Bright Space Cleaning NYC Inc. — During Event Cleaning

Terms, Conditions, Disclaimers & Exhibits

1.0 Introduction

This Agreement governs one-time During Event Cleaning services provided by Bright Space Cleaning NYC Inc. (“BSC”) to the Client (“you”). “Owner(s)” refers to BSC’s proprietors. “Cleaning techs,” “Technicians,” “employees,” or “subcontractors” refer to personnel performing services. By booking, paying a deposit, or by signing the signature page, you agree to these Terms, Conditions, Disclaimers, and Exhibits.

This Agreement applies to one-time During Event Cleaning services for office and commercial event environments, including offices, suites, coworking spaces, event lounges, common areas, and similar commercial interiors where cleaning services are performed while the event is in progress. Each During Event Cleaning service is a standalone project and does not establish an ongoing service contract unless separately agreed in writing.
Scope and tasks are set out in Exhibit A (During Event Cleaning Work Specification). “Not Included” items in the Exhibit are excluded unless separately purchased and approved in writing.
During Event Cleaning is limited to active event maintenance, including upkeep of guest-facing spaces, restrooms, trash and recycling management, spill response, and general presentation support while the event is in progress.
Post-event cleaning, including full cleaning, breakdown support, reset cleaning, or detailed cleanup after the event has concluded, is excluded unless separately quoted and approved in writing.
Any optional add-ons, special requests, or changes must be approved in writing by the Client or the Client’s authorized on-site contact. Email, text message, or other written electronic communication is sufficient.

1.1 Policy Updates

BSC may update nonmaterial items, including formatting, contact information, and clarifications, by posting a new effective date on its website. Material changes affecting your rights or fees will be noticed by email at least 7 days before taking effect and apply prospectively. This does not authorize mid-service price changes. Any on-site adjustments follow §4.2.

1.2 Contact

Questions or concerns regarding this agreement, scheduling, invoicing, or service performance may be directed at:

Bright Space Cleaning NYC Inc.
Attn: Contracts Department
216 North 8th Street, #1B, Brooklyn, NY 11211
📧 info@brightspacenyc.com 📱 718-490-5574 📞 718-744-0272
🌐 www.brightspacenyc.com

1.3 Event Condition and Service Assumptions

During Event Cleaning pricing and staffing are based on the event details provided by the Client before service, including but not limited to estimated guest count, event type, event duration, layout, number of active areas, restroom access, food and beverage service, and anticipated cleaning support needs.

If the information provided by the Client is inaccurate, misleading, incomplete, or inconsistent with actual on-site conditions, BSC may adjust the quoted rate, staffing level, or scope of work as necessary to reflect the true service conditions, subject to the on-site adjustment process in §§4.2 through 4.6

1.4 Service Scope Limitation (During Event Cleaning)

During Event Cleaning services are limited strictly to the cleaning and maintenance tasks listed in the approved Work Specification.

Bright Space Cleaning NYC Inc. staff are not responsible for event setup, event breakdown, food service, beverage service, decoration setup, furniture installation, or any duties related to catering, event management, or event production.

Technician may not be directed by third-party vendors, including but not limited to caterers, decorators, event planners, photographers, or venue personnel, to perform tasks outside the approved cleaning scope.

Technician will not:

Serve or handle food or beverages
Assist with event setup or decoration
Move heavy furniture or equipment
Transport vendor materials or event supplies
Climb ladders, staging, or unsafe heights for event preparation

Any request for services outside the approved cleaning scope must be authorized directly through Bright Space Cleaning NYC Inc. management and may require additional staffing, pricing adjustments, or a separate service agreement.

1.5 Marketing Media Consent (By Booking; Non-Identifying Only)

By booking, paying a deposit, or receiving services from Bright Space Cleaning NYC Inc. (“BSC”), you grant BSC a limited, royalty free license to capture and use non-identifying photos or short videos of serviced areas solely for marketing and portfolio purposes, such as BSC’s website, proposals, or company managed social media.

BSC will not intentionally include faces, personal documents, computer screens, whiteboards with confidential information, logos that identify the Client, addresses, or other identifying details, and will blur or crop media where needed.

This consent does not apply if an active Non Disclosure Agreement (NDA) is in place (§5.1.1), or where prohibited by law, building policy, or the Client’s written instruction.

You may revoke this consent at any time prospectively by emailing freddy@brightspacenyc.com. Upon written revocation, BSC will remove media from active marketing use within a reasonable period, though previously distributed materials may persist in third party archives beyond BSC’s control.

Operational or quality assurance photos remain governed by §§4.8, 9.4, and 10.3.

2.0 PAYMENT TERMS & FINANCIAL POLICIES

2.1 Deposit & Booking

2.1.1
To secure scheduling for During Event Cleaning services, the Client must submit a booking deposit equal to fifty percent (50%) of the estimated total or two hundred dollars ($200), whichever is greater, unless otherwise stated in writing on the proposal.

2.1.2
The booking deposit is non-refundable if:

a. The Client cancels within forty-eight (48) hours of the scheduled service;
b. Access to the premises is not provided at the scheduled time (lockout); or
c. Required utilities, including water or electricity, are unavailable at the time of service (see §5.6).

2.1.3
Submission of the deposit constitutes authorization for BSC to reserve staff, equipment, and scheduling resources for the Client’s event.

2.2 Invoicing & Accepted Payment Methods

2.2.1
The remaining balance is due upon completion of service on the same calendar day, immediately upon receipt of the final invoice.

Final invoices reflect actual service hours based on the approved staffing level and the hourly rate specified in the proposal, subject to the minimum service charges described in §8.1.

2.2.2
Accepted payment methods include:

a. Credit cards
b. Debit cards
c. ACH transfers

2.2.3
Invoices are issued through Square, a secure third-party payment processor.

2.2.4
If a credit-card surcharge is applied, it will:
a. not exceed BSC’s actual processing cost, to the extent required by law;
b. be disclosed to the Client before payment is made; and
c. be reflected in the total credit-card price or invoice presentation in compliance with applicable New York law.

2.3 Late Fees; Suspension of Service; Collections

2.3.1
If payment is not received within forty-eight (48) hours after service completion, a late fee will apply equal to the greater of fifty dollars ($50) or one and one percent (1%) of the unpaid balance per month, calculated on a simple, non-compounding basis, and not to exceed the maximum amount permitted by law.

2.3.2
BSC reserves the right to suspend future services, decline additional bookings, or revoke promotional or negotiated pricing until all outstanding balances are paid in full.

2.3.3
BSC may pursue all lawful remedies to collect undisputed amounts, including referral to collections.

2.4 No Setoff

The Client agrees to pay all undisputed amounts without setoff, withholding, deduction, or counterclaim.

Any dispute must be submitted in writing before the invoice due date. Failure to do so constitutes acceptance of the invoiced amount, subject only to the dispute process set forth in §2.5.

2.4.1 No Withholding for Completed Services

Client may not withhold payment for completed services based on subjective dissatisfaction where services were performed in accordance with the agreed scope, time allocation, and terms of this Agreement.

2.5 Dispute Window for Approved Added Time

2.5.1
If additional service time or staffing adjustments are approved by the Client in writing, including text message or email, during the event pursuant to §§4.2–4.6, the associated charges will appear on the final invoice.

2.5.2
All such charges are deemed accepted unless the Client provides written notice identifying a specific dispute within five (5) calendar days of invoice delivery.

2.5.3
Any undisputed portion of the invoice remains due immediately upon receipt.

2.5.4
After the five-day dispute window, all charges are final and non-contestable.

2.5.5 Chargebacks & ACH Returns

The Client agrees to notify BSC in writing and allow ten (10) calendar days for internal review before initiating any credit-card chargeback or ACH return related to services performed.

If a chargeback or ACH return is initiated and BSC prevails, the Client agrees to reimburse BSC for all reasonable dispute, processing, and administrative costs incurred.

2.6 Collection Costs

If payment remains outstanding beyond the periods stated in §2.3, BSC may refer the matter to collections. The Client agrees to pay all reasonable attorneys’ fees, collection agency fees, court costs, and related expenses, as permitted by New York law.

2.7 Sales Tax

2.7.1
Interior cleaning and maintenance services are generally subject to applicable New York State and local sales tax unless a valid exemption applies and proper exemption documentation is provided.

2.7.2
Where applicable, sales tax will be added to the invoice at the rate in effect at the service location on the service date.

2.7.3 Tax Exemptions

Clients claiming exemption must provide valid documentation, including where applicable Form ST-119.1 or other legally recognized exemption certificates, before invoicing. Exemptions are not applied retroactively.

2.7.4 Tax Rate Changes

If tax rates change between proposal issuance and the service date, the rate in effect on the service date will apply.

2.9. Authorized Communication Responsibility

Client is responsible for ensuring that all internal personnel, site managers, and representatives are informed of this Agreement, including scope limitations, communication procedures, and operational policies.

Failure of internal communication within the Client’s organization does not alter the terms of this Agreement or create additional obligations for BSC.

3.0 SCHEDULING, ACCESS & CANCELLATIONS

3.1 Event Scheduling & Hours of Operation

3.1.1 Service Hours

Regular service hours are 9:00 AM to 9:00 PM, unless otherwise agreed in writing.

3.1.2 Event Scheduling Notice Requirement

Because During Event Cleaning services require staffing coordination, the Client must provide at least forty-eight (48) hours advance notice for event cleaning requests.

Event details should include, where applicable:

• event date and start time
• estimated event duration
• estimated guest count
• event layout or areas in use
• food or beverage service
• any special cleaning considerations

This advance notice allows Bright Space Cleaning (“BSC”) to properly allocate staff and equipment.

For recurring venues or ongoing event clients, events may be scheduled periodically throughout the year, provided that each event is confirmed at least forty-eight (48) hours in advance.

3.1.3 Short-Notice Event Requests (Less Than 48 Hours Notice)

Event cleaning requests submitted less than forty-eight (48) hours before the event may be accepted at BSC’s discretion based on staffing availability.

Due to the operational adjustments required for short-notice scheduling, late requests will be billed at $50 per hour per Technician, instead of the standard hourly rate specified in the proposal.

3.1.4 Event Duration & Extended Events

During Event Cleaning services are billed hourly per Technician in accordance with §8.0.

Service time begins when Technicians arrive on site and are ready to begin work.

If the event extends beyond the originally scheduled duration, additional cleaning time will be billed in one-hour increments per Technician at the applicable hourly rate stated in the proposal.

3.1.5 Holiday Scheduling

During Event Cleaning services may be provided on recognized holidays subject to staffing availability and premium holiday rates as outlined in §8.6.

Observed Holidays include:

• Independence Day (July 4)
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Year’s Day

Additional federal holidays may also be subject to premium rates as described in §8.6.

Holiday service requests should be submitted as early as possible to ensure staff availability.

3.2 Event Confirmations

Event scheduling and confirmations are coordinated directly with the Client or designated event coordinator.

The Client is responsible for confirming:

• event date
• event start time
• expected event duration
• estimated guest attendance
• required Technician levels

Changes to event details must be communicated to BSC as soon as possible.

3.3 Access Requirements & Lockout

3.3.1 Access Requirements

The Client must provide all access requirements at least twenty-four (24) hours before the event, including:

a. keys, key cards, or access codes
b. concierge or security desk authorization
c. elevator or freight access procedures
d. parking or loading instructions if applicable

3.3.2 Lockout Procedure

If BSC Technicians cannot access the premises at the scheduled time, they will wait up to fifteen (15) minutes while dispatch attempts to reach the Client or designated contact.

If access is not granted within this window:

• the visit will be deemed a lockout, and
• a $180 lockout fee will apply.

Any remaining deposit balance will be handled in accordance with §2.1.

3.4 Event Cancellation & Rescheduling

3.4.1 Cancellation With 48 Hours’ Notice

The Client may cancel or reschedule an event cleaning service with at least forty-eight (48) hours’ notice without penalty.

Deposits may be applied to one rescheduled date, subject to availability.

3.4.2 Cancellation Within 48 Hours

Cancellations made within forty-eight (48) hours of the scheduled event may result in a $180 cancellation fee, deducted from the booking deposit.

3.4.3 Same-Day Cancellation or Denial of Entry

Same-day cancellations, turn-aways, or denial of entry are treated as lockouts under §3.3.

3.5 Vendor, Event Staff & Third-Party Interference

During Event Cleaning services assume reasonable access to event areas.

If vendors, caterers, decorators, performers, photographers, or other event personnel prevent Technician from accessing certain areas, BSC may:

a. clean only accessible areas;
b. adjust staffing or service time; or
c. pause service until access becomes available.

BSC is not responsible for incomplete cleaning results caused by third-party event activity beyond its control.

3.6 Force Majeure

Weather events, building outages, transportation disruptions, public emergencies, or other circumstances beyond BSC’s control are governed by §12.5 (Force Majeure).

Where possible, BSC will coordinate rescheduling with the Client.

3.7 Event Preparation Responsibilities

To ensure effective service, the Client agrees to:

• provide reasonable access to cleaning areas
• ensure utilities including water and electricity are available
• communicate event layout and guest flow areas in advance
• identify restricted areas or sensitive equipment

If conditions prevent safe or effective service, BSC may adjust staffing or scope in accordance with §4.0.

3.8 Access Delays & Wait Time

If Technicians arrive on time but cannot begin work due to delayed access, building restrictions, or event setup delays, wait time may be billed at $50 per hour per Technician.

If access is ultimately not provided, lockout terms under §3.3 apply.

4.0 SERVICE SCOPE & ON-SITE ADJUSTMENTS

4.1 During Event Cleaning Scope

This Agreement covers During Event Cleaning services only, meaning cleaning performed while an event is actively in progress.

Services are performed strictly in accordance with the Work Specification listed in this proposal.

During Event Cleaning focuses on maintaining cleanliness, safety, and presentation of the space throughout the event and typically includes activities such as:

• monitoring trash and recycling receptacles
• maintaining restroom cleanliness and restocking supplies
• addressing spills and visible debris
• maintaining cleanliness of high-traffic areas
• assisting with general upkeep of seating and common areas

The service is intended to maintain the condition of the venue during the event, not to perform a full cleaning of the space.

4.2 Services Not Included

Unless specifically stated in writing in the proposal or under Optional Add-On Services, During Event Cleaning does not include:

• post-event cleaning or event breakdown cleaning
• post-construction or renovation cleaning
• deep cleaning services
• floor restoration or machine scrubbing
• upholstery or rug cleaning
• catering or food service duties
• handling food, dishes, glassware, or food preparation equipment

Specialty cleaning services may be provided as separate services under a different scope and pricing structure.

4.2.1 (a) Normal Conditions vs Excessive Conditions

Recurring cleaning services are priced and scheduled based on normal day-to-day use, routine occupancy, and standard levels of dirt and debris.

Conditions that exceed normal use include, but are not limited to:
• Event-related debris, high guest traffic, or food and beverage residue
• Post-construction dust, paint, adhesives, or contractor-related debris
• Excessive buildup, neglected cleaning, or abnormal accumulation of dirt
• Large volumes of trash, dishes, or materials beyond typical daily use

Such conditions are not included in recurring service and will be treated as out-of-scope work requiring additional time, labor, and separate approval under §4.2 and §8.9.

4.2.4 (b) No Compression of Work

Client may not require, request, or expect additional or out-of-scope work to be completed within the originally scheduled service time.

BSC is not obligated to compress, accelerate, or expand the scope of work beyond what is reasonably achievable within the scheduled service window.

Any additional work requires additional time, staffing, and written approval.

4.3 Event Condition Variances

Event cleaning estimates are based on information provided by the Client, including:

• expected guest count
• event duration
• event layout and space usage
• food or beverage service
• anticipated waste levels

If actual event conditions differ materially from what was disclosed, including but not limited to:

• significantly higher guest attendance
• extended event duration
• unusually heavy waste generation
• additional rooms or areas placed into use

Bright Space Cleaning (“BSC”) may adjust staffing levels or bill additional cleaning time in accordance with §8.3.

4.4 Extended Events & Additional Time

If an event continues beyond the originally scheduled timeframe, Technician may remain on site subject to availability.

Additional service time will be billed in one-hour increments per Technician at the applicable hourly rate stated in the proposal.

4.5 Unexpected Cleaning Conditions

During Event Cleaning is designed to maintain cleanliness under normal event conditions.

However, certain circumstances may require additional time or staff, including but not limited to:

• large spills or repeated liquid spills
• broken glass requiring safety cleanup
• excessive trash or waste accumulation
• heavy restroom usage beyond expected levels
• significant debris generated by vendors or event activity

When reasonably possible, BSC will notify the Client or event coordinator before additional service time is incurred.

4.6 Staff Direction & Event Coordination

Technicians work under the direction of Bright Space Cleaning management and in coordination with the Client or designated event coordinator.

To maintain consistency and safety during the event:

• Technician will follow the approved work specification
• additional tasks must be approved through BSC management
• staff may decline requests that fall outside the agreed scope

4.7 Safety Conditions

If Technician encounter unsafe conditions including but not limited to:

• broken glass or hazardous debris
• unsafe floor conditions
• blocked emergency exits
• unsafe crowd density

BSC staff may take reasonable steps to address safety risks or temporarily pause cleaning activities until safe conditions are restored.

4.8 Photo & Video Documentation

BSC may capture photos or short videos of relevant areas before, during, or after service to document:

• event conditions
• safety concerns
• scope verification
• completion of work

No personal documents, proprietary information, or identifying materials are intentionally recorded.

Operational documentation is governed by §10.3. Marketing use is governed by §1.5 and §9.4.3.

4.9 Scope Integrity

During Event Cleaning improves cleanliness and presentation of the space during the event only.

It does not:

• restore materials
• remove permanent staining
• repair damage
• correct wear or deterioration of surfaces

Post-event cleaning, deep cleaning, or specialty restoration services require separate authorization and pricing.

4.10 Service Classification & Misclassification of Hours
During Event Cleaning services are strictly limited to active cleaning and maintenance while an event is in progress, as defined in §4.1 and Exhibit A.

Booking additional hours under During Event Cleaning for the purpose of performing post-event cleaning, event breakdown cleaning, or full cleanup after the event has concluded is not permitted.

During Event Cleaning and Post-Event Cleaning are separate services with different scopes, staffing requirements, and pricing structures. Additional hours booked under During Event Cleaning do not convert the service into post-event cleaning.

If Bright Space Cleaning NYC Inc. (“BSC”) determines, in its reasonable professional judgment, that the event has concluded or that active event operations have ceased, BSC reserves the right to conclude During Event Cleaning services at that time, even if additional hours were scheduled.

In such cases:

the scheduled During Event Cleaning service will be considered fully performed; and
all scheduled and/or minimum service charges remain due and payable in accordance with this Agreement.

Post-event cleaning services must be separately quoted, approved in writing, and scheduled under a distinct service agreement.

5.0 ACCESS, SECURITY & HEALTH–SAFETY (DURING EVENT CLEANING)

5.1 Site Security, Confidentiality & Professional Conduct

Bright Space Cleaning NYC Inc. (“BSC”) operates with strict professional, security, and confidentiality standards when servicing event venues and commercial environments.

5.1.1 Confidentiality & Non-Disclosure

Upon written request, the parties may execute a mutual Non-Disclosure Agreement (NDA) prior to service.

• BSC personnel will not disclose or discuss confidential, proprietary, or business information observed during service.
• Clients shall not disclose BSC’s proprietary methods, pricing, training materials, or internal procedures.
• All BSC personnel are bound by internal confidentiality agreements and trained in privacy-conscious practices appropriate for commercial settings.

5.1.2 Personnel Standards & Identification

All Technicians:

• undergo identity verification and, where applicable, background screening and work-eligibility confirmation prior to assignment;
• receive training in workplace safety, PPE use, chemical handling, and professional conduct; and
• wear branded uniforms and visible photo identification while on-site.

5.1.3 Professional Conduct During Events

Technician will perform their duties discreetly to avoid interfering with the event or disrupting guests.

Staff will coordinate with venue management or the designated event contact when necessary to ensure cleaning activities do not interrupt event operations.

5.1.4 No-Browse / No-Record Policy

BSC personnel:

• do not read, photograph, copy, or remove documents, files, or digital media;
• do not access computers, tablets, servers, or electronic devices;
• move items only as reasonably necessary to maintain cleanliness of accessible areas.

5.1.5 Restricted Areas

Technician will not enter restricted or private areas unless access is authorized and included within the agreed scope of work.

5.1.6 Access Control & Entry Restrictions

BSC personnel:

• will not unlock doors or grant entry to unauthorized individuals;
• will not admit vendors, contractors, delivery personnel, or guests into restricted areas;
• will follow the venue’s established access and security procedures.

5.1.7 Third-Party Vendors & Deliveries

BSC staff do not coordinate with catering companies, entertainers, decorators, or other vendors unless required for safety or cleaning purposes.

Vendors remain responsible for their own materials, equipment, and waste unless otherwise specified in the agreement.

5.2 Guest Safety & Event Environment

During Event Cleaning occurs while guests and event staff are present.

For safety:

• guests should avoid active cleaning areas containing equipment, cords, hoses, or wet floors;
• BSC may deploy temporary safety signage such as “Wet Floor” signs when necessary;
• event organizers are responsible for communicating safety restrictions to guests and attendees.

BSC is not responsible for injuries resulting from guests entering active work zones after safety warnings are placed.

5.3 Hazardous or Regulated Conditions (Exclusions)

BSC does not perform remediation of hazardous or regulated materials.

Excluded conditions include but are not limited to:

a. mold or suspected mold
b. bodily fluids or biohazards
c. pest or rodent infestations
d. asbestos-, lead-, or chemically regulated materials
e. sewage backups or contaminated water

If such conditions are encountered, BSC may avoid the affected area, notify the Client, and pause, restrict, or discontinue service in the affected area.

5.4 Health & Illness Protocols

BSC personnel who are sick or symptomatic will not be dispatched to events.

If a communicable illness situation is known or suspected within the event environment, the Client must notify BSC in advance.

BSC reserves the right to reschedule or modify staffing to protect both staff and event participants.

5.4.1 Site Condition Responsibility

Client is responsible for maintaining reasonable site conditions consistent with the agreed scope of recurring service.

BSC is not responsible for restoring spaces that exceed normal use conditions or that have been intentionally or negligently left in a condition requiring deep cleaning, restoration, or specialty services.

5.5 PPE & Work-Zone Safety

Cleaning Technicians may use personal protective equipment when necessary.

• gloves are mandatory and changed when appropriate;
• masks may be used when required by building policy or requested by the Client;
• caution signage may be placed when floors are wet or spills are being addressed.

Guests and event staff must avoid interfering with safety signage or cleaning operations.

5.6 Utilities

The Client must provide access to necessary utilities, including electricity and water where applicable.

If required utilities are unavailable and cannot be restored within a reasonable timeframe, BSC may suspend service until safe operating conditions are restored.

5.7 Environmental Conditions

To ensure safe working conditions, the venue must maintain reasonable environmental conditions including:

• safe indoor temperatures
• adequate ventilation in areas where cleaning is being performed.

Unsafe conditions may require service pause or adjustment.

5.8 Electrical Safety

Clients must disclose unsafe, overloaded, or malfunctioning electrical outlets in advance.

BSC may refuse to use unsafe electrical circuits.

If safe operation of equipment cannot be ensured, service may be modified or paused.

5.9 Area Accessibility

Work areas must remain reasonably accessible for Technician during the event.

If areas become blocked by equipment, vendors, staging, or guest activity, BSC may clean those areas when access becomes available.

BSC is not responsible for incomplete results caused by restricted access during the event.

5.10 Work-Zone Safety

Cleaning equipment may include carts, tools, and supplies positioned throughout the event space.

Guests and event staff must remain aware of these areas and avoid interfering with equipment or cleaning operations.

5.11 Hazard Reporting

Any safety concern should be reported immediately to the BSC team lead or the designated event contact so corrective action can be taken promptly.

5.12 High-Value Items

The Client must notify BSC in advance of any high-value or sensitive items located in event areas.

BSC staff will avoid handling such items unless specifically authorized in writing.

BSC is not responsible for pre-existing damage or undisclosed fragile items.

5.13 Respectful Conduct & Right to Suspend Service

BSC maintains a professional and harassment-free workplace.

If any guest, vendor, or representative engages in harassment, intimidation, unsafe conduct, or interference with staff, BSC may pause or terminate service.

Such circumstances may be treated as a service interruption under §3.0.

5.14 Spill Response & Slip Hazard Protocol

During events, spills involving beverages, liquids, food, or broken glass may occur. Bright Space Cleaning NYC Inc. (“BSC”) staff will make reasonable efforts to respond promptly to visible spills and potential slip hazards as part of the During Event Cleaning service.

Response actions may include:

• removing broken glass or debris where safely possible;
• spot cleaning liquid spills;
• deploying caution or “Wet Floor” signage when appropriate;
• notifying venue staff or event organizers of hazardous conditions.

However, due to the dynamic nature of live events and guest movement, BSC cannot guarantee immediate detection of all spills or hazards.

Guests, vendors, and event staff share responsibility for exercising caution in event spaces where food, beverages, or liquids are being served.

BSC is not responsible for slip-and-fall incidents or injuries caused by spills, guest behavior, or hazards that occur outside the direct control of cleaning staff, except in cases of gross negligence or willful misconduct.

Event organizers and venue management remain responsible for maintaining overall crowd safety and communicating hazards to attendees when necessary.

6.0 INSURANCE, LIABILITY & DAMAGE CLAIMS

6.1 Insurance Coverage, Proof & Endorsements

6.1.1 Standard Coverage

Bright Space Cleaning NYC Inc. (“BSC”) maintains, at minimum:
• Commercial General Liability insurance;
• Workers’ Compensation insurance; and
• Janitorial and employee dishonesty coverage, where applicable.

6.1.2 Proof of Insurance

Upon written request, BSC will provide a current Certificate of Insurance (“COI”) evidencing standard coverage.
Clients are listed as Certificate Holders only unless additional endorsements are requested and approved.

6.1.3 Additional Endorsements (Pass-Through Premium; Prepayment & Non-Refundable)

If a building owner, property manager, landlord, or Client requires insurance endorsements including, but not limited to:
• Additional Insured;
• Waiver of Subrogation;
• Primary and Non-Contributory wording; or
• Other policy amendments,

BSC will quote the actual insurer premium and administrative cost as a separate line item (“Insurance Premium”).

Important Terms:
a. Insurance Premiums must be paid in full in advance before BSC submits any endorsement request to its carrier. The standard 50 percent service deposit under §2.1 does not apply to premium charges.
b. Insurance Premiums are strictly non-refundable, without exception.
c. This is because endorsements modify BSC’s active insurance policy and remain effective for up to twelve (12) months from issuance. Insurers do not prorate, cancel, or refund endorsement premiums once issued.
d. If the project is canceled for any reason, whether before or after scheduling, BSC retains the full premium amount and any applicable cancellation fees as liquidated damages for costs already incurred.
e. Processing time of up to seven (7) business days after payment may be required before service can be scheduled.

Insurance Premiums are separate from, and in addition to, service deposits, cancellation fees, or other charges under §§2.0 and 3.0.

6.2 Reporting Damage or Loss

Any claim for property damage allegedly caused by BSC must be reported:
• By email to info@brightspacenyc.com (cc: freddy@brightspacenyc.com), and
• By text message to 718-490-5574,
and must include photographs or video where available.

Notice must be provided as soon as reasonably practicable and no later than forty-eight (48) hours after service completion, except for conditions not reasonably discoverable within that period, which must be reported promptly upon discovery.

Failure to provide timely notice may limit or bar recovery to the extent BSC is prejudiced.

Affected items must be preserved for inspection.

6.3 Evaluation Standards & Liability Limits

• Standard of Care. BSC exercises reasonable professional care but is not an insurer of the premises.
• Causation Requirement. Liability applies only to damage directly caused by BSC during the documented service visit.
• Declinable Claims. Claims may be denied where damage results from pre-existing conditions, unsecured items, failing mounts, brittle materials, unsealed surfaces, undisclosed specialty finishes, or normal wear.
• Low-Value Items. Items valued at or below $100 may be repaired or replaced directly at BSC’s discretion.
• Higher-Value Items. Items exceeding $100 may require insurance review or professional repair estimates.
• Deductibles. Any applicable insurance deductible is handled in accordance with policy terms and New York law.

6.4 Documentation, Preservation & Inspection

6.4.1 Documentation

Clients must provide receipts, invoices, repair estimates, photographs, serial numbers, and incident details as reasonably requested. BSC may review crew notes, GPS logs, and pre-/post-service photos.

6.4.2 Preservation Duty

Clients must preserve damaged items and related materials. Disposal, repair, or alteration before inspection may result in claim denial.

6.4.3 Inspection Rights

BSC must be given a reasonable opportunity to inspect alleged damage prior to repair or disposal.

6.4.4 Evidentiary Standard

The Client must demonstrate that it is more likely than not that BSC caused the damage during the identified service visit. Inconclusive or conflicting evidence may result in denial.

6.4.5 Third-Party Access

If other parties (contractors, movers, IT vendors, building staff) had access before or after service, the Client agrees to assist in determining responsibility. BSC is not responsible for third-party damage.

6.4.6 Reconsideration

Denied claims may be reconsidered only if new, material evidence is submitted within the original notice window.

6.5 Fixtures, Appliances & Compromised or Improperly Installed Components

Certain fixtures, appliance components, fittings, or removable parts may fail during normal cleaning due to pre-existing conditions, including but not limited to corrosion, brittleness, fatigue, prior damage, improper materials, or normal wear and tear.

In addition, failures may result from improper, incorrect, or non-code-compliant installation, including inadequate anchoring, incorrect fasteners, insufficient support, prior unqualified repairs, or manufacturer installation defects.

If unusual resistance, instability, or risk is detected, BSC will stop work in the affected area and notify the Client of available options.

BSC is not responsible for the failure, detachment, cracking, or breakage of fixtures, appliances, or components resulting from:

Pre-existing damage or deterioration;
Improper or defective installation;
Prior repairs or modifications performed by third parties;
Inherent material defects or manufacturing flaws; or
Normal wear beyond the scope of cleaning,

unless such failure is directly caused by BSC’s gross negligence or willful misconduct.

6.6 Limitation of Liability & Insurance as Remedy

6.6.1 Liability Cap

To the fullest extent permitted by law, and except for gross negligence or willful misconduct, BSC’s total aggregate liability for any service visit shall not exceed the amount paid by the Client for that visit.

BSC shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of use or diminution of value.

6.6.2 Gross Negligence Carve-Out

Nothing in this Agreement limits liability for gross negligence, willful misconduct, or violations of law.

6.6.3 Insurance as Exclusive Remedy

To the extent a loss is or could be covered by insurance maintained by either party, such insurance shall be the exclusive source of recovery, except in cases of gross negligence or willful misconduct. Each party waives any subrogation rights to the extent inconsistent with this section.

6.7 Client Indemnification

To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless BSC, its owners, officers, employees, and agents from claims, damages, losses, and reasonable attorneys’ fees arising from:
a. Client breach of this Agreement;
b. Unsafe or non-compliant site conditions;
c. Actions of occupants, employees, guests, or third-party vendors; or
d. Client instructions, materials, or undisclosed conditions.

This indemnity does not apply to BSC’s gross negligence or willful misconduct.

6.8 Property Handling & Pre-Existing Conditions

During Event Cleaning, BSC personnel primarily maintain cleanliness of floors, restrooms, trash receptacles, and common areas.

Technicians generally do not handle guest property, vendor equipment, catering materials, decorations, or event equipment, except where necessary to maintain safe and accessible walkways.

Accordingly:

• BSC personnel use reasonable care when working around furnishings, décor, staging equipment, and event installations.
• BSC does not move heavy furniture, staging, decorations, sound equipment, catering equipment, or vendor installations unless expressly authorized.
• BSC does not handle food service equipment, glassware, dishes, catering trays, or bar service materials unless specifically included in the agreed scope.
• BSC is not responsible for damage caused by unstable decorations, improperly secured installations, vendor equipment, temporary staging, or items placed in high-traffic areas.

The Client remains responsible for the placement, stability, and supervision of all vendor equipment, decorations, displays, and temporary installations.

BSC is not responsible for pre-existing damage, unstable furniture, unsecured mounts, brittle materials, hairline cracks, or normal wear.

6.9 Glassware, Vendor Equipment & Event Materials

During events where beverages or glassware are served, broken glass, disposable materials, and other debris may occur.

BSC staff may remove broken glass or debris where safely possible as part of general safety maintenance.

However:

• BSC is not responsible for damage to glassware, dishware, décor, catering equipment, or vendor materials used during the event.
• Vendors and event organizers remain responsible for their own equipment, materials, and service items.
• BSC assumes no responsibility for loss or breakage of items belonging to caterers, vendors, performers, decorators, or guests.

7.0 QUALITY ASSURANCE & SATISFACTION GUARANTEE

7.1 Workmanship Re-Clean Guarantee (Re-Clean Only; No Refunds)

If workmanship-related issues are identified within forty-eight (48) hours after completion of service, including:

• areas clearly missed during the event cleaning service;
• visible residue or streaking resulting from cleaning activities; or
• tasks not performed in accordance with the Work Specification outlined in this proposal,

Bright Space Cleaning NYC Inc. (“BSC”) will return to re-clean the affected areas at no additional cost.

This guarantee applies only to cleaning workmanship performed by BSC staff.

This guarantee does not apply to:

• conditions caused by ongoing guest activity during the event;
• spills, trash, or debris created after BSC completed the service;
• normal wear and tear;
• permanent staining, etching, discoloration, or material defects;
• pre-existing damage or conditions disclosed or undisclosed; or
• areas outside the agreed Work Specification.

7.1.1 Re-Clean Scheduling

Re-cleans are typically scheduled within one (1) to three (3) business days, subject to building access, security procedures, and crew availability.

7.2 Re-Clean Request Process

To invoke the satisfaction guarantee, the Client must:

• submit the request in writing within forty-eight (48) hours of service completion; and
• identify the specific areas of concern.

To assist with verification and resolution, the Client agrees to provide brief written descriptions and, where reasonably possible, photos or video of the affected areas.

7.2.1 Reasonable Access Requirement

If BSC offers two (2) reasonable re-clean appointment windows and the Client declines both, the satisfaction guarantee will be considered fulfilled and closed.

If a re-clean is offered and declined, no refunds, credits, or complimentary services will apply.

This guarantee exists solely to correct workmanship issues and does not extend to additional or expanded cleaning services.

7.2.2 Quality Verification

BSC may conduct supervisory quality inspections or rely on pre-service and post-service documentation, including photos or videos, to verify scope completion and evaluate reported concerns.

Documentation practices are governed by §10.3 (Photo Documentation).

7.3 Client Feedback

BSC may request feedback following service to support internal quality improvement.

Feedback surveys are voluntary and do not replace the formal re-clean request process described in §7.1.

No incentives, discounts, or credits are guaranteed unless expressly stated in writing in the proposal.

7.4 Exclusive Satisfaction Remedy

For workmanship-related concerns, the exclusive remedy is a re-clean of the affected areas under §§7.1–7.2.

Refunds are not offered once service has been rendered, except at BSC’s sole discretion as a courtesy adjustment.

This section does not limit or replace damage claims governed by §6.0 (Insurance, Liability & Damage Claims).

7.5 Courtesy Communication & Resolution

BSC encourages Clients to communicate concerns directly and promptly so they can be addressed efficiently and professionally.

Nothing in this Agreement restricts the Client’s right to share honest opinions or factual experiences as protected by law.

This provision ensures that BSC is given a reasonable opportunity to review and resolve concerns before issues escalate.

7.6 Scope-Based Completion Standard

Service completion is based strictly on the agreed scope of work, allocated service time, and approved priorities.

If the Client declines additional time or services, BSC is only responsible for completing work within the original scope and time frame.

Any areas not completed due to time limitations, access issues, or declined additional services shall not be considered service failure.

8.0 Rates, Proposals & Client Responsibilities

8.1 Pricing Basis (Hourly Event Staffing)

During-event cleaning services are billed based on hourly staffing rates per Technician.

Standard pricing for During Event Cleaning is:

• $35.00 per hour per Technician
• Minimum service commitment of four (4) hours per Technician
• Minimum charge of $140 for one (1) Technician, unless otherwise stated in the approved proposal

Any service time beyond the initial minimum will be billed in one-hour increments per Technician at the standard hourly rate stated in the proposal.

If During Event Cleaning services extend past midnight, the applicable hourly rate stated in the approved proposal will continue to apply unless otherwise stated in writing.

Pricing is determined using information provided by the Client, including:

• estimated number of guests or attendees;
• event duration and schedule;
• square footage and layout of the venue;
• number of restrooms, food areas, and common spaces; and
• the level of cleaning support requested during the event.

The quoted rate reflects the expected labor required to maintain cleanliness during the event period. Staffing levels remain subject to Bright Space Cleaning NYC Inc.’s operational discretion based on event conditions, guest count, venue layout, and service needs. Actual staffing levels and work methods remain at the discretion of Bright Space Cleaning (“BSC”).

8.1.1 Technician Meal Periods

If uninterrupted or continuous cleaning coverage is required during any Technician meal period, the Client must request additional staffing in advance.

Any additional Technician will be scheduled as a separate assignment and is subject to a minimum of four (4) hours per Technician at the applicable hourly rate stated in the approved proposal.

Such additional staffing is not provided for partial or short-duration coverage. The Client acknowledges and agrees that minimum service charges apply regardless of the duration of the meal period.

Unless additional staffing is approved in advance, the Client acknowledges and agrees that cleaning coverage may temporarily pause during required meal periods.

For clarity, the current minimum additional staffing charge is based on four (4) hours per Technician, which may be reflected in the proposal as $140.00 plus applicable taxes, unless otherwise stated.

8.2 Estimates & Pricing Assumptions

Event cleaning estimates are prepared using the information provided by the Client, including event descriptions, schedules, floor plans, or walkthrough details when available.

If actual event conditions differ materially from what was disclosed, including but not limited to:

• higher guest attendance than expected;
• extended event duration;
• additional rooms or areas placed into use; or
• unusually heavy waste or restroom usage,

BSC may adjust staffing levels and bill additional time in accordance with §8.3.

8.3 Added Time, Extended Events & Additional Work

If an event runs longer than scheduled or generates cleaning conditions beyond the agreed scope, additional time may be billed at the standard hourly rate per Technician stated in the proposal.

Examples include, but are not limited to:

• extended event hours;
• excessive waste generation;
• large volumes of disposable items or glassware;
• spills requiring additional attention;
• additional restrooms or areas opened for use.

Any additional work beyond the agreed scope will be communicated to the Client whenever reasonably possible.

8.4 Proposal Validity

Event cleaning proposals remain valid for thirty (30) days from the date of issuance unless event conditions change.

If the event scope, schedule, or venue requirements change after a proposal has been issued, BSC may provide a revised proposal reflecting updated pricing or staffing requirements.

Written acceptance of the proposal is required before scheduling.

8.5 Vendor, Event Staff, or Venue Interference

Event cleaning services rely on safe and reasonable access to work areas.

If vendors, catering staff, decorators, performers, or other event personnel prevent BSC staff from performing cleaning duties in certain areas, BSC will make reasonable efforts to clean those areas when access becomes available.

BSC is not responsible for incomplete results caused by restricted access, ongoing service activity, or venue conditions outside BSC’s control.

8.6 Holiday Premium Rates

If event cleaning services are requested on recognized holidays, the following premium rates may apply.

These premiums apply only when service is performed on the holiday itself.

8.7 Short-Notice Holiday Requests

If event cleaning on a holiday is requested with less than forty-eight (48) hours’ notice, pricing may increase up to 100% of the standard hourly rate, subject to staffing availability.

8.8 Client Responsibilities

The Client agrees to:

• provide accurate event details and schedules;
• ensure reasonable access to the venue during the service window;
• notify BSC of schedule changes, extended event hours, or additional venue areas as soon as possible.

Failure to provide accurate information or timely notice may result in additional staffing charges as described above.

8.9 No Implied Ongoing Service

Any additional work performed outside the agreed scope, even if completed without charge or as a courtesy, shall not be interpreted as part of the recurring service or create any ongoing obligation.

All future occurrences of such work will require separate approval and pricing.

9.0 PERSONNEL STATUS, SUPERVISION & NON-SOLICITATION

9.1 Personnel Status, Screening & Training

9.1.1 Background Screening & Eligibility

All Bright Space Cleaning NYC Inc. (“BSC”) employees and subcontractors are identity-verified, background-screened where applicable, and complete BSC training before assignment. Training includes cleaning protocols, safety procedures, confidentiality standards, professional conduct, and proper equipment use.

9.1.2 Independent Employer Relationship

BSC personnel are not employees, agents, partners, joint employees, or representatives of the Client. Nothing in this Agreement creates an employment, agency, joint venture, or partnership relationship between the Client and BSC personnel.

9.1.3 Training Standards

Core Technician training includes a minimum of twenty-five (25) hours of classroom or theory instruction covering safety procedures, chemical use, cleaning methods, and compliance practices, followed by written evaluation.

Technicians also complete a minimum of fifteen (15) hours of supervised hands-on field training prior to independent assignments.

Team Leads and Managers complete additional leadership training and operational assessments. BSC provides refresher training when cleaning methods, equipment, products, or applicable regulations change.

9.2 Direction, Work Orders & On-Site Communications

9.2.1 Single Point of Contact

Day-of-event priorities or operational questions should be routed through the designated BSC team lead or BSC dispatch.

Requests outside the approved Work Specification require written authorization before work proceeds and may result in additional service time billed in accordance with §8.3.

If authorization is declined, BSC staff will continue performing the originally agreed cleaning tasks.

9.2.2 No Direct Employment Control

The Client will not hire, fire, discipline, supervise, set wages, schedule hours, or otherwise control the employment terms of BSC personnel.

Reasonable operational priorities may be communicated through BSC’s on-site lead or dispatch only.

9.2.4 Work Order Control, Scope Enforcement & Extra Work Restrictions

All services performed by Bright Space Cleaning (“BSC”) are strictly limited to the scope of work, specifications, and estimated service time defined in the approved Proposal, Exhibit A, and this Agreement.

Recurring cleaning services are based on normal day-to-day conditions and standard levels of use and soiling. They do not include excessive dirt buildup, event-related cleaning, post-construction cleaning, specialty cleaning, or any condition beyond the originally assessed scope.

Client acknowledges that cleaning technicians and subcontractors are assigned to follow a defined work order within a fixed service window. These personnel are not authorized to perform additional tasks, extended work, or out-of-scope services without prior written approval from BSC management.

Client shall not request, direct, or assign additional work to on-site personnel beyond the agreed scope. All requests for additional services, including but not limited to carpet cleaning, stain removal, deep cleaning, post-construction cleaning, or any specialty services, must be submitted directly to BSC management.

For all additional service requests, Client must contact Bright Space Cleaning at 718-490-5574 or through the designated Authorized Contact channels.

BSC personnel are instructed not to accept or perform any additional work requested directly by Client personnel. Any such requests will be declined and referred to BSC management.

BSC shall not be responsible for incomplete service, delays, or unmet expectations resulting from unauthorized instructions or additional work requests made directly to on-site personnel.

All BSC technicians and subcontractors remain solely employees or independent contractors of BSC and operate under the exclusive direction and control of BSC at all times. They do not work for, represent, or operate under the authority of the Client.

Repeated attempts by Client personnel to direct, override, or interfere with BSC staff may result in service suspension or termination under §13.2.

9.3 Subcontractors & Partner Vendors

For specialized services such as carpet cleaning, upholstery cleaning, floor scrubbing, tile and grout cleaning, or other certified restoration work quoted separately, BSC may engage vetted subcontractors or partner vendors.

All subcontractors are required to comply with BSC’s safety, confidentiality, and professional conduct standards.

Unless otherwise stated in writing, BSC remains responsible for service coordination, quality oversight, and communication with the Client.

9.4 Supervision, Timekeeping, Quality Assurance & Media Handling

9.4.1 Supervision & Timekeeping

BSC supervisors may conduct periodic quality inspections during or after service visits.

BSC may substitute personnel as necessary to maintain service continuity.

GPS-assisted timekeeping or geofencing tools may be used to verify arrival and departure times for attendance verification, operational transparency, and quality assurance purposes.

9.4.2 Operational Photo & Video Documentation

Consistent with this Agreement and BSC’s documentation procedures, BSC may capture limited before-and-after photos or short videos of relevant areas solely to document:

• pre-existing conditions;
• scope verification; and
• service completion.

No confidential documents, personal information, computer screens, identification cards, mail, or proprietary materials are intentionally recorded.

Operational documentation may be retained within BSC’s internal systems for quality assurance, training, or claim review purposes and will be stored only for as long as reasonably necessary.

9.4.3 Marketing Use

Any use of images or video for marketing or portfolio purposes is governed exclusively by §1.5 (Marketing Media Consent).

If an active Non-Disclosure Agreement exists (§5.1.1), or if marketing use is restricted by law, building policy, or written agreement, marketing use will not apply.

Clients may revoke marketing consent prospectively by emailing freddy@brightspacenyc.com. BSC will remove affected media from active marketing use within a reasonable timeframe, though removal from third-party archives may not be fully controllable by BSC.

9.4.4 Devices & Access Controls

Operational photos and videos may be captured only by authorized BSC personnel using BSC-approved devices and systems.

Media is not stored on personal devices or personal social media accounts. Access is restricted to BSC management and supervisors responsible for quality assurance, training, or claim review.

9.4.5 No Authorization for Scope Changes

Photo or video documentation does not authorize scope changes, added services, or additional fees.

All scope adjustments require written approval in accordance with §8.3.

9.5 Keys, Badges & Access Etiquette

Any keys, access cards, badges, or codes provided to BSC will be stored securely and labeled using anonymized identifiers without listing site names or addresses.

BSC personnel will not grant access to unauthorized individuals under any circumstances.

The No-Grant Entry Policy described in §5.1.6 applies at all times.

Access delays, wait time, and lockout conditions are governed by §3.3.

Where applicable, written building security procedures provided by the Client will be followed whenever reasonably practicable.

9.6 Non-Solicitation & Non-Circumvention

9.6.1 Restriction

During the term of this Agreement and for twelve (12) months following the Client’s last BSC service visit at which such personnel were present, the Client agrees not to solicit, attempt to solicit, recruit, hire, engage, or contract with (directly or indirectly, including through third parties) any BSC employee or subcontractor for services outside of BSC.

9.6.2 Liquidated Damages

Because damages resulting from employee solicitation are difficult to quantify, any breach of this section will result in liquidated damages of $3,700 per individual per incident.

This amount represents a reasonable pre-estimate of recruitment, onboarding, training, and replacement costs and is in addition to any other remedies available under applicable law.

9.6.3 Survival

This section survives completion of the service and remains enforceable after termination of the Agreement.

9.7 Staff Respect & Safe Working Environment

BSC maintains a professional and harassment-free workplace.

The Client agrees to maintain a respectful environment for BSC personnel during service.

BSC staff will not tolerate harassment, intimidation, aggressive conduct, or unsafe behavior from guests, vendors, or event participants.

If such behavior occurs, BSC reserves the right to:

• remove affected personnel from the area;
• pause service until conditions are safe; or
• terminate service if safety cannot be reasonably maintained.

Such circumstances may be treated as a service interruption under §3.0.

9.8 Control of Subcontractors

All subcontractors engaged by BSC operate exclusively under BSC direction and control and are subject to the same policies, restrictions, and scope limitations as BSC employees.

Client shall not direct or assign work to subcontractors under any circumstances.

10.0 OPERATIONAL POLICIES (DURING EVENT CLEANING)

10.1 Cleaning Supplies, Chemicals & Compliance

Company-Provided Products & Equipment.
Bright Space Cleaning NYC Inc. (“BSC”) supplies professional-grade, industry-standard cleaning agents and equipment appropriate for commercial environments and the types of surfaces typically encountered during events.

SDS / OSHA Compliance.
BSC maintains Safety Data Sheets (SDS) for all company-provided chemicals and complies with OSHA labeling, handling, and training requirements. SDS are available upon written request, including digital delivery.

Product Selection & Testing.
BSC uses the least-aggressive effective cleaning methods appropriate for event environments. When necessary, BSC may perform small test spots on sensitive surfaces.

The Client must disclose any specialty surfaces, coatings, sealants, or material restrictions in advance.

Allergies & Sensitivities.
The Client must notify BSC in advance of any product sensitivities, fragrance restrictions, or building policies affecting cleaning products.

Client-Supplied Products.
If the Client requires the use of specific cleaning products supplied by the Client, the Client assumes responsibility for product performance and outcomes. Safety Data Sheets must be provided in advance.

BSC reserves the right to decline the use of products considered unsafe, incompatible, or non-compliant.

10.2 Equipment Use & Restrictions

BSC provides appropriate commercial cleaning equipment for event maintenance, including but not limited to:

• HEPA-filtered vacuums
• microfiber cleaning systems
• spill-response tools and floor cleaning equipment
• waste collection carts and cleaning tools

Only BSC personnel may operate BSC equipment.

Client personnel, guests, or vendors may not operate, move, or adjust BSC equipment.

10.3 Digital Media — Quality Assurance, Claims & Documentation

BSC may capture limited before-and-after photos or short video clips of serviced areas solely for:

• quality assurance;
• scope verification;
• training; or
• insurance or damage claim documentation.

Marketing or portfolio use of images is governed exclusively by §1.5 and §9.4.

Safeguards include:

• no intentional capture of faces, guests, identification documents, mail, screens, or proprietary materials;
• any incidental identifiers will be cropped or blurred;
• media is stored securely and retained only as reasonably necessary for its stated purpose.

10.4 Public Reviews & Courtesy Resolution Window

BSC values honest feedback and professional communication.

If a concern arises, the Client agrees to notify BSC and allow up to seven (7) calendar days to investigate or address the issue before posting negative public reviews.

This provision does not restrict lawful consumer speech but encourages a reasonable opportunity to resolve concerns directly.

BSC does not provide compensation, discounts, or incentives in exchange for reviews.

10.5 Gratuities & Referrals

Gratuities are neither expected nor required in commercial engagements.

Referral incentives, if offered, are discretionary and governed by separate written terms.

10.6 Client Privacy, Data Protection & Confidentiality

All BSC employees and subcontractors are bound by confidentiality agreements.

Access is limited strictly to areas required to perform the approved cleaning scope.

Technician do not access private offices, storage areas, computers, or confidential materials unless explicitly authorized.

Payment information is processed through secure third-party payment processors. BSC does not store credit card data.

Any suspected privacy incident will be escalated internally and communicated to the Client without unreasonable delay.

10.7 Waste Handling & Disposal

During Event Cleaning includes monitoring and managing waste generated during the event.

Waste will be handled as follows:

• trash and recycling receptacles are monitored and liners replaced when full;
• waste is transported to designated building disposal areas when appropriate;
• waste disposal procedures follow building or venue guidelines.

BSC does not provide bulk waste hauling or removal of unusually large volumes of waste unless separately authorized.

10.8 Event Equipment & Vendor Materials

Technician generally do not handle vendor equipment, decorations, staging, catering materials, or event installations.

Cleaning activities focus on maintaining safe and clean floors, restrooms, waste areas, and high-traffic surfaces.

BSC is not responsible for the handling, placement, or supervision of vendor equipment or event installations.

10.9 Keys, Badges & Access Systems — Liability Limitation

Keys, badges, and access codes provided by the Client are stored securely and labeled using anonymized identifiers without identifying site names.

If a physical key is lost due to BSC’s negligence, liability is limited to the actual replacement or re-key cost, capped at $200 per visit.

BSC is not responsible for electronic access failures, smart-lock malfunctions, network outages, or building system failures.

10.10 Height & Reach Limitations

During Event Cleaning focuses primarily on floor-level and reachable surfaces.

Standard cleaning reach is limited to areas safely accessible without climbing on furniture, fixtures, or equipment.

Technician will not climb on desks, tables, counters, shelving, or decorative installations.

Tasks requiring lifts, scaffolding, or specialized access equipment are excluded and require a separate proposal.

10.11 Safety Overrides

If at any time a task presents an unsafe condition, BSC may modify, defer, or decline that task without penalty.

Safety determinations made by BSC personnel are final and supersede service expectations.

Safety overrides apply in circumstances including but not limited to:

• unsafe crowd conditions;
• broken glass hazards;
• unstable fixtures or decorations;
• unsafe electrical or environmental conditions.

11.0 DISCLAIMERS — DURING EVENT CLEANING

11.1 Pre-Existing Damage Revealed by Cleaning

Routine cleaning during events may expose scratches, wear, etching, discoloration, loose hardware, or material deterioration previously hidden by normal use, foot traffic, spills, or debris.

Bright Space Cleaning NYC Inc. (“BSC”) is not responsible for pre-existing conditions, prior damage, or inherent material defects except where damage is directly caused by BSC’s gross negligence or willful misconduct.

11.2 Surface, Finish & Material Compatibility

Certain surfaces and finishes may react unpredictably even when cleaned using neutral or low-impact products.

Examples include, but are not limited to:

• unsealed or improperly sealed stone;
• aged or untreated wood;
• painted or powder-coated metals;
• laminates, veneers, or specialty coatings.

The Client must disclose specialty materials, coatings, sealants, or manufacturer restrictions before service.

BSC may perform test cleaning in discreet areas where necessary.

Client-supplied cleaning products are governed by §10.1.

11.3 Glass, Mirrors & Height Limitations

Cleaning of glass surfaces during events is limited to areas safely reachable from floor level.

Exterior windows, façade glass, skylights, or glass above normal reach limits require specialized equipment and are excluded from standard During Event Cleaning services unless separately quoted.

11.4 Vendor Equipment, Decorations & Event Installations

During Event Cleaning focuses on maintaining clean floors, restrooms, waste areas, and commonly used surfaces.

BSC does not handle, move, dismantle, or clean:

• audio/visual equipment
• staging or lighting equipment
• catering equipment
• event decorations or installations

unless specifically authorized in writing.

BSC is not responsible for damage to vendor equipment, decorations, or event installations.

11.5 Hazardous, Regulated & Unsanitary Conditions

During Event Cleaning does not include remediation of:

• mold or suspected mold
• bodily fluids or biohazards
• pest or rodent infestations
• asbestos, lead, or regulated substances
• sewage backups or contaminated water

If such conditions are encountered, BSC will avoid the affected area, notify the Client, and may pause or discontinue work in that area.

Licensed remediation services are the Client’s responsibility.

Lockout or rescheduling provisions may apply under §3.3.

11.6 Wet Floors, Slip & Trip Risk

Cleaning activities during events may involve mopping, spill cleanup, or surface sanitizing.

Floors may remain temporarily wet or slick depending on:

• surface materials
• ventilation
• event conditions
• spill frequency

BSC uses caution signage when appropriate.

The Client and event organizers remain responsible for managing guest access to active cleaning areas.

To the fullest extent permitted by law, BSC is not liable for injuries caused by guests or participants entering cleaning areas during active service.

11.7 Guest Activity & Event Conditions

Events involve large numbers of guests, food service, beverages, and high traffic.

BSC is not responsible for conditions created by event attendees, including:

• spilled food or beverages;
• broken glass;
• excessive trash generation;
• damage caused by guests or vendors.

Technician will address routine conditions as part of the event cleaning scope but cannot guarantee continuous cleanliness during active event use.

11.8 Waste Volume & Disposal Limitations

Event cleaning services include monitoring and managing waste receptacles.

However, unusually large volumes of waste, bulk materials, or vendor-generated debris may require additional labor or services.

BSC does not provide bulk hauling or removal of vendor equipment, construction materials, or large furniture unless separately contracted.

11.9 Client Property, Equipment & Valuables

The Client is responsible for securing sensitive materials including:

• electronics and devices
• artwork or displays
• vendor equipment
• fragile or high-value items.

BSC is not responsible for loss or damage to unsecured or undisclosed items except where directly caused by BSC’s gross negligence or willful misconduct.

11.10 Scratches, Etching & Surface Wear

Cleaning may reveal scratches, etching, dulling, or discoloration that existed prior to service.

These conditions may become visible once spills, residue, or surface soil are removed.

Such conditions are not the responsibility of BSC except where damage is directly caused by gross negligence or willful misconduct.

11.10.1 Client-Directed Methods

If Client directs BSC personnel to use specific methods, products, or procedures outside BSC’s standard practices, Client assumes all risk associated with such instructions.

BSC shall not be liable for any damage, performance issues, or adverse results arising from Client-directed deviations.

11.11 Painted, Coated & Decorative Surfaces

Painted walls, decorative finishes, and coated surfaces may show burnishing, sheen variation, or wear when cleaned.

BSC uses the least aggressive cleaning methods reasonably available.

Finish changes caused by pre-existing wear or aging materials are excluded from liability.

11.12 Stone, Tile & Grout Limitations

Routine cleaning does not restore natural stone, remove etching, recolor grout, or reverse permanent staining.

Specialty services such as sealing, polishing, restoration, or deep grout cleaning are not included in During Event Cleaning unless separately contracted.

11.13 Chemical Sensitivities & Client-Supplied Products

The Client must notify BSC in advance of any chemical sensitivities, fragrance restrictions, or building requirements.

If the Client requests the use of its own cleaning products, original containers and SDS documentation must be provided.

BSC is not responsible for outcomes or damage resulting from non-approved or client-supplied products.

11.14 Utilities & Plumbing

BSC relies on utilities provided by the Client, including water and electricity.

Wastewater is disposed of through approved sanitary fixtures only.

BSC is not responsible for plumbing blockages, drainage issues, or building system failures unless directly caused by gross negligence.

11.15 Occupants, Guests & Third-Party Activity

BSC does not supervise event guests, building occupants, or third-party vendors.

BSC personnel do not grant building access or manage crowd control.

To the fullest extent permitted by law, BSC is not liable for incidents involving guests, vendors, or other third parties except in cases of gross negligence or willful misconduct.

11.16 Weapons, Controlled & Regulated Materials

BSC personnel do not handle weapons, ammunition, illegal substances, or regulated materials.

Such items must be secured before service.

Adjacent areas may be skipped without fee reduction if unsafe materials are present.

11.17 Environmental Conditions

Cleaning results and drying times depend on environmental factors including:

• temperature
• ventilation
• humidity
• crowd size and activity

BSC is not responsible for extended drying times or temporary odors caused by environmental conditions outside its control.

11.18 Electrical Safety

Unsafe or overloaded electrical systems may prevent the use of cleaning equipment.

If unsafe conditions exist, BSC may pause or discontinue work until safe conditions are restored.

BSC is not responsible for electrical faults, outages, or building system failures unless directly caused by gross negligence.

12.0 LEGAL TERMS

12.1 Acknowledgment

By signing the Proposal/Signature Page, approving the proposal in writing, or paying any required deposit, the Client acknowledges and agrees to be bound by Sections 1.0 through 12.9 of this Agreement and the attached Exhibits, Work Specifications, or service descriptions referenced in the proposal for During Event Cleaning services.

These terms apply to the specific event services described in the proposal, including hourly staffing and any approved add-on services.

12.2 Confidentiality & Data Security (Mutual)

Each party agrees to protect the other party’s non-public, confidential, or proprietary information, including but not limited to:

• access credentials;
• contact information;
• pricing and proposals;
• operational procedures;
• photographs or documentation of serviced areas.

Such information shall be used solely for purposes of performing this Agreement.

Bright Space Cleaning NYC Inc. (“BSC”) maintains reasonable administrative, technical, and physical safeguards consistent with industry standards.

BSC will notify the Client without unreasonable delay of any data incident involving Client information where required by applicable law.

Upon request after completion of services, confidential information may be returned or securely destroyed where reasonably practicable, except where retention is legally required or retained within encrypted backup systems.

12.3 Governing Law & Venue

This Agreement is governed by the laws of the State of New York, without regard to conflicts-of-law principles.

Venue and exclusive jurisdiction lie in the Supreme Court of the State of New York, Kings County.

12.4 Dispute Resolution (Good Faith; Mediation First)

(a) Informal Resolution

The parties agree to attempt to resolve disputes through good-faith discussion within ten (10) days after written notice of the dispute.

(b) Mediation

If the dispute is not resolved informally, the parties agree to submit the matter to non-binding mediation in New York City, administered by organizations such as JAMS or the American Arbitration Association (AAA).

If mediation does not resolve the dispute, either party may pursue litigation in the venue specified in §12.3.

Each party bears its own legal fees and costs except where otherwise provided for undisputed collections under §§2.3 and 2.6.

(d) Injunctive Relief (Limited Carve-Out)

Either party may seek temporary injunctive relief without prior mediation when reasonably necessary to protect:

• confidentiality obligations (§§5.1, 9.4, 12.2); or
• non-solicitation and non-circumvention obligations (§9.6).

12.5 Force Majeure

Neither party shall be liable for delay or failure to perform obligations caused by events beyond reasonable control, including but not limited to:

• severe weather
• transit disruptions
• power or utility outages
• building access restrictions
• public health emergencies
• labor shortages or strikes
• supply chain interruptions
• civil unrest or government restrictions.

Affected obligations are suspended for the duration of the force majeure event and resume when reasonably practicable.

Payment for services already performed remains due.

The parties will cooperate in good faith to reschedule services when feasible in accordance with §3.0 (Scheduling & Service Windows).

12.6 Assignment

The Client may not assign this Agreement or any rights or obligations hereunder without the prior written consent of BSC.

BSC may assign this Agreement to an affiliate, successor entity, or business purchaser, including through merger, reorganization, or sale, provided the assignee assumes BSC’s obligations.

Use of subcontractors or partner vendors is permitted in accordance with §9.3.

12.7 Miscellaneous

(a) Entire Agreement

This Agreement, together with the accepted proposal and any referenced work specifications or exhibits, constitutes the entire agreement between the parties regarding the event cleaning services described in the proposal.

It supersedes all prior or contemporaneous communications, negotiations, or understandings related to those services.

(b) Severability

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that provision or of the right to enforce it in the future.

(d) Headings

Section headings are included for convenience only and do not affect the interpretation of this Agreement.

(e) Counterparts / Electronic Acceptance

This Agreement may be executed in counterparts and accepted electronically.

Electronic signatures and verified electronic acceptance are legally binding under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the New York Electronic Signatures and Records Act (ESRA).

(f) No Third-Party Beneficiaries

This Agreement does not create rights for any third parties.

(g) Survival

Provisions that by their nature should survive completion of services shall survive, including but not limited to:

• payment obligations;
• liability limitations;
• confidentiality obligations;
• non-solicitation provisions;
• dispute resolution provisions;
• governing law provisions.

12.8 Notices

Formal notices under this Agreement must be in writing and sent to the contact information listed in §1.2 or any updated contact information provided in writing.

Notices are deemed received:

• upon successful email transmission without bounce notification; or
• three (3) business days after certified mailing with return receipt requested.

12.9 Website Privacy

Use of BSC’s website, online intake forms, scheduling systems, or payment portals is governed by BSC’s Website Privacy Policy, which is separate from this Agreement and may be updated periodically in accordance with applicable law.

Operational and quality assurance media handling for services performed under this Agreement is governed by §§1.5, 4.7, 9.4, and 10.3.

EXHIBIT A

DURING EVENT CLEANING — WORK SPECIFICATION

Purpose

During Event Cleaning provides continuous cleaning support while the event is in progress. The service focuses on maintaining a clean, safe, and presentable environment for guests by managing waste, addressing spills, and maintaining restrooms and high-traffic areas.

This service is designed to support event operations and does not replace post-event or deep cleaning services.

Scope of Work

1. Trash & Waste Monitoring

Technician will monitor trash and recycling receptacles during the event.

Services include:

• removing full trash bags
• replacing liners
• consolidating waste as necessary
• transporting trash to designated building disposal areas where permitted

Large volumes of waste or vendor-generated debris may require additional labor as described in the Proposal.

2. Spill Response & Floor Maintenance

Technician will respond to spills and debris throughout the event.

Services include:

• immediate response to liquid spills
• sweeping or vacuuming debris from floors
• spot mopping where necessary
• removal of broken glass where safe to do so

Caution signage may be used where appropriate.

3. Restroom Maintenance

Restrooms will be monitored periodically throughout the event to maintain cleanliness and functionality.

Typical tasks include:

• wiping sinks, counters, and mirrors
• maintaining toilet and urinal cleanliness
• restocking paper supplies if provided by the venue
• emptying restroom trash receptacles
• addressing visible spills or debris

4. High-Traffic Area Maintenance

Technician will maintain common areas used by guests, including:

• entry areas
• hallways and circulation paths
• event gathering spaces
• beverage stations and bar areas

Tasks may include:

• removing visible debris
• spot wiping surfaces
• repositioning chairs or light furniture when appropriate

5. Glass & Surface Touch-Ups

Where practical during event operations, staff may address:

• fingerprints on glass doors
• smudges on mirrors or partitions
• visible marks on counters and tables

Cleaning is limited to surfaces that are safely accessible without interrupting event activity.

6. Safety Monitoring

Technician help maintain a safe environment by:

• identifying slip hazards
• responding to spills quickly
• keeping walkways clear of debris
• notifying event staff of safety concerns when necessary

Important Service Limitations

During Event Cleaning focuses on live maintenance, not deep cleaning.

The following services are not included unless separately quoted:

• post-event cleaning
• deep floor scrubbing
• specialty floor care
• carpet extraction
• upholstery cleaning
• equipment moving or dismantling
• vendor equipment handling
• bulk waste hauling
• restoration services

Cleaning improves appearance and safety, not the condition of materials or surfaces.

EXHIBIT B

SERVICE COMMITMENT STATEMENT

Bright Space Cleaning NYC Inc.

Bright Space Cleaning NYC Inc. (“BSC”) is committed to delivering reliable, professional cleaning services that support safe, well-maintained environments during events.

This statement summarizes the operational practices that support service delivery.

B.1 Staff Identification

All cleaning Technicians and supervisors wear Bright Space Cleaning uniforms and are clearly identifiable while on site.

Identification helps clients and venue personnel easily recognize authorized cleaning staff.

B.2 Professional Training

All BSC Technicians complete internal training before performing services independently.

Training includes:

• cleaning methods and procedures
• chemical safety and product handling
• workplace safety practices
• professional conduct in commercial environments

Additional refresher training is provided when equipment, products, or safety procedures change.

B.3 Supervision & Quality Oversight

BSC maintains supervision and quality oversight through:

• team leads assigned to larger service projects
• operational monitoring by management
• periodic quality checks

These practices help maintain consistent service quality and responsiveness.

B.4 Timekeeping & Accountability

BSC uses digital timekeeping systems to verify arrival and departure times of staff.

These systems support:

• scheduling accuracy
• accountability
• operational transparency

B.5 Safety Practices

BSC Technicians follow standard safety practices including:

• proper use of cleaning chemicals
• use of personal protective equipment when required
• maintaining safe work areas during cleaning activities

Staff are trained to identify and respond to safety hazards that may arise during events.

B.6 Insurance & Professional Standards

Bright Space Cleaning NYC Inc. maintains commercial insurance coverage including:

• general liability insurance
• workers’ compensation coverage

Proof of insurance is available upon written request.

B.7 Commitment to Professional Service

BSC strives to provide dependable service through:

• trained staff
• professional equipment
• responsive communication
• respect for client facilities and guests

This Service Commitment Statement describes operational practices and is informational in nature. Service guarantees and remedies are governed by the Terms and Conditions referenced in the Agreement.

Bright Space Cleaning NYC Inc. — During Event Cleaning

Version: During Event Cleaning Terms, Conditions, Disclaimers & Exhibits v1.0, Effective 03/10/2026 10:00 AM © 2026 Bright Space Cleaning NYC Inc. All Rights Reserved

Version: During Event Cleaning Terms, Conditions, Disclaimers & Exhibits v1.0, Effective 03/10/2026 10:00 AM
© 2026 Bright Space Cleaning NYC Inc. All Rights Reserved