealants, or material restrictions in advance (§§6.3, 11.0).
• Allergies & Sensitivities. The Client must notify BSC in advance of any product sensitivities affecting occupants or building requirements.
• Client-Supplied Products. If the Client requires the use of its own products, the Client assumes responsibility for performance and outcomes and must provide SDS in advance. BSC may require a written waiver and may decline unsafe, incompatible, or non-compliant products.
10.2 Equipment Use & Restrictions
BSC provides appropriate commercial cleaning equipment, including HEPA-filtered vacuums, microfiber systems, and, where included in the Advanced Deep Cleaning scope, commercial steam or machine-scrubbing equipment.
Only BSC personnel may operate BSC equipment. Client personnel may not operate, move, or adjust equipment.
10.3 Digital Media — Quality Assurance, Claims & Documentation
BSC may capture limited before-and-after photos or short video clips of serviced areas solely for:
• Quality assurance;
• Scope verification;
• Training; or
• Insurance or damage claim documentation.
Marketing or portfolio use is governed exclusively by §1.5 and §9.4.
Safeguards:
• No intentional capture of faces, occupants, IDs, mail, screens, whiteboards, or proprietary materials;
• Any incidental identifiers are cropped or blurred;
• Media is stored securely and retained only as reasonably necessary for its stated purpose.
10.4 Public Reviews & Courtesy Resolution Window
BSC values honest feedback. If a concern arises, the Client agrees to notify BSC and allow up to seven (7) calendar days to investigate or address the issue before posting negative public reviews. This provision is not intended to restrict lawful consumer speech.
BSC does not provide compensation, discounts, or benefits in exchange for reviews.
10.5 Gratuities & Referrals
Gratuities are neither expected nor required in commercial engagements.
Referral incentives, if offered, are discretionary and governed by separate written terms.
10.6 Client Privacy, Data Protection & Confidentiality
• All BSC employees and subcontractors are bound by confidentiality agreements.
• Access is limited strictly to areas required to perform the approved scope.
• Desks, drawers, cabinets, filing systems, lockers, or storage rooms are not opened unless expressly authorized in writing.
• Access credentials (keys, badges, codes) are stored securely and only for the duration necessary to complete service unless otherwise authorized.
• Payment information is processed through secure third-party processors; BSC does not store card data.
• Any suspected privacy incident is escalated internally and communicated to the Client without unreasonable delay, consistent with §12.2.
10.7 Storage Areas, Cabinets & Drawers
Interior cleaning of cabinets, drawers, lockers, filing systems, or storage areas is not included unless expressly authorized in writing and scheduled as a separate add-on.
Interiors must be emptied in advance. See §4.1, §4.4, and the selected Exhibit A1 or A2 (“Not Included”).
10.8 Unstable Furniture, Fixtures & Wall-Mounted Items
BSC will not move, clean, or service items that appear unstable, improperly mounted, or unsafe.
The Client must disclose known instability in advance.
BSC is not liable for damage arising from pre-existing instability, improper installation, or inadequate mounting (§§6.3, 6.5).
10.9 Keys, Badges & Access Systems — Liability Limitation
Keys, badges, and access codes are stored without identifying site labels.
If a physical key is lost due to BSC’s negligence, liability is limited to the actual re-key or replacement cost, capped at $200 per visit.
BSC is not responsible for electronic access failures, smart-lock issues, network outages, or building system malfunctions.
10.10 Appliance & Breakroom Equipment Cleaning (Office Use)
10.10.1 Basic Deep Cleaning
• Exterior surface cleaning only of office appliances and breakroom equipment (refrigerators, microwaves, coffee machines, water dispensers, vending units).
• Handles, doors, buttons, and visible exterior surfaces are wiped and sanitized.
• No interior appliance cleaning is included.
10.10.2 Advanced Deep Cleaning (Where Stated in Exhibit A2)
• Interior refrigerator cleaning (one unit), limited to user-removable shelves and surfaces;
• Microwave interior cleaning (one unit);
• Exterior detailing of appliance bases and surrounding areas.
Coffee machines, espresso systems, water filtration units, and vending machines receive exterior wipe-down only. No internal descaling, flushing, or mechanical servicing is performed.
Additional units or excluded interiors require written approval and add-on pricing per §8.3.
10.11 Oversized Fixtures, Specialty Lighting & Ceiling Elements
BSC does not clean oversized, multi-tier, or specialty fixtures requiring scaffolding, lifts, harnesses, or electrical disassembly.
Standard ceiling fixtures, fans, and lighting up to 10 feet total reach may be dusted or wiped where safely accessible.
Fixtures beyond this limit require a separate specialty quote.
10.12 Height, Reach & High-Dusting Limits
• Maximum standard reach: 10 feet from floor to highest contact point.
• Extension poles and approved ladders may be used within this limit.
• No climbing on furniture, desks, counters, or shelving.
• Areas beyond the reach limit are excluded unless quoted as specialty work.
10.13 Blinds, Shades & Window Coverings
• Standard service includes light dusting only of blinds and shades within reach.
• Deep cleaning (slat-by-slat, wet cleaning, ultrasonic, soaking, removal/reinstallation, restringing) is excluded and requires a separate quote.
• Fragile, sun-damaged, or unstable blinds may be skipped to avoid damage (§6.3).
10.14 Safety Overrides
If at any time a task presents an unsafe condition, BSC may modify, defer, or decline that task without penalty. Safety determinations are final and supersede scope expectations (§§5.12, 6.6).
11.0 DISCLAIMERS — OFFICE BASIC & ADVANCED DEEP CLEANING
11.1 Pre-Existing Damage Revealed by Cleaning
Professional cleaning may expose scratches, wear, etching, discoloration, loose hardware, or material deterioration previously hidden by soil, grease, or buildup.
BSC is not responsible for pre-existing conditions or inherent material defects, except where damage is directly caused by BSC’s gross negligence or willful misconduct.
11.2 Surface, Finish & Material Compatibility
Certain office surfaces and finishes may react unpredictably even when cleaned using neutral or low-impact products, including:
• Unsealed or improperly sealed stone;
• Aged or untreated wood;
• Painted or powder-coated metals;
• Laminates, veneers, or specialty coatings.
The Client must disclose all specialty materials, coatings, sealants, or manufacturer restrictions before service. BSC may perform test spots or require written authorization before using stronger methods. Client-supplied products are governed by §10.1.
11.3 Windows, Glass & Height Restrictions
Interior windows and glass partitions are cleaned only within safe reach limits.
Exterior windows, façade glass, skylights, curtain walls, or glass above 10 feet require separate quotation, equipment, and access arrangements and are excluded from standard Office Deep Cleaning.
11.4 Fixtures, Appliances & Removable Components
As detailed in Exhibit A, interior appliance cleaning is included only where expressly stated (Advanced tier).
Removable or exposed components (e.g., refrigerator drawers, filters, dispensers, trim panels) may fail during normal cleaning due to pre-existing corrosion, brittleness, wear, improper installation, or prior repairs.
If resistance or risk is detected, BSC will stop and advise available options.
BSC is not responsible for failure of compromised components absent gross negligence or willful misconduct (§§6.3, 6.5).
11.5 Hazardous, Regulated & Unsanitary Conditions
Office Deep Cleaning does not include remediation of:
• Mold or suspected mold;
• Bodily fluids, waste, or biohazards;
• Pest or rodent infestations;
• Asbestos, lead, or regulated substances;
• Sewage or contaminated water.
If encountered, BSC will avoid affected areas, notify the Client, and may pause or reschedule service. Licensed remediation is the Client’s responsibility. Lockout or rescheduling terms may apply (§§3.3–3.4).
11.6 Wet Floors, Slip & Trip Risk
Surfaces may remain wet, slick, or tacky after mopping, steam cleaning, or machine scrubbing. Dry times vary by material, ventilation, and conditions.
While on-site, BSC uses warning signage. After departure, the Client is responsible for restricting access until areas are fully dry.
To the fullest extent permitted by law, BSC is not liable for injuries or damage resulting from premature access to wet or treated areas.
11.7 Client Property, Equipment & Valuables
The Client is responsible for securing:
• Sensitive documents;
• Electronics and peripherals;
• Artwork or displays;
• Fragile or high-value items.
BSC is not responsible for loss or damage to unsecured or undisclosed items except where directly caused by gross negligence or willful misconduct (§§6.3, 6.8).
11.8 Appliances & Breakroom Equipment — Operation & Limitations
(a) Scope. BSC cleans appliance exteriors and, where included in Advanced Deep Cleaning, limited interiors using non-destructive methods. No sealed disassembly is performed.
(b) Fragility. Aged, brittle, corroded, or improperly installed parts may fail during normal handling and are excluded from liability (§§6.3, 6.5).
(c) Electrical & Mechanical Systems. BSC does not service, repair, recalibrate, or diagnose appliances and is not responsible for post-service malfunctions absent gross negligence.
(d) Reporting. Concerns are handled under §§6.2–6.6.
11.9 Heavily Soiled or Long-Neglected Surfaces
Surfaces with long-term buildup (grease, mineral scale, soap residue, nicotine, embedded soil) may already be compromised.
Reasonable cleaning may expose deterioration or result in finish loss where materials were previously damaged.
BSC is not responsible for such outcomes except in cases of gross negligence or willful misconduct. Added time or priority-only completion may apply (§§4.2–4.3).
11.10 Scratches, Etching & Discoloration
Cleaning can reveal micro-scratches, etching, dulling, or color variation that existed prior to service.
Such conditions are not BSC responsibility except as limited by §6.6.
11.11 Painted & Coated Surfaces
Low-sheen paints, wall coverings, and coated surfaces may show burnishing, sheen variation, or wear after cleaning.
BSC uses least-aggressive methods and may test discreet areas. Finish changes caused by pre-existing wear are excluded (§§11.1, 11.9).
11.12 Stone, Tile & Grout Limitations
Cleaning does not restore stone, recolor grout, remove etching, or reverse permanent staining.
Sealing, recoloring, honing, polishing, or restoration are excluded unless separately contracted.
11.13 Chemicals, Sensitivities & Client-Supplied Products
The Client must notify BSC in advance of any chemical sensitivities or restrictions.
If the Client requests use of its own products, original containers and SDS must be provided in advance. BSC disclaims responsibility for outcomes or damage caused by non-approved products.
11.14 Utilities & Plumbing
BSC relies on utilities provided by the Client (§5.6). Wastewater is disposed of through approved sanitary fixtures only.
BSC is not responsible for plumbing issues, backups, or drainage failures absent gross negligence.
11.15 Construction, Event & Move-Related Conditions — Exclusion
Post-construction, renovation, events, or move-related conditions are excluded from Office Deep Cleaning.
If such conditions are present, BSC may:
(a) quote a revised scope or specialty service; or
(b) clean only safe, accessible areas.
If added time is declined, service proceeds under §4.3. See also §§1.4 and 4.1 regarding service scope limitations and excluded service categories.
11.16 Occupants, Visitors & Third-Party Activity
BSC does not supervise employees, visitors, or vendors and does not grant site access.
To the fullest extent permitted by law, BSC is not liable for injuries or incidents involving third parties except for gross negligence or willful misconduct.
11.17 Weapons, Controlled & Regulated Materials
BSC does not handle weapons, ammunition, illegal substances, or regulated materials. Such items must be secured before service. Adjacent areas may be skipped without fee reduction.
11.18 Environmental Conditions & Cure Times
Results and drying times depend on ventilation, humidity, temperature, and surface type.
BSC is not liable for extended dry times, temporary odors, or reduced results caused by environmental conditions outside its control (§§5.7, 10.14).
11.19 Electrical Supply & Safety
Unsafe or overloaded electrical systems may prevent equipment use. BSC may pause or reschedule if conditions are unsafe (§§3.3–3.4).
BSC is not responsible for pre-existing electrical faults or outages absent gross negligence.
11.20 Blinds, Shades & Window Coverings
Standard service includes light dusting only within reach limits. Deep cleaning, removal, reinstallation, or restoration is excluded and requires a separate quote (§10.13).
Fragile or sun-damaged units may be skipped to prevent damage.
12.0 LEGAL TERMS
12.1 Acknowledgment
By signing the Proposal/Signature Page, approving the proposal in writing, and or paying any required deposit, you acknowledge and agree to be bound by Sections 1.0 through 12.9 and the attached Exhibits A1, A2, B, and C, as applicable, for the approved one-time Office Deep Cleaning service, either Office Basic Deep Cleaning (Exhibit A1) or Office Advanced Deep Cleaning (Exhibit A2).
12.2 Confidentiality & Data Security (Mutual)
Each party agrees to protect the other party’s non-public, confidential, or proprietary information, including but not limited to access credentials, contact details, pricing, proposals, photographs of serviced areas, and operational details, and to use such information solely to perform this Agreement.
BSC maintains reasonable administrative, technical, and physical safeguards consistent with industry standards and will notify the Client without unreasonable delay of any data incident involving Client information, consistent with applicable law.
Upon request after service completion, confidential information will be returned or securely destroyed where reasonably practicable, except where retention is legally required or contained within routine encrypted backups.
12.3 Governing Law & Venue
This Agreement is governed by the laws of the State of New York, without regard to conflicts-of-law principles. Venue and exclusive jurisdiction lie in the Supreme Court of the State of New York, Kings County.
12.4 Dispute Resolution (Good Faith; Mediation First)
(a) Informal Resolution. The parties agree to confer in good faith within ten (10) days after written notice of any dispute.
(b) Mediation. If unresolved, the dispute shall be submitted to non-binding mediation in New York City (e.g., JAMS or AAA).
(c) Litigation. If mediation does not resolve the dispute, either party may pursue litigation in the venue stated in §12.3. Each party bears its own legal fees and costs, except as expressly provided for undisputed collections under §§2.3 and 2.6.
(d) Injunctive Relief (Limited Carve-Out). Either party may seek temporary injunctive relief without prior mediation where reasonably necessary to protect confidentiality obligations (§§5.1, 9.4, 12.2) or to enforce non-solicitation or non-circumvention obligations (§9.6).
12.5 Force Majeure
Neither party shall be liable for delay or failure to perform caused by events beyond reasonable control, including severe weather, transit disruptions, utility outages, building access restrictions, public emergencies, labor shortages or strikes, supply chain interruptions, or civil unrest.
Affected obligations are suspended for the duration of the force majeure event and resume when reasonably practicable. Payment for services already rendered remains due. The parties will cooperate in good faith to reschedule where appropriate under §§3.4–3.5.
12.6 Assignment
The Client may not assign this Agreement or any rights or obligations hereunder without BSC’s prior written consent. BSC may assign this Agreement to an affiliate or successor entity, including through merger, reorganization, or sale, provided the assignee assumes BSC’s obligations. Use of subcontractors is permitted under §9.3.
12.7 Miscellaneous
(a) Entire Agreement. This Agreement, including Exhibits A1, A2, B, and C and all incorporated policies, constitutes the entire agreement between the parties for the approved one-time Office Deep Cleaning service and supersedes all prior or contemporaneous understandings relating to that service. Exhibits Control. In the event of any inconsistency, conflict, or ambiguity, the Exhibits attached to this Agreement control over any prior versions, draft documents, marketing materials, or informal descriptions.
(b) Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
(c) Waiver. Failure to enforce any provision shall not constitute a waiver of future enforcement.
(d) Headings. Headings are for convenience only and do not affect interpretation.
(e) Counterparts / Electronic Acceptance. This Agreement may be executed in counterparts and accepted electronically. Electronic signatures and verified electronic acceptance are legally binding under ESIGN and the New York ESRA.
(f) No Third-Party Beneficiaries. This Agreement confers no rights on any third party.
(g) Survival. Provisions that by their nature should survive completion of service shall survive, including payment obligations, liability limitations, confidentiality, non-solicitation, dispute resolution, and governing law provisions.
12.8 Notices
Formal notices under this Agreement must be in writing and sent to the contact information listed in §1.2, or as later updated in writing. Notices are deemed received upon successful email transmission without bounce or three (3) business days after certified mailing, return receipt requested.
12.9 Website Privacy
Use of BSC’s website, online intake forms, scheduling tools, or payment portals is governed by BSC’s Website Privacy Policy, which is separate from this Agreement and subject to updates consistent with applicable law. Operational and QA media handling for services performed under this Agreement is governed by §§1.5, 4.7, 9.4, and 10.3.
EXHIBIT A1 — OFFICE BASIC DEEP CLEANING - Work Specification
WORK SPECIFICATION
Purpose
A detailed, structured deep cleaning designed to remove accumulated dust, soil, and buildup from active office environments. This service elevates the workspace beyond standard maintenance cleaning and prepares it for ongoing upkeep by the Client or any cleaning provider.
Recommended Use
Onboarding a new cleaning provider
Periodic office reset
After extended neglect or heavy usage
Prior to leadership visits or audits
This service does not include certified specialty cleaning or restoration services unless separately authorized in writing.
Scope of Work
1. Initial Tidy & Trash Removal
Neatly arrange scattered items in common areas, no deep organizing
Collect and remove trash from common areas
Replace trash liners if provided by Client
Personal desks are not cleared unless written authorization is provided
2. Detail Dusting – High & Reachable Areas
Dust light fixtures, vents, frames, ledges, and horizontal surfaces up to 10 feet total reach
Remove cobwebs and accumulated dust
Dust door frames, window frames, shelving, and trim within safe reach
3. Workstations, Tables & Furniture Surfaces
Damp-wipe desks, tables, counters, conference tables, and shared surfaces
Surface-clean leather couches and office chairs only
No movement of personal desk items unless authorized
4. Kitchens & Kitchenettes – Detail Clean
Clean and sanitize sinks, faucets, counters, and backsplash
Clean exterior surfaces of appliances including microwave, refrigerator exterior, and coffee machines
Wipe cabinet exteriors and handles
Vacuum and damp mop kitchen floors (manual cleaning only; no machine scrubbing).
❌ Not Included unless authorized in writing and billed separately
Interior refrigerator cleaning
Interior cabinet or drawer cleaning
5. Bathrooms – Detail Clean & Disinfect
Clean and disinfect toilets, sinks, faucets, counters, mirrors, fixtures, and partitions
Detail edges, corners, and behind fixtures where accessible
Mop floors and disinfect high-touch areas
Restock supplies if provided
6. Glass & Interior Windows
Clean interior windows, glass doors, and interior glass walls
Remove fingerprints and smudges from partitions and doors
7. Floors – Detail Vacuum & Mop
Vacuum rugs, carpets, and floor edges
Mop all hard floor surfaces with appropriate cleaners
Spot attention to corners, under desks where accessible, and traffic areas
❌ Does not include edge-detailing behind furniture or under heavy fixtures
8. High-Touch Point Disinfection
Disinfect door handles, light switches, railings, POS systems, and shared controls
9. Common Area Reset
Reset conference rooms, lounges, and shared spaces
Straighten chairs, tables, and visible furnishings
10. Final Walkthrough & Inspection Report
Final quality check for streaks, missed debris, and presentation
Inspect and report only:
Surface damage, cracks, or scratches
Stains on grout, tile, stone, wood, LVT, rugs, or upholstery
Spills, leaks, or pest indicators
📌 Reporting only. No corrective repairs included.
Important Notes
Desks, tables, and large furniture are not moved during Basic Deep Cleaning
Chairs may be moved as needed to clean accessible areas
Cleaning improves cleanliness, not material condition or wear
EXHIBIT A2 — OFFICE ADVANCED DEEP CLEANING - Work Specification
WORK SPECIFICATION
Purpose
A comprehensive, top-to-bottom deep cleaning for offices requiring intensive detailing, long-term buildup removal, or pre-occupancy resets. This service expands on the Office Basic Deep Cleaning scope.
Recommended Use
Heavy buildup environments
Long-neglected offices
Pre-occupancy or reopening
Executive-level presentation resets
Certified specialty services remain excluded unless separately quoted.
Scope of Work
1. Initial Tidy, Trash & Space Preparation
Remove all trash from common areas
Light organization of visible items only
Replace liners if provided
2. Move & Clean Around Movable Items
Shift items safely movable by two technicians (conference tables, chairs, small cabinets)
Clean behind and underneath, then return items to original placement
Items are not moved if risk of damage exists
See §4.4.2
3. Detailed Dusting – High, Hidden & Exposed Areas
Extension dusting for ceilings, vents, fixtures, corners, and ledges
Detail baseboards, trim, and edges throughout
Dust newly exposed areas after furniture movement
4. Walls, Doors & Trim – Spot Wash & Detail
Spot-wash reachable walls, doors, switch plates, and outlets using wall-safe products
Wipe door frames, baseboards, and trim
📌 Wall cleaning removes surface soil only and does not restore paint or remove deep wear.
5. Kitchens & Kitchenettes – Deep Detail
Steam clean sinks, faucets, counters, backsplash, adjacent wall areas, and refrigerator interiors
Degrease cabinet exteriors and handles
Clean exterior appliance surfaces and detail around bases
Hand-detail floor edges and corners
❌ Interior cabinets or drawers are excluded unless authorized in writing
6. Bathrooms – Intensive Detail Clean
Steam clean toilets, sinks, faucets, partitions, mirrors, fixtures, and grout edges
Address buildup around toilet bases, corners, and behind fixtures
Hand-detail floor edges and corners
Polish chrome and stainless steel
7. Glass & Interior Windows – Full Interior Detail
Clean interior windowpanes, tracks, and sills within safe reach
Detail all interior glass walls, doors, and mirrors
❌ Exterior window cleaning is not included
8. Upholstery & Seating – Detail Vacuum
Vacuum office chairs, lounge seating, and fabric surfaces
Detail under cushions where accessible
Surface cleaning only; no steam or wet extraction
9. Detailed Vacuuming – All Areas
Thorough vacuuming of carpets, rugs, and hard floors
Includes edges, corners, under desks, and beneath movable furniture
10. Floors – Intensive Detail Cleaning
Machine-scrub sealed hard floors using commercial scrubber
Edge-detail along walls, under desks, and corners
❌ No stripping, sealing, refinishing, restoration, or steam cleaning
11. High-Touch Disinfection & Final Reset
Disinfect all high-touch points
Reset furniture and common areas to presentation-ready condition
12. Final Walkthrough & One-Time Inspection Report
Comprehensive quality control check
Written inspection report noting:
Surface damage
Floor stains or moisture issues
Upholstery staining
Pest indicators or leaks
📌 Inspection reports are informational only. Repairs are excluded.
Important Scope Notes (Applies to Both Office Services)
No specialty cleaning unless separately quoted
No certified services (carpet extraction, upholstery steam, tile & grout steam, floor sealing)
No interior cabinets, closets, or refrigerators without written authorization
Cleaning improves cleanliness, not material condition or wear
Exhibit B — Cleaning Necessity Level (CNL) Policy for Offices / Commercial Spaces
Purpose. CNL classifies property condition so BSC can align time, crew, tools, and price. Client selects a preliminary level during intake; BSC verifies and may reclassify on arrival (see §4.5).
Client Intake Requirement. Client selects a level on the intake form and may upload photos. If the space is misclassified or conditions materially differ, BSC will reassess on arrival under §4.6 and propose adjustments. If added time/fees are declined, §4.3 Priority-Only Completion applies. If conditions prevent safe/effective work, the visit may be treated as a lockout per §3.3.
Exhibit C — Service Commitment Statement for Offices / Commercial Spaces
Bright Space Cleaning (“BSC”) is committed to delivering high-quality, reliable, and secure cleaning services. This statement summarizes the standards and operational practices that support our service delivery.
C.1 ID Badges
C.1.1 All cleaning technicians and managers are easily identifiable with proper ID badges.
C.1.2 Each badge displays the employee’s name, position, and date of hire.
C.1.3 Badge use provides peace of mind so Clients know exactly who is on site.
C.2 Strong Front-Line Supervision
C.2.1 Each cleaning technician works under the guidance of a trained line supervisor.
C.2.2 Supervisors direct work, support staff, and verify thoroughness.
C.2.3 Unannounced supervision visits occur at varying intervals (typically every 1–3 months) to maintain standards and avoid complacency.
C.3 GPS Tracking System & Timekeeping
C.3.1 BSC ensures punctuality and accuracy through a GPS-assisted timekeeping system.
C.3.2 Features include late alerts, building-specific geofences, and real-time monitoring for prompt response to discrepancies.
C.3.3 Timekeeping records support strict scheduling and accountability.
C.4 Uniforms
C.4.1 All cleaning staff and site managers wear BSC uniforms.
C.4.2 Uniforms prominently display the BSC brand, reflecting professionalism and company standards.
C.5 Trained Staff
C.5.1 All staff complete rigorous training, including a minimum of ~25 hours of theory and ~15 hours of practical instruction with an exam.
C.5.2 Depending on role, some staff hold specialized certifications (e.g., upholstery, carpet, housekeeping).
C.5.3 BSC provides refreshers when methods, products, or regulations change.
C.6 Competitive Pricing
C.6.1 BSC offers competitively priced packages designed to deliver excellent value.
C.6.2 Pricing strategies match or exceed competitor offerings without compromising quality.
C.7 Insurance, Bonding & Certification
C.7.1 BSC maintains commercial insurance coverage, including general liability and workers’ compensation. Bonding and any specialized certifications are provided where applicable and upon written request.
C.7.2 These credentials reflect BSC’s commitment to safety, reliability, and professional standards.
C.8 Quality-Assurance Culture (Informational)
C.8.1 BSC integrates quality checks, supervisor reviews, and rapid issue-resolution into daily operations.
C.8.2 Staff are trained to report issues proactively and address client concerns quickly and professionally.
C.8.3 This section describes current practices and is informational, not a service-level guarantee; applicable warranties/remedies appear in §§6–7.